Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
On Tue, 2013-01-29 at 08:32 -0600, Matthew Jordan wrote: On 01/29/2013 02:52 AM, Ishfaq Malik wrote: On Wed, 2013-01-16 at 08:06 -0600, Matthew Jordan wrote: On 01/16/2013 05:31 AM, Ishfaq Malik wrote: On Thu, 2012-01-12 at 11:51 +, Ishfaq Malik wrote: Hi Everyone This issue has reared it's ugly head again for us. If a call comes into a queue and the caller abandons the call, the call does not show in the CDR. This is also the case for asterisk version 1.8.18 Does anyone have any ideas, or try to replicate it? Thanks in advance Ish Do you have unanswered=yes set in cdr.conf? CDRs in Queues can depend heavily on your dialplan, whether or not the call is Answered prior to it going into the Queue, etc. What is the state of the inbound channel when it goes into the Queue? unanswered=yes in the cdr.conf would have too many side effects for us (i.e. a single cdr entry for each channel rung). To me this behaviour seems inconsistent with that of Dial. If I use dial to call 3 peers and the caller abandons the call I will get a single CDR entry with disposition NO ANSWER. Now if I use Queue to call the same 3 peers that are members of that queue and abandon the call, I get no cdr entry at all. This to me seems wrong. Regards Ish Hi Ish - The behaviour of CDRs in Queue can be interesting at times, and doesn't always match the behaviour of what occurs through Dial. In this particular case, because Queue doesn't Answer a call automatically for you, a lack of an Answer prior to going into Queue means the 'unanswered' logic kicks in for the CDRs. Hence, if a caller abandons a call attempt and no agent ever answered it, Queue/CDR code treats the call as never having been answered and, if you don't have unanswered=yes in your cdr.conf, will not log an entry. Note that there are a few other quirks with CDRs in queues in this and related scenarios, particularly when some of the members are busy (see ASTERISK-17776). We discussed making changes to this behaviour in release branches (see https://reviewboard.asterisk.org/r/2064/), but decided against it due to the ripple effect changes in CDRs have on users. If you're running into similar behaviour, you may want to backport those changes to your version. Matt Hi Matt/anyone The only way I can get the desired behaviour is if I do a dial for one second before the queue is called. This gives me a No answer disposition if the caller abandons the call while in the queue. I tried ringing, answer and playback. The latter 2 always set the disposition to answered, even when the call is abandoned. So, is there any other application that answers the channel without setting the disposition like Dial does? Thanks Ish -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
On Wed, 2013-01-16 at 08:06 -0600, Matthew Jordan wrote: On 01/16/2013 05:31 AM, Ishfaq Malik wrote: On Thu, 2012-01-12 at 11:51 +, Ishfaq Malik wrote: Hi Everyone This issue has reared it's ugly head again for us. If a call comes into a queue and the caller abandons the call, the call does not show in the CDR. This is also the case for asterisk version 1.8.18 Does anyone have any ideas, or try to replicate it? Thanks in advance Ish Do you have unanswered=yes set in cdr.conf? CDRs in Queues can depend heavily on your dialplan, whether or not the call is Answered prior to it going into the Queue, etc. What is the state of the inbound channel when it goes into the Queue? unanswered=yes in the cdr.conf would have too many side effects for us (i.e. a single cdr entry for each channel rung). To me this behaviour seems inconsistent with that of Dial. If I use dial to call 3 peers and the caller abandons the call I will get a single CDR entry with disposition NO ANSWER. Now if I use Queue to call the same 3 peers that are members of that queue and abandon the call, I get no cdr entry at all. This to me seems wrong. Regards Ish -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
On 01/29/2013 02:52 AM, Ishfaq Malik wrote: On Wed, 2013-01-16 at 08:06 -0600, Matthew Jordan wrote: On 01/16/2013 05:31 AM, Ishfaq Malik wrote: On Thu, 2012-01-12 at 11:51 +, Ishfaq Malik wrote: Hi Everyone This issue has reared it's ugly head again for us. If a call comes into a queue and the caller abandons the call, the call does not show in the CDR. This is also the case for asterisk version 1.8.18 Does anyone have any ideas, or try to replicate it? Thanks in advance Ish Do you have unanswered=yes set in cdr.conf? CDRs in Queues can depend heavily on your dialplan, whether or not the call is Answered prior to it going into the Queue, etc. What is the state of the inbound channel when it goes into the Queue? unanswered=yes in the cdr.conf would have too many side effects for us (i.e. a single cdr entry for each channel rung). To me this behaviour seems inconsistent with that of Dial. If I use dial to call 3 peers and the caller abandons the call I will get a single CDR entry with disposition NO ANSWER. Now if I use Queue to call the same 3 peers that are members of that queue and abandon the call, I get no cdr entry at all. This to me seems wrong. Regards Ish Hi Ish - The behaviour of CDRs in Queue can be interesting at times, and doesn't always match the behaviour of what occurs through Dial. In this particular case, because Queue doesn't Answer a call automatically for you, a lack of an Answer prior to going into Queue means the 'unanswered' logic kicks in for the CDRs. Hence, if a caller abandons a call attempt and no agent ever answered it, Queue/CDR code treats the call as never having been answered and, if you don't have unanswered=yes in your cdr.conf, will not log an entry. Note that there are a few other quirks with CDRs in queues in this and related scenarios, particularly when some of the members are busy (see ASTERISK-17776). We discussed making changes to this behaviour in release branches (see https://reviewboard.asterisk.org/r/2064/), but decided against it due to the ripple effect changes in CDRs have on users. If you're running into similar behaviour, you may want to backport those changes to your version. Matt -- Matthew Jordan Digium, Inc. | Engineering Manager 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA Check us out at: http://digium.com http://asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
