Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-24 Thread randulo
On 9/21/07, Tim Panton [EMAIL PROTECTED] wrote:

 I don't think IRC is the natural habitat of people who like NOW,
 NOW is for people who like web based GUIs. You are much more likely
 to find them over in the web based digium forums.

Since we're talking about this, I have been on the #asterisk channel
of Freenode for a few years. I came on as a complete newbie have very
rarely used IRC if ever. Before posting on any IRC channel, it's
absolutely imperative to lurk there as along as possible to see what
kind of people are there, what the sense of humor is like (I'm
thinking of say TKDefender or Steve Underwood as examples) and maybe
you'll be ready to interface with the group after you've seen a few
attacks on people who don't lurk before jumping in.

Every extreme exists on tech IRC channels, and the key term here is
EXTREME. SOme epople act like robots, immediately calling FLOOD! if
someone pastes exactly three lines of a dialplan. Other are saying in
explicit terms that if you'd bothered to google for this, blah which
is very true 80% of the time and useless for things where an
entry-level user whould know what to google for. (DISA? How would you
know that term?) I myself am usually patient but I have gotten
irritated and even had to resort to the ignore list a few times when
after giving a few specific links it becomes obvious that the person
just will not go study the stuff but wants to be hand held live.

Yes, AsteriskNOW! and Trixbox are NOT the subjects of #asterisk. There
is IMO though a need for a less mechanical way to make people
understand that without immediate rudeness.

For the faint at heart, monitored web forums are probably better. If
you think IRC will help, the best way to use it would be literally to
luck for days until a question comes up that you have some insight
into. At that point, you can actually bring something in, and you'll
defacto have become part of the group. By watching the dicsussion for
a few days, you'll know all about pastebin, about not asking if you
can asj a question, about having a ducks back for the few constantly
and systematically rude people (I have no one person in mind here :)
ansd you will find yourself laughing at lous to Steve Underwood's
poker-face jokes that come out of nowhere.

Personally, I will not talk to anyone who does not know what a
dialplan is and refuses to go read a link to the explanation.

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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-21 Thread Tim Panton

On 18 Sep 2007, at 18:11, Eric ManxPower Wieling wrote:

 If the #AsteriskNOW channel is dead on IRC that does not mean you can
 bring your problems to a channel dedicated to Asterisk (i.e. no GUI).
 Go ahead and use AsteriskNOW, but don't pester the people in  
 #asterisk,
 most of which have never used it and many have never even heard of it.


My 2c on this

I don't think IRC is the natural habitat of people who like NOW,
NOW is for people who like web based GUIs. You are much more likely
to find them over in the web based digium forums.

I've been using NOW recently as a test environment. Basically
you can stick a single CD in a PC, re-install and have a know
good asterisk with all the right modules in minutes. When you
trash the machine, you can get back to the starting point in
a few minutes.

Tim.

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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-19 Thread randulo
Hi Jim,

FWIW we'll be talking about AsteriskNow among other things on the VOIP
Users Conference this Friday at 12:30 PM. If you can't listen or phone
in live, you can check out the archive recordings later:

http://www.VoipUsersConference.org

http://www.VoipUsersConference.org/topics.php - agenda (and listen/download)

http://www.VoipUsersConference.org/astusers.htm - play in Flash player

On a personal note, I might have been interested in experiencing *now,
but you need to have an available, trashable piece of hardware to
use it AFAIK. If I'm wrong, I'll find out from whoever is around from
Digium to talk about the subject Friday.

Randy

On 9/17/07, Jim Canfield [EMAIL PROTECTED] wrote:

  Greetings,

  Last week I began researching Asterisk for the first time. I did what most
 noobs would do; downloaded an image that seemed simple and straightforward
 and had some credibility (*now).  I also downloaded the TFOT version 1 as a
 guide.

  As questions arose, I tossed a few out in #asterisckNOW channel..and found
 it to be a ghost town.  Only later did i start to ask a few quesions in
 #asterisk...my biggest mistake was mentioning *now and I was quickly marked
 as the GUI idiot.  Not entirely untrue at this point but not helpful for
 someone who is getting started.

  Here are my first impressions:


 The Devs have spent a LOT of time on *now and seem to be doing a fantastic
 job.
 *now is not just a GUI...it's a complete base/reference system - I like that
 the MOST.
 *now is a great starting point for someone new (Me).
 *now needs documentation!  I know it's in beta, but having links to a down
 site, is not cool. (Sign me up for help if needed).
 *now could be more geared for use as a universal tool.  The default contexts
 and files were quickly replaced with more standard configs.
 *now could be very helpful in tracking issues with links to Report a
 problem or search the WIKI from the app.
  I understand the tendency to love the CLI, but I honestly think there a
 place for a GUI in Asterisk. How many of us still use the mysql CLI? I can't
 expect my helpdesk guy to know emacs or vi just to add a user.

  Curiously,

  jc









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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-19 Thread Jay R. Ashworth
On Mon, Sep 17, 2007 at 06:48:37PM -0500, Lacy Moore - Aspendora wrote:
What you will find is that asking gui questions in asterisk is about like
asking about the New York Giants in a New York Jets forums.  They are both
NFL teams and both from New York.  However, they both have their own fan
base and not too many people are fans of both and neither one will help you
with information regarding the other.

That's a pretty weak analogy.

A better one, in my opinion, would be asking about SCO Unix on a
general Unix forum.

I may know Asterisk, and may try to help you, but when you start
talking the gui's I won't be able to help much. Not because I'm
ignoring you, but because I don't know the gui's. I know the cli
and have no use in learning the gui.

Which is fine, but I gather he felt dissed, not merely ignored.

(Note: I wasn't there)

Cheers,
-- jra
-- 
Jay R. Ashworth   Baylink  [EMAIL PROTECTED]
Designer The Things I Think   RFC 2100
Ashworth  Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA  http://photo.imageinc.us +1 727 647 1274

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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-18 Thread James FitzGibbon
On 9/17/07, Jim Canfield [EMAIL PROTECTED] wrote:

 stuff useless. My real concern was the immediate '/ignore' for asking
 about an issue with the *now ditro that actually had nothing to do with
 the GUI itself. Truth be told, most of my time today was in the CLI


You may be taking what happened on IRC a bit too literally.

You got plenty of help on your Polycom and call parking issues on 09/14,
from some very knowledgeable people.  On 09/17, you asked one question about
rPath/Conary and one person did a '/me puts jcanfield on ignore' emote.  He
probably didn't even ignore you, it was just his way of saying he wasn't
interested in answering questions about packaging systems on a Linux distro
he doesn't use.  The simple answer to your question (how do I get the
LDAPGet module) is answered on the Wiki - you download it from the author's
site.  The question of how do I package some arbitrary source code into a
conary package? isn't really germane to #asterisk.

As to the second class citizen point, I think you'll find that people who
come into #asterisk asking about problems with their GUI-enabled Asterisk
install fall into one of two categories: those who are willing to reduce the
problem down to it's non-GUI elements and pastebin the configs and output,
and those who are incapable or unwilling to do so.  The former tend to get
help from people on #asterisk; IMHO the latter should find other places to
ask for help, or pay for consulting services.

-- 
j.
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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-18 Thread Anthony Francis
James FitzGibbon wrote:
 On 9/17/07, *Jim Canfield* [EMAIL PROTECTED] 
 mailto:[EMAIL PROTECTED] wrote:

 stuff useless. My real concern was the immediate '/ignore' for asking
 about an issue with the *now ditro that actually had nothing to do
 with
 the GUI itself. Truth be told, most of my time today was in the CLI 

  
 You may be taking what happened on IRC a bit too literally.

 You got plenty of help on your Polycom and call parking issues on 
 09/14, from some very knowledgeable people.  On 09/17, you asked one 
 question about rPath/Conary and one person did a '/me puts jcanfield 
 on ignore' emote.  He probably didn't even ignore you, it was just his 
 way of saying he wasn't interested in answering questions about 
 packaging systems on a Linux distro he doesn't use.  The simple answer 
 to your question (how do I get the LDAPGet module) is answered on 
 the Wiki - you download it from the author's site.  The question of 
 how do I package some arbitrary source code into a conary package? 
 isn't really germane to #asterisk.

 As to the second class citizen point, I think you'll find that people 
 who come into #asterisk asking about problems with their GUI-enabled 
 Asterisk install fall into one of two categories: those who are 
 willing to reduce the problem down to it's non-GUI elements and 
 pastebin the configs and output, and those who are incapable or 
 unwilling to do so.  The former tend to get help from people on 
 #asterisk; IMHO the latter should find other places to ask for help, 
 or pay for consulting services.

 -- 
 j.
 
