Re: [asterisk-users] problems with some incoming/outgoing calls
On Thu, Oct 23, 2008 at 11:30:29PM +1100, Fernando Serto wrote: Hi, I've been very puzzled lately. I installed a phone system for a friend a few weeks ago, and they're having a problem that I can't get rid of, actually 2 problems. Before I go into the problems, let me tell you about the setup. It's a pretty small setup with only 4 handsets, all Polycom 320s, the server is a Dell SC440 with Intel E2180 CPU (dual core, 2GHz) and 512MB Ram. Internet Connection is an ADSL2, with a not so reliable ISP in australia. For incoming calls, I had a Digium TDM410P with 4xFXO modules and HWEC. Because of these problems, i replaced the Digium card with a Sangoma A200D, but it didn't make any difference to the problems. All phones are hooked up to a Netgear PoE switch. Almost forgot to mention that this is not my first Asterisk setup, and in fact it is my 4th, and I used various SIP handsets before, and also different cards (Analog and Digital), so I'm not a total noob. Let's get to the problems... 1) Some incoming calls cannot be picked up Sometimes, incoming calls, coming through the analog card, cannot be picked up. All handsets are set to ring at the same time on incoming calls. and most of the time, calls can be answered on any of the handsets, but maybe 3 or 4 times a day, all handsets will be ringing, and you go to one handset to answer the call, you pick the handset, and it doesn't answer the call, it keeps ringing, then you go to another handset, and still can't pick up, sometimes, you can even try all 4 handsets, and no luck. but, at other times, you can't answer on the first handset, but you can on another, and it is totally random. but people are pretty pissed off for running around to answer a call. and what puzzles me is that you can sit around watching logs for hours, and it won't happen, other times, it happens 3 times in a row. any ideas? Could you please enable 'sip set debug' in the Asterisk CLI and provide a trace? 2) Delay on outgoing calls via SIP People have been saying that when they call people, there's a delay for the call to be answered. For example, caller dials a number, callee answers the ringing phone, but caller is still listening to a ringing tone, and after a few seