this might be classifyed to some of you as "ot" but i wonder what this
will do for the asterisk community?
Begin forwarded message:
Date: October 5, 2008 5:17:36 PM GMT-08:00
Subject: Fonolo: Visually Navigate & Dial IVR Phone Menus in Web/
Mobile Browser
Source: Tech[dot]Blog
Author: Abdul Aziz
It is a fact that everyone hates to listen to automated phone menus-
Interactive Voice Response (IVR)- and go through endless options to
reach a human being. A service called Fonolo has tried to make this
experience easier by listing the entire phone menu tree visually on
one page and provides call buttons to skip right to that part of the
menu. The best part is that it actually calls you when it’s time to
talk to someone and you don’t even have to do any dialing.
Fonolo transcribes the phone menus of large companies to navigate
them visually. Pick the company you need, scan through their phone
menu visually, then just click the spot you need to call. Fonolo
will automatically dial, navigate their menu and then dial your
phone. When you answer, you will be connected to the right spot in
the menu. You can even bookmark any point in a phone menu and access
that bookmark as a simple URL through your browser or smartphone.
Fonolo also provides an “Intelligent Call History” that allows you
to keep track of your calls, notes and recordings. It automatically
organizes all of your calls to a given company, regardless of which
phone you used or which number was dialed. It stores recordings of
all the calls that you can review at any time or forward to someone
by email. It also allows you to write text notes during a call that
get stored with the history. You can later search and review those
notes.
Fonolo’s revolutionary technology “spiders” the phone menu system,
much like a search engine spider crawls a website. Their system
dials companies, navigates their menus and uses a combination of
speech recognition, signal processing and human editing to maintain
the IVR visually.
Read more…
thanks for reading
Systems administrator and owner of http://gwhosting.net
msn: [EMAIL PROTECTED]
twitter: http://twitter.com/creepyblindy
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