[asterisk-users] Best PBX for Call Centers?
Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. i'm not an expert with Sippy so i'm looking for a piece of an advise here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help? Regards Tarek Sawah Information Technology Adviser Integrated Digital Systems CCNP, MCSE, RHCE, TELECOM USA: +1 386 492 9993 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Best PBX for Call Centers?
On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah tareksa...@hotmail.comwrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. More stable? We have Asterisk servers that have run for many years without being unstable. There's a pair of them in a colo facility that are 7 years old and haven't been touched in at least two years. Just how many more years do you need to be more stable? Asterisk isn't perfect, but done right it's quite stable. IMO, the people giving you advice just don't know how to do it right. -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Best PBX for Call Centers?
On 12/15/2011 01:33 PM, Tarek Sawah wrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. i'm not an expert with Sippy so i'm looking for a piece of an advise here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help? Regards I think the answer you're going to get on an Asterisk mailing list is Asterisk is the best. I'd find out why your customer is being advised against Asterisk. Bet you'll find political reasons rather than technical. And if they are technical reasons, make sure they're applicable to a recent version of Asterisk rather than hearing It doesn't do Feature X and then finding out that Feature X was added in 1.4 (and the Asterisk world is on the equivalent of 1.10) and the person just has experience with 1.2. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Best PBX for Call Centers?
On Thu, Dec 15, 2011 at 3:39 PM, Carlos Alvarez car...@televolve.com wrote: On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah tareksa...@hotmail.com wrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. More stable? We have Asterisk servers that have run for many years without being unstable. There's a pair of them in a colo facility that are 7 years old and haven't been touched in at least two years. Just how many more years do you need to be more stable? Asterisk isn't perfect, but done right it's quite stable. IMO, the people giving you advice just don't know how to do it right. -- Carlos Alvarez TelEvolve 602-889-3003 I fully support the statement by Carlos. Planing, engineering and other factors can make almost any software stable. Experience is key. -- ~ Andrew lathama Latham lath...@gmail.com http://lathama.net ~ -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Best PBX for Call Centers?
On 12/15/2011 01:43 PM, James Sharp wrote: On 12/15/2011 01:33 PM, Tarek Sawah wrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. i'm not an expert with Sippy so i'm looking for a piece of an advise here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help? Regards I think the answer you're going to get on an Asterisk mailing list is Asterisk is the best. I'd find out why your customer is being advised against Asterisk. Bet you'll find political reasons rather than technical. And if they are technical reasons, make sure they're applicable to a recent version of Asterisk rather than hearing It doesn't do Feature X and then finding out that Feature X was added in 1.4 (and the Asterisk world is on the equivalent of 1.10) and the person just has experience with 1.2. I should have probably read the whole message. Especially the part about the more stable claim. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Best PBX for Call Centers?
-Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Andrew Latham Sent: Thursday, December 15, 2011 1:46 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Best PBX for Call Centers? On Thu, Dec 15, 2011 at 3:39 PM, Carlos Alvarez car...@televolve.com wrote: On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah tareksa...@hotmail.com wrote: Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. More stable? We have Asterisk servers that have run for many years without being unstable. There's a pair of them in a colo facility that are 7 years old and haven't been touched in at least two years. Just how many more years do you need to be more stable? Asterisk isn't perfect, but done right it's quite stable. IMO, the people giving you advice just don't know how to do it right. I fully support the statement by Carlos. Planing, engineering and other factors can make almost any software stable. Experience is key. Reply: I my experience, once you have a version of Asterisk which is stable for you DO NOT UPDATE unless you have NO other choice. We used to apply updates but got burned far too many times, usually by bugs which would not show up during normal testing. Now we only update for serious security issue, and even then we try to handle the issue some other way. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Best PBX for Call Centers?
On Thu, Dec 15, 2011 at 11:52 AM, Eric Wieling ewiel...@nyigc.com wrote: I my experience, once you have a version of Asterisk which is stable for you DO NOT UPDATE unless you have NO other choice. We used to apply updates but got burned far too many times, usually by bugs which would not show up during normal testing. Now we only update for serious security issue, and even then we try to handle the issue some other way. Same here. -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
