Re: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue WORKING NOW
That's almost certainly your problem. When you run sidecars with the Polycom 601, you can't rely on PoE - there isn't enough power supplied. Connect your powerpack to the phone and the problem should go away. Semi random reboots are not uncommon on the 601 with sidecars if you're running it on PoE. Well, I wish it were that easy. Really, I do!!! I put a 601 power supply on Friday afternoon. Have have had 2 reboots already this morning during pages. The 601 simply can't handle the traffic of 23 simultaneous Buddy Watch updates. If a call comes in during a page. It will crash every time. We're getting a 650 in to see if that will fix the problem (as it did for others) Thanks Bill ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue WORKING NOW
The 601 is powered by PoE with 2 sidecars, so Polycom wants us to put an actual Power Supply on the phone - thinking the voltage is dropping and causing the reboot. I don't buy that, but we are putting one on next Monday. We'll see. That's almost certainly your problem. When you run sidecars with the Polycom 601, you can't rely on PoE - there isn't enough power supplied. Connect your powerpack to the phone and the problem /should/ go away. Semi random reboots are not uncommon on the 601 with sidecars if you're running it on PoE. That makes sense but in my case the 601 w/3 sidecars did not reboot at all and it is run from POE. The 650 just seems to perform much better. JR --- JR Richardson Engineering for the Masses ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue WORKING NOW
JR Richardson Engineering for the Masses -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of asterisk-users- [EMAIL PROTECTED] Sent: Saturday, March 01, 2008 12:00 PM To: asterisk-users@lists.digium.com Subject: asterisk-users Digest, Vol 44, Issue 1 Send asterisk-users mailing list submissions to asterisk-users@lists.digium.com To subscribe or unsubscribe via the World Wide Web, visit http://lists.digium.com/mailman/listinfo/asterisk-users or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] Oh yes! This has been killing us for about a year. We've had several conference calls with my phone vendor and Polycom and it's still not fixed (or even determined why it is happening). Polycom keeps saying, upgrade to the next version of the firmware. We upgrade, still a problem. (again, for over a year!) In my case, the Polycom 601 actually reboots when we page! When it comes back up, I have a phantom meetme on the Asterisk system and none of the sidecar lights are correct. Sometimes, they simply stop updating completely. Just FYI, go to the CLI and type meetme. You'll get the conference ID and the number of users. Then, type meetme kick confID 01 Using, of course, the conference ID. The 01 is the user that initiated the meetme. So, when you kick 01, the rest go away politely! This keeps us from having to restart Asterisk. We are on Bootrom 3.2.3.0002 and SIP 2.2.0.0047 as of yesterday and we STILL have the problem. Our setup is one Polycom 601 and 25 Polycom 501s that are being paged. The 601 is powered by PoE with 2 sidecars, so Polycom wants us to put an actual Power Supply on the phone - thinking the voltage is dropping and causing the reboot. I don't buy that, but we are putting one on next Monday. We'll see. Our next plan is to get a 650 and see if it can handle the traffic. Bill -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of JR Richardson Sent: Friday, February 29, 2008 9:17 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue Hi All, I have a pretty standard Asterisk PBX setup with 60 SIP Peers, mostly Polycom 501's and a receptionist phone, Polycom IP 601 with 3 attached sidecars and Buddy Watch enabled monitoring all other SIP phones. The problem occurs when a group (all SIP peers) Page is called. Not always but sometimes when the Page is executed, the IP 601 will become unreachable from Asterisk. So when the receptionist hangs up the page, the BYE doesn't get back to Asterisk to release all the Page channels so they stay open. I have to restart Asterisk to release all the open SIP Channels. What I think is happening is when all the SIP peers are paged, Asterisk sends 60 hint notifications to the IP 601 and the phone is overloaded and can't respond to SIP POKE or process the BYE message back to Asterisk properly. I'm wondering if I upgrade to a new IP 650 with a faster processor, will this eliminate the issue? Has anyone experienced this or have ideas for resolution or further troubleshooting? Thanks. JR -- JR Richardson Engineering for the Masses We sent a Polycom 650 on sight and replaced the 601. Paging works fine now and that extension has not dropped off the network at all, this customer group pages a lot, probably 20+ times a day. The previous condition with the Polycom 601 is not present with the 650. We made no changes to Asterisk or phone configuration. Both phones were running 2.1.1. Hope this helps. JR --- JR Richardson Engineering for the Masses ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue WORKING NOW
