Re: [asterisk-users] Setting up ring group
Tom Moore wrote:
Hi guys,
What's the best way to setup a ring group that contains 6 extensions so that
when a call comes in there starts a 30 second timer and the first available
device is rang instead of ringing all extensions at the same time?
What I want it to do is cycle through the extensions and have the system
ignore the ones that are busy and if there are not any free extensions in
the ring group to have the system drop the caller to voicemail.
If none of the extensions are present in the group I'd like to also drop to
voicemail.
Basically what I'm looking for is a multiple extensions version of the
standard extension macro with multiple devices and the exten busy state
ignored.
Tom
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Hi I had the same problem. At the beginning I thought of implementing
agents and queues. But that's not what I wanted. I didn't go on and look
how to configure members (perhaps that would've been the better
solution), maybe because I'm always thinking on how to program something
and I'm not always aware that there are already solutions to many
problems out there.
Anyway, that's how it looks like in my extensions.conf
[wait-op]
; Ask if the channel is available, if it is
; go to the next step. If it isn't go to no-op
; and skip the delay.
exten = _XX,1,ChanIsAvail(SIP/${EXTEN})
exten = _XX,n,GotoIf($[ ${AVAILCHAN}= ]?no-op|s-na|1:3)
; Increment the delay by a value of five.
exten = _XX,n,Set(DB(cross/delay-${key})=$[${DB(cross/delay-${key})}+5])
exten = _XX,n,Wait(${DB(cross/delay-${key})})
exten = _XX,n,Dial(SIP/${EXTEN})
[no-op]
; Do nothing
exten = s,1,NoOp(Dummy)
exten = s-na,1,NoOp(Channel is not available)
[hotline-0]
; Define a custom name for the caller ID.
; This was an extra that I did
exten = s,1,Set(CALLERID(name)=hotline ${CALLERID(name)} ${CALLERID(num)})
; Set a key unique for each channel. So id doesn't matter how
; many calls we get, there will always exist just one key per channel
; This way we increase the delay only when we want to.
exten = s,n,Set(__key=${CHANNEL})
; Define the initial delay value on the database. That's even better than
; a global variable. One advantage, pointed out by a collegue of mine, is
; that when the process is over, you can delete the key from the DB.
exten = s,n,Set(DB(cross/delay-${key})=-5)
; Set all the devices as a single variable.
; Note that all of them use the Local context
exten = s,n,Set(dg0=Local/[EMAIL PROTECTED])
exten = s,n,Set(dg0=${dg0}Local/[EMAIL PROTECTED])
exten = s,n,Set(dg0=${dg0}Local/[EMAIL PROTECTED])
exten = s,n,Set(dg0=${dg0}Local/[EMAIL PROTECTED])
exten = s,n,Set(dg0=${dg0}Local/[EMAIL PROTECTED])
exten = s,n,Set(dg0=${dg0}Local/[EMAIL PROTECTED])
exten = s,n,Set(dg0=${dg0}Local/[EMAIL PROTECTED])
exten = s,n,Dial(${dg0}|80)
; Manage the voicemail with a macro
exten = s,n,Macro(hotline-voicemail|${DIALSTATUS}|0)
; Delete the keys at hangup
exten = h,1,NoOp(DB_DELETE(cross/inc-${key})
exten = h,n,Hangup
[macro-hotline-voicemail]
; ${ARG1} Dialstatus
; ${ARG2} Whose voicemail?
exten = s,1,Set(CHANNEL(language)=de)
exten = s,n,Goto(s-${ARG1},1)
exten = s-BUSY,1,Voicemail(${ARG2},b)
exten = s-NOANSWER,1,Voicemail(${ARG2},u)
exten = s-CONGESTION,1,Voicemail(${ARG2},b)
exten = s-CHANUNAVAIL,1,Voicemail(${ARG2},u)
[default]
exten = 0,1,Goto(hotline-0|s|1)
...
