Re: [asterisk-users] Call Stealing

2009-01-16 Thread Geoff Lane
On Thursday, January 15, 2009, David fire wrote:

 hey it is preatty easy now i understand the problem

 is simple 

 hangup in new location

 dial steal code for asterisk is just an extension and it should start an 
 AGI 

 the system search for the call in the same group
 bridge the channel to the current channel asterisk 1.6

 or

 the system search for the call in the same group (AGI)
 send the channel to a conference (AGI search for the first free conference)
 join the current channel to the conference (AGI or AGI set a variable whit 
 the conference number)

That sounds like a reasonable idea. However, I've never written an AGI
script and so I'm not sure how a script would detect which channel to
steal. Checking through TFOT, I see there's CHANNEL STATUS - although
I have no idea how to use it!

Thanks for the pointer.

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-16 Thread ddfire
do you program in any language? if yes just read the chapters about
agi in the asterisk book  you can find it in support section in
www.asterisk.org
if you can't program send me an email I think this agi will be easy.
I will program it for you (if you can't program)

2009/1/16, Geoff Lane ge...@gjctech.co.uk:
 On Thursday, January 15, 2009, David fire wrote:

 hey it is preatty easy now i understand the problem

 is simple

 hangup in new location

 dial steal code for asterisk is just an extension and it should start an
 AGI

 the system search for the call in the same group
 bridge the channel to the current channel asterisk 1.6

 or

 the system search for the call in the same group (AGI)
 send the channel to a conference (AGI search for the first free
 conference)
 join the current channel to the conference (AGI or AGI set a variable whit
 the conference number)

 That sounds like a reasonable idea. However, I've never written an AGI
 script and so I'm not sure how a script would detect which channel to
 steal. Checking through TFOT, I see there's CHANNEL STATUS - although
 I have no idea how to use it!

 Thanks for the pointer.

 --
 Geoff


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Re: [asterisk-users] Call Stealing

2009-01-16 Thread Geoff Lane
On Friday, January 16, 2009, ddf...@gmail.com wrote:

 do you program in any language? if yes just read the chapters about
 agi in the asterisk book  you can find it in support section in
 www.asterisk.org

I'm a reasonable PHP and VBScript programmer and have dabbled since
the 1980s in a wide range of languages from 6502 machine code upward.
I've no Perl but I could learn or else use PHP. So, it would be an
interesting exercise when I can find the time!

Thanks again,

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-16 Thread David fire
2009/1/16 Geoff Lane ge...@gjctech.co.uk

 On Friday, January 16, 2009, ddf...@gmail.com wrote:

  do you program in any language? if yes just read the chapters about
  agi in the asterisk book  you can find it in support section in
  www.asterisk.org

 I'm a reasonable PHP and VBScript programmer and have dabbled since
 the 1980s in a wide range of languages from 6502 machine code upward.
 I've no Perl but I could learn or else use PHP. So, it would be an
 interesting exercise when I can find the time!

 Thanks again,

 --
 Geoff


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the book has a very good example in php.
David


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[asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
Hi All,

I'd appreciate some help on how to implement call stealing. That is,
where you dial a code to redirect any call on the system to your
handset.

I'm getting rid of my BRI service and I'm trying to replace the
functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and
Asterisk. On my ISDN PBX, the short-code *46 does this. For example,
if I take a call on my living room extension and need to refer to some
paperwork, I can go to the study, pick up that extension, dial *46,
and the call is transferred to the study where I can continue the call
with the paperwork to hand. It also helps if you take a call for
someone else if that person can steal the call from your extension.

Call parking provides a partial work-around but it's a pain having to
remember to park a call before moving location. I haven't found an
application for call stealing and can't figure out a way to do this.

Can anyone help?

TIA,

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread David fire
and if you use the trasnfer app whit the features chann?
David

2009/1/15 Geoff Lane ge...@gjctech.co.uk

 Hi All,

 I'd appreciate some help on how to implement call stealing. That is,
 where you dial a code to redirect any call on the system to your
 handset.

 I'm getting rid of my BRI service and I'm trying to replace the
 functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and
 Asterisk. On my ISDN PBX, the short-code *46 does this. For example,
 if I take a call on my living room extension and need to refer to some
 paperwork, I can go to the study, pick up that extension, dial *46,
 and the call is transferred to the study where I can continue the call
 with the paperwork to hand. It also helps if you take a call for
 someone else if that person can steal the call from your extension.

