We use park to "hold" the call and then have an extension that we call to
retrieve the parked call.
--
Jim Dickenson
mailto:dicken...@cfmc.com
CfMC
http://www.cfmc.com/
On Apr 19, 2010, at 11:48 PM, Thermal Wetland wrote:
> I would like to be able to place a call on hold via the manager interface and
> be able to retrieve it.
>
> The user can click a button in the Order entry form to put the caller on hold
> when they are looking up information. It saves them from having their hands
> leave the keyboard and press hold on the phone.
>
> I don't see 'hold' & 'retrieve' commands for the manager interface.
>
> --
> -Thermal
> --
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