I hope it works for you :)
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[asterisk-users] Setting up ring group
Hi guys, What's the best way to setup a ring group that contains 6 extensions so that when a call comes in there starts a 30 second timer and the first available device is rang instead of ringing all extensions at the same time? What I want it to do is cycle through the extensions and have the system ignore the ones that are busy and if there are not any free extensions in the ring group to have the system drop the caller to voicemail. If none of the extensions are present in the group I'd like to also drop to voicemail. Basically what I'm looking for is a multiple extensions version of the standard extension macro with multiple devices and the exten busy state ignored. Tom ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Setting up ring group
Why don't you just call the Dial application for each user, one after another ?? The ones that are busy will just go through. So, on the next priority, you dial another one. Tom Moore wrote: Hi guys, What's the best way to setup a ring group that contains 6 extensions so that when a call comes in there starts a 30 second timer and the first available device is rang instead of ringing all extensions at the same time? What I want it to do is cycle through the extensions and have the system ignore the ones that are busy and if there are not any free extensions in the ring group to have the system drop the caller to voicemail. If none of the extensions are present in the group I'd like to also drop to voicemail. Basically what I'm looking for is a multiple extensions version of the standard extension macro with multiple devices and the exten busy state ignored. Tom ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Internal Virus Database is out of date. Checked by AVG. Version: 8.0.100 / Virus Database: 269.23.16/1448 - Release Date: 5/16/2008 7:42 PM ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Setting up ring group
Sounds more like a hunt group than a ring group. Bruce Komito WPTI Telecom (775) 236-5815 On Thu, 31 Jul 2008, Ruddy G. wrote: Why don't you just call the Dial application for each user, one after another ?? The ones that are busy will just go through. So, on the next priority, you dial another one. Tom Moore wrote: Hi guys, What's the best way to setup a ring group that contains 6 extensions so that when a call comes in there starts a 30 second timer and the first available device is rang instead of ringing all extensions at the same time? What I want it to do is cycle through the extensions and have the system ignore the ones that are busy and if there are not any free extensions in the ring group to have the system drop the caller to voicemail. If none of the extensions are present in the group I'd like to also drop to voicemail. Basically what I'm looking for is a multiple extensions version of the standard extension macro with multiple devices and the exten busy state ignored. Tom ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Internal Virus Database is out of date. Checked by AVG. Version: 8.0.100 / Virus Database: 269.23.16/1448 - Release Date: 5/16/2008 7:42 PM ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Setting up ring group
This works only half way. This gives the ring function I want, but doesn't take in to account the 30 sec timer to send to voicemail if the line is not answered. Tom -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruddy G. Sent: Thursday, July 31, 2008 11:09 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Setting up ring group Why don't you just call the Dial application for each user, one after another ?? The ones that are busy will just go through. So, on the next priority, you dial another one. Tom Moore wrote: Hi guys, What's the best way to setup a ring group that contains 6 extensions so that when a call comes in there starts a 30 second timer and the first available device is rang instead of ringing all extensions at the same time? What I want it to do is cycle through the extensions and have the system ignore the ones that are busy and if there are not any free extensions in the ring group to have the system drop the caller to voicemail. If none of the extensions are present in the group I'd like to also drop to voicemail. Basically what I'm looking for is a multiple extensions version of the standard extension macro with multiple devices and the exten busy state ignored. Tom ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Internal Virus Database is out of date. Checked by AVG. Version: 8.0.100 / Virus Database: 269.23.16/1448 - Release Date: 5/16/2008 7:42 PM ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Setting up ring group
This is true. Probably is a hunt group. Different systems use different terminology for the same thing sometimes. Tom -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Komito Sent: Thursday, July 31, 2008 11:19 AM To: Ruddy G. Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Setting up ring group Sounds more like a hunt group than a ring group. Bruce Komito WPTI Telecom (775) 236-5815 On Thu, 31 Jul 2008, Ruddy G. wrote: Why don't you just call the Dial application for each user, one after another ?? The ones that are busy will just go through. So, on the next priority, you dial another one. Tom Moore wrote: Hi guys, What's the best way to setup a ring group that contains 6 extensions so that when a call comes in there starts a 30 second timer and the first available device is rang instead of ringing all extensions at the same time? What I want it to do is cycle through the extensions and have the system ignore the ones that are busy and if there are not any free extensions in the ring group to have the system drop the caller to voicemail. If none of the extensions are present in the group I'd like to also drop to voicemail. Basically what I'm looking for is a multiple extensions version of the standard extension macro with multiple devices and the exten busy state ignored. Tom ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Internal Virus Database is out of date. Checked by AVG. Version: 8.0.100 / Virus Database: 269.23.16/1448 - Release Date: 5/16/2008 7:42 PM ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Setting up ring group
Tom Moore wrote: This works only half way. This gives the ring function I want, but doesn't take in to account the 30 sec timer to send to voicemail if the line is not answered. What you are looking for is a 'queue' in Asterisk terminology. These already exist and can be built and managed using app_queue. -- Kevin P. Fleming Director of Software Technologies Digium, Inc. - The Genuine Asterisk Experience (TM) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
