Re: [asterisk-users] Agent Callback Login in 1.4
Can you describe exactly what you lose by using the dynamic queue member alternative? We tried to ensure that no functionality was lost in this transition, so if there is something that was missed please let us know what it is and we'll try to take care of it. Now, i'm finally trying to migrate, and i see a problem here. When i was using Agent channels there was status Busy indicated in show queues, whenever agent was on call from queue. I'm trying to do all the stuff with RT queue members and Local channels, but i'm missing this. I have read about GROUP usage in Local channel - so that upon call arrival Local channel can indicate that it's busy, however this is not executed upon show queues - so no status changes occur. I believe this have some connection with ast_device_state_changed, but it's only available in chan_agent, that as i understand is deprecated. Is there any other way how i would get status indication in show queues? Regards, Atis -- Atis Lezdins VoIP Developer, IQ Labs Inc. [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Work phone: +1 800 7502835 ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
On a side note, does anyone have the URL to the AEL example so I can write out an extensions.conf version for the wiki? - -- Kind Regards, Matt Riddell Director It's called queues-with-callback-members.txt in the /docs directory in the source tree. - Brad ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
But as mentioned in the same email, the feature set just isn't the same and it's a /lot/ more difficult to implement. I'll be extremely disappointed if it /does/ get removed from Asterisk without a suitable /easy/ and /equivalent/ function being made readily available. Matt Riddell wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Paul Hales wrote: It's a great feature, and one hopes it will return one day. PaulH On Wed, 2007-09-12 at 19:01 -0700, Ryan Stark wrote: I tried to use it back in 1.4.6 or so and it is horribly broken, I ended up rewriting the functionality with dynamic queue members in the dial plan. I really liked the call back agent feature set. I found it to be far superior to dynamic queue member alternative. As the previous mail noted, it can be recreated with dynamic queue members and so is unlikely to make a return. The only problem is that the example for how to do this is written in AEL, and that may be more than first time users can get their head around. I tried to find the link, but can't - maybe someone else can help with that. - -- Kind Regards, Matt Riddell Director ___ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://feeds.venturevoip.com/AsteriskNews (Daily Asterisk News - rss) -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFG6K0+DQNt8rg0Kp4RAn1mAJ9KKWmBARxJpUm1oPvT9NyZYXrdhACgge4B 4LXESRhUBvMjTrIw2GsgbOg= =r7++ -END PGP SIGNATURE- ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
On Mon, Sep 17, 2007 at 05:31:30AM -0400, Watkins, Bradley wrote:
On a side note, does anyone have the URL to the AEL example so I can
write out an extensions.conf version for the wiki?
It's called queues-with-callback-members.txt in the /docs directory in
the source tree.
Well, this is a good starting point, but this document not
addressing some issues arising when you trying to move your
existing AgentCallbackLogin-based setup to new one.
Since the last week I'm preparing for such transition, and
my findings may be useful for others:
- there are no way to determine which agent is logged on which channel
from cli. For example, after we had authenticated agent and added him
with AddQueueMember(support,SIP/5464,,,) all I can see in cli is:
vc*CLI queue show support
support has 0 calls (max 8) in 'roundrobin' strategy (3s holdtime), W:0,
C:1, A:2, SL:0.0% within 0s
Members:
SIP/5464 (dynamic) (Not in use) has taken 1 calls (last was 24 secs ago)
Well, there is a possibility to explicitly 'name' agent, using
AddQueueMember(support,SIP/5464,,,Agent/1001), but the cli result is the
same... Patch for this issue is 2-line one, does anybody think that
it's a good idea to open bug on it ?
- AgentMonitorOutgoing just does not work with new setup, because
it's not agent logged in but just interface added... (Workaround:
after successful login of agent issue Set(GLOBAL(AGENTBYCALLERID_5464)=1001),
that will help AgentMonitorOutgoing).
The same workaround applies to populating CDR's with agent names
for outbound calls.
- CDR's not updated with agent 'names' for incoming calls, and the only
workaround I found is to store agent-channel relationships in the same
database you using for cdr's and fire triggers on cdr insertion to fix..
However, it does not helps when cdr's stored in file..
(May be I should write a patch to apps/app_queue.c, adding option
updatecdr, which mimics agents.conf one ? Should be about 10-lines one.. )
- In situations when agent leaves his phone without explicit logout,
there is no easy way to trigger logoff when next agent logs in on the
same phone.. For CallbackLogin's we using ugly dialplan hack named
System('asterisk -rx agent logoff ${AGENTBYCALLERID_${CALLERID(num)}}')
but in any way, we have a way to do it... With dynamic members that
hack does not work, and you have no way to get list of queues, so
you can iterate them, looking is that interface is member of queue and
remove it from one.. (well, my workaround to achieve so is to implement
login/logout logic in AGI, and get list of queues from queues.conf).
