Re: [asterisk-users] Trouble with *8 Pickup
Hi, Am Montag, den 15.08.2011, 10:18 +1200 schrieb Alec Davis: If you time the *8 just right so it is being handled during the end of the Dial then I got: [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL Does this happen when using the Pickup() application as well, or is it specific to *8? Another way to get the same result, leaving orpaned channels, and the same message as above. Get the dialplan to execute Dial(SIP/phone1SIP/phone2) Then simultaneously dial *8 from 2 other phones in the same call/pickup group as phone1 and phone2. is this bug already reported at the issue tracker/jira? Is someone working on it? Karsten -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
is this bug already reported at the issue tracker/jira? Is someone working on it? Karsten https://issues.asterisk.org/jira/browse/ASTERISK-18225 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
On Mon, 2011-08-15 at 15:32 +0100, Paul Hayes wrote: is this bug already reported at the issue tracker/jira? Is someone working on it? Karsten https://issues.asterisk.org/jira/browse/ASTERISK-18225 That's a different issue to what we have been discussing... -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
On 15/08/11 15:41, Ishfaq Malik wrote: On Mon, 2011-08-15 at 15:32 +0100, Paul Hayes wrote: is this bug already reported at the issue tracker/jira? Is someone working on it? Karsten https://issues.asterisk.org/jira/browse/ASTERISK-18225 That's a different issue to what we have been discussing... The last comment seems to be the same thing. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
If you time the *8 just right so it is being handled during the end of the Dial then I got: [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL Does this happen when using the Pickup() application as well, or is it specific to *8? Another way to get the same result, leaving orpaned channels, and the same message as above. Get the dialplan to execute Dial(SIP/phone1SIP/phone2) Then simultaneously dial *8 from 2 other phones in the same call/pickup group as phone1 and phone2. Alec Davis -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
On Thu, 2011-08-11 at 16:38 +0100, Paul Hayes wrote: 2011/8/11 Ishfaq Malik i...@pack-net.co.uk mailto:i...@pack-net.co.uk On Thu, 2011-08-11 at 14:47 +0100, --[ UxBoD ]-- wrote: Ah, now this is interesting as one of our clients had the same problem the other day; in our case when they performed the *8 they got an extension unavailable from a completely different dialplan! This was on Asterisk 1.6 though with Snom phones. In the case of this server I was looking at, the only time this error occurred was when the pickup request happened in the same second as a dialplan step change so by the time the pick up of the channel was attempted, it no longer existed. -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 It's not just a snom/asterisk thing. I can replicate this with various phones and Asterisk 1.8.5. In fact with some phones the symptoms seemed worse where the phone *8 had been dialled on didn't hang up but thought it was on a call (while the caller had gone through to whatever the next dial plan priority was, a Queue in my test case). It makes perfect sense to me that a pickup should fail if your Dial has finished and * is stepping onto the next priority but a nicer Warning such as Trying to pickup a non-existent channel would be better. My test code was simply this: exten = 123321,1,Dial(SIP/5502,5) same = n,Answer same = n,Wait(1) same = n,Queue(booking,thHr) If you time the *8 just right so it is being handled during the end of the Dial then I got: [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL [Aug 11 16:26:18] WARNING[18458]: chan_sip.c:6429 sip_fixup: No SIP tech_pvt! Fixup of SIP/5501-01da failed. [Aug 11 16:26:18] WARNING[18458]: channel.c:6462 ast_do_masquerade: Fixup failed on channel SIP/5501-01daMASQ, strange things may happen. cheers, Paul. Have you seen it in any other versions of 1.8 or is it something that has happened in the latest release? -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
On 12/08/11 08:46, Ishfaq Malik wrote: Have you seen it in any other versions of 1.8 or is it something that has happened in the latest release? I've not specifically seen this issue with other versions of Asterisk but then I've never tried to replicate it. The only time I've seen this with 1.8.5 is when I've purposely replicated it after reading your post. I have had much, much worse problems with pickup in previous versions of 1.8 and in the 1.6 branch where pickup will occasionally lock chan_sip altogether. This is a known issue and is in Jira and is fixed in 1.8.5. This issue doesn't really seem to cause any problems other than some stuck SIP channels. It's in Jira too: https://issues.asterisk.org/jira/browse/ASTERISK-18225 For the minute I can live with this and a nightly cron job to restart Asterisk to drop the stuck channels. Bit of a bodge I know but it works till someone fixes the issue. cheers, Paul. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
On Fri, 2011-08-12 at 09:46 +0100, Paul Hayes wrote: On 12/08/11 08:46, Ishfaq Malik wrote: Have you seen it in any other versions of 1.8 or is it something that has happened in the latest release? I've not specifically seen this issue with other versions of Asterisk but then I've never tried to replicate it. The only time I've seen this with 1.8.5 is when I've purposely replicated it after reading your post. After sending that email I had a look at the logs of our production server which are running 1.8.3.2 and I can see no occurrence of those errors. Could it be possible that this crept in when the fix for the sip channel locking bug was fixed? -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Trouble with *8 Pickup