Three cheers,
Most of these people you are expecting help from are volunteering their 
time and assistance, for you to complain that you don't think you got 
enough service from volunteers is a bit preposterous.

-- 
Thank you and have a wonderful day,

Anthony Francis
Rockynet VOIP


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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-18 Thread Jim Canfield
   James FitzGibbon wrote:

 On 9/17/07, Jim Canfield [EMAIL PROTECTED] wrote:

   stuff useless. My real concern was the immediate '/ignore' for asking
   about an issue with the *now ditro that actually had nothing to do
   with
   the GUI itself. Truth be told, most of my time today was in the CLI

  
 You may be taking what happened on IRC a bit too literally.

   You are right, judging from the responses I have received both on and
   off-list. Everyone has been extremely polite and understanding.  I partly
   expected to get flamed on this one.  Many thanks to all who responded!

 You got plenty of help on your Polycom and call parking issues on 09/14,
 from some very knowledgeable people.  On 09/17, you asked one question
 about rPath/Conary and one person did a '/me puts jcanfield on ignore'
 emote.  He probably didn't even ignore you, it was just his way of
 saying he wasn't interested in answering questions about packaging
 systems on a Linux distro he doesn't use.  The simple answer to your
 question (how do I get the LDAPGet module) is answered on the Wiki -
 you download it from the author's site.  The question of how do I
 package some arbitrary source code into a conary package? isn't really
 germane to #asterisk.

   In no way did I mean to discredit the help I have received so far.  As a
   newcomer I saw asterisk/asteriskNOW/Digium as one and the same. I realize
   now, the ecosystem that is Asterisk, is much more diverse than that.   


 As to the second class citizen point, I think you'll find that people
 who come into #asterisk asking about problems with their GUI-enabled
 Asterisk install fall into one of two categories: those who are willing
 to reduce the problem down to it's non-GUI elements and pastebin the
 configs and output, and those who are incapable or unwilling to do so. 
 The former tend to get help from people on #asterisk; IMHO the latter
 should find other places to ask for help, or pay for consulting
 services.

   100% agree.

   Thanks again.

   jc

References

   Visible links
   1. mailto:[EMAIL PROTECTED]
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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-18 Thread shadowym
You cannot set up your dialplan with the CLI or am I missing something?

Creating relatively simple dialplans manually can be quite time consuming.
A GUI takes care of all that grunt work.

-Original Message-
From: SIP [mailto:[EMAIL PROTECTED] 
Sent: Monday, September 17, 2007 2:12 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Why does everyone seem to dislike *now?

Not at all relevant to your query, but I still use the mysql CLI for any 
mysql task... and while most OSs have nice, functional tools to add 
users (command-line tools), there are SOME (*cough* Irix *cough*) where 
there are no CLI tools and VI is your only option (especially if you're 
remotely logged in via a term window and have no X).

GUIs have their place. But it's often a trade-off between abstracting 
the details to make things user-friendly and hiding the power that is 
available via the CLI from someone who knows it. If you're comfortable 
with the CLI, why learn another tool? If you're NOT comfortable with the 
CLI, by all means use a GUI, but don't expect people who never use it to 
be of much help when you ask questions.

That being said, I like AsteriskNow's GUI. They've obviously spent a lot 
of work on it (prettier than the stuff that comes with Trixbox). 
However, for me, I learned using vi and the cli, so I can never quite 
find what I'm looking for in AsteriskNow.

N.


Jim Canfield wrote:
 Greetings,

 Last week I began researching Asterisk for the first time. I did what 
 most noobs would do; downloaded an image that seemed simple and 
 straightforward and had some credibility (*now).  I also downloaded 
 the TFOT version 1 as a guide.

 As questions arose, I tossed a few out in #asterisckNOW channel..and 
 found it to be a ghost town.  Only later did i start to ask a few 
 quesions in #asterisk...my biggest mistake was mentioning *now and I 
 was quickly marked as the GUI idiot.  Not entirely untrue at this 
 point but not helpful for someone who is getting started.

 Here are my first impressions:

 * The Devs have spent a LOT of time on *now and seem to be doing a
   fantastic job.
 * *now is not just a GUI...it's a complete base/reference system -
   I like that the MOST.
 * *now is a great starting point for someone new (Me).
 * *now needs documentation!  I know it's in beta, but having links
   to a down site, is not cool. (Sign me up for help if needed).
 * *now could be more geared for use as a universal tool.  The
   default contexts and files were quickly replaced with more
   standard configs.
 * *now could be very helpful in tracking issues with links to
   Report a problem or search the WIKI from the app.

