Re: [asterisk-users] Polycom 650 freezing on Transfer
Hi Darren, Thanks for your reply. I have since downgraded to version 2.0.3.0131 and the problem has gone. I am waiting on a link for firmware 2.1.2 so I can try that. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darren Nickerson Sent: Friday, 20 July 2007 8:44 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom 650 freezing on Transfer David, In my experience this is usually due to the 650 being provisioned with a config file that pre-dates SIP version 2.1.1.0052. There's all kinds of things that can lurk in older configs that will cause the newer phone to behave oddly in just the way you describe. New phones need new configs, without exceptions. Try provisioning the 650 with the stock configs supplied with the latest firmware, then go from there. -Darren -- Darren Nickerson Senior Sales & Support Engineer Telephony Depot www.telephonydepot.com +1.215.825.8710 ext 8106 (office) +1.215.243.8335 (fax) - Original Message - From: Klaverstyn, David C <mailto:[EMAIL PROTECTED]> To: Asterisk Users Mailing List - Non-Commercial Discussion <mailto:asterisk-users@lists.digium.com> Sent: Thursday, July 19, 2007 6:34 PM Subject: [asterisk-users] Polycom 650 freezing on Transfer All, Has anyone experienced a problem with the Polycom 650 phone freezing when you try to do a transfer? I am running asterisk 1.2.20.1 with Polycom SIP version 2.1.1.0052 and boot rom version 3.2.3.0002. I have Polycom 501 phones that work perfectly with the same software versions. The 650 phone; when I hit transfer the caller is placed on hold and the phone is still operational. As soon as I hit a number the phone it will immediately hang and then reboot. Instead of trying to key in a number if I use the KEM for the transfer it works perfectly fine. The problem only occurs when I try to enter a number into the phone and it always freezes on the first digit. ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Polycom 650 freezing on Transfer
David, In my experience this is usually due to the 650 being provisioned with a config file that pre-dates SIP version 2.1.1.0052. There's all kinds of things that can lurk in older configs that will cause the newer phone to behave oddly in just the way you describe. New phones need new configs, without exceptions. Try provisioning the 650 with the stock configs supplied with the latest firmware, then go from there. -Darren -- Darren Nickerson Senior Sales & Support Engineer Telephony Depot www.telephonydepot.com +1.215.825.8710 ext 8106 (office) +1.215.243.8335 (fax) - Original Message - From: Klaverstyn, David C To: Asterisk Users Mailing List - Non-Commercial Discussion Sent: Thursday, July 19, 2007 6:34 PM Subject: [asterisk-users] Polycom 650 freezing on Transfer All, Has anyone experienced a problem with the Polycom 650 phone freezing when you try to do a transfer? I am running asterisk 1.2.20.1 with Polycom SIP version 2.1.1.0052 and boot rom version 3.2.3.0002. I have Polycom 501 phones that work perfectly with the same software versions. The 650 phone; when I hit transfer the caller is placed on hold and the phone is still operational. As soon as I hit a number the phone it will immediately hang and then reboot. Instead of trying to key in a number if I use the KEM for the transfer it works perfectly fine. The problem only occurs when I try to enter a number into the phone and it always freezes on the first digit. -- ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Polycom 650 freezing on Transfer
All, Has anyone experienced a problem with the Polycom 650 phone freezing when you try to do a transfer? I am running asterisk 1.2.20.1 with Polycom SIP version 2.1.1.0052 and boot rom version 3.2.3.0002. I have Polycom 501 phones that work perfectly with the same software versions. The 650 phone; when I hit transfer the caller is placed on hold and the phone is still operational. As soon as I hit a number the phone it will immediately hang and then reboot. Instead of trying to key in a number if I use the KEM for the transfer it works perfectly fine. The problem only occurs when I try to enter a number into the phone and it always freezes on the first digit. ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users