Bilal ,
if you can do a "core show queue QUEUENUMBER" and paste the output here at the
moment of this problem it will be helpful to see what is the status of your
agents at that moment for the queue.
does it help if the agents logout then back in instead of "disconnecting the
call and calling back again"?
what is the timeout for the agent setup in the queue settings? or more helpful
if you paste your queue settings
Tarek Sawah
Information Technology Adviser
Integrated Digital Systems
CCNP, MCSE, RHCE, TELECOM
USA: +1 386 492 9993
> Date: Mon, 19 Sep 2011 02:46:59 -0700
> From: bilmar...@yahoo.com
> To: asterisk-users@lists.digium.com
> Subject: [asterisk-users] Queuing: calls stay in queue and agents are ready !!
>
> Hi All;
>
> I configured some queues, and I configured the dialed numbers for login and
> logout for the agents.
>
> Two agents are logged in, the first two calls are received at the agents and
> they answered and hangup. Again, the two agents are idle and ready to receive
> calls. The third and call goes to queue and stay in waiting although the
> agents are ready !!! We disconnect the call and re call again, the same thing
> (the call goes for the queue in the waiting and does not go for the agents
> who are ready to receive calls).
>
> I tried to change something in the settings, I made the autofill=yes and the
> autopause=no without any success (the same problem). What could cause for
> such behaviour?
>
> What is the parameter or the settings that make such thing happen?
>
> Regards
> Bilal
>
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