Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-17 Thread Thomas Kenyon
Andreas van dem Helge wrote:
> I've had the opposite problem. Press mute while the call is still
> ringing and it will say "MUTE" on the display but the microphone is
> not muted. It was very embarrassing to discover this bug.
> 
Have you reported this to grandstream? (It's a new one to me, but then 
I've not tried it.)

Thanks for the heads up.

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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-14 Thread Andreas van dem Helge
I've had the opposite problem. Press mute while the call is still
ringing and it will say "MUTE" on the display but the microphone is
not muted. It was very embarrassing to discover this bug.

On Wed, Feb 13, 2008 at 2:03 AM, Thomas Kenyon
<[EMAIL PROTECTED]> wrote:
> Lutgring, Sam wrote:
>  I take it you've also not had the problem where the handset microphone
>  stops working. (This is apparently already fixed and will be available
>  in the next beta firmware release (1.1.6.x), when they've fixed some
>  more problems that have been very difficult to track down.)
>
>  I'd like to go back to 1.1.5.15 if nothing more than for the improved
>  audio quality and the on-hook dialling.
>

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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-12 Thread Thomas Kenyon
Lutgring, Sam wrote:
> I am using about 70 Grandstream GXP2000 phones on 1.1.5.15 code with *
> 1.4.16.2 and have not experienced any of these issues.  The one thing
> that I would suggest is make sure that you are using RFC2833 for you
> DTMF Mode.  I was originally using INFO and ran into some strange issues
> with dropped calls.
> 
I take it you've also not had the problem where the handset microphone 
stops working. (This is apparently already fixed and will be available 
in the next beta firmware release (1.1.6.x), when they've fixed some 
more problems that have been very difficult to track down.)

I'd like to go back to 1.1.5.15 if nothing more than for the improved 
audio quality and the on-hook dialling.

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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-12 Thread C F
Can you test this whole thing with a phone?

On Feb 11, 2008 4:52 PM, Peder @ NetworkOblivion
<[EMAIL PROTECTED]> wrote:
> I have 20-30 GXP2000's connected to * over a T1 line.  Neither end is
> NAT'd and there is plenty of bandwidth available over the line.  The
> GXP's are 1.1.5.15, which is the latest.  I have a problem where the
> phones keep dropping off of * and I get a "failed to register" message
> in the log of *.  Sometimes they eventually connect and sometimes, I
> have to reboot them to get them to reconnect (I never change the config
> though).  Has anybody seen this?  I've tried lowering the Register
> Expiration and that seems to make it worse.  If I lower it to 1 minute
> or 5 minutes, I lose them every 10-15 minutes.  If I put it at 10
> minutes, it loses connectivity once or twice a day.  I tried Grandstream
> support and their answer was completely useless.  Has anybody seen this?
>   Or does anybody have any ideas?  Again, no NAT involved, so don't say
> STUN or NAT issue.
>
> Peder
>
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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-12 Thread Andrew Joakimsen
I want to make sure that 192.168.1.10 is the IP of the asterisk machine.

Anyways without looking at the phone's config I'd recommend you switch
to a newer Asterisk 1.2.x release at the very minimum (I suppose it
would be a "best practice" to recommend 1.4, however) all you will
need is a very few minor tweaks to your configfiles. All the SIP peers
can remain unmolested. I have not had issues with that and recent
GXP-2000 firmwares. But maybe if you post the configuration file of
the phone there might be some settings to affect this. I find it odd
the phones do not attempt re-registrations after it fails.

