Re: [asterisk-users] Ghost ringing
Sorry, this got buried in my inbox. Did you find a fix or the firmware? Mike -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of jfratant...@iswan.net Sent: Friday, January 14, 2011 6:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Ghost ringing Hey Mike, Is there any chance that you still have this firmware around or can get it? It's unavailable through the Polycom site and through their support. Thanks much in advance, Joe > It`s possible the firmware problem is caused by higher (or lower?) > latencies. I can only report on my own experience, which is peace and > quiet since I switch (I think the good version to have with respect to > that issue was 3.3.0) > > Mike > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of > jfratant...@iswan.net > Sent: Friday, January 14, 2011 2:33 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Ghost ringing > > Hey Mike, > > I originally thought the same thing; however, I have swapped their > phone with another one here in the office. The one on-site is still > experiencing issues; the office isn't. If it were firmware, I'd assume > the issue would 'travel' with the phone. Though I can give re-flashing it a shot. > > Thanks, > Joe > > >> I had this reported, but it has nothing to do with Asterisk (as far >> as I could tell). The Polycom firmware (3.3.x) was the problem. I >> don`t remember if it was 3.3.1 or 3.3.0, but if you`re running one of >> those try the other. >> It helped me, I haven`t had the complaint since. >> >> Mike >> >> -Original Message- >> From: asterisk-users-boun...@lists.digium.com >> [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of >> jfratant...@iswan.net >> Sent: Friday, January 14, 2011 12:58 PM >> To: asterisk-users@lists.digium.com >> Subject: Re: [asterisk-users] Ghost ringing >> >> We are having the strangest issue that I have seen for some time. A >> customer of ours with Polycom phones (4x ip335, 2x ip550) will >> occasionally (maybe >> 1 >> in 50 calls) hear ringing on the line along with the other party. It >> has happened on both incoming and outgoing calls across apparently >> all of the phones. We use ip550 in our office with Asterisk and have >> never had such a problem (we run the same firmware as well, although >> their hardware is newer). It can be fixed if the person using the >> phone puts the other person on hold and then takes them off hold. >> They have just been doing this by double pressing hold so the other >> party doesn't even realize it. >> Everything >> is connected to an on-net Asterisk box. We have sniffed SIP traffic >> and haven't found anything out of the ordinary, in fact, the RTP data >> doesn't appear to contain the ringing even though it is audible on >> the > phone. >> >> Any thoughts? Anyone ever experience any similar issues? >> >> Thanks much in advance, >> Joe >> >> >> -- >> _ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >>http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >>http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> -- >> _ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >>http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >>http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > __
Re: [asterisk-users] Ghost ringing
Hey Mike, Is there any chance that you still have this firmware around or can get it? It's unavailable through the Polycom site and through their support. Thanks much in advance, Joe > It`s possible the firmware problem is caused by higher (or lower?) > latencies. I can only report on my own experience, which is peace and > quiet > since I switch (I think the good version to have with respect to that > issue > was 3.3.0) > > Mike > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of > jfratant...@iswan.net > Sent: Friday, January 14, 2011 2:33 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Ghost ringing > > Hey Mike, > > I originally thought the same thing; however, I have swapped their phone > with another one here in the office. The one on-site is still experiencing > issues; the office isn't. If it were firmware, I'd assume the issue would > 'travel' with the phone. Though I can give re-flashing it a shot. > > Thanks, > Joe > > >> I had this reported, but it has nothing to do with Asterisk (as far as >> I could tell). The Polycom firmware (3.3.x) was the problem. I don`t >> remember if it was 3.3.1 or 3.3.0, but if you`re running one of those >> try the other. >> It helped me, I haven`t had the complaint since. >> >> Mike >> >> -Original Message- >> From: asterisk-users-boun...@lists.digium.com >> [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of >> jfratant...@iswan.net >> Sent: Friday, January 14, 2011 12:58 PM >> To: asterisk-users@lists.digium.com >> Subject: Re: [asterisk-users] Ghost ringing >> >> We are having the strangest issue that I have seen for some time. A >> customer of ours with Polycom phones (4x ip335, 2x ip550) will >> occasionally (maybe >> 1 >> in 50 calls) hear ringing on the line along with the other party. It >> has happened on both incoming and outgoing calls across apparently all >> of the phones. We use ip550 in our office with Asterisk and have never >> had such a problem (we run the same firmware as well, although their >> hardware is newer). It can be fixed if the person using the phone puts >> the other person on hold and then takes them off hold. They have just >> been doing this by double pressing hold so the other party doesn't >> even realize it. >> Everything >> is connected to an on-net Asterisk box. We have sniffed SIP traffic >> and haven't found anything out of the ordinary, in fact, the RTP data >> doesn't appear to contain the ringing even though it is audible on the > phone. >> >> Any thoughts? Anyone ever experience any similar issues? >> >> Thanks much in advance, >> Joe >> >> >> -- >> _ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >>http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >>http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> -- >> _ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >>http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >>http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New > to > Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ghost ringing