- ChanSpy(Agent/) does not work in this setup. And ChanSpy(SIP/) is too
dangerous, at least in our situation (one of our call-center applications
is an office front-end, and giving call-center managers ability to Spy on
CEO/CFO/CTO/ calls is a really bad idea..). I suppose, that can be helped
with setting SPYGROUP before call enters queue and resetting it when
call is transferred to back-office, but not tested it yet.
- and, as I had not yet finished our transision, this list is surely
incomplete :)
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Re: [asterisk-users] Agent Callback Login in 1.4
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Kevin P. Fleming wrote: Paul Hales wrote: I stand corrected - when I keyed AddQueueMember onto our in-house production server (1.2.23) I did not see that option. But on my test environment on my laptop (1.4.10) it's there looking back at me. That is correct, we added it in 1.4 specifically because it was necessary to allow AddQueueMember to be used to replace AgentCallbackLogin :-) On a side note, does anyone have the URL to the AEL example so I can write out an extensions.conf version for the wiki? - -- Kind Regards, Matt Riddell Director ___ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://feeds.venturevoip.com/AsteriskNews (Daily Asterisk News - rss) -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD4DBQFG7bUuDQNt8rg0Kp4RAhBGAJjqmme7FUuksrGh+lqj3EDpx+A3AKCY7yfp 2s/DQ7H0WpWPycEW2vPs4A== =QL3n -END PGP SIGNATURE- ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
On 9/13/07, Kevin P. Fleming [EMAIL PROTECTED] wrote: It shouldn't be that hard to translate the AEL example into traditional dialplan language; in fact, Asterisk does that itself when you load the AEL into memory, so if you load it yourself and then do a 'dialplan show' you'll see the translated version, which you can then copy into your database. You can also use 'aelparse -w' to dump extensions.ael as extensions.ael.dumpto assist in this. The branching and labeling of priorities is designed for efficiency, not readability, so you'll have to go over it carefully to get a good feel for how AEL constructs are turned into extensions. According to Murf, one of the purposes of this switch was to allow people to write dialplan in AEL and insert it into * installations where AEL was either not supported (1.2) or not viable (GUIs, realtime, resistance to change, etc.). -- j. ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
James FitzGibbon wrote: On 9/13/07, *Kevin P. Fleming* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: It shouldn't be that hard to translate the AEL example into traditional dialplan language; in fact, Asterisk does that itself when you load the AEL into memory, so if you load it yourself and then do a 'dialplan show' you'll see the translated version, which you can then copy into your database. You can also use 'aelparse -w' to dump extensions.ael as extensions.ael.dump to assist in this. The branching and labeling of priorities is designed for efficiency, not readability, so you'll have to go over it carefully to get a good feel for how AEL constructs are turned into extensions. According to Murf, one of the purposes of this switch was to allow people to write dialplan in AEL and insert it into * installations where AEL was either not supported (1.2) or not viable (GUIs, realtime, resistance to change, etc.). -- j. Thank you for the awesome help! -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
On Wed, 2007-09-12 at 21:45 -0700, Kevin P. Fleming wrote: Paul Hales wrote: I have written stuff using the addqueuemember, but you lose agent level functionality and reporting. :( Can you describe exactly what you lose by using the dynamic queue member alternative? We tried to ensure that no functionality was lost in this transition, so if there is something that was missed please let us know what it is and we'll try to take care of it. It means that you end up reporting on SIP extensions, rather than agents which doesn't work so well for call centres where people change desks or have different staff using phones between shifts. It also makes for messier dialplans. (but cleaner queue configs) PaulH ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Paul Hales wrote: It means that you end up reporting on SIP extensions, rather than agents which doesn't work so well for call centres where people change desks or have different staff using phones between shifts. This has already been discussed multiple times on this list, and has not been true since revision 43316 on Sept. 20 of 2006 (i.e. since before Asterisk 1.4.0 was released). AddQueueMember has a 'membername' argument that can be used to provide a logical member name for any interface you add as a queue member, and if provided this member name is used in the queue_log instead of the actual interface name. -- Kevin P. Fleming Director of Software Technologies Digium, Inc. - The Genuine Asterisk Experience (TM) ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Kevin P. Fleming wrote: Paul Hales wrote: It means that you end up reporting on SIP extensions, rather than agents which doesn't work so well for call centres where people change desks or have different staff using phones between shifts. This has already been discussed multiple times on this list, and