On 9/16/08, Tony Mountifield <[EMAIL PROTECTED]> wrote:
> In article <[EMAIL PROTECTED]>,
>
> Alex Balashov <[EMAIL PROTECTED]> wrote:
> > Al Baker wrote:
> > > Steve Totaro wrote:
>
> > >> Although it is commercial, Queuemetrics is a good place to look if you
> > >> want to pay for a feature rich turn-key solution.
> > >
>
> > > does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs
> > > or is it principally and easy way to view/process CDRS ?
> >
> > It gathers all the info that is present in the Asterisk queue log, which
> > is somewhat more detailed and focused on agent performance.
>
>
> It also uses AGI scripts to place additional entries in the queue log for
> outgoing calls.
>
> Cheers
> Tony
We have done quite a bit of queue_log QueueMetrics integration in the
VICIDIAL project, and there are several things that QM can do now that
are beyond what basic queue_log entries out of base Asterisk can
provide, such as adding call status codes and agent pause codes, and
several other features.
MATT---
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