It`s possible the firmware problem is caused by higher (or lower?) latencies. I can only report on my own experience, which is peace and quiet since I switch (I think the good version to have with respect to that issue was 3.3.0) Mike -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of jfratant...@iswan.net Sent: Friday, January 14, 2011 2:33 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Ghost ringing Hey Mike, I originally thought the same thing; however, I have swapped their phone with another one here in the office. The one on-site is still experiencing issues; the office isn't. If it were firmware, I'd assume the issue would 'travel' with the phone. Though I can give re-flashing it a shot. Thanks, Joe > I had this reported, but it has nothing to do with Asterisk (as far as > I could tell). The Polycom firmware (3.3.x) was the problem. I don`t > remember if it was 3.3.1 or 3.3.0, but if you`re running one of those > try the other. > It helped me, I haven`t had the complaint since. > > Mike > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of > jfratant...@iswan.net > Sent: Friday, January 14, 2011 12:58 PM > To: asterisk-users@lists.digium.com > Subject: Re: [asterisk-users] Ghost ringing > > We are having the strangest issue that I have seen for some time. A > customer of ours with Polycom phones (4x ip335, 2x ip550) will > occasionally (maybe > 1 > in 50 calls) hear ringing on the line along with the other party. It > has happened on both incoming and outgoing calls across apparently all > of the phones. We use ip550 in our office with Asterisk and have never > had such a problem (we run the same firmware as well, although their > hardware is newer). It can be fixed if the person using the phone puts > the other person on hold and then takes them off hold. They have just > been doing this by double pressing hold so the other party doesn't > even realize it. > Everything > is connected to an on-net Asterisk box. We have sniffed SIP traffic > and haven't found anything out of the ordinary, in fact, the RTP data > doesn't appear to contain the ringing even though it is audible on the phone. > > Any thoughts? Anyone ever experience any similar issues? > > Thanks much in advance, > Joe > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ghost ringing
Hey Mike, I originally thought the same thing; however, I have swapped their phone with another one here in the office. The one on-site is still experiencing issues; the office isn't. If it were firmware, I'd assume the issue would 'travel' with the phone. Though I can give re-flashing it a shot. Thanks, Joe > I had this reported, but it has nothing to do with Asterisk (as far as I > could tell). The Polycom firmware (3.3.x) was the problem. I don`t > remember > if it was 3.3.1 or 3.3.0, but if you`re running one of those try the > other. > It helped me, I haven`t had the complaint since. > > Mike > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of > jfratant...@iswan.net > Sent: Friday, January 14, 2011 12:58 PM > To: asterisk-users@lists.digium.com > Subject: Re: [asterisk-users] Ghost ringing > > We are having the strangest issue that I have seen for some time. A > customer > of ours with Polycom phones (4x ip335, 2x ip550) will occasionally (maybe > 1 > in 50 calls) hear ringing on the line along with the other party. It has > happened on both incoming and outgoing calls across apparently all of the > phones. We use ip550 in our office with Asterisk and have never had such a > problem (we run the same firmware as well, although their hardware is > newer). It can be fixed if the person using the phone puts the other > person > on hold and then takes them off hold. They have just been doing this by > double pressing hold so the other party doesn't even realize it. > Everything > is connected to an on-net Asterisk box. We have sniffed SIP traffic and > haven't found anything out of the ordinary, in fact, the RTP data doesn't > appear to contain the ringing even though it is audible on the phone. > > Any thoughts? Anyone ever experience any similar issues? > > Thanks much in advance, > Joe > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New > to > Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ghost ringing
I had this reported, but it has nothing to do with Asterisk (as far as I could tell). The Polycom firmware (3.3.x) was the problem. I don`t remember if it was 3.3.1 or 3.3.0, but if you`re running one of those try the other. It helped me, I haven`t had the complaint since. Mike -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of jfratant...@iswan.net Sent: Friday, January 14, 2011 12:58 PM To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Ghost ringing We are having the strangest issue that I have seen for some time. A customer of ours with Polycom phones (4x ip335, 2x ip550) will occasionally (maybe 1 in 50 calls) hear ringing on the line along with the other party. It has happened on both incoming and outgoing calls across apparently all of the phones. We use ip550 in our office with Asterisk and have never had such a problem (we run the same firmware as well, although their hardware is newer). It can be fixed if the person using the phone puts the other person on hold and then takes them off hold. They have just been doing this by double pressing hold so the other party doesn't even realize it. Everything is connected to an on-net Asterisk box. We have sniffed SIP traffic and haven't found anything out of the ordinary, in fact, the RTP data doesn't appear to contain the ringing even though it is audible on the phone. Any thoughts? Anyone ever experience any similar issues? Thanks much in advance, Joe -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ghost ringing
We are having the strangest issue that I have seen for some time. A customer of ours with Polycom phones (4x ip335, 2x ip550) will occasionally (maybe 1 in 50 calls) hear ringing on the line along with the other party. It has happened on both incoming and outgoing calls across apparently all of the phones. We use ip550 in our office with Asterisk and have never had such a problem (we run the same firmware as well, although their hardware is newer). It can be fixed if the person using the phone puts the other person on hold and then takes them off hold. They have just been doing this by double pressing hold so the other party doesn't even realize it. Everything is connected to an on-net Asterisk box. We have sniffed SIP traffic and haven't found anything out of the ordinary, in fact, the RTP data doesn't appear to contain the ringing even though it is audible on the phone. Any thoughts? Anyone ever experience any similar issues? Thanks much in advance, Joe -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
