Re: [asterisk-users] Recording queue calls after an xfer?
I implemented something on these lines for unattended transfer. Basically what I did was storing the call-id in an inheritable diaplan variable and then starting a new mixmonitor on the transferred extension. Hope this helps, l. On Mon, 15 Jan 2007 22:45:49 +0100, Jay Moore [EMAIL PROTECTED] wrote: I have a problem where my recorded queue calls stop recording once the call is transferred to a different extension. Is there some additional parameter I need to set so recording continues? Is it even possible to do this? Thanks, Jay -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Recording queue calls after an xfer?
I have a problem where my recorded queue calls stop recording once the call is transferred to a different extension. Is there some additional parameter I need to set so recording continues? Is it even possible to do this? Thanks, Jay ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recording queue calls after an xfer?
1.2 series ? I think that 1.4 has that fixed. At least, that's what my team leaders are telling me ;) Julian. Jay Moore wrote: I have a problem where my recorded queue calls stop recording once the call is transferred to a different extension. Is there some additional parameter I need to set so recording continues? Is it even possible to do this? Thanks, Jay ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recording queue calls after an xfer?
Yeah. 1.2.14. I heard bad things about 1.4 not being all that stable. I'm hesitant to move to it. Jay Julian Lyndon-Smith wrote: 1.2 series ? I think that 1.4 has that fixed. At least, that's what my team leaders are telling me ;) Julian. Jay Moore wrote: I have a problem where my recorded queue calls stop recording once the call is transferred to a different extension. Is there some additional parameter I need to set so recording continues? Is it even possible to do this? Thanks, Jay ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recording queue calls after an xfer?
Jay Moore wrote: Yeah. 1.2.14. I heard bad things about 1.4 not being all that stable. I'm hesitant to move to it. I also have heard that. However, we use 1.4 with 150+ people and 20 queues with 75 agents and approx 5000 calls per day. We *do* have some crashes, but I know that these are cause by problems already fixed in the 1.4 svn branch. We will be moving to that this week. Apart from that, I feel that 1.4 is stable enough for us. Julian. Jay Julian Lyndon-Smith wrote: 1.2 series ? I think that 1.4 has that fixed. At least, that's what my team leaders are telling me ;) Julian. Jay Moore wrote: I have a problem where my recorded queue calls stop recording once the call is transferred to a different extension. Is there some additional parameter I need to set so recording continues? Is it even possible to do this? Thanks, Jay ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] recording queue calls
It helped, a lot!
Thank you
Dov
- Original Message -
From: Faris Raouf [EMAIL PROTECTED]
To: Dov Bigio [EMAIL PROTECTED]; Asterisk Users Mailing List -
Non-CommercialDiscussion asterisk-users@lists.digium.com
Sent: Saturday, December 24, 2005 4:17 PM
Subject: Re: [Asterisk-Users] recording queue calls
Dov Bigio wrote:
Hi,
When I set monitor-format=wav49 on file queues.conf for a queue,
Asterisk records calls at /var/spool/asterisk/monitor. But the file
names it users are the call-ids of the calls.
Is there a way to change that, and use information such as date, time,
agent and queue to build the filename?
It would make the localization of such files much more easy.
Other useful that I miss is the capability to to allow the files to be
stored in different directories, such as
/var/spool/asterisk/monitor/queue1, /var/spool/asterisk/monitor/queue2,
and so on, based on the queuename. Is this possible by any means?
Hi,
Yes. All you need to do is use the following in your extension.conf at
the point before you call the queue
SetVar(MONITOR_FILENAME=foo)
or, if you are using 1.2.x
Set(MONITOR_FILENAME=foo)
For example, I have:
Set(MONITOR_FILENAME=${TIMESTAMP}-${CALLERIDNUM}-to-SALES-${UNIQUEID})
and then a little later on:
Queue(salesqueue|t|||60)
in my extensions.conf
Which sets the monitor filename to start with a timestamp, then the CID
of the caller, then the to-SALES is what I use to differentiate
between queues (I'd have a different Set command for a different queue).
I then add the UNIQUEID as a just in case to make absolutely sure
there's no way I'd ever have two files of the same name.
I hope this helps,
Faris.
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Re: [Asterisk-Users] recording queue calls
Dov Bigio wrote:
Hi,
When I set monitor-format=wav49 on file queues.conf for a queue,
Asterisk records calls at /var/spool/asterisk/monitor. But the file
names it users are the call-ids of the calls.
Is there a way to change that, and use information such as date, time,
agent and queue to build the filename?
It would make the localization of such files much more easy.
Other useful that I miss is the capability to to allow the files to be
stored in different directories, such as
/var/spool/asterisk/monitor/queue1, /var/spool/asterisk/monitor/queue2,
and so on, based on the queuename. Is this possible by any means?
Hi,
Yes. All you need to do is use the following in your extension.conf at
the point before you call the queue
SetVar(MONITOR_FILENAME=foo)
or, if you are using 1.2.x
Set(MONITOR_FILENAME=foo)
For example, I have:
Set(MONITOR_FILENAME=${TIMESTAMP}-${CALLERIDNUM}-to-SALES-${UNIQUEID})
and then a little later on:
Queue(salesqueue|t|||60)
in my extensions.conf
Which sets the monitor filename to start with a timestamp, then the CID
of the caller, then the to-SALES is what I use to differentiate
between queues (I'd have a different Set command for a different queue).