 Call parking provides a partial work-around but it's a pain having to
 remember to park a call before moving location. I haven't found an
 application for call stealing and can't figure out a way to do this.

 Can anyone help?

 TIA,

 --
 Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Danny Nicholas
Why not use call-conferencing?  If you transferred your call into a
conference room, you could join the conference from any extension on your *.
When the caller hangs up, just end the conference.

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Geoff Lane
Sent: Thursday, January 15, 2009 5:11 AM
To: Asterisk Users
Subject: [asterisk-users] Call Stealing

Hi All,

I'd appreciate some help on how to implement call stealing. That is,
where you dial a code to redirect any call on the system to your
handset.

I'm getting rid of my BRI service and I'm trying to replace the
functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and
Asterisk. On my ISDN PBX, the short-code *46 does this. For example,
if I take a call on my living room extension and need to refer to some
paperwork, I can go to the study, pick up that extension, dial *46,
and the call is transferred to the study where I can continue the call
with the paperwork to hand. It also helps if you take a call for
someone else if that person can steal the call from your extension.

Call parking provides a partial work-around but it's a pain having to
remember to park a call before moving location. I haven't found an
application for call stealing and can't figure out a way to do this.

Can anyone help?

TIA,

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
On Thursday, January 15, 2009, David fire wrote:

 and if you use the trasnfer app whit the features chann?

Thanks for the suggestion. I'll see if I can find it in the docs.

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
On Thursday, January 15, 2009, Danny Nicholas wrote:

 Why not use call-conferencing?  If you transferred your call into a
 conference room, you could join the conference from any extension on
 your *. When the caller hangs up, just end the conference.

Thanks for the reply.

AIUI, you need to set up the conference before leaving the extension
on which you took the call. If so, call parking would probably be
better since that leaves the original extension free for further
calls.

Thanks again,

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Drew Gibson
Geoff Lane wrote:
 On Thursday, January 15, 2009, Danny Nicholas wrote:

   
 Why not use call-conferencing?  If you transferred your call into a
 conference room, you could join the conference from any extension on
 your *. When the caller hangs up, just end the conference.
 

 Thanks for the reply.

 AIUI, you need to set up the conference before leaving the extension
 on which you took the call. If so, call parking would probably be
 better since that leaves the original extension free for further
 calls.

 Thanks again,

   

Would SLA (Shared Line Appearance) work for this?

Put call on hold, press button beside flashing light on second handset?

regards,

Drew

-- 
Drew Gibson

Systems Administrator
OANDA Corporation
www.oanda.com


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
On Thursday, January 15, 2009, Drew Gibson wrote:

 Would SLA (Shared Line Appearance) work for this?

 Put call on hold, press button beside flashing light on second handset?

Thanks for the reply.

I don't think it would work with my hardware. I've got two Nortel 355
analog handsets, one plugged into my TDM400P card and the other via an
IAXy ATA; two analog cordless handsets connected via Grandstream SIP
ATAs; and three USB phones connected via softphones on two PCs and a
Mac. Not a proper VOIP handset among them!

As you can probably guess, I cobbled my system together from whatever
I could get my hands on and niceties like SLA didn't enter my head at
the time!

However, SLA is functionally almost the same as call parking. In that
system, I transfer the call to extension 700 and the parking system
tells me the number (usually 701) I need to dial to retrieve the call.
I can then hang up the original handset, go the new handset, and dial
the given number to connect to the caller. It's a little more
convoluted than SLA, but with the same functionality.

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Russell Brown
Quoth Geoff Lane ge...@gjctech.co.uk...

AIUI, you need to set up the conference before leaving the extension
on which you took the call.

Yes you do.  You'd need to explicitly send the call to a conference,
listen and remember the conference number.

FWIW, Call Stealing is a feature I miss from my Argent PBX :-(

It was nice to wander off and be able to grab an existing call to my
extension from any phone that I picked up.

I've not been able to find a way of doing this in Asterisk.

-- 
 Regards,
 Russell
 
| Russell Brown  | MAIL: russ...@lls.com PHONE: 01780 471800 |
| Lady Lodge Systems | WWW Work: http://www.lls.com  |
| Peterborough, England  | WWW Play: http://www.ruffle.me.uk |
 

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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Danny Nicholas
Here's a working scenario from my asterisk - 
I have a static conference 6350 set up with no password.  When a call comes
in, I transfer it to 6350.  I can then access this call from any extension
by dialing 6350.

