[asterisk-users] Queue problem, ringing agents.
I'm running Asterisk 1.6.0.21 and Aastra 57i phones. I'm having an issue with the agent phones ringing when someone is in our queue. The first phone will ring 3 to 4 times then the call will roll over to the next phone as expected. However, any phone after the first one will only ring once and the wait between that phone and the next will be as if it if ringing 3 to 4 times. My queues.conf is as follows: [general] ; ; Global settings for call queues ; (none exist currently) ; ; Note that a timeout to fail out of a queue may be passed as part of application call ; from extensions.conf: ; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout]) ; example: Queue(dave|t|||45) #include queues_general_additional.conf #include queues_custom_general.conf [default] ; ; Default settings for queues (currently unused) ; #include queues_custom.conf #include queues_additional.conf #include queues_post_custom.conf queues_general_additional.conf: ;; ; Do NOT edit this file as it is auto-generated by FreePBX. All modifications to ; ; this file must be done via the web gui. There are alternative files to make; ; custom modifications, details at: http://freepbx.org/configuration_files ; ;; ; persistentmembers=yes queues_custom_general.conf: is empty queues_custom.conf: is empty queues_additional.conf ;; ; Do NOT edit this file as it is auto-generated by FreePBX. All modifications to ; ; this file must be done via the web gui. There are alternative files to make; ; custom modifications, details at: http://freepbx.org/configuration_files ; ;; ; [1001] announce-frequency=45 announce-holdtime=yes announce-position=yes autofill=yes eventmemberstatus=no eventwhencalled=no joinempty=yes leavewhenempty=no maxlen=0 music=default periodic-announce-frequency=0 queue-callswaiting=queue-callswaiting queue-thankyou=queue-thankyou queue-thereare=queue-thereare queue-youarenext=queue-youarenext retry=20 ringinuse=yes strategy=leastrecent timeout=20 weight=0 wrapuptime=0 queues_post_custom.conf: is empty Any help will be greatly appreciated, Jeremy -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue problem
Hi, I am using Asterisk 1.4.23.1. I have the following context: [queue_context] exten = s,1,Queue(test) exten = s,n,Verbose(1|test) exten = s,n,Voicemail(5...@test) exten = s,n,Hangup() After 60 seconds, the call always hangs up. No Verbose, no Voicemail, nothing shows up in the CLI. Just a hangup. Any ideas? Mike ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue problem
What's the verbose setting on your CLI? _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mike Sent: Thursday, February 12, 2009 3:34 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] Queue problem Hi, I am using Asterisk 1.4.23.1. I have the following context: [queue_context] exten = s,1,Queue(test) exten = s,n,Verbose(1|test) exten = s,n,Voicemail(5...@test) exten = s,n,Hangup() After 60 seconds, the call always hangs up. No Verbose, no Voicemail, nothing shows up in the CLI. Just a hangup. Any ideas? Mike ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue problem
Hi, I have 3 queues and they have the same weight. But one of the queues receives a lot of calls (much more than the other two) so people on that queue usually have to wait much more than the others. Is there a way to make asterisk determine the longest waiting call and give priority to that call, having the 3 queues (I know that if I had just one queue, this would be the natural behavior). Thanks, Jorge Santiago Alanís Garza Innovación y Desarrollo mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] Tel: (81) .4044 Cel: (811) 243-6570 http://www.blocknetworks.com.mx/ www.blocknetworks.com.mx Av. Lázaro Cárdenas 4000, L-17 Col. Valle de las Brisas Monterrey, Nuevo León, CP 64790 Tel: +52 (81) 4044 Block Networks es una empresa certificada en ISO 9001:2000 Design, development, and sales of enterprise software and technology. La información contenida en este mensaje y sus anexos es de carácter privado y confidencial y para el uso exclusivo de la persona o institución a la cual ha sido enviado y para otros autorizados para recibirlo, por lo que no podrá distribuirse sin la autorización expresa del remitente. Si usted no es el destinatario a quien este mensaje fue dirigido o si no es un empleado responsable del envío de este mensaje al destinatario, se hace de su conocimiento que cualquier revisión, diseminación, distribución, copia u otro uso o acto realizado con base en o relacionado con el contenido de este mensaje y sus anexos está estrictamente prohibida y puede ser ilegal. Asimismo, el presente mensaje no representa la manifestación del consentimiento de ninguna de las partes, por lo que no genera derecho u obligación alguna para ambas sino hasta que sus representantes legales así lo manifiesten por escrito. Si usted ha recibido este comunicado y sus anexos por error, le solicitamos lo notifique inmediatamente al remitente respondiendo a este correo y borre el presente y sus anexos de su sistema sin conservar copia de los mismos. Gracias, Block Networks, S.A. de C.V. The information contained in this message and its attachments is private and confidential and is intended solely for the use of the individual or entity to whom it is addressed and others who are authorized to receive it; therefore, its distribution cannot be possible without authorization from the sender. If you are not the intended recipient or an employee responsible for delivering this message to the intended recipient, you are hereby notified that any revision, dissemination, distribution, copying or other use or action based upon or relative to the information contained in this message and its attachments is strictly prohibited and may be unlawful. You are also informed that the contents of this message shall not be considered as an agreement between the parties and shall not bind any of them until their attorneys decide to do so in writing. If you have received this message and its attachments by error, please immediately notify the sender by replying to this message and deleting it from your system without keeping a copy. Thank you. Block Networks, S.A. de C.V. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] queue problem