I then add the UNIQUEID as a just in case to make absolutely sure
there's no way I'd ever have two files of the same name.
I hope this helps,
Faris.
___
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RE: [Asterisk-Users] recording queue calls
Faris,
Is there a way to have * send save these in an off-server location? Or
have * e-mail them via smtp and then delete them from the server
automatically?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Faris
Raouf
Sent: Saturday, December 24, 2005 10:18 AM
To: Dov Bigio; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] recording queue calls
Dov Bigio wrote:
Hi,
When I set monitor-format=wav49 on file queues.conf for a queue,
Asterisk records calls at /var/spool/asterisk/monitor. But the file
names it users are the call-ids of the calls.
Is there a way to change that, and use information such as date, time,
agent and queue to build the filename?
It would make the localization of such files much more easy.
Other useful that I miss is the capability to to allow the files to be
stored in different directories, such as
/var/spool/asterisk/monitor/queue1,
/var/spool/asterisk/monitor/queue2,
and so on, based on the queuename. Is this possible by any means?
Hi,
Yes. All you need to do is use the following in your extension.conf at
the point before you call the queue
SetVar(MONITOR_FILENAME=foo)
or, if you are using 1.2.x
Set(MONITOR_FILENAME=foo)
For example, I have:
Set(MONITOR_FILENAME=${TIMESTAMP}-${CALLERIDNUM}-to-SALES-${UNIQUEID})
and then a little later on:
Queue(salesqueue|t|||60)
in my extensions.conf
Which sets the monitor filename to start with a timestamp, then the CID
of the caller, then the to-SALES is what I use to differentiate
between queues (I'd have a different Set command for a different queue).
I then add the UNIQUEID as a just in case to make absolutely sure
there's no way I'd ever have two files of the same name.
I hope this helps,
Faris.
___
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12/23/2005
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Re: [Asterisk-Users] recording queue calls
Tom Lynn wrote: Faris, Is there a way to have * send save these in an off-server location? Or have * e-mail them via smtp and then delete them from the server automatically? I'm sure there is a very technical way of doing it. For example if I remember correctly you can set your own script to run to join the two sides of an audio recording (something I tried using to solve the problem I'm having with joining two sides of a conversation, but with no luck). You could add a mail command to the script to do what you want. I'm afraid I don't remember the exact details of how this is done, but I think I came across it when searching for asterisk call recording on Google. There was a full script for an alternative mixing solution. Or you could use rsync, running every hour or every day as a cron job, to synchronise the /var/spool/asterisk/monitor directory on the machine tasking the calls with a second server. e.g. rsync -e ssh -avz /var/spool/asterisk/monitor/ [EMAIL PROTECTED]:~/monitorbackup You'd need to set up a passwordless private/public key combination for this to work automatically though. There may also be issues with the rsync job using too much bandwidth and causing audio quality problems. Hmm... Well, I'm sure someone who know more than me on this topic will pipe up on this! Faris. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] recording queue calls
Rsync could happen overnight, but I'm really looking for a solution that removes the recording from the system so as not to kill my limited storage. I'll be running astlinux from a 256mg Compact Flash card and 256meg of USB keydisk space for configs and recordings. I need to move 'em off fast. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Faris Raouf Sent: Saturday, December 24, 2005 10:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] recording queue calls Tom Lynn wrote: Faris, Is there a way to have * send save these in an off-server location? Or have * e-mail them via smtp and then delete them from the server automatically? I'm sure there is a very technical way of doing it. For example if I remember correctly you can set your own script to run to join the two sides of an audio recording (something I tried using to solve the problem I'm having with joining two sides of a conversation, but with no luck). You could add a mail command to the script to do what you want. I'm afraid I don't remember the exact details of how this is done, but I think I came across it when searching for asterisk call recording on Google. There was a full script for an alternative mixing solution. Or you could use rsync, running every hour or every day as a cron job, to synchronise the /var/spool/asterisk/monitor directory on the machine tasking the calls with a second server. e.g. rsync -e ssh -avz /var/spool/asterisk/monitor/ [EMAIL PROTECTED]:~/monitorbackup You'd need to set up a passwordless private/public key combination for this to work automatically though. There may also be issues with the rsync job using too much bandwidth and causing audio quality problems. Hmm... Well, I'm sure someone who know more than me on this topic will pipe up on this! Faris. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.7/214 - Release Date: 12/23/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.7/214 - Release Date: 12/23/2005 ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] recording queue calls
Hi, When I set "monitor-format=wav49" on file queues.conf for a queue, Asterisk records callsat /var/spool/asterisk/monitor. But the file names it users are the call-ids of the calls. Is there a way to change that, and use information such as date, time, agent and queue to "build" the filename? It would make the localization of such files much more easy. Other useful that I miss is the capability to to allow the files to be stored in different directories, such as /var/spool/asterisk/monitor/queue1, /var/spool/asterisk/monitor/queue2, and so on, based on the queuename. Is this possible by any means? Thank you Dov ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