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Russell Brown
Sent: Thursday, January 15, 2009 12:20 PM
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Call Stealing

Quoth Geoff Lane ge...@gjctech.co.uk...

AIUI, you need to set up the conference before leaving the extension
on which you took the call.

Yes you do.  You'd need to explicitly send the call to a conference,
listen and remember the conference number.

FWIW, Call Stealing is a feature I miss from my Argent PBX :-(

It was nice to wander off and be able to grab an existing call to my
extension from any phone that I picked up.

I've not been able to find a way of doing this in Asterisk.

-- 
 Regards,
 Russell
 
| Russell Brown  | MAIL: russ...@lls.com PHONE: 01780 471800 |
| Lady Lodge Systems | WWW Work: http://www.lls.com  |
| Peterborough, England  | WWW Play: http://www.ruffle.me.uk |
 

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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
On Thursday, January 15, 2009, Jeff LaCoursiere wrote:

 Cordless phones?

 Sorry, couldn't resist :)

I've got some but the range isn't good enough to cover my entire
house. Besides which it's bad enough playing find the phone when a
cordless handset gets eaten by the settee or wanders off to the next
room! ;)

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Jeff LaCoursiere

On Thu, 15 Jan 2009, Geoff Lane wrote:

 On Thursday, January 15, 2009, Drew Gibson wrote:

[snip]


 However, SLA is functionally almost the same as call parking. In that
 system, I transfer the call to extension 700 and the parking system
 tells me the number (usually 701) I need to dial to retrieve the call.
 I can then hang up the original handset, go the new handset, and dial
 the given number to connect to the caller. It's a little more
 convoluted than SLA, but with the same functionality.


Cordless phones?

Sorry, couldn't resist :)

j

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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Jeff LaCoursiere

On Thu, 15 Jan 2009, Geoff Lane wrote:

 On Thursday, January 15, 2009, Jeff LaCoursiere wrote:

 Cordless phones?

 Sorry, couldn't resist :)

 I've got some but the range isn't good enough to cover my entire
 house. Besides which it's bad enough playing find the phone when a
 cordless handset gets eaten by the settee or wanders off to the next
 room! ;)


I'm a bit confused as to how your old system exactly worked.  When you 
initially answer the phone (on presumably the wrong extension), what did 
you do with that handset before getting up and going to the right 
extension to steal it?  Did you just leave it off hook?  I'm assuming you 
had to dial something to park the call before just hanging up the 
orginal extension.  In that case, call parking is really what you are 
looking for, and you could simulate your old feature by mapping whatever 
you used to dial to park the call.  Then map your old call steal code to 
retrieve it.

If you actually left the first one off hook in the past and walked to the 
second extension and then stole the call, then perhaps you could map 
your code to do a call transfer given the channel id (as someone else 
suggested I think).

j

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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
On Thursday, January 15, 2009, Jeff LaCoursiere wrote:

 I'm a bit confused as to how your old system exactly worked.  When
 you  initially answer the phone (on presumably the wrong
 extension), what did  you do with that handset before getting up and
 going to the right  extension to steal it?  Did you just leave it
 off hook?  I'm assuming you  had to dial something to park the
 call before just hanging up the  orginal extension.  In that case,
 call parking is really what you are  looking for, and you could
 simulate your old feature by mapping whatever  you used to dial to
 park the call.  Then map your old call steal code to  retrieve it.

You just leave the phone off the hook, walk to the handset to which
you want to transfer the call, then dial the call-steal code. This
steals (captures) any active call within the same ring group. You
don't need to park the call first.

 If you actually left the first one off hook in the past and walked to the 
 second extension and then stole the call, then perhaps you could map 
 your code to do a call transfer given the channel id (as someone else 
 suggested I think).

AIUI, the syntax for the Transfer() function is Transfer(exten) where
exten is the destination extension. AFAICT, it implicitly transfers
from the current extension in the dialplan, so you can use it to
push a call to another extension but I can't see how to use it
pull a call from another extension.

Am I missing something, or is there another application that can
pull a call?

TIA,

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread David Gibbons
I'm confused as to why you think leaving a phone off the hook is better than 
parking the call and hanging up the phone. The phone that's off the hook can't 
receive any more calls after you've 'pulled' the one it was on the line with, 
assuming you don't walk back to that phone and subsequently hang it up, making 
the originating extension effectively useless. Call parking and hanging up the 
originating extension is actually a more elegant solution in my opinion.