We have a client that has sporadic problems with the *8 pickup facility. The server they are using is 1.8.5 and they are using Snom phones. Every now and then when they try to do a pickup from another phone they get a forbidden message on the phone and I can see the following in the logs. [Aug 8 11:51:53] ERROR[19314] astobj2.c: user_data is NULL [Aug 8 11:51:53] ERROR[19314] astobj2.c: user_data is NULL [Aug 8 11:51:53] WARNING[19314] chan_sip.c: No SIP tech_pvt! Fixup of SIP/-0404 failed. [Aug 8 11:51:53] WARNING[19314] channel.c: Fixup failed on channel SIP/-0404MASQ, strange things may happen. Does anyone know what this warning means? Thanks Ish -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
Ah, now this is interesting as one of our clients had the same problem the other day; in our case when they performed the *8 they got an extension unavailable from a completely different dialplan! This was on Asterisk 1.6 though with Snom phones. -- Thanks, Phil - Original Message - We have a client that has sporadic problems with the *8 pickup facility. The server they are using is 1.8.5 and they are using Snom phones. Every now and then when they try to do a pickup from another phone they get a forbidden message on the phone and I can see the following in the logs. [Aug 8 11:51:53] ERROR[19314] astobj2.c: user_data is NULL [Aug 8 11:51:53] ERROR[19314] astobj2.c: user_data is NULL [Aug 8 11:51:53] WARNING[19314] chan_sip.c: No SIP tech_pvt! Fixup of SIP/-0404 failed. [Aug 8 11:51:53] WARNING[19314] channel.c: Fixup failed on channel SIP/-0404MASQ, strange things may happen. Does anyone know what this warning means? Thanks Ish -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
On Thu, 2011-08-11 at 14:47 +0100, --[ UxBoD ]-- wrote: Ah, now this is interesting as one of our clients had the same problem the other day; in our case when they performed the *8 they got an extension unavailable from a completely different dialplan! This was on Asterisk 1.6 though with Snom phones. In the case of this server I was looking at, the only time this error occurred was when the pickup request happened in the same second as a dialplan step change so by the time the pick up of the channel was attempted, it no longer existed. -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
in my case i use snom 320 and 370 i flow this link and i can do the pichup with any issue http://asterisk.snom.com/index.php/Asterisk_1.4/Call_Pickup Regards. 2011/8/11 Ishfaq Malik i...@pack-net.co.uk On Thu, 2011-08-11 at 14:47 +0100, --[ UxBoD ]-- wrote: Ah, now this is interesting as one of our clients had the same problem the other day; in our case when they performed the *8 they got an extension unavailable from a completely different dialplan! This was on Asterisk 1.6 though with Snom phones. In the case of this server I was looking at, the only time this error occurred was when the pickup request happened in the same second as a dialplan step change so by the time the pick up of the channel was attempted, it no longer existed. -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
2011/8/11 Ishfaq Malik i...@pack-net.co.uk mailto:i...@pack-net.co.uk On Thu, 2011-08-11 at 14:47 +0100, --[ UxBoD ]-- wrote: Ah, now this is interesting as one of our clients had the same problem the other day; in our case when they performed the *8 they got an extension unavailable from a completely different dialplan! This was on Asterisk 1.6 though with Snom phones. In the case of this server I was looking at, the only time this error occurred was when the pickup request happened in the same second as a dialplan step change so by the time the pick up of the channel was attempted, it no longer existed. -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062 It's not just a snom/asterisk thing. I can replicate this with various phones and Asterisk 1.8.5. In fact with some phones the symptoms seemed worse where the phone *8 had been dialled on didn't hang up but thought it was on a call (while the caller had gone through to whatever the next dial plan priority was, a Queue in my test case). It makes perfect sense to me that a pickup should fail if your Dial has finished and * is stepping onto the next priority but a nicer Warning such as Trying to pickup a non-existent channel would be better. My test code was simply this: exten = 123321,1,Dial(SIP/5502,5) same = n,Answer same = n,Wait(1) same = n,Queue(booking,thHr) If you time the *8 just right so it is being handled during the end of the Dial then I got: [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL [Aug 11 16:26:18] WARNING[18458]: chan_sip.c:6429 sip_fixup: No SIP tech_pvt! Fixup of SIP/5501-01da failed. [Aug 11 16:26:18] WARNING[18458]: channel.c:6462 ast_do_masquerade: Fixup failed on channel SIP/5501-01daMASQ, strange things may happen. cheers, Paul. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Trouble with *8 Pickup
Paul Hayes p...@provu.co.uk writes: If you time the *8 just right so it is being handled during the end of the Dial then I got: [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL [Aug 11 16:26:18] ERROR[18458]: astobj2.c:110 INTERNAL_OBJ: user_data is NULL Does this happen when using the Pickup() application as well, or is it specific to *8? /Benny -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
