Re: [asterisk-users] Asterisk 13.22.0 - No channel type registered for 'Agent' when queue rings - solved
Hi Guys
Found the solution for this...!
https://wiki.asterisk.org/wiki/display/AST/New+in+12#Newin12-channels_chan_a
gent
and
https://reviewboard.asterisk.org/r/2657/diff/1/
and
https://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agen
t_pool/
clarifies the situation. After Asterisk 12, chan_agent was removed from
Asterisk.
It has been replaced with the AgentRequest application.
So I had to adapt my previously posted configs as follows to get queued
agents working and answering incoming calls to the queue.
My agents.conf stayed unchanged from my original post.
My queues.conf had to change from my original post to:
---
member=> Local/3997@internal,,3997,Agent:3997
member=> Local/3998@internal,,3998,Agent:3998
---
with the rest of the queue settings remaining the same.
The agent login extension had to change to:
---
exten=>1007,1,NoOp(Login agent from ${CALLERID(num)})
same=>n,Set(MONITOR_OPTIONS=b)
same=>n,UnpauseQueueMember(,Local/${CALLERID(num)}@internal)
same=>n,AgentLogin(${CALLERID(num)},s)
---
In my [internal] context (where my phones live - including my test phones
3997 and 3998) I had to add extensions that would call the AgentRequest()
dialplan application on each of them if that extension was dialled. This is
effectively how the queue is answered:
---
[internal]
.
.
.
exten=>3997,1,AgentRequest(3997)
same=>n,Hangup()
exten=>3998,1,AgentRequest(3998)
same=>n,Hangup()
.
.
.
---
Then I set up a testing extension in [internal] called '48' that would
trigger the queue and let me test:
[internal]
.
.
.
exten=>48,1,NoOp(Sending test call to testq)
same=>n,Queue(testq,trhc)
.
.
.
---
So, my test procedure was:
1. Phone 1007 on phone 3997 (1007 - see my original post - is my agent login
extension that calls AgentLogin on the dialing extension.) This logs me into
the queue 'testq' as Agent 3997.
2. Phone 1007 on phone 3998. This logs me into the queue 'testq' as Agent
3998.
3. Phone 48 from any other phone, which calls the Queue application on the
testq, which is defined in queues.conf as consisting of agents / phones 3997
and 3998.
4. Due to my queue being set to " strategy = leastrecent" on repeated calls
to extension 48, either 3997 or 3998 would pick up calls made.
This is exactly the functionality desired and I now have a working model of
Agent queues in Asterisk 13 using the new (to me) app_agent_pool interface
via AgentRequest instead of trying to use "chan_agent" which no longer
exists post Asterisk 12.
All that is now needed is to GOTO from my incoming extension to local,48,1
or simply do Queue(testq,trhc) from my incoming extension directly. If I
have logged in agents in the testq queue, the most least recently dialled
agent will get connected to the caller.
Maybe this helps someone.
Kind regards,
Stefan
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Re: [asterisk-users] Asterisk 13.22.0 - No channel type registered for 'Agent' when queue rings
On Thu, Aug 2, 2018, at 5:54 AM, Stefan Viljoen wrote: > Hi All > > With the below config, I just keep gettings this in the Asterisk 13.22.0 > CLI: > > WARNING[15872][C-0051]: channel.c:6343 ast_request: No channel type > registered for 'Agent' chan_agent doesn't exist anymore[1] in Asterisk 13 and above. [1] https://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/ -- Joshua Colp Digium, Inc. | Senior Software Developer 445 Jan Davis Drive NW - Huntsville, AL 35806 - US Check us out at: www.digium.com & www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Asterisk 13.22.0 - No channel type registered for 'Agent' when queue rings
Hi All
With the below config, I just keep gettings this in the Asterisk 13.22.0
CLI:
WARNING[15872][C-0051]: channel.c:6343 ast_request: No channel type
registered for 'Agent'
whenever a caller gets sent to that agent queue with logged in agents
waiting for calls on Asterisk 13.
3997 and 3998 are my two agents. They can call each other and receive calls
from other extensions. They can phone out of my PBX, no problems.
My agents.conf:
---
[agents](!)
autologoff=15
wrapuptime=5000
custom_beep=beep
[3997](agents)
fullname=>AGENT 1
[3998](agents)
fullname=>AGENT 2
---
My queues.conf:
---
[testq]
musicclass = default
strategy = leastrecent
timeout = 10
retry = 5
autofill = yes
member => Agent/3997,0,3997,hint:3997@default,no
member => Agent/3998,0,3998,hint:3998@default,no
---
Also, setting ringinuse on (change member line above to have "yes" at the
end) has no effect except to make the error "No channel type..." appear
twice in the 13.22.0 CLI per external ring heard by caller, instead of once
per external ring if ringinuse is set to "no" in the two lines above.
Logging in an agent in extensions.conf:
---
exten=>1007,1,NoOp(Login agent from ${CALLERID(num)})
same=>n,Set(MONITOR_OPTIONS=b)
same=>n,UnpauseQueueMember(,Agent/${CALLERID(num)})
same=>n,AgentLogin(${CALLERID(num)},s)
---
Queue show with agents logged in:
---
localhost*CLI> queue show
testq has 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime, 0s
talktime), W:0, C:0, A:16, SL:0.0% within 0s
Members:
3997 (Agent/3997 from hint:3997@default) (ringinuse disabled) (In use)
has taken no calls yet
3998 (Agent/3998 from hint:3998@default) (ringinuse disabled) (In use)
has taken no calls yet
No Callers
---
Then, if the queue is called from outside:
---
localhost*CLI> queue show
testq has 1 calls (max unlimited) in 'leastrecent' strategy (0s holdtime, 0s
talktime), W:0, C:0, A:16, SL:0.0% within 0s
Members:
3997 (Agent/3997 from hint:3997@default) (ringinuse disabled) (In use)
has taken no calls yet
3998 (Agent/3998 from hint:3998@default) (ringinuse disabled) (In use)
has taken no calls yet
Callers:
1. SIP/3916-0055 (wait: 0:08, prio: 0)
---
3916 is never answered, and neither 3997 or 3998 receive the call, both
continuing with MOH indefinitely.
Constantly on the CLI this comes up, timed with each ring of 3916 (the
"outside" phone):
---
localhost*CLI> queue show
testq has 1 calls (max unlimited) in 'leastrecent' strategy (0s holdtime, 0s
talktime), W:0, C:0, A:16, SL:0.0% within 0s
Members:
3997 (Agent/3997 from hint:3997@default) (ringinuse disabled) (In use)
has taken no calls yet
3998 (Agent/3998 from hint:3998@default) (ringinuse disabled) (In use)
has taken no calls yet
Callers:
1. SIP/3916-0055 (wait: 0:08, prio: 0)
localhost*CLI>
[Aug 2 10:37:39] WARNING[16925][C-0056]: channel.c:6343 ast_request: No
channel type registered for 'Agent'
[Aug 2 10:37:44] WARNING[16925][C-0056]: channel.c:6343 ast_request: No
channel type registered for 'Agent'
[Aug 2 10:37:49] WARNING[16925][C-0056]: channel.c:6343 ast_request: No
channel type registered for 'Agent'
What am I doing wrong?
The expectation is that either 3997 or 3998 will receive the incoming call
placed by SIP/3916. As of now, 3916 rings forever, and 3997 and 3998 just
play MOH forever, with the above error emitted with each ring heard on 3916
which is calling into the queue looking for someone to pick up.
Thanks!
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