--Dave

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Geoff Lane
Sent: Thursday, January 15, 2009 3:19 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Stealing

You just leave the phone off the hook, walk to the handset to which
you want to transfer the call, then dial the call-steal code. This
steals (captures) any active call within the same ring group. You
don't need to park the call first.


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Danny Nicholas
What about Chanspy()?

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Geoff Lane
Sent: Thursday, January 15, 2009 2:19 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Stealing

On Thursday, January 15, 2009, Jeff LaCoursiere wrote:

 I'm a bit confused as to how your old system exactly worked.  When
 you  initially answer the phone (on presumably the wrong
 extension), what did  you do with that handset before getting up and
 going to the right  extension to steal it?  Did you just leave it
 off hook?  I'm assuming you  had to dial something to park the
 call before just hanging up the  orginal extension.  In that case,
 call parking is really what you are  looking for, and you could
 simulate your old feature by mapping whatever  you used to dial to
 park the call.  Then map your old call steal code to  retrieve it.

You just leave the phone off the hook, walk to the handset to which
you want to transfer the call, then dial the call-steal code. This
steals (captures) any active call within the same ring group. You
don't need to park the call first.

 If you actually left the first one off hook in the past and walked to the 
 second extension and then stole the call, then perhaps you could map 
 your code to do a call transfer given the channel id (as someone else 
 suggested I think).

AIUI, the syntax for the Transfer() function is Transfer(exten) where
exten is the destination extension. AFAICT, it implicitly transfers
from the current extension in the dialplan, so you can use it to
push a call to another extension but I can't see how to use it
pull a call from another extension.

Am I missing something, or is there another application that can
pull a call?

TIA,

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
On Thursday, January 15, 2009, David Gibbons wrote:

 I'm confused as to why you think leaving a phone off the hook is
 better than parking the call and hanging up the phone.

Simply that you don't have to remember to park the call. With call
parking, if you forget to park the call before moving location you
have to return to the original location, park the call, then try
again. With call stealing, you can't forget to park the call because
it's not required.

 The phone that's off the hook can't receive any more calls after
 you've 'pulled' the one it was on the line with, assuming you don't
 walk back to that phone and subsequently hang it up, making the
 originating extension effectively useless.

The first person to walk by the handset who hears the engaged tone
hangs up. I've been using this system for about eight years and it's
never been an issue. Also, the originating extension isn't effectively
useless because if you hear the phone in the next room ring, you can
hang up the originating extension and within a couple of seconds it
also rings so that you can take the call.

 Call parking and hanging up the originating extension is actually a
 more elegant solution in my opinion.

I can see pros and cons to each. However, I (and all my family) are
used to call stealing so it would be better if we could duplicate that
rather than having to retrain everyone to use call parking.

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Geoff Lane
On Thursday, January 15, 2009, Danny Nicholas wrote:

 What about Chanspy()?

Thanks for the reply, but I suspect it won't do what I want.

AIUI, ChanSpy() doesn't transfer the call - it just lets another
extension listen in (and join in the conversation in whisper mode). So
(AFAICT) the call will be lost if someone hangs up the originating
extension.

Thanks again,

-- 
Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread David fire
hey it is preatty easy
now i understand the problem

is simple

hangup in new location

dial steal code for asterisk is just an extension and it should start an
AGI

the system search for the call in the same group
bridge the channel to the current channel asterisk 1.6

or

the system search for the call in the same group (AGI)
send the channel to a conference (AGI search for the first free conference)
join the current channel to the conference (AGI or AGI set a variable whit
the conference number)






2009/1/15 Geoff Lane ge...@gjctech.co.uk

 On Thursday, January 15, 2009, Danny Nicholas wrote:

  What about Chanspy()?

 Thanks for the reply, but I suspect it won't do what I want.

 AIUI, ChanSpy() doesn't transfer the call - it just lets another
 extension listen in (and join in the conversation in whisper mode). So
 (AFAICT) the call will be lost if someone hangs up the originating
 extension.

 Thanks again,

 --
 Geoff


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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Brent Davidson
Look int the ChannelRedirect command.

Geoff Lane wrote:
 Hi All,

 I'd appreciate some help on how to implement call stealing. That is,
 where you dial a code to redirect any call on the system to your
 handset.