On Feb 11, 2008 8:07 PM, Peder @ NetworkOblivion
<[EMAIL PROTECTED]> wrote:
> I did post most of that.  Point to point T1, no firewalls and no nat,
> cisco routers, bandwidth is monitored at 30 second intervals and never
> exceeds 50%, almost always 25% or less.  The key is that I get messages
> from * like "failed to register" and it is from the IP of the phone, so
> it is like the phone is sending some messed up message.  Asterisk is
> old, 1.0.3, but it has been stable for 2-3 years with zero issues.
> While it could be a asterisk version issue, I have 100-150 phones on it,
> mostly Cisco 7940/7960 and none of them have these issues.  The only
> phones with issues appear to be Grandstream and they are all running
> 1.1.5.15.  Here is a sample sip config:
>
> [7834-1]
> context=HASKI-LD
> type=friend
> callerid="HASKI" <7834>
> username=7834-1
> secret=47834-1
> host=dynamic
> [EMAIL PROTECTED]
> canreinvite=no
> qualify=yes
>
> Here is one of the log messages:
>
> Feb 11 18:18:05 NOTICE[20905]: Registration from
> '' failed for '192.168.2.165'
>
> That message is from a phone that is set to register every 5 minutes.
> It's been 50 minutes and it still hasn't re-registered.  If I reboot the
> phone, it will register right away...
>
> Any ideas?
>
>
> Peder
>
>
>
> Andrew Joakimsen wrote:
> > Yes but network issues are still possible. What sort of network
> > connections are you using?  What sort of routers/firewalls/other
> > network gear? Are you certain of the reliability of the T1? Also you
> > did not post what Asterisk version is in use. Please also post the
> > relevant sip.conf and configuration file of the phone.
> >
> >
> > On Feb 11, 2008 4:52 PM, Peder @ NetworkOblivion
> > <[EMAIL PROTECTED]> wrote:
> >> I have 20-30 GXP2000's connected to * over a T1 line.  Neither end is
> >> NAT'd and there is plenty of bandwidth available over the line.  The
> >> GXP's are 1.1.5.15, which is the latest.  I have a problem where the
> >> phones keep dropping off of * and I get a "failed to register" message
> >> in the log of *.  Sometimes they eventually connect and sometimes, I
> >> have to reboot them to get them to reconnect (I never change the config
> >> though).  Has anybody seen this?  I've tried lowering the Register
> >> Expiration and that seems to make it worse.  If I lower it to 1 minute
> >> or 5 minutes, I lose them every 10-15 minutes.  If I put it at 10
> >> minutes, it loses connectivity once or twice a day.  I tried Grandstream
> >> support and their answer was completely useless.  Has anybody seen this?
> >>   Or does anybody have any ideas?  Again, no NAT involved, so don't say
> >> STUN or NAT issue.
> >>
> >> Peder
> >>
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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-12 Thread Lutgring, Sam
I am using about 70 Grandstream GXP2000 phones on 1.1.5.15 code with *
1.4.16.2 and have not experienced any of these issues.  The one thing
that I would suggest is make sure that you are using RFC2833 for you
DTMF Mode.  I was originally using INFO and ran into some strange issues
with dropped calls.

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Thomas
Kenyon
Sent: Tuesday, February 12, 2008 4:38 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

Peder @ NetworkOblivion wrote:
> I hate to reply to my own message, but I have some more info from 
> debugging.  A Grandstream tries to register and uses a nonce and it is

> accepted by *.  The next time it tries to register, it uses the same 
> none and * says "SIP/2.0 401 Unauthorized".  The Grandtream says "ok, 
> here try this new nonce" and then it works again.  Again, the next
time 
> it registers, it tries the old one and gets slapped again and gives a 
> new one.  After some indeterminate amount of time, the Grandstream 
> actually tries to use the same nonce 3 times in a row.  Once it works,

> the next time it gets a "SIP/2.0 401 Unauthorized" and then the third 
> time, it gets a "SIP/2.0 403 Forbidden".  This evidently causes the 
> Grandstream to completely give up registration as once * sends this,
the 
> Grandstream nevers tries to register again.  I've waited for 1-2 hours

> and it never tries again.  The "Forbidden" response appears to kill 
> registration until the Grandstream is rebooted.  Has anybody else seen

> this?  Or maybe know how to get around it?
> 
I must say that I never saw this behaviour, but when I was using 
1.1.5.15 the phones were cutting off regularly and dropping calls. In 
the end I rolled back to 1.1.4.25.

Have you spoken to techinical support?

One of their Tech Support people quite regularly reads the trixbox 
grandstream forum, so if you can't get through on the telephone then 
this might be a good place to look.

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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-12 Thread Thomas Kenyon
Peder @ NetworkOblivion wrote:
> I hate to reply to my own message, but I have some more info from 
> debugging.  A Grandstream tries to register and uses a nonce and it is 
> accepted by *.  The next time it tries to register, it uses the same 
> none and * says "SIP/2.0 401 Unauthorized".  The Grandtream says "ok, 
> here try this new nonce" and then it works again.  Again, the next time 
> it registers, it tries the old one and gets slapped again and gives a 
> new one.  After some indeterminate amount of time, the Grandstream 
> actually tries to use the same nonce 3 times in a row.  Once it works, 
> the next time it gets a "SIP/2.0 401 Unauthorized" and then the third 
> time, it gets a "SIP/2.0 403 Forbidden".  This evidently causes the 
> Grandstream to completely give up registration as once * sends this, the 
> Grandstream nevers tries to register again.  I've waited for 1-2 hours 
> and it never tries again.  The "Forbidden" response appears to kill 
> registration until the Grandstream is rebooted.  Has anybody else seen 
> this?  Or maybe know how to get around it?
> 
I must say that I never saw this behaviour, but when I was using 
1.1.5.15 the phones were cutting off regularly and dropping calls. In 
the end I rolled back to 1.1.4.25.