 I understand the tendency to love the CLI, but I honestly think there 
 a place for a GUI in Asterisk. How many of us still use the mysql CLI? 
 I can't expect my helpdesk guy to know emacs or vi just to add a user.

 Curiously,

 jc








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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-18 Thread Tzafrir Cohen
On Tue, Sep 18, 2007 at 10:03:50AM -0700, shadowym wrote:
 You cannot set up your dialplan with the CLI or am I missing something?
 
 Creating relatively simple dialplans manually can be quite time consuming.
 A GUI takes care of all that grunt work.

You write a dialplan with a text editor. Or copy from an existing sample
/ template.

And you use decent automation and proper includes and patterns.

GUIs often tend to force you to do time-consuming work over and over
again and get in the way of automation, which is usually trivial in a
decent command-line interface.

GUIs automate certain things. As long as you are within the supported
flow. But once you leave it, you often have to do more work.

(Those are generic observasions. Let's not go over the GUI flamewars
again)

-- 
   Tzafrir Cohen   
icq#16849755jabber:[EMAIL PROTECTED]
+972-50-7952406   mailto:[EMAIL PROTECTED]   
http://www.xorcom.com  iax:[EMAIL PROTECTED]/tzafrir

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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-18 Thread Eric ManxPower Wieling
If the #AsteriskNOW channel is dead on IRC that does not mean you can 
bring your problems to a channel dedicated to Asterisk (i.e. no GUI). 
Go ahead and use AsteriskNOW, but don't pester the people in #asterisk, 
most of which have never used it and many have never even heard of it.

All the GUIs make incredibly complex dialplans, macros, and AGIs to do 
what they do.  If you are using AsteriskNOW and build your config files 
from scratch then most everyone on #asterisk is willing to help you -- 
you are using simple easy to understand, troubleshoot, and diagnose 
config files.  The problem with this is that the GUI will no longer work.

AsteriskNOW is not Asterisk.  Asking questions about AsteriskNOW on 
#asterisk is like asking for support for your linux based cell phone on 
#linux.  The environment, built, paths, libraries, and software are all 
totally different on a linux based cellphone and people that know Linux 
really can't help you.  All you end up doing is wasting people's time.

There is a similar problem with #asterisk-dev.  You do not go to 
#asterisk-dev to ask user type questions.  That is not what the channel 
is for.  #asterisk-dev is for development questions related to Asterisk.

I'm sure that AsteriskNOW is a great product.  Use the correct support 
methods, that is all we ask.

SIP wrote:
 Not at all relevant to your query, but I still use the mysql CLI for any 
 mysql task... and while most OSs have nice, functional tools to add 
 users (command-line tools), there are SOME (*cough* Irix *cough*) where 
 there are no CLI tools and VI is your only option (especially if you're 
 remotely logged in via a term window and have no X).
 
 GUIs have their place. But it's often a trade-off between abstracting 
 the details to make things user-friendly and hiding the power that is 
 available via the CLI from someone who knows it. If you're comfortable 
 with the CLI, why learn another tool? If you're NOT comfortable with the 
 CLI, by all means use a GUI, but don't expect people who never use it to 
 be of much help when you ask questions.
 
 That being said, I like AsteriskNow's GUI. They've obviously spent a lot 
 of work on it (prettier than the stuff that comes with Trixbox). 
 However, for me, I learned using vi and the cli, so I can never quite 
 find what I'm looking for in AsteriskNow.
 
 N.
 
 
 Jim Canfield wrote:
 Greetings,

 Last week I began researching Asterisk for the first time. I did what 
 most noobs would do; downloaded an image that seemed simple and 
 straightforward and had some credibility (*now).  I also downloaded 
 the TFOT version 1 as a guide.

 As questions arose, I tossed a few out in #asterisckNOW channel..and 
 found it to be a ghost town.  Only later did i start to ask a few 
 quesions in #asterisk...my biggest mistake was mentioning *now and I 
 was quickly marked as the GUI idiot.  Not entirely untrue at this 
 point but not helpful for someone who is getting started.