has not been true since revision 43316 on Sept. 20 of 2006 (i.e. since before Asterisk 1.4.0 was released). AddQueueMember has a 'membername' argument that can be used to provide a logical member name for any interface you add as a queue member, and if provided this member name is used in the queue_log instead of the actual interface name. So the most helpful thing would be a solid example of how to exactly duplicate the agent callback login behavior in a real-time friendly manner. The part I am missing is how we are to do authentication. -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Anthony Francis wrote: So the most helpful thing would be a solid example of how to exactly duplicate the agent callback login behavior in a real-time friendly manner. The part I am missing is how we are to do authentication. Please define what you mean by Realtime friendly. Do you mean the agents you had defined using AgentCallbackLogin() were in a Realtime-managed database and not in agents.conf? If so, then the AEL example for replacing AgentCallbackLogin would need to use the existing dialplan applications/functions for querying the Realtime database to determine if the agent number being supplied is a valid agent, and extract what their password is. -- Kevin P. Fleming Director of Software Technologies Digium, Inc. - The Genuine Asterisk Experience (TM) ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Kevin P. Fleming wrote: Anthony Francis wrote: So the most helpful thing would be a solid example of how to exactly duplicate the agent callback login behavior in a real-time friendly manner. The part I am missing is how we are to do authentication. Please define what you mean by Realtime friendly. Do you mean the agents you had defined using AgentCallbackLogin() were in a Realtime-managed database and not in agents.conf? If so, then the AEL example for replacing AgentCallbackLogin would need to use the existing dialplan applications/functions for querying the Realtime database to determine if the agent number being supplied is a valid agent, and extract what their password is. Right I am just saying that I can't use AEL in the DB. My dialplan is in the DB, not the agents. -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Anthony Francis wrote: Right I am just saying that I can't use AEL in the DB. My dialplan is in the DB, not the agents. It shouldn't be that hard to translate the AEL example into traditional dialplan language; in fact, Asterisk does that itself when you load the AEL into memory, so if you load it yourself and then do a 'dialplan show' you'll see the translated version, which you can then copy into your database. -- Kevin P. Fleming Director of Software Technologies Digium, Inc. - The Genuine Asterisk Experience (TM) ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Kevin P. Fleming wrote: Anthony Francis wrote: Right I am just saying that I can't use AEL in the DB. My dialplan is in the DB, not the agents. It shouldn't be that hard to translate the AEL example into traditional dialplan language; in fact, Asterisk does that itself when you load the AEL into memory, so if you load it yourself and then do a 'dialplan show' you'll see the translated version, which you can then copy into your database. Ok, I don't ever use AEL. Therefore I would not have known that. Thank you. -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
On Thu, 2007-09-13 at 12:01 -0700, Kevin P. Fleming wrote: Paul Hales wrote: It means that you end up reporting on SIP extensions, rather than agents which doesn't work so well for call centres where people change desks or have different staff using phones between shifts. This has already been discussed multiple times on this list, and has not been true since revision 43316 on Sept. 20 of 2006 (i.e. since before Asterisk 1.4.0 was released). AddQueueMember has a 'membername' argument that can be used to provide a logical member name for any interface you add as a queue member, and if provided this member name is used in the queue_log instead of the actual interface name. I stand corrected - when I keyed AddQueueMember onto our in-house production server (1.2.23) I did not see that option. But on my test environment on my laptop (1.4.10) it's there looking back at me. Kind regards, Paul Hales AsteriskIT ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Paul Hales wrote: I stand corrected - when I keyed AddQueueMember onto our in-house production server (1.2.23) I did not see that option. But on my test environment on my laptop (1.4.10) it's there looking back at me. That is correct, we added it in 1.4 specifically because it was necessary to allow AddQueueMember to be used to replace AgentCallbackLogin :-) -- Kevin P. Fleming Director of Software Technologies Digium, Inc. - The Genuine Asterisk Experience (TM) ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Agent Callback Login in 1.4