Have you spoken to techinical support?

One of their Tech Support people quite regularly reads the trixbox 
grandstream forum, so if you can't get through on the telephone then 
this might be a good place to look.

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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-12 Thread Rob Hillis
One thing to keep in mind is that the Grandstream's firmware is
notoriously buggy and unreliable.  I've got one GXP2000 here that is on
the 1.1.5.15 firmware, and I wouldn't even consider upgrading other
phones to them.  Unfortunately, the quality of the Grandstream firmware
is appalling and doesn't seem to be getting any better - if anything,
the stability is getting /worse/.

My advise for what it's worth is to use the Grandstream phones to their
best purpose - as a doorstop (albeit for a fairly light door)


Peder @ NetworkOblivion wrote:
> I hate to reply to my own message, but I have some more info from 
> debugging.  A Grandstream tries to register and uses a nonce and it is 
> accepted by *.  The next time it tries to register, it uses the same 
> none and * says "SIP/2.0 401 Unauthorized".  The Grandtream says "ok, 
> here try this new nonce" and then it works again.  Again, the next time 
> it registers, it tries the old one and gets slapped again and gives a 
> new one.  After some indeterminate amount of time, the Grandstream 
> actually tries to use the same nonce 3 times in a row.  Once it works, 
> the next time it gets a "SIP/2.0 401 Unauthorized" and then the third 
> time, it gets a "SIP/2.0 403 Forbidden".  This evidently causes the 
> Grandstream to completely give up registration as once * sends this, the 
> Grandstream nevers tries to register again.  I've waited for 1-2 hours 
> and it never tries again.  The "Forbidden" response appears to kill 
> registration until the Grandstream is rebooted.  Has anybody else seen 
> this?  Or maybe know how to get around it?
>
>
>
> Peder @ NetworkOblivion wrote:
>   
>> I did post most of that.  Point to point T1, no firewalls and no nat, 
>> cisco routers, bandwidth is monitored at 30 second intervals and never 
>> exceeds 50%, almost always 25% or less.  The key is that I get messages 
>> from * like "failed to register" and it is from the IP of the phone, so 
>> it is like the phone is sending some messed up message.  Asterisk is 
>> old, 1.0.3, but it has been stable for 2-3 years with zero issues. 
>> While it could be a asterisk version issue, I have 100-150 phones on it, 
>> mostly Cisco 7940/7960 and none of them have these issues.  The only 
>> phones with issues appear to be Grandstream and they are all running 
>> 1.1.5.15.  Here is a sample sip config:
>>
>> [7834-1]
>> context=HASKI-LD
>> type=friend
>> callerid="HASKI" <7834>
>> username=7834-1
>> secret=47834-1
>> host=dynamic
>> [EMAIL PROTECTED]
>> canreinvite=no
>> qualify=yes
>>
>> Here is one of the log messages:
>>
>> Feb 11 18:18:05 NOTICE[20905]: Registration from 
>> '' failed for '192.168.2.165'
>>
>> That message is from a phone that is set to register every 5 minutes. 
>> It's been 50 minutes and it still hasn't re-registered.  If I reboot the 
>> phone, it will register right away...
>>
>> Any ideas?
>>
>>
>> Peder
>>
>>
>> Andrew Joakimsen wrote:
>> 
>>> Yes but network issues are still possible. What sort of network
>>> connections are you using?  What sort of routers/firewalls/other
>>> network gear? Are you certain of the reliability of the T1? Also you
>>> did not post what Asterisk version is in use. Please also post the
>>> relevant sip.conf and configuration file of the phone.
>>>
>>>
>>> On Feb 11, 2008 4:52 PM, Peder @ NetworkOblivion
>>> <[EMAIL PROTECTED]> wrote:
>>>   
 I have 20-30 GXP2000's connected to * over a T1 line.  Neither end is
 NAT'd and there is plenty of bandwidth available over the line.  The
 GXP's are 1.1.5.15, which is the latest.  I have a problem where the
 phones keep dropping off of * and I get a "failed to register" message
 in the log of *.  Sometimes they eventually connect and sometimes, I
 have to reboot them to get them to reconnect (I never change the config
 though).  Has anybody seen this?  I've tried lowering the Register
 Expiration and that seems to make it worse.  If I lower it to 1 minute
 or 5 minutes, I lose them every 10-15 minutes.  If I put it at 10
 minutes, it loses connectivity once or twice a day.  I tried Grandstream
 support and their answer was completely useless.  Has anybody seen this?
   Or does anybody have any ideas?  Again, no NAT involved, so don't say
 STUN or NAT issue.