 Here are my first impressions:

 * The Devs have spent a LOT of time on *now and seem to be doing a
   fantastic job.
 * *now is not just a GUI...it's a complete base/reference system -
   I like that the MOST.
 * *now is a great starting point for someone new (Me).
 * *now needs documentation!  I know it's in beta, but having links
   to a down site, is not cool. (Sign me up for help if needed).
 * *now could be more geared for use as a universal tool.  The
   default contexts and files were quickly replaced with more
   standard configs.
 * *now could be very helpful in tracking issues with links to
   Report a problem or search the WIKI from the app.

 I understand the tendency to love the CLI, but I honestly think there 
 a place for a GUI in Asterisk. How many of us still use the mysql CLI? 
 I can't expect my helpdesk guy to know emacs or vi just to add a user.


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[asterisk-users] Why does everyone seem to dislike *now?

2007-09-17 Thread Jim Canfield
   Greetings,

   Last week I began researching Asterisk for the first time. I did what most
   noobs would do; downloaded an image that seemed simple and straightforward
   and had some credibility (*now).  I also downloaded the TFOT version 1 as
   a guide.

   As questions arose, I tossed a few out in #asterisckNOW channel..and found
   it to be a ghost town.  Only later did i start to ask a few quesions in
   #asterisk...my biggest mistake was mentioning *now and I was quickly
   marked as the GUI idiot.  Not entirely untrue at this point but not
   helpful for someone who is getting started.

   Here are my first impressions:

 * The Devs have spent a LOT of time on *now and seem to be doing a
   fantastic job.
 * *now is not just a GUI...it's a complete base/reference system - I
   like that the MOST.
 * *now is a great starting point for someone new (Me).
 * *now needs documentation!  I know it's in beta, but having links to a
   down site, is not cool. (Sign me up for help if needed).
 * *now could be more geared for use as a universal tool.  The default
   contexts and files were quickly replaced with more standard configs.
 * *now could be very helpful in tracking issues with links to Report a
   problem or search the WIKI from the app.

   I understand the tendency to love the CLI, but I honestly think there a
   place for a GUI in Asterisk. How many of us still use the mysql CLI? I
   can't expect my helpdesk guy to know emacs or vi just to add a user.

   Curiously,

   jc
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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-17 Thread SIP
Not at all relevant to your query, but I still use the mysql CLI for any 
mysql task... and while most OSs have nice, functional tools to add 
users (command-line tools), there are SOME (*cough* Irix *cough*) where 
there are no CLI tools and VI is your only option (especially if you're 
remotely logged in via a term window and have no X).

GUIs have their place. But it's often a trade-off between abstracting 
the details to make things user-friendly and hiding the power that is 
available via the CLI from someone who knows it. If you're comfortable 
with the CLI, why learn another tool? If you're NOT comfortable with the 
CLI, by all means use a GUI, but don't expect people who never use it to 
be of much help when you ask questions.

That being said, I like AsteriskNow's GUI. They've obviously spent a lot 
of work on it (prettier than the stuff that comes with Trixbox). 
However, for me, I learned using vi and the cli, so I can never quite 
find what I'm looking for in AsteriskNow.

N.


Jim Canfield wrote:
 Greetings,

 Last week I began researching Asterisk for the first time. I did what 
 most noobs would do; downloaded an image that seemed simple and 
 straightforward and had some credibility (*now).  I also downloaded 
 the TFOT version 1 as a guide.

 As questions arose, I tossed a few out in #asterisckNOW channel..and 
 found it to be a ghost town.  Only later did i start to ask a few 
 quesions in #asterisk...my biggest mistake was mentioning *now and I 
 was quickly marked as the GUI idiot.  Not entirely untrue at this 
 point but not helpful for someone who is getting started.

 Here are my first impressions:

 * The Devs have spent a LOT of time on *now and seem to be doing a
   fantastic job.
 * *now is not just a GUI...it's a complete base/reference system -
   I like that the MOST.
 * *now is a great starting point for someone new (Me).
 * *now needs documentation!  I know it's in beta, but having links
   to a down site, is not cool. (Sign me up for help if needed).
 * *now could be more geared for use as a universal tool.  The
   default contexts and files were quickly replaced with more
   standard configs.
 * *now could be very helpful in tracking issues with links to
   Report a problem or search the WIKI from the app.

 I understand the tendency to love the CLI, but I honestly think there 
 a place for a GUI in Asterisk. How many of us still use the mysql CLI? 
 I can't expect my helpdesk guy to know emacs or vi just to add a user.

 Curiously,

 jc





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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-17 Thread Jim Canfield
SIP wrote:
 Not at all relevant to your query, but I still use the mysql CLI for any 
 mysql task... and while most OSs have nice, functional tools to add 
 users (command-line tools), there are SOME (*cough* Irix *cough*) where 
 there are no CLI tools and VI is your only option (especially if you're 
 remotely logged in via a term window and have no X).

 GUIs have their place. But it's often a trade-off between abstracting 
 the details to make things user-friendly and hiding the power that is 
 available via the CLI from someone who knows it. If you're comfortable 
 with the CLI, why learn another tool? If you're NOT comfortable with the 
 CLI, by all means use a GUI, but don't expect people who never use it to 
 be of much help when you ask questions.
   
Thanks for the response. I agree there is a trade-off between 
abstracting details and making things user friendly. That said, I also 
believe there are huge barriers to entry when one becomes CLI 
onlyI'm speaking of newcomers. A proper GUI will take the CLI into 
account and CLI will remain effective. This is true for most successful 
linux projects. I was able to create a working system *now and a CLI 
book (TFOT) w/o any real issues. Granted I did render much of the neat 
stuff useless. My real concern was the immediate '/ignore' for asking 
about an issue with the *now ditro that actually had nothing to do with 
the GUI itself. Truth be told, most of my time today was in the CLI 
console and the file editor...both are very nice IMHO. I see no reason 
to create a second class of community citizens.

Thanks again,

jc
 That being said, I like AsteriskNow's GUI. They've obviously spent a lot 
 of work on it (prettier than the stuff that comes with Trixbox). 
 However, for me, I learned using vi and the cli, so I can never quite 
 find what I'm looking for in AsteriskNow.

 N.

   


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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-17 Thread Matt Riddell
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Jim Canfield wrote:
 console and the file editor...both are very nice IMHO. I see no reason 
 to create a second class of community citizens.

I think it comes from the fear that without logging into an Asterisk
server and knowing what settings etc you are using, the possibilities
for problems come under a somewhat different scenario.

In the past, you could help someone sort a problem, only for the config
files to be overwritten the next time the user did something in the GUI.

I think that the GUIs are a good idea for the end customer, but for the
person who is supposed to be administering your Asterisk boxes (on a
technical level), they can sometimes get in the way.

The other problem is that if you give control of a GUI to the user of
the system you can end up with a system going down etc because the user
decided to change all the settings.

- --
Kind Regards,

Matt Riddell
Director
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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-17 Thread SIP
Jim Canfield wrote:
 SIP wrote:
   
 Not at all relevant to your query, but I still use the mysql CLI for any 
 mysql task... and while most OSs have nice, functional tools to add 
 users (command-line tools), there are SOME (*cough* Irix *cough*) where 
 there are no CLI tools and VI is your only option (especially if you're 
 remotely logged in via a term window and have no X).

 GUIs have their place. But it's often a trade-off between abstracting 
 the details to make things user-friendly and hiding the power that is 
 available via the CLI from someone who knows it. If you're comfortable 
 with the CLI, why learn another tool? If you're NOT comfortable with the 
 CLI, by all means use a GUI, but don't expect people who never use it to 
 be of much help when you ask questions.
   
 
 Thanks for the response. I agree there is a trade-off between 
 abstracting details and making things user friendly. That said, I also 
 believe there are huge barriers to entry when one becomes CLI 
 onlyI'm speaking of newcomers. A proper GUI will take the CLI into 
 account and CLI will remain effective. This is true for most successful 
 linux projects. I was able to create a working system *now and a CLI 
 book (TFOT) w/o any real issues. Granted I did render much of the neat 
 stuff useless. My real concern was the immediate '/ignore' for asking 
 about an issue with the *now ditro that actually had nothing to do with 
 the GUI itself. Truth be told, most of my time today was in the CLI 
 console and the file editor...both are very nice IMHO. I see no reason 
 to create a second class of community citizens.

 Thanks again,

   
That, I'm afraid, is the stuff of religion: DistroX vs. DistroY; GUI vs. 
CLI; Power User vs. Noob; etc. It shouldn't be, but the somewhat 
irrevocable principle of cognitive dissonance says otherwise.

I like well-designed GUIs.  However, far too often, open-source projects 
are not ripe with good UI designers -- people who understand the natural 
flow of data and how to manage it in such a way to make the experience 
pleasant and easy. That, and good graphic designers.  All too often, the 
coders seem to rely on any ol' UI to get by because, to them, it's all 
about the functionality and couching that in a display. That's well and 
good, but it's not enough. Not nearly. Graphics is 1 part science, 4 
parts art. UI is 4 parts science, one part art. It's a rare designer who 
can do both well, and it's a VERY rare coder who can do EITHER well. But 
try they do... and what comes from it is often a half-assed job that 
doesn't satisfy ANYone. Power users find it clunky and not powerful 
enough. Noobs find it clunky, unintuitive, and hard to understand. And 
then the wars begin.

The AsteriskNow gui is better than many I've seen, but it still lacks 
some basics of program flow and that last 30% of finesse that would make 
it REALLY appealing.

However, for basic getting to and fro in a foreign environment, it'll 
work in a pinch.

N.



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Re: [asterisk-users] Why does everyone seem to dislike *now?

2007-09-17 Thread Lacy Moore - Aspendora
On 9/17/07, Jim Canfield [EMAIL PROTECTED] wrote:

  Greetings,

 Last week I began researching Asterisk for the first time. I did what most
 noobs would do; downloaded an image that seemed simple and straightforward
 and had some credibility (*now).  I also downloaded the TFOT version 1 as a
 guide.

 As questions arose, I tossed a few out in #asterisckNOW channel..and found
 it to be a ghost town.  Only later did i start to ask a few quesions in
 #asterisk...my biggest mistake was mentioning *now and I was quickly marked
 as the GUI idiot.  Not entirely untrue at this point but not helpful for
 someone who is getting started.


You started in asteriskNOW, which was the right place.  No one was there, so
you decided to go to asterisk and got upset that no one would answer your
questions regarding asteriskNOW.

My guess is that there was no one there that had any experience with
asteriskNOW, if there was, they would have been on asteriskNOW as well.

What you will find is that asking gui questions in asterisk is about like
asking about the New York Giants in a New York Jets forums.  They are both
NFL teams and both from New York.  However, they both have their own fan
base and not too many people are fans of both and neither one will help you
with information regarding the other.

I may know Asterisk, and may try to help you, but when you start talking the
gui's I won't be able to help much.  Not because I'm ignoring you, but
because I don't know the gui's.  I know the cli and have no use in learning
the gui.

There is a asterisk-now and asterisk-gui mailing list.  Both are low volume
compared to this.  There is also some forums for asteriskNOW located at
forums.digium.com.  You may want to give the forums a try.

asteriskNOW may be suffering from the chicken and egg concept.  There aren't
enough people using it, so there aren't enough people answering questions.
There aren't enough people answering questions because there aren't enough
people using it.

Since asteriskNOW is based on 1.4, it could be that people are in a wait and
see period.  There are a lot of people, myself included, that haven't
switched to 1.4.  I heavily use the chan_sccp project, and until things
stabilize enough on 1.4 so that chan_sccp can stabilize on 1.4, I can't
switch.

I'm sure over the next 6 to 12 months more people will be moving to 1.4, and
because of that, we'll see more activity with asteriskNOW.  The only way
it'll happen faster is if Digium hires Microsoft's marketing people to
convince everyone that everyone else is using 1.4 and they should switch
before getting left behind.  Let's face it, you don't want to be the last
person left running an outdated piece of software (for the record, I still
use Windows 2000  and XP, and only have Vista on a test machine, so that
marketing doesn't always work).

Just hang in there and you may be one of the first pioneers using
asteriskNOW, while the rest of us dinosaurs still use the cli :-)

Here are my first impressions:

- The Devs have spent a LOT of time on *now and seem to be doing a
fantastic job.
- *now is not just a GUI...it's a complete base/reference system - I
like that the MOST.
- *now is a great starting point for someone new (Me).
- *now needs documentation!  I know it's in beta, but having links
to a down site, is not cool. (Sign me up for help if needed).
- *now could be more geared for use as a universal tool.  The
default contexts and files were quickly replaced with more standard 
 configs.
- *now could be very helpful in tracking issues with links to
Report a problem or search the WIKI from the app.

 I understand the tendency to love the CLI, but I honestly think there a
 place for a GUI in Asterisk. How many of us still use the mysql CLI? I can't
 expect my helpdesk guy to know emacs or vi just to add a user.

 Curiously,

 jc









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Somewhere I wish I wasn't
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