 I'm getting rid of my BRI service and I'm trying to replace the
 functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and
 Asterisk. On my ISDN PBX, the short-code *46 does this. For example,
 if I take a call on my living room extension and need to refer to some
 paperwork, I can go to the study, pick up that extension, dial *46,
 and the call is transferred to the study where I can continue the call
 with the paperwork to hand. It also helps if you take a call for
 someone else if that person can steal the call from your extension.

 Call parking provides a partial work-around but it's a pain having to
 remember to park a call before moving location. I haven't found an
 application for call stealing and can't figure out a way to do this.

 Can anyone help?

 TIA,

   

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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Tilghman Lesher
On Thursday 15 January 2009 13:02:32 Geoff Lane wrote:
 On Thursday, January 15, 2009, Jeff LaCoursiere wrote:
  Cordless phones?
 
  Sorry, couldn't resist :)

 I've got some but the range isn't good enough to cover my entire
 house. Besides which it's bad enough playing find the phone when a
 cordless handset gets eaten by the settee or wanders off to the next
 room! ;)

You could just use the Pickup application:

Pickup(ext[@context])

So if extension 101 in context 'incoming' is ringing:

Pickup(1...@incoming)

-- 
Tilghman

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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Jeff LaCoursiere

On Thu, 15 Jan 2009, Tilghman Lesher wrote:

 On Thursday 15 January 2009 13:02:32 Geoff Lane wrote:
 On Thursday, January 15, 2009, Jeff LaCoursiere wrote:
 Cordless phones?

 Sorry, couldn't resist :)

 I've got some but the range isn't good enough to cover my entire
 house. Besides which it's bad enough playing find the phone when a
 cordless handset gets eaten by the settee or wanders off to the next
 room! ;)

 You could just use the Pickup application:

 Pickup(ext[@context])

 So if extension 101 in context 'incoming' is ringing:

 Pickup(1...@incoming)


That doesn't work once the call is actually answered by the first 
extension, though, correct?

j


 -- 
 Tilghman

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Re: [asterisk-users] Call Stealing

2009-01-15 Thread Tilghman Lesher
On Thursday 15 January 2009 17:36:31 Jeff LaCoursiere wrote:
 On Thu, 15 Jan 2009, Tilghman Lesher wrote:
  On Thursday 15 January 2009 13:02:32 Geoff Lane wrote:
  On Thursday, January 15, 2009, Jeff LaCoursiere wrote:
  Cordless phones?
 
  Sorry, couldn't resist :)
 
  I've got some but the range isn't good enough to cover my entire
  house. Besides which it's bad enough playing find the phone when a
  cordless handset gets eaten by the settee or wanders off to the next
  room! ;)
 
  You could just use the Pickup application:
 
  Pickup(ext[@context])
 
  So if extension 101 in context 'incoming' is ringing:
 
  Pickup(1...@incoming)

 That doesn't work once the call is actually answered by the first
 extension, though, correct?

That is correct.  However, in the original usage scenario, you suggested that
you merely be able to pickup a remote ringing extension.  This, it will do.

-- 
Tilghman

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[Asterisk-Users] Call stealing

2004-08-16 Thread Ben Merrills








Hi,



How can I (through the manager interface) steal a
call from one phone, and transfer it to another? Does asterisk provide for actions
like this? Its a common action in Lucent systems it seems.



Cheers,



Ben








Re: [Asterisk-Users] Call stealing

2004-08-16 Thread Nicolas Gudino
Ben Merrills wrote:
Hi,
 

How can I (through the manager interface) steal a call from one phone, 
and transfer it to another? Does asterisk provide for actions like this? 
Its a common action in Lucent systems it seems.

 

Cheers,
 

Ben
You can use the Redirect command. Visit http://www.asternic.org and 
look at the Flash Operator Panel. It can do that and more..

--
Nicolas Gudino
House Internet S.R.L.
Buenos Aires - Argentina
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Re: [Asterisk-Users] Call stealing

2004-08-16 Thread William Suffill
you should be able to transfer using the manager interface from 1
user's phone to another


- Original Message -
From: Ben Merrills [EMAIL PROTECTED]
Date: Mon, 16 Aug 2004 11:29:44 +0100
Subject: [Asterisk-Users] Call stealing
To: [EMAIL PROTECTED]

 
 

Hi, 

  

How can I (through the manager interface) steal a call from one phone,
and transfer it to another? Does asterisk provide for actions like
this? It's a common action in Lucent systems it seems.

  

Cheers, 

  

Ben
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