On Tue, 2013-01-29 at 08:32 -0600, Matthew Jordan wrote: On 01/29/2013 02:52 AM, Ishfaq Malik wrote: On Wed, 2013-01-16 at 08:06 -0600, Matthew Jordan wrote: On 01/16/2013 05:31 AM, Ishfaq Malik wrote: On Thu, 2012-01-12 at 11:51 +, Ishfaq Malik wrote: Hi Everyone This issue has reared it's ugly head again for us. If a call comes into a queue and the caller abandons the call, the call does not show in the CDR. This is also the case for asterisk version 1.8.18 Does anyone have any ideas, or try to replicate it? Thanks in advance Ish Do you have unanswered=yes set in cdr.conf? CDRs in Queues can depend heavily on your dialplan, whether or not the call is Answered prior to it going into the Queue, etc. What is the state of the inbound channel when it goes into the Queue? unanswered=yes in the cdr.conf would have too many side effects for us (i.e. a single cdr entry for each channel rung). To me this behaviour seems inconsistent with that of Dial. If I use dial to call 3 peers and the caller abandons the call I will get a single CDR entry with disposition NO ANSWER. Now if I use Queue to call the same 3 peers that are members of that queue and abandon the call, I get no cdr entry at all. This to me seems wrong. Regards Ish Hi Ish - The behaviour of CDRs in Queue can be interesting at times, and doesn't always match the behaviour of what occurs through Dial. In this particular case, because Queue doesn't Answer a call automatically for you, a lack of an Answer prior to going into Queue means the 'unanswered' logic kicks in for the CDRs. Hence, if a caller abandons a call attempt and no agent ever answered it, Queue/CDR code treats the call as never having been answered and, if you don't have unanswered=yes in your cdr.conf, will not log an entry. Note that there are a few other quirks with CDRs in queues in this and related scenarios, particularly when some of the members are busy (see ASTERISK-17776). We discussed making changes to this behaviour in release branches (see https://reviewboard.asterisk.org/r/2064/), but decided against it due to the ripple effect changes in CDRs have on users. If you're running into similar behaviour, you may want to backport those changes to your version. Matt Hi Matt Thanks for the comprehensive response. I think I had better get tinkering but at least I'm now better informed. Ish -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
On Thu, 2012-01-12 at 11:51 +, Ishfaq Malik wrote: Hi I'm using 1.8.7.0 with the RealTime architecture. If a call goes into application Queue and is abandoned by the caller, no entry is made in the CDR. Entries are made into the queue log. This cannot be correct behaviour, all calls should show in the CDR. Could anyone else try to reproduce this and if others get the same thing, I'll raise a bug on it. Thanks Ish Hi Everyone This issue has reared it's ugly head again for us. If a call comes into a queue and the caller abandons the call, the call does not show in the CDR. This is also the case for asterisk version 1.8.18 Does anyone have any ideas, or try to replicate it? Thanks in advance Ish -- Ishfaq Malik i...@pack-net.co.uk Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
On 01/16/2013 05:31 AM, Ishfaq Malik wrote: On Thu, 2012-01-12 at 11:51 +, Ishfaq Malik wrote: Hi Everyone This issue has reared it's ugly head again for us. If a call comes into a queue and the caller abandons the call, the call does not show in the CDR. This is also the case for asterisk version 1.8.18 Does anyone have any ideas, or try to replicate it? Thanks in advance Ish Do you have unanswered=yes set in cdr.conf? CDRs in Queues can depend heavily on your dialplan, whether or not the call is Answered prior to it going into the Queue, etc. What is the state of the inbound channel when it goes into the Queue? -- Matthew Jordan Digium, Inc. | Engineering Manager 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA Check us out at: http://digium.com http://asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
Hi I'm using 1.8.7.0 with the RealTime architecture. If a call goes into application Queue and is abandoned by the caller, no entry is made in the CDR. Entries are made into the queue log. This cannot be correct behaviour, all calls should show in the CDR. Could anyone else try to reproduce this and if others get the same thing, I'll raise a bug on it. Thanks Ish -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
2012/1/12 Ishfaq Malik i...@pack-net.co.uk Hi I'm using 1.8.7.0 with the RealTime architecture. If a call goes into application Queue and is abandoned by the caller, no entry is made in the CDR. Entries are made into the queue log. This cannot be correct behaviour, all calls should show in the CDR. Could anyone else try to reproduce this and if others get the same thing, I'll raise a bug on it. Thanks Ish -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
I think in your cdr.conf you are looking for the unanswered= directive. Thanks!! Jim - Original message - Hi I'm using 1.8.7.0 with the RealTime architecture. If a call goes into application Queue and is abandoned by the caller, no entry is made in the CDR. Entries are made into the queue log. This cannot be correct behaviour, all calls should show in the CDR. Could anyone else try to reproduce this and if others get the same thing, I'll raise a bug on it. Thanks Ish -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call abandoned from queue not showing in CDR (possible bug)
Hi Jim Not really, I looked at that earlier and it doesn't really apply to this. Even with unanswered=no I should get 1 CDR entry for an abandoned call and with unanswered=yes I would get a CDR entry for every interface that was rung which I don't want. Ish On Thu, 2012-01-12 at 11:15 -0500, Jim DeVito wrote: I think in your cdr.conf you are looking for the unanswered= directive. Thanks!! Jim - Original message - Hi I'm using 1.8.7.0 with the RealTime architecture. If a call goes into application Queue and is abandoned by the caller, no entry is made in the CDR. Entries are made into the queue log. This cannot be correct behaviour, all calls should show in the CDR. Could anyone else try to reproduce this and if others get the same thing, I'll raise a bug on it. Thanks Ish -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
