Re: [asterisk-users] Special Information Tones
On Fri, 20 Mar 2009, Stephen Davies wrote: Hi, Are you sure that Verizon amswers the call? They should play that message as 'early media' without answering, after which they cam clear the call with an appropriate cause code. Similar issue in the UK and yes, the carriers do answer the call - because from that second onward thy are taking revenue. BT offer a free voicemailbox on landlines too - for the same reason. Gordon That would work for you and still give callers the audible ,essage they want. Steve On 3/20/09, drew einhorn drew.einh...@gmail.com wrote: I'm having a problem with Verizon Wireless. I would be extremely surprised if I was the only one having this problem. It seems to me that Verizon Wireless might be able to use one of the Special Information Tones to allow us to solve the problem. But I really do not whether my suggestion is compliant with the ITU-T standards. Perhaps someone can give me an expert opinion on whether I should try to get Verizon to implement my suggestion. First I'll describe the problem. I'm trying to implement Single Number Reach. For example, when a call comes in to one of my DIDs, it simultaneously rings on a couple extensions in my home office and a couple of Verizon Wireless cell phone numbers. Everything works just the way it is supposed to if the cell phones are powered up, and within the range of a cell tower. The problem is if a cellphone is turned off, or out of range and unable to talk to a cell tower, Verizon is unable to find the cellphone on their network, Verizon answers the call and plays a recorded message, instead of allowing the number to continue ringing, and allowing one of the voip extensions, or another cellphone to answer the call. Verizon really wants to get rid of the call as quickly as possible to free up their equipment to handle other calls. Unfortunately we spend a lot of time in rural areas where there is no cell tower to talk to. In that case we really someone else to pick up the call. I'm hoping that if Verizon would precede the voice message with one of the Special Information Tones, we could recognize the fact that the call has not really been answer, and continue to ring on the other lines. Two questions. 1) would the approach be compliant with ITU-T standards? 2) Assuming that it is, and we can convince Verizon to implement this. How difficult would it be to configure asterisk to handle this as I suggest? -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Sent from my mobile device ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Special Information Tones
On Fri, Mar 20, 2009 at 1:53 AM, Gordon Henderson gordon+aster...@drogon.net wrote: On Fri, 20 Mar 2009, Stephen Davies wrote: Hi, Are you sure that Verizon amswers the call? They should play that message as 'early media' without answering, after which they cam clear the call with an appropriate cause code. Yes, They are answering the call, sometimes on the first ring, and taking it away from the lines that should be answering the call. Similar issue in the UK and yes, the carriers do answer the call - because from that second onward thy are taking revenue. BT offer a free voicemailbox on landlines too - for the same reason. So, they really want to answer the phone so they can charge for the call. If we can get them to put one of the Special Information Tones in front of the call, can we make asterisk ignore that false answer and allow the other lines to continue simultaneously ringing until we get a real answer, or it goes to voicemail? Gordon That would work for you and still give callers the audible ,essage they want. Steve On 3/20/09, drew einhorn drew.einh...@gmail.com wrote: I'm having a problem with Verizon Wireless. I would be extremely surprised if I was the only one having this problem. It seems to me that Verizon Wireless might be able to use one of the Special Information Tones to allow us to solve the problem. But I really do not whether my suggestion is compliant with the ITU-T standards. Perhaps someone can give me an expert opinion on whether I should try to get Verizon to implement my suggestion. First I'll describe the problem. I'm trying to implement Single Number Reach. For example, when a call comes in to one of my DIDs, it simultaneously rings on a couple extensions in my home office and a couple of Verizon Wireless cell phone numbers. Everything works just the way it is supposed to if the cell phones are powered up, and within the range of a cell tower. The problem is if a cellphone is turned off, or out of range and unable to talk to a cell tower, Verizon is unable to find the cellphone on their network, Verizon answers the call and plays a recorded message, instead of allowing the number to continue ringing, and allowing one of the voip extensions, or another cellphone to answer the call. Verizon really wants to get rid of the call as quickly as possible to free up their equipment to handle other calls. Unfortunately we spend a lot of time in rural areas where there is no cell tower to talk to. In that case we really someone else to pick up the call. I'm hoping that if Verizon would precede the voice message with one of the Special Information Tones, we could recognize the fact that the call has not really been answer, and continue to ring on the other lines. Two questions. 1) would the approach be compliant with ITU-T standards? 2) Assuming that it is, and we can convince Verizon to implement this. How difficult would it be to configure asterisk to handle this as I suggest? -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Sent from my mobile device ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Special Information Tones
From a cell user level perspective... The cell companies are doing it like they think makes sense. If they know your cell is off/out of range they route instantly to VM. They could give 4-10 rings of fake effort, but why. With follow me roaming and such, they want to process the call as fast as possible. If they don't know if the cell is available, they may go through about 4 rings of searching, but beyond that it is time to send it to VM, charge for the call :-), and move on. Ideally, a find me call forwarding system should have a real person identifier and local voice mail. Real person means that all called external numbers should not be assumed to be answered until they send back a DTMF tone. Something like a Background announcement with some silence, waiting for DTMF. It could be a Boing or You have a forwarded call, press any key to accept the call Then the call should be cut through to that extension. Cary Fitch -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of drew einhorn Sent: Friday, March 20, 2009 8:06 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Special Information Tones On Fri, Mar 20, 2009 at 1:53 AM, Gordon Henderson gordon+aster...@drogon.net wrote: On Fri, 20 Mar 2009, Stephen Davies wrote: Hi, Are you sure that Verizon amswers the call? They should play that message as 'early media' without answering, after which they cam clear the call with an appropriate cause code. Yes, They are answering the call, sometimes on the first ring, and taking it away from the lines that should be answering the call. Similar issue in the UK and yes, the carriers do answer the call - because from that second onward thy are taking revenue. BT offer a free voicemailbox on landlines too - for the same reason. So, they really want to answer the phone so they can charge for the call. If we can get them to put one of the Special Information Tones in front of the call, can we make asterisk ignore that false answer and allow the other lines to continue simultaneously ringing until we get a real answer, or it goes to voicemail? Gordon That would work for you and still give callers the audible ,essage they want. Steve On 3/20/09, drew einhorn drew.einh...@gmail.com wrote: I'm having a problem with Verizon Wireless. I would be extremely surprised if I was the only one having this problem. It seems to me that Verizon Wireless might be able to use one of the Special Information Tones to allow us to solve the problem. But I really do not whether my suggestion is compliant with the ITU-T standards. Perhaps someone can give me an expert opinion on whether I should try to get Verizon to implement my suggestion. First I'll describe the problem. I'm trying to implement Single Number Reach. For example, when a call comes in to one of my DIDs, it simultaneously rings on a couple extensions in my home office and a couple of Verizon Wireless cell phone numbers. Everything works just the way it is supposed to if the cell phones are powered up, and within the range of a cell tower. The problem is if a cellphone is turned off, or out of range and unable to talk to a cell tower, Verizon is unable to find the cellphone on their network, Verizon answers the call and plays a recorded message, instead of allowing the number to continue ringing, and allowing one of the voip extensions, or another cellphone to answer the call. Verizon really wants to get rid of the call as quickly as possible to free up their equipment to handle other calls. Unfortunately we spend a lot of time in rural areas where there is no cell tower to talk to. In that case we really someone else to pick up the call. I'm hoping that if Verizon would precede the voice message with one of the Special Information Tones, we could recognize the fact that the call has not really been answer, and continue to ring on the other lines. Two questions. 1) would the approach be compliant with ITU-T standards? 2) Assuming that it is, and we can convince Verizon to implement this. How difficult would it be to configure asterisk to handle this as I suggest? -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Sent from my mobile device ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list
Re: [asterisk-users] Special Information Tones
On Fri, 20 Mar 2009, Stephen Davies wrote: Hi, Are you sure that Verizon amswers the call? They should play that message as 'early media' without answering, after which they cam clear the call with an appropriate cause code. Similar issue in the UK and yes, the carriers do answer the call - because from that second onward thy are taking revenue. BT offer a free voicemailbox on landlines too - for the same reason. Many carriers allow you to opt out of these sorts of misfeatures, though you may have to be somewhat insistent. ... JG -- Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net We call it the 'one bite at the apple' rule. Give me one chance [and] then I won't contact you again. - Direct Marketing Ass'n position on e-mail spam(CNN) With 24 million small businesses in the US alone, that's way too many apples. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Special Information Tones
GrandCentral/Google Voice does just this, although I have no idea what they use for a back end to make it happen. When someone calls your GC/GV number, it forwards out to a list of numbers you have given the service. You can choose to answer the call, send it on to voicemail, or a couple of other things by hitting 1-5 after you answer. Cary Fitch wrote: From a cell user level perspective... The cell companies are doing it like they think makes sense. If they know your cell is off/out of range they route instantly to VM. They could give 4-10 rings of fake effort, but why. With follow me roaming and such, they want to process the call as fast as possible. If they don't know if the cell is available, they may go through about 4 rings of searching, but beyond that it is time to send it to VM, charge for the call :-), and move on. Ideally, a find me call forwarding system should have a real person identifier and local voice mail. Real person means that all called external numbers should not be assumed to be answered until they send back a DTMF tone. Something like a Background announcement with some silence, waiting for DTMF. It could be a Boing or You have a forwarded call, press any key to accept the call Then the call should be cut through to that extension. Cary Fitch ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Special Information Tones
The message I play to people (or machines) answering is something like DEX Yellow Pages call for Jones Bail Bonds, press [1] This information, along with the caller's phone number, etc., is logged for follow-up. The key, as Cary points out, is to look for DTMF to confirm that the call is not being transferred to voice mail or an unexpected intercept. (In 40 years of doing this stuff, this is the most reliable approach I've found to human/whatever answer-detect.) To further protect from the six-year-old answering the phone or the unfortunate forwarded-to-the-ex-girlfriend's-number, replace [1] with your password. My experience suggests that saying press [1] (or enter your password) results in a little quicker reaction than press any key. Then we remind them to please repeat your greeting. --Don Don Kelly PCF Corp People Come First 651 842-1000 888 Don Kell(y) 651 842-1001 fax -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Cary Fitch Sent: Friday, March 20, 2009 8:25 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: Re: [asterisk-users] Special Information Tones From a cell user level perspective... The cell companies are doing it like they think makes sense. If they know your cell is off/out of range they route instantly to VM. They could give 4-10 rings of fake effort, but why. With follow me roaming and such, they want to process the call as fast as possible. If they don't know if the cell is available, they may go through about 4 rings of searching, but beyond that it is time to send it to VM, charge for the call :-), and move on. Ideally, a find me call forwarding system should have a real person identifier and local voice mail. Real person means that all called external numbers should not be assumed to be answered until they send back a DTMF tone. Something like a Background announcement with some silence, waiting for DTMF. It could be a Boing or You have a forwarded call, press any key to accept the call Then the call should be cut through to that extension. Cary Fitch -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of drew einhorn Sent: Friday, March 20, 2009 8:06 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Special Information Tones On Fri, Mar 20, 2009 at 1:53 AM, Gordon Henderson gordon+aster...@drogon.net wrote: On Fri, 20 Mar 2009, Stephen Davies wrote: Hi, Are you sure that Verizon amswers the call? They should play that message as 'early media' without answering, after which they cam clear the call with an appropriate cause code. Yes, They are answering the call, sometimes on the first ring, and taking it away from the lines that should be answering the call. Similar issue in the UK and yes, the carriers do answer the call - because from that second onward thy are taking revenue. BT offer a free voicemailbox on landlines too - for the same reason. So, they really want to answer the phone so they can charge for the call. If we can get them to put one of the Special Information Tones in front of the call, can we make asterisk ignore that false answer and allow the other lines to continue simultaneously ringing until we get a real answer, or it goes to voicemail? Gordon That would work for you and still give callers the audible ,essage they want. Steve On 3/20/09, drew einhorn drew.einh...@gmail.com wrote: I'm having a problem with Verizon Wireless. I would be extremely surprised if I was the only one having this problem. It seems to me that Verizon Wireless might be able to use one of the Special Information Tones to allow us to solve the problem. But I really do not whether my suggestion is compliant with the ITU-T standards. Perhaps someone can give me an expert opinion on whether I should try to get Verizon to implement my suggestion. First I'll describe the problem. I'm trying to implement Single Number Reach. For example, when a call comes in to one of my DIDs, it simultaneously rings on a couple extensions in my home office and a couple of Verizon Wireless cell phone numbers. Everything works just the way it is supposed to if the cell phones are powered up, and within the range of a cell tower. The problem is if a cellphone is turned off, or out of range and unable to talk to a cell tower, Verizon is unable to find the cellphone on their network, Verizon answers the call and plays a recorded message, instead of allowing the number to continue ringing, and allowing one of the voip extensions, or another cellphone to answer the call. Verizon really wants to get rid of the call as quickly as possible to free up their equipment to handle other calls. Unfortunately we spend a lot of time in rural areas where there is no cell tower to talk to. In that case we
[asterisk-users] Special Information Tones
I'm having a problem with Verizon Wireless. I would be extremely surprised if I was the only one having this problem. It seems to me that Verizon Wireless might be able to use one of the Special Information Tones to allow us to solve the problem. But I really do not whether my suggestion is compliant with the ITU-T standards. Perhaps someone can give me an expert opinion on whether I should try to get Verizon to implement my suggestion. First I'll describe the problem. I'm trying to implement Single Number Reach. For example, when a call comes in to one of my DIDs, it simultaneously rings on a couple extensions in my home office and a couple of Verizon Wireless cell phone numbers. Everything works just the way it is supposed to if the cell phones are powered up, and within the range of a cell tower. The problem is if a cellphone is turned off, or out of range and unable to talk to a cell tower, Verizon is unable to find the cellphone on their network, Verizon answers the call and plays a recorded message, instead of allowing the number to continue ringing, and allowing one of the voip extensions, or another cellphone to answer the call. Verizon really wants to get rid of the call as quickly as possible to free up their equipment to handle other calls. Unfortunately we spend a lot of time in rural areas where there is no cell tower to talk to. In that case we really someone else to pick up the call. I'm hoping that if Verizon would precede the voice message with one of the Special Information Tones, we could recognize the fact that the call has not really been answer, and continue to ring on the other lines. Two questions. 1) would the approach be compliant with ITU-T standards? 2) Assuming that it is, and we can convince Verizon to implement this. How difficult would it be to configure asterisk to handle this as I suggest? -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Special Information Tones
Hi, Are you sure that Verizon amswers the call? They should play that message as 'early media' without answering, after which they cam clear the call with an appropriate cause code. That would work for you and still give callers the audible ,essage they want. Steve On 3/20/09, drew einhorn drew.einh...@gmail.com wrote: I'm having a problem with Verizon Wireless. I would be extremely surprised if I was the only one having this problem. It seems to me that Verizon Wireless might be able to use one of the Special Information Tones to allow us to solve the problem. But I really do not whether my suggestion is compliant with the ITU-T standards. Perhaps someone can give me an expert opinion on whether I should try to get Verizon to implement my suggestion. First I'll describe the problem. I'm trying to implement Single Number Reach. For example, when a call comes in to one of my DIDs, it simultaneously rings on a couple extensions in my home office and a couple of Verizon Wireless cell phone numbers. Everything works just the way it is supposed to if the cell phones are powered up, and within the range of a cell tower. The problem is if a cellphone is turned off, or out of range and unable to talk to a cell tower, Verizon is unable to find the cellphone on their network, Verizon answers the call and plays a recorded message, instead of allowing the number to continue ringing, and allowing one of the voip extensions, or another cellphone to answer the call. Verizon really wants to get rid of the call as quickly as possible to free up their equipment to handle other calls. Unfortunately we spend a lot of time in rural areas where there is no cell tower to talk to. In that case we really someone else to pick up the call. I'm hoping that if Verizon would precede the voice message with one of the Special Information Tones, we could recognize the fact that the call has not really been answer, and continue to ring on the other lines. Two questions. 1) would the approach be compliant with ITU-T standards? 2) Assuming that it is, and we can convince Verizon to implement this. How difficult would it be to configure asterisk to handle this as I suggest? -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Sent from my mobile device ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
