[asterisk-users] How do I create an IVR/Dial Group that works properly?
Hi all,
I am trying to understand how I can get a simple IVR scenario to work
properly (having already removed most of my hair...).
The basic requirement is as follows:
* Caller arrives at our main number
* Caller is greeted and then told they can enter an extension number, if
known, or wait and their call will be connected to an available rep.
* The IVR then dials a group of extensions (if the caller didn't enter
one obviously).
* Someone picks up the call and the connection is established and logged.
Now, I have all of this working apart from the last piece.
My IVR rings various extensions and I can pick up the call just fine.
But my problem is that the data asterisk records regarding the call is
wrong.
It correctly identifies the CallerID, but it always records the
destination as s. Not the extension of, for example my SIP phone (101).
If the incoming caller dials 101 whilst in the IVR, the log is correct.
I can see *why* I am having this problem (There is no extension when you
arrive in the IVR other than s), but I cannot see *how* to fix it.
Please can I ask how do others handle this so it works properly (I've
included the basics of my DP below)?
I'm running Asterisk 1.4.21.2~dfsg-1ubuntu3 on Ubuntu Server 8.10.
Thanks
Alan
Here is the IVR which callers are dropped into:
[tolc_menu] ; Welcome and information to callers
exten = s,1,Answer()
exten = s,n,Wait(2)
exten = s,n,Background(welcome-to-tolc) ; Say Hello
exten = s,n,Wait(1)
exten = s,n(tryagain),Background(enter-ext-of-personor) ; Enter
extension number if known, or
exten = s,n,Background(pls-stay-on-line) ; Trying to connect...
exten = s,n,WaitExten(5)
exten = s,n,Macro(belllord,${ALANL}${ALANB},303)
exten = _10[1-5],1,Macro(call_extension,SIP/${EXTEN})
exten = _20[1-5],1,Macro(call_extension,IAX2/alanb/${EXTEN})
The Vars ALANL and ALANB are:
ALANL=SIP/101
ALANB=IAX2/alanb/202
Here is the Macro belllord:
[macro-belllord]
exten = s,1,Dial(${ARG1},20,t)
exten = s,n,Goto(s-${DIALSTATUS},1)
exten = s-NOANSWER,1,Voicemail(${ar...@business,u) ; business is the
voicemail context, ${ARG2} is the mailbox number to dial
exten = s-NOANSWER,n,Hangup()
exten = s-BUSY,1,Voicemail(${ar...@business,b)
exten = s-BUSY,n,Hangup()
exten = _s-.,1,Goto(s-NOANSWER,1)
Here is the call-extension Macro:
[macro-call_extension]
exten = s,1,Dial(${ARG1},20,t) ; Ring channel for up to 20s
exten = s,n,Goto(s-${DIALSTATUS},1) ; Go to either no answer or busy.
exten = s-NOANSWER,1,Voicemail(${macro_ext...@garden_house,u)
exten = s-BUSY,1,Voicemail(${macro_ext...@garden_house,b)
exten = _s-.,1,Goto(s-NOANSWER,1)
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Re: [asterisk-users] How do I create an IVR/Dial Group that works properly?
On Fri, Jul 17, 2009 at 4:22 AM, Alan Lord (News)alansli...@gmail.com wrote:
* Caller arrives at our main number
* Caller is greeted and then told they can enter an extension number, if
known, or wait and their call will be connected to an available rep.
* The IVR then dials a group of extensions (if the caller didn't enter
one obviously).
* Someone picks up the call and the connection is established and logged.
Now, I have all of this working apart from the last piece.
My IVR rings various extensions and I can pick up the call just fine.
But my problem is that the data asterisk records regarding the call is
wrong.
It correctly identifies the CallerID, but it always records the
destination as s. Not the extension of, for example my SIP phone (101).
Somewhere earlier, you do the very first answer. At that point, you should add a
NoOp(${EXTEN})
Set(WHATIREALLYWANTEDINSTEAD=${EXTEN}
and then keep popping out the
${WHATIREALLYWANTEDINSTEAD}
value wherever you wanted the original extension before you started
jumping all over the place in your dialplan.
As you maybe guessed by now, EXTEN is the immediate, right now
extension, and if you make jumps, it will update as you jump around.
And then if you want the WHATIREALLYWANTEDINSTEAD value into your CDR,
see the earlier post this week regarding setting arbitrary values into
your CDR.
[tolc_menu] ; Welcome and information to callers
exten = s,1,Answer()
exten = s,n,Wait(2)
exten = s,n,Background(welcome-to-tolc) ; Say Hello
exten = s,n,Wait(1)
exten = s,n(tryagain),Background(enter-ext-of-personor) ; Enter
extension number if known, or
exten = s,n,Background(pls-stay-on-line) ; Trying to connect...
exten = s,n,WaitExten(5)
exten = s,n,Macro(belllord,${ALANL}${ALANB},303)
exten = _10[1-5],1,Macro(call_extension,SIP/${EXTEN})
exten = _20[1-5],1,Macro(call_extension,IAX2/alanb/${EXTEN})
The Vars ALANL and ALANB are:
ALANL=SIP/101
ALANB=IAX2/alanb/202
Here is the Macro belllord:
[macro-belllord]
exten = s,1,Dial(${ARG1},20,t)
exten = s,n,Goto(s-${DIALSTATUS},1)
exten = s-NOANSWER,1,Voicemail(${ar...@business,u) ; business is the
voicemail context, ${ARG2} is the mailbox number to dial
exten = s-NOANSWER,n,Hangup()
exten = s-BUSY,1,Voicemail(${ar...@business,b)
exten = s-BUSY,n,Hangup()
exten = _s-.,1,Goto(s-NOANSWER,1)
Here is the call-extension Macro:
[macro-call_extension]
exten = s,1,Dial(${ARG1},20,t) ; Ring channel for up to 20s
exten = s,n,Goto(s-${DIALSTATUS},1) ; Go to either no answer or busy.
exten = s-NOANSWER,1,Voicemail(${macro_ext...@garden_house,u)
exten = s-BUSY,1,Voicemail(${macro_ext...@garden_house,b)
exten = _s-.,1,Goto(s-NOANSWER,1)
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Re: [asterisk-users] How do I create an IVR/Dial Group that works properly?
On 17/07/09 16:30, David Backeberg wrote:
On Fri, Jul 17, 2009 at 4:22 AM, Alan Lord (News)alansli...@gmail.com
wrote:
* Caller arrives at our main number
* Caller is greeted and then told they can enter an extension number, if
known, or wait and their call will be connected to an available rep.
* The IVR then dials a group of extensions (if the caller didn't enter
one obviously).
* Someone picks up the call and the connection is established and logged.
Now, I have all of this working apart from the last piece.
My IVR rings various extensions and I can pick up the call just fine.
But my problem is that the data asterisk records regarding the call is
wrong.
It correctly identifies the CallerID, but it always records the
destination as s. Not the extension of, for example my SIP phone (101).
Somewhere earlier, you do the very first answer. At that point, you should
add a
NoOp(${EXTEN})
Set(WHATIREALLYWANTEDINSTEAD=${EXTEN}
and then keep popping out the
${WHATIREALLYWANTEDINSTEAD}
value wherever you wanted the original extension before you started
jumping all over the place in your dialplan.
I don't really understand what you are saying here. Sorry :-(
When the call first hits * (over an IAX trunk), it gets put into the IVR
[tolc_menu} at s,1 and the extension in the IAX context is the incoming
number. So there isn't an EXTEN at this stage. And I do not know
WHATIREALLYWANTEDINSTEAD because:
a) the caller has not yet dialled an extension, or
b) I do not know which of us will answer the call.
As you maybe guessed by now, EXTEN is the immediate, right now
extension, and if you make jumps, it will update as you jump around.
Well, yes I understand that. So WTF does the extension not *jump* to 101
or 202 (or whatever the destination is) when a real person finally
answers the call?
And then if you want the WHATIREALLYWANTEDINSTEAD value into your CDR,
see the earlier post this week regarding setting arbitrary values into
your CDR.
It can't be this hard surely?
We can't be the only firm in the world that doesn't do DDI and just has
one incoming number?
As I said, if while the caller is in the IVR they dial 101 it works
properly. But some will not know our extension numbers so the IVR rings
several handsets and the first one to pick up gets the call. Why isn't
that information set as the destination EXTEN?
I am beginning to think this is probably a bug. It has nothing to do
with Macros. I have tried without.
Alan
[tolc_menu] ; Welcome and information to callers
exten = s,1,Answer()
exten = s,n,Wait(2)
exten = s,n,Background(welcome-to-tolc) ; Say Hello
exten = s,n,Wait(1)
exten = s,n(tryagain),Background(enter-ext-of-personor) ; Enter
extension number if known, or
exten = s,n,Background(pls-stay-on-line) ; Trying to connect...
exten = s,n,WaitExten(5)
exten = s,n,Macro(belllord,${ALANL}${ALANB},303)
exten = _10[1-5],1,Macro(call_extension,SIP/${EXTEN})
exten = _20[1-5],1,Macro(call_extension,IAX2/alanb/${EXTEN})
The Vars ALANL and ALANB are:
ALANL=SIP/101
ALANB=IAX2/alanb/202
Here is the Macro belllord:
[macro-belllord]
exten = s,1,Dial(${ARG1},20,t)
exten = s,n,Goto(s-${DIALSTATUS},1)
exten = s-NOANSWER,1,Voicemail(${ar...@business,u) ; business is the
voicemail context, ${ARG2} is the mailbox number to dial
exten = s-NOANSWER,n,Hangup()
exten = s-BUSY,1,Voicemail(${ar...@business,b)
exten = s-BUSY,n,Hangup()
exten = _s-.,1,Goto(s-NOANSWER,1)
Here is the call-extension Macro:
[macro-call_extension]
exten = s,1,Dial(${ARG1},20,t) ; Ring channel for up to 20s
exten = s,n,Goto(s-${DIALSTATUS},1) ; Go to either no answer or busy.
exten = s-NOANSWER,1,Voicemail(${macro_ext...@garden_house,u)
exten = s-BUSY,1,Voicemail(${macro_ext...@garden_house,b)
exten = _s-.,1,Goto(s-NOANSWER,1)
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