Re: [asterisk-users] Timeout for Queue
You should look at the queue() command invocation. Thanks l. 2009/3/12 Darrin Henshaw dhens...@ignition.bm Hello, We had an incident recently where a call was in queue for an extended period of time. We use queuemetrics for reporting, and it reports that the call was waiting for 20 minutes. The different thing about it is that the disconnect reason is stated as Timeout. Is there a set maximum time a call will wait in the queue before being automatically disconnected? I tried looking through the code directly, but I humbly admit my programming skills are lax. I’m running Asterisk 1.2.31 on CentOS 4.7. Thanks. Cheers, [image: logo] Darrin Henshaw |* *IT Administrator | MCTS: Exchange 2007 | MCSE 2003 |LPIC Ignition Support Center* *|* *www.ignition.bm Bermuda (441) 496-4319 | Cayman (345) 947-4357 | Halifax (902) 482-1288 Atlanta | Bermuda | Cayman | Halifax -- This email and its attachments may be confidential and are intended solely for the use of the individual or parties’ to whom it is addressed. All comments are solely those of the author and do not necessarily represent those of Ignition. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Thanks for considering the environmental impact before printing this email. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com image001.jpg___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Timeout for Queue
Hello, We had an incident recently where a call was in queue for an extended period of time. We use queuemetrics for reporting, and it reports that the call was waiting for 20 minutes. The different thing about it is that the disconnect reason is stated as Timeout. Is there a set maximum time a call will wait in the queue before being automatically disconnected? I tried looking through the code directly, but I humbly admit my programming skills are lax. I'm running Asterisk 1.2.31 on CentOS 4.7. Thanks. Cheers, [cid:image001.jpg@01C9A33E.72349BC0] Darrin Henshaw | IT Administrator | MCTS: Exchange 2007 | MCSE 2003 | LPIC Ignition Support Center | www.ignition.bmhttp://www.ignition.bm/ Bermuda (441) 496-4319 | Cayman (345) 947-4357 | Halifax (902) 482-1288 Atlanta | Bermuda | Cayman | Halifax This email and its attachments may be confidential and are intended solely for the use of the individual or parties' to whom it is addressed. All comments are solely those of the author and do not necessarily represent those of Ignition. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Thanks for considering the environmental impact before printing this email. inline: image001.jpg___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Timeout for Queue
Darrin Henshaw wrote: Hello, We had an incident recently where a call was in queue for an extended period of time. We use queuemetrics for reporting, and it reports that the call was waiting for 20 minutes. The different thing about it is that the disconnect reason is stated as Timeout. Is there a set maximum time a call will wait in the queue before being automatically disconnected? I tried looking through the code directly, but I humbly admit my programming skills are lax. I’m running Asterisk 1.2.31 on CentOS 4.7. Thanks. A brief disclaimer: I admittedly don't have much experience with Asterisk 1.2, but I don't *think* this behavior is different between 1.2 and any later versions. What I'm stating below holds true for Asterisk 1.4.X and Asterisk 1.6.X The Queue application has no default timeout. A caller can stay in the queue forever if no timeout was given when calling the Queue application. Mark Michelson ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] timeout with queue SOLVED
In extensions.conf I have changed the queue command from:
exten = 1,1,Queue(itsupport|n|||50)
to:
exten = 1,1,Queue(itsupport|tT|||50)
Now it works as it should.
Regards
Wolfgang
Am Donnerstag, 15. September 2005 08:21 schrieb Wolfgang Lumpp:
Am Mittwoch, 14. September 2005 19:12 schrieb Sander:
In queues.conf
; How long do we let the phone ring before we consider this a timeout...
;
timeout = 15
This is set in queues.conf
But this is just the function how long the phones will ring you should
not set this option to long or your phone will stop ringing if a timeout
is set in your phone
But when the line hangs up after timeout you have set an option at the
queue like this below it will stay in queue for 15 seconds then hangs up
exten = 121,2,Queue(121|tT|||15)
Here I have tried with 30 up to 120
Every time after the second Nobody picked up in 15000ms I get the
Exiting on time-out cycle Stopped music on hold on CAPI/contr1/s-0
So the 3rd Queue member isn't called.