I have a queue with the following setting. total queue member =30, autofill=1, timeout=25, monitor_format=wav49 asterisk 1.4.18 In busy hour, the loading of CPU reaches over 300%. At that moment, all members are occupied and many calls are waiting in the queue. There will be choppy and line cut at such high CPU loading. My questions: 1. What is the max capacity of a server to handle a queue in term of queue member and calls? 2. After every 25s, the call will be switched from agent to another agent. Can I do something, say execute a CLI or shell command before it switches to another agent? ango ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue problem
On Wed, May 14, 2008 at 01:27:38AM +0800, Rilawich Ango wrote: I have a queue with the following setting. total queue member =30, autofill=1, timeout=25, monitor_format=wav49 asterisk 1.4.18 In busy hour, the loading of CPU reaches over 300%. At that moment, all members are occupied and many calls are waiting in the queue. There will be choppy and line cut at such high CPU loading. Hi, I was having huge problems with AsteriskNow 1.0.1 which is packaged with asterisk 1.4.18(.1? not sure). Most of them came with the deploiment of our support center call queue. With only 2/3 agents and max 6/10 simultaneous calls the system goes wazaa and eat the 4 cores of the xeon 1.6 cpu, users gets stucks in 'in use' state (while normaly this flags doesn't work) and everything goes from bad to worse. I've rebuild it using etch/amd64 and manual build of asterisk 1.4.20rc2 (1.4.19.2 wasn't out and i have some IAX calls) and now everything is fine. My questions: 1. What is the max capacity of a server to handle a queue in term of queue member and calls? Do you use IAX2 ? there is major improvement in this with 1.4.19.2 / 1.4.20. 2. After every 25s, the call will be switched from agent to another agent. Can I do something, say execute a CLI or shell command before it switches to another agent? -- Benoit ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue problem
Set your core debug level to greater than 2 SET DEBUG seems not to have any effect on my asterisk. Let us know what you find. The effect was caused by an misconfigured phone: The phone did nod signal busy but ringing due to an call waiting indication. Switching off call wating indication should remove the problem. Elmar ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue problem
Hi, On asterisk 1.4.4 I have an strange effect on agents answering queue calls: If an agent does set current call on hold the phone immediately gets connected to the next incoming call. What might cause this effect? How can it be removed? Elmar ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue problem
On 6/6/07, Elmar Haneke [EMAIL PROTECTED] wrote: Hi, On asterisk 1.4.4 I have an strange effect on agents answering queue calls: If an agent does set current call on hold the phone immediately gets connected to the next incoming call. What might cause this effect? How can it be removed? Set your core debug level to greater than 2 and then try this process again and the go into your log that you've redirect DEBUG messages to and search on changed to state . I think you'll find that by doing what you're doing above, the caller's channel state will change to some kind of ONHOLD state (if SIP - or other channel tech that supports that dev state) but I would think the agent channel itself might go to NOT IN USE. Let us know what you find. This might be worth opening a bug on Mantis based on what you come up with as I would think if you placed a queue caller on hold you wouldn't then want to receive additional calls in from queue. BJ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue problem - autofill option
Hi, I'm using Asterisk in a Call Center.I put this patch http://bugs.digium.com/view.php?id=5577because if I have 2 calls and 2 free agents, I need that every call ring in differents agent a the same time. (Different from RINGALL) If I put only this patch http://bugs.digium.com/file_download.php?file_id=8151type=bugwith 'autofill=yes' confiured in queue.conf It work well but change the assignament order.If I put this patch http://bugs.digium.com/file_download.php?file_id=10042type=bug I have problems because the order is ok but while are some calls waiting, there are free agents without ring...Any ideas?I´m using asterisk 1.2.10. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] queue problem
hi guys. Im having a problem with queue setup. btw Im using Asterisk CVS-v1-0-11/21/05-20:21:21 to be exact. and im using AMP-1.10.010. I selected ringall in ring strategy. but when the calls come it it like random ringing it will ring to the 1st phone after 2 rings it will ring 2nd and 3rd then 3rd and 4th. can i implement something that if a call get it 4 phones will ring simultaneously until someone picked up? -- Regards,Mark Quitoriano, CCNAFan the flame...http://www.spreadfirefox.com/?q=user/registerr=19441 ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