 Peder

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>>>   
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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-11 Thread Peder @ NetworkOblivion
I hate to reply to my own message, but I have some more info from 
debugging.  A Grandstream tries to register and uses a nonce and it is 
accepted by *.  The next time it tries to register, it uses the same 
none and * says "SIP/2.0 401 Unauthorized".  The Grandtream says "ok, 
here try this new nonce" and then it works again.  Again, the next time 
it registers, it tries the old one and gets slapped again and gives a 
new one.  After some indeterminate amount of time, the Grandstream 
actually tries to use the same nonce 3 times in a row.  Once it works, 
the next time it gets a "SIP/2.0 401 Unauthorized" and then the third 
time, it gets a "SIP/2.0 403 Forbidden".  This evidently causes the 
Grandstream to completely give up registration as once * sends this, the 
Grandstream nevers tries to register again.  I've waited for 1-2 hours 
and it never tries again.  The "Forbidden" response appears to kill 
registration until the Grandstream is rebooted.  Has anybody else seen 
this?  Or maybe know how to get around it?



Peder @ NetworkOblivion wrote:
> I did post most of that.  Point to point T1, no firewalls and no nat, 
> cisco routers, bandwidth is monitored at 30 second intervals and never 
> exceeds 50%, almost always 25% or less.  The key is that I get messages 
> from * like "failed to register" and it is from the IP of the phone, so 
> it is like the phone is sending some messed up message.  Asterisk is 
> old, 1.0.3, but it has been stable for 2-3 years with zero issues. 
> While it could be a asterisk version issue, I have 100-150 phones on it, 
> mostly Cisco 7940/7960 and none of them have these issues.  The only 
> phones with issues appear to be Grandstream and they are all running 
> 1.1.5.15.  Here is a sample sip config:
> 
> [7834-1]
> context=HASKI-LD
> type=friend
> callerid="HASKI" <7834>
> username=7834-1
> secret=47834-1
> host=dynamic
> [EMAIL PROTECTED]
> canreinvite=no
> qualify=yes
> 
> Here is one of the log messages:
> 
> Feb 11 18:18:05 NOTICE[20905]: Registration from 
> '' failed for '192.168.2.165'
> 
> That message is from a phone that is set to register every 5 minutes. 
> It's been 50 minutes and it still hasn't re-registered.  If I reboot the 
> phone, it will register right away...
> 
> Any ideas?
> 
> 
> Peder
> 
> 
> Andrew Joakimsen wrote:
>> Yes but network issues are still possible. What sort of network
>> connections are you using?  What sort of routers/firewalls/other
>> network gear? Are you certain of the reliability of the T1? Also you
>> did not post what Asterisk version is in use. Please also post the
>> relevant sip.conf and configuration file of the phone.
>>
>>
>> On Feb 11, 2008 4:52 PM, Peder @ NetworkOblivion
>> <[EMAIL PROTECTED]> wrote:
>>> I have 20-30 GXP2000's connected to * over a T1 line.  Neither end is
>>> NAT'd and there is plenty of bandwidth available over the line.  The
>>> GXP's are 1.1.5.15, which is the latest.  I have a problem where the
>>> phones keep dropping off of * and I get a "failed to register" message
>>> in the log of *.  Sometimes they eventually connect and sometimes, I
>>> have to reboot them to get them to reconnect (I never change the config
>>> though).  Has anybody seen this?  I've tried lowering the Register
>>> Expiration and that seems to make it worse.  If I lower it to 1 minute
>>> or 5 minutes, I lose them every 10-15 minutes.  If I put it at 10
>>> minutes, it loses connectivity once or twice a day.  I tried Grandstream
>>> support and their answer was completely useless.  Has anybody seen this?
>>>   Or does anybody have any ideas?  Again, no NAT involved, so don't say
>>> STUN or NAT issue.
>>>
>>> Peder
>>>
>>> ___
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>>>
>>> asterisk-users mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
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>>http://lists.digium.com/mailman/listinfo/asterisk-users
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> 
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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-11 Thread Peder @ NetworkOblivion
I did post most of that.  Point to point T1, no firewalls and no nat, 
cisco routers, bandwidth is monitored at 30 second intervals and never 
exceeds 50%, almost always 25% or less.  The key is that I get messages 
from * like "failed to register" and it is from the IP of the phone, so 
it is like the phone is sending some messed up message.  Asterisk is 
old, 1.0.3, but it has been stable for 2-3 years with zero issues. 
While it could be a asterisk version issue, I have 100-150 phones on it, 
mostly Cisco 7940/7960 and none of them have these issues.  The only 
phones with issues appear to be Grandstream and they are all running 
1.1.5.15.  Here is a sample sip config:

[7834-1]
context=HASKI-LD
type=friend
callerid="HASKI" <7834>
username=7834-1
secret=47834-1
host=dynamic
[EMAIL PROTECTED]
canreinvite=no
qualify=yes

Here is one of the log messages:

Feb 11 18:18:05 NOTICE[20905]: Registration from 
'' failed for '192.168.2.165'

That message is from a phone that is set to register every 5 minutes. 
It's been 50 minutes and it still hasn't re-registered.  If I reboot the 
phone, it will register right away...

Any ideas?


Peder


Andrew Joakimsen wrote:
> Yes but network issues are still possible. What sort of network
> connections are you using?  What sort of routers/firewalls/other
> network gear? Are you certain of the reliability of the T1? Also you
> did not post what Asterisk version is in use. Please also post the
> relevant sip.conf and configuration file of the phone.
> 
> 
> On Feb 11, 2008 4:52 PM, Peder @ NetworkOblivion
> <[EMAIL PROTECTED]> wrote:
>> I have 20-30 GXP2000's connected to * over a T1 line.  Neither end is
>> NAT'd and there is plenty of bandwidth available over the line.  The
>> GXP's are 1.1.5.15, which is the latest.  I have a problem where the
>> phones keep dropping off of * and I get a "failed to register" message
>> in the log of *.  Sometimes they eventually connect and sometimes, I
>> have to reboot them to get them to reconnect (I never change the config
>> though).  Has anybody seen this?  I've tried lowering the Register
>> Expiration and that seems to make it worse.  If I lower it to 1 minute
>> or 5 minutes, I lose them every 10-15 minutes.  If I put it at 10
>> minutes, it loses connectivity once or twice a day.  I tried Grandstream
>> support and their answer was completely useless.  Has anybody seen this?
>>   Or does anybody have any ideas?  Again, no NAT involved, so don't say
>> STUN or NAT issue.
>>
>> Peder
>>
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>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>
> 
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Re: [asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-11 Thread Andrew Joakimsen
Yes but network issues are still possible. What sort of network
connections are you using?  What sort of routers/firewalls/other
network gear? Are you certain of the reliability of the T1? Also you
did not post what Asterisk version is in use. Please also post the
relevant sip.conf and configuration file of the phone.


On Feb 11, 2008 4:52 PM, Peder @ NetworkOblivion
<[EMAIL PROTECTED]> wrote:
> I have 20-30 GXP2000's connected to * over a T1 line.  Neither end is
> NAT'd and there is plenty of bandwidth available over the line.  The
> GXP's are 1.1.5.15, which is the latest.  I have a problem where the
> phones keep dropping off of * and I get a "failed to register" message
> in the log of *.  Sometimes they eventually connect and sometimes, I
> have to reboot them to get them to reconnect (I never change the config
> though).  Has anybody seen this?  I've tried lowering the Register
> Expiration and that seems to make it worse.  If I lower it to 1 minute
> or 5 minutes, I lose them every 10-15 minutes.  If I put it at 10
> minutes, it loses connectivity once or twice a day.  I tried Grandstream
> support and their answer was completely useless.  Has anybody seen this?
>   Or does anybody have any ideas?  Again, no NAT involved, so don't say
> STUN or NAT issue.
>
> Peder
>
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[asterisk-users] Grandstream GXP2000 Loses Connectivity

2008-02-11 Thread Peder @ NetworkOblivion
I have 20-30 GXP2000's connected to * over a T1 line.  Neither end is 
NAT'd and there is plenty of bandwidth available over the line.  The 
GXP's are 1.1.5.15, which is the latest.  I have a problem where the 
phones keep dropping off of * and I get a "failed to register" message 
in the log of *.  Sometimes they eventually connect and sometimes, I 
have to reboot them to get them to reconnect (I never change the config 
though).  Has anybody seen this?  I've tried lowering the Register 
Expiration and that seems to make it worse.  If I lower it to 1 minute 
or 5 minutes, I lose them every 10-15 minutes.  If I put it at 10 
minutes, it loses connectivity once or twice a day.  I tried Grandstream 
support and their answer was completely useless.  Has anybody seen this? 
  Or does anybody have any ideas?  Again, no NAT involved, so don't say 
STUN or NAT issue.

Peder

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