Below are the configs
Hi,
I've setup a queue with 3 sip members.
I've tried with random and roundrobin and different timeout settings
in musiconhold.conf Always after the second Nobody picked up in 15000ms
I get Exiting on time-out cycle Stopped music on hold on
CAPI/contr1/s-0
Where can I increase this timeout?
asterisk 1.0.9 on linux 2.6.11 SuSE 9.3
queues.conf
[general]
[default]
[itsupport]
music = default
strategy = roundrobin
retry = 5
maxlen = 5
member = sip/980
member = sip/981
member = sip/982
extensions.conf
[general]
static=yes
writeprotect=yes
[globals]
OUTBOUND=CAPI/contr1/
WOL=SIP/980
JSK=SIP/981
SGA=SIP/982
EVERYONE=${WOL}${SGA}${JSK}
[default]
include = mainmenu
[outbound]
include = externalcalls
include = international
[inbound-from-local]
exten = i,1,Playback(invalid)
exten = i,2,Hangup
include = internalextensions
include = outbound
[inbound-from-sip]
include = default
[international]
exten = _00.,1,Congestion
exten = _14100.,1,Congestion
[externalcalls]
exten = _0.,1,Dial(${OUTBOUND}/b0${EXTEN},40,tT)
exten = _0.,2,Congestion
exten = _XXX,1,Dial(${OUTBOUND}/b${EXTEN},40,tT)
exten = _XXX.,2,Congestion
[inbound-from-sip]
include = default
[internalextensions]
exten = 980,1,Macro(stdexten,980,${WOL})
exten = wol,1,Goto(980|1)
exten = 981,1,Macro(stdexten,981,${JSK})
exten = jsk,1,Goto(981|1)
exten = 982,1,Macro(stdexten,982,${SGA})
exten = sga,1,Goto(982|1)
[macro-stdexten]
exten = s,1,Playback(transfer)
exten = s,2,Dial(${ARG2},25,m)
exten = s,3,Hangup()
[mainmenu]
exten = s,1,Wait,1 ; Wait a second, just for fun
exten = s,2,Answer ; Answer the line
exten = s,3,DigitTimeout,5 ; Set Digit Timeout to 5 seconds
exten = s,4,ResponseTimeout,130 ; Set Response Timeout to 10
seconds
exten = s,5,BackGround(fallsenglisch) ;
exten = s,6,BackGround(willkommen) ;
exten = s,7,BackGround(probleme) ;
exten = s,8,BackGround(it-menu)
exten = s,9,Goto(s,5)
exten = 1,1,Queue(itsupport|n|||50)
exten = 2,1,Goto(s,5)
exten = 5,1,BackGround(willkommen-en)
exten = 5,2,BackGround(probleme-en)
exten = 5,3,BackGround(it-menu-en)
exten = 5,4,Goto(5,1)
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Re: [Asterisk-Users] timeout with queue
Am Mittwoch, 14. September 2005 19:12 schrieb Sander:
In queues.conf
; How long do we let the phone ring before we consider this a timeout...
;
timeout = 15
This is set in queues.conf
But this is just the function how long the phones will ring you should not
set this option to long or your phone will stop ringing if a timeout is set
in your phone
But when the line hangs up after timeout you have set an option at the
queue like this below it will stay in queue for 15 seconds then hangs up
exten = 121,2,Queue(121|tT|||15)
Here I have tried with 30 up to 120
Every time after the second Nobody picked up in 15000ms I get the
Exiting on time-out cycle Stopped music on hold on CAPI/contr1/s-0
So the 3rd Queue member isn't called.
Below are the configs
Hi,
I've setup a queue with 3 sip members.
I've tried with random and roundrobin and different timeout settings in
musiconhold.conf Always after the second Nobody picked up in 15000ms I
get Exiting on time-out cycle Stopped music on hold on CAPI/contr1/s-0
Where can I increase this timeout?
asterisk 1.0.9 on linux 2.6.11 SuSE 9.3
queues.conf
[general]
[default]
[itsupport]
music = default
strategy = roundrobin
retry = 5
maxlen = 5
member = sip/980
member = sip/981
member = sip/982
extensions.conf
[general]
static=yes
writeprotect=yes
[globals]
OUTBOUND=CAPI/contr1/
WOL=SIP/980
JSK=SIP/981
SGA=SIP/982
EVERYONE=${WOL}${SGA}${JSK}
[default]
include = mainmenu
[outbound]
include = externalcalls
include = international
[inbound-from-local]
exten = i,1,Playback(invalid)
exten = i,2,Hangup
include = internalextensions
include = outbound
[inbound-from-sip]
include = default
[international]
exten = _00.,1,Congestion
exten = _14100.,1,Congestion
[externalcalls]
exten = _0.,1,Dial(${OUTBOUND}/b0${EXTEN},40,tT)
exten = _0.,2,Congestion
exten = _XXX,1,Dial(${OUTBOUND}/b${EXTEN},40,tT)
exten = _XXX.,2,Congestion
[inbound-from-sip]
include = default
[internalextensions]
exten = 980,1,Macro(stdexten,980,${WOL})
exten = wol,1,Goto(980|1)
exten = 981,1,Macro(stdexten,981,${JSK})
exten = jsk,1,Goto(981|1)
exten = 982,1,Macro(stdexten,982,${SGA})
exten = sga,1,Goto(982|1)
[macro-stdexten]
exten = s,1,Playback(transfer)
exten = s,2,Dial(${ARG2},25,m)
exten = s,3,Hangup()
[mainmenu]
exten = s,1,Wait,1 ; Wait a second, just for fun
exten = s,2,Answer ; Answer the line
exten = s,3,DigitTimeout,5 ; Set Digit Timeout to 5 seconds
exten = s,4,ResponseTimeout,130; Set Response Timeout to 10
seconds
exten = s,5,BackGround(fallsenglisch) ;
exten = s,6,BackGround(willkommen) ;
exten = s,7,BackGround(probleme) ;
exten = s,8,BackGround(it-menu)
exten = s,9,Goto(s,5)
exten = 1,1,Queue(itsupport|n|||50)
exten = 2,1,Goto(s,5)
exten = 5,1,BackGround(willkommen-en)
exten = 5,2,BackGround(probleme-en)
exten = 5,3,BackGround(it-menu-en)
exten = 5,4,Goto(5,1)
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[Asterisk-Users] timeout with queue
Hi, I've setup a queue with 3 sip members. I've tried with random and roundrobin and different timeout settings in musiconhold.conf Always after the second Nobody picked up in 15000ms I get Exiting on time-out cycle Stopped music on hold on CAPI/contr1/s-0 Where can I increase this timeout? asterisk 1.0.9 on linux 2.6.11 SuSE 9.3 Thanks a lot Regards Wolfgang ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] timeout with queue
In queues.conf ; How long do we let the phone ring before we consider this a timeout... ; timeout = 15 But this is just the function how long the phones will ring you should not set this option to long or your phone will stop ringing if a timeout is set in your phone But when the line hangs up after timeout you have set an option at the queue like this below it will stay in queue for 15 seconds then hangs up exten = 121,2,Queue(121|tT|||15) Exten = 121,3,Hangup -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Wolfgang Lumpp Verzonden: woensdag 14 september 2005 16:25 Aan: asterisk-users@lists.digium.com Onderwerp: [Asterisk-Users] timeout with queue Hi, I've setup a queue with 3 sip members. I've tried with random and roundrobin and different timeout settings in musiconhold.conf Always after the second Nobody picked up in 15000ms I get Exiting on time-out cycle Stopped music on hold on CAPI/contr1/s-0 Where can I increase this timeout? asterisk 1.0.9 on linux 2.6.11 SuSE 9.3 Thanks a lot Regards Wolfgang ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
