Hello, I have a few users using Polycom 501's and some are using the "forward" function on the phone. When a call comes in the system, he/she gets the standard "welcome to abc inc., bla bla bla" message. When the dial an extension, they get forward to the phone, which forwards them to a cell phone. That much is clear. My CDR entries look like this: (columns are calldate, accountcode, src, dst, billsec and lastapp) 2006-11-17 11:37:56 | 5145555555 | Unknown | 702 | 28 | Dial | | 2006-11-17 11:38:27 | 514555555 | Unknown | 4161234444 | 89 | Dial | My question is, if the caller spends 28 seconds listening to options before dialing an extension, and the call last 89 seconds...Should the first leg have a billsec of 89+28=117sec and the second 89 seconds? Mike
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