Awhile back I had heard some talk, in this list I believe that Agent callback login was going to be deprecated in 1.4, I see it is still there. Does anyone know what is happening with this? -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Anthony Francis wrote: Awhile back I had heard some talk, in this list I believe that Agent callback login was going to be deprecated in 1.4, I see it is still there. Does anyone know what is happening with this? It has been deprecated and use of it is not recommended. - -- Kind Regards, Matt Riddell Director ___ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://feeds.venturevoip.com/AsteriskNews (Daily Asterisk News - rss) -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFG6JVHDQNt8rg0Kp4RAq30AKC3ELS6DodauFNnmcu9zcJYsmTCpQCfSCye gZEbl6yWKi+EjUxUS4J2NuU= =A2Wo -END PGP SIGNATURE- ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
I tried to use it back in 1.4.6 or so and it is horribly broken, I ended up rewriting the functionality with dynamic queue members in the dial plan. I really liked the call back agent feature set. I found it to be far superior to dynamic queue member alternative. -Ryan On 9/12/07, Anthony Francis [EMAIL PROTECTED] wrote: Awhile back I had heard some talk, in this list I believe that Agent callback login was going to be deprecated in 1.4, I see it is still there. Does anyone know what is happening with this? -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
It's a great feature, and one hopes it will return one day. PaulH On Wed, 2007-09-12 at 19:01 -0700, Ryan Stark wrote: I tried to use it back in 1.4.6 or so and it is horribly broken, I ended up rewriting the functionality with dynamic queue members in the dial plan. I really liked the call back agent feature set. I found it to be far superior to dynamic queue member alternative. -Ryan On 9/12/07, Anthony Francis [EMAIL PROTECTED] wrote: Awhile back I had heard some talk, in this list I believe that Agent callback login was going to be deprecated in 1.4, I see it is still there. Does anyone know what is happening with this? -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Paul Hales wrote: It's a great feature, and one hopes it will return one day. PaulH On Wed, 2007-09-12 at 19:01 -0700, Ryan Stark wrote: I tried to use it back in 1.4.6 or so and it is horribly broken, I ended up rewriting the functionality with dynamic queue members in the dial plan. I really liked the call back agent feature set. I found it to be far superior to dynamic queue member alternative. As the previous mail noted, it can be recreated with dynamic queue members and so is unlikely to make a return. The only problem is that the example for how to do this is written in AEL, and that may be more than first time users can get their head around. I tried to find the link, but can't - maybe someone else can help with that. - -- Kind Regards, Matt Riddell Director ___ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://feeds.venturevoip.com/AsteriskNews (Daily Asterisk News - rss) -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFG6K0+DQNt8rg0Kp4RAn1mAJ9KKWmBARxJpUm1oPvT9NyZYXrdhACgge4B 4LXESRhUBvMjTrIw2GsgbOg= =r7++ -END PGP SIGNATURE- ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Matt Riddell wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Paul Hales wrote: It's a great feature, and one hopes it will return one day. PaulH On Wed, 2007-09-12 at 19:01 -0700, Ryan Stark wrote: I tried to use it back in 1.4.6 or so and it is horribly broken, I ended up rewriting the functionality with dynamic queue members in the dial plan. I really liked the call back agent feature set. I found it to be far superior to dynamic queue member alternative. As the previous mail noted, it can be recreated with dynamic queue members and so is unlikely to make a return. The only problem is that the example for how to do this is written in AEL, and that may be more than first time users can get their head around. I tried to find the link, but can't - maybe someone else can help with that. - -- Kind Regards, Matt Riddell Director Not only that but AEL doesnt mesh with realtime. -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
On Thu, 2007-09-13 at 15:23 +1200, Matt Riddell wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Paul Hales wrote: It's a great feature, and one hopes it will return one day. PaulH On Wed, 2007-09-12 at 19:01 -0700, Ryan Stark wrote: I tried to use it back in 1.4.6 or so and it is horribly broken, I ended up rewriting the functionality with dynamic queue members in the dial plan. I really liked the call back agent feature set. I found it to be far superior to dynamic queue member alternative. As the previous mail noted, it can be recreated with dynamic queue members and so is unlikely to make a return. The only problem is that the example for how to do this is written in AEL, and that may be more than first time users can get their head around. I tried to find the link, but can't - maybe someone else can help with that. - -- I have written stuff using the addqueuemember, but you lose agent level functionality and reporting. :( PaulH ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agent Callback Login in 1.4
Paul Hales wrote: I have written stuff using the addqueuemember, but you lose agent level functionality and reporting. :( Can you describe exactly what you lose by using the dynamic queue member alternative? We tried to ensure that no functionality was lost in this transition, so if there is something that was missed please let us know what it is and we'll try to take care of it. -- Kevin P. Fleming Director of Software Technologies Digium, Inc. - The Genuine Asterisk Experience (TM) ___ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
