Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX

2010-08-18 Thread Connor Spiess 
On Tue, 2010-08-17 at 09:42 -1000, Ben Schorr wrote:
> Sorry, I should clarify - we have had a similar setup (IPSEC VPN, Polycom 
> 331) working at a different location with a different handset for this same 
> firm.  We've never gotten the phone/VPN to work at this particular site.  I 
> was just trying to explain that it DOES appear to be successfully connecting 
> to the TFTP server that provisions the phones.  The TFTP server is sitting 
> right next to the Asterisk server so if it can connect to one it should be 
> able to connect to the other - basic connectivity, it appears, is working 
> between the sites.
>
> We currently have 57 other Polycom phones (most of them 331s)  working in 
> this system, with the current application, just fine, including maybe 10 that 
> connect over an IPSEC VPN from a 3rd location.
>
> That does give me an idea though...we could take the handset from the failing 
> location to the 3rd location (barely a mile away) and plug it in and see if 
> it works there.  If it does then the problem must be somewhere in the 
> connection and not with the handset itself.  If it doesn't work in the other 
> location either then the problem is probably with the phone and/or it's 
> configuration.
>
> Make sense?
>
> Ben M. Schorr
> Chief Executive Officer
> __
> Roland Schorr & Tower
> www.rolandschorr.com
> b...@rolandschorr.com
>
>
> > -Original Message-
> > From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-
> > boun...@lists.digium.com] On Behalf Of David Backeberg
> > Sent: Monday, August 16, 2010 11:04
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX
> >
> > On Mon, Aug 16, 2010 at 4:21 PM, Ben Schorr  wrote:
> > > We gave the phone a static IP address and pointed it to the
> > > configuration server on the remote end that has the CFG files for it.
> > > The phone starts up, downloads SIP and the "new application" and
> > > otherwise seems to be booting normally.  Then it gets to the "LAN
> > > Properties" screen that shows the phone's IP address, MAC address and
> > firmware version and then...nothing.
> > > It just sits there frozen.
> >
> > I have a suggestion...
> >
> > Put back the 'old application', and determine whether the 'new application' 
> > broke
> > your phone boot. Since you don't mention changing anything else, survey 
> > says it's
> > probably the last thing you changed that broke things.
> >
> > --
Ben,

I have seen when trying to provision a Polycom phone over the WAN using
tftp the phone lock up. Usually this is cause the TFTP transfer is
crashing in the middle of one of the file transfers due the the nature
(UDP). What I did to fix was use ftp or http over the WAN (TCP) or fire
up a tftp server on the local LAN to do the initial provisioning of the
phone, then point it back to the provisioning server across the WAN.

Could be a problem with the link to. Never hurts to give it a try if you
have another office so close.

--Connor
> > _
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Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX

2010-08-17 Thread Ben Schorr 
Sorry, I should clarify - we have had a similar setup (IPSEC VPN, Polycom 331) 
working at a different location with a different handset for this same firm.  
We've never gotten the phone/VPN to work at this particular site.  I was just 
trying to explain that it DOES appear to be successfully connecting to the TFTP 
server that provisions the phones.  The TFTP server is sitting right next to 
the Asterisk server so if it can connect to one it should be able to connect to 
the other - basic connectivity, it appears, is working between the sites.

We currently have 57 other Polycom phones (most of them 331s)  working in this 
system, with the current application, just fine, including maybe 10 that 
connect over an IPSEC VPN from a 3rd location.

That does give me an idea though...we could take the handset from the failing 
location to the 3rd location (barely a mile away) and plug it in and see if it 
works there.  If it does then the problem must be somewhere in the connection 
and not with the handset itself.  If it doesn't work in the other location 
either then the problem is probably with the phone and/or it's configuration. 

Make sense?

Ben M. Schorr
Chief Executive Officer
__
Roland Schorr & Tower
www.rolandschorr.com
b...@rolandschorr.com


> -Original Message-
> From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-
> boun...@lists.digium.com] On Behalf Of David Backeberg
> Sent: Monday, August 16, 2010 11:04
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX
> 
> On Mon, Aug 16, 2010 at 4:21 PM, Ben Schorr  wrote:
> > We gave the phone a static IP address and pointed it to the
> > configuration server on the remote end that has the CFG files for it.
> > The phone starts up, downloads SIP and the "new application" and
> > otherwise seems to be booting normally.  Then it gets to the "LAN
> > Properties" screen that shows the phone's IP address, MAC address and
> firmware version and then...nothing.
> > It just sits there frozen.
> 
> I have a suggestion...
> 
> Put back the 'old application', and determine whether the 'new application' 
> broke
> your phone boot. Since you don't mention changing anything else, survey says 
> it's
> probably the last thing you changed that broke things.
> 
> --
> _
> 
> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to
> Asterisk? Join us for a live introductory webinar every Thurs:
>http://www.asterisk.org/hello
> 
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> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users

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Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX

2010-08-16 Thread Danny Nicholas 
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of David
Backeberg
Subject: Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX



>I have a suggestion...

>Put back the 'old application', and determine whether the 'new
application' broke your phone boot. Since you don't mention changing
anything else, survey says it's probably the last thing you changed
that broke things.

Also quite possible that permissions are changed on the new application; the
connection is quite picky about those things.


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Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX

2010-08-16 Thread David Backeberg 
On Mon, Aug 16, 2010 at 4:21 PM, Ben Schorr  wrote:
> We gave the phone a static IP address and pointed it to the configuration
> server on the remote end that has the CFG files for it.  The phone starts
> up, downloads SIP and the “new application” and otherwise seems to be
> booting normally.  Then it gets to the “LAN Properties” screen that shows
> the phone’s IP address, MAC address and firmware version and then…nothing.
> It just sits there frozen.

I have a suggestion...

Put back the 'old application', and determine whether the 'new
application' broke your phone boot. Since you don't mention changing
anything else, survey says it's probably the last thing you changed
that broke things.

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[asterisk-users] Polycom 331 freezes connecting to FreePBX

2010-08-16 Thread Ben Schorr 
We deployed a single phone handset (Polycom 331) at a remote site.  We
have a IPSEC VPN running between the firewall at the remote site and the
firewall at the site where our Asterisk/FreePBX box lives.  We have used
a similar configuration for this site before and it worked fine.

 

We gave the phone a static IP address and pointed it to the
configuration server on the remote end that has the CFG files for it.
The phone starts up, downloads SIP and the "new application" and
otherwise seems to be booting normally.  Then it gets to the "LAN
Properties" screen that shows the phone's IP address, MAC address and
firmware version and then...nothing.  It just sits there frozen.  

 

I assume it's trying to register with the Asterisk server but for some
reason that seems to be failing.

 

I've swapped in a different, brand new, Polycom 331 on that spot and it
does the exact same thing.  From my laptop I can ping the Asterisk
server across the VPN just fine.  All of the network connectivity looks
good, as far as I can tell.

 

Anybody have a hint for what we should be looking at?  I don't see any
obviously blocked ports and the VPN should take care of that anyhow.
I've looked in Polycom's KB but it didn't seem to offer any explanation
for what it means when the phone freezes on the LAN properties screen.

 

Any suggestions welcomed.

 

Ben M. Schorr
Chief Executive Officer
__
Roland Schorr & Tower
1155 Fort Street Mall
Honolulu, Hawaii 96813
Mobile:  808-782-6306
Fax: 808-533-3677
www.rolandschorr.com  
b...@rolandschorr.com  

 

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