The 601 is powered by PoE with 2 sidecars, so Polycom wants us to put an actual Power Supply on the phone - thinking the voltage is dropping and causing the reboot. I don't buy that, but we are putting one on next Monday. We'll see. That's almost certainly your problem. When you run sidecars with the Polycom 601, you can't rely on PoE - there isn't enough power supplied. Connect your powerpack to the phone and the problem /should/ go away. Semi random reboots are not uncommon on the 601 with sidecars if you're running it on PoE. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue
Hi All, I have a pretty standard Asterisk PBX setup with 60 SIP Peers, mostly Polycom 501's and a receptionist phone, Polycom IP 601 with 3 attached sidecars and Buddy Watch enabled monitoring all other SIP phones. The problem occurs when a group (all SIP peers) Page is called. Not always but sometimes when the Page is executed, the IP 601 will become unreachable from Asterisk. So when the receptionist hangs up the page, the BYE doesn't get back to Asterisk to release all the Page channels so they stay open. I have to restart Asterisk to release all the open SIP Channels. What I think is happening is when all the SIP peers are paged, Asterisk sends 60 hint notifications to the IP 601 and the phone is overloaded and can't respond to SIP POKE or process the BYE message back to Asterisk properly. I'm wondering if I upgrade to a new IP 650 with a faster processor, will this eliminate the issue? Has anyone experienced this or have ideas for resolution or further troubleshooting? Thanks. JR -- JR Richardson Engineering for the Masses ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue
Oh yes! This has been killing us for about a year. We've had several conference calls with my phone vendor and Polycom and it's still not fixed (or even determined why it is happening). Polycom keeps saying, upgrade to the next version of the firmware. We upgrade, still a problem. (again, for over a year!) In my case, the Polycom 601 actually reboots when we page! When it comes back up, I have a phantom meetme on the Asterisk system and none of the sidecar lights are correct. Sometimes, they simply stop updating completely. Just FYI, go to the CLI and type meetme. You'll get the conference ID and the number of users. Then, type meetme kick confID 01 Using, of course, the conference ID. The 01 is the user that initiated the meetme. So, when you kick 01, the rest go away politely! This keeps us from having to restart Asterisk. We are on Bootrom 3.2.3.0002 and SIP 2.2.0.0047 as of yesterday and we STILL have the problem. Our setup is one Polycom 601 and 25 Polycom 501s that are being paged. The 601 is powered by PoE with 2 sidecars, so Polycom wants us to put an actual Power Supply on the phone - thinking the voltage is dropping and causing the reboot. I don't buy that, but we are putting one on next Monday. We'll see. Our next plan is to get a 650 and see if it can handle the traffic. Bill -Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of JR Richardson Sent: Friday, February 29, 2008 9:17 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers, Interesting Issue Hi All, I have a pretty standard Asterisk PBX setup with 60 SIP Peers, mostly Polycom 501's and a receptionist phone, Polycom IP 601 with 3 attached sidecars and Buddy Watch enabled monitoring all other SIP phones. The problem occurs when a group (all SIP peers) Page is called. Not always but sometimes when the Page is executed, the IP 601 will become unreachable from Asterisk. So when the receptionist hangs up the page, the BYE doesn't get back to Asterisk to release all the Page channels so they stay open. I have to restart Asterisk to release all the open SIP Channels. What I think is happening is when all the SIP peers are paged, Asterisk sends 60 hint notifications to the IP 601 and the phone is overloaded and can't respond to SIP POKE or process the BYE message back to Asterisk properly. I'm wondering if I upgrade to a new IP 650 with a faster processor, will this eliminate the issue? Has anyone experienced this or have ideas for resolution or further troubleshooting? Thanks. JR -- JR Richardson Engineering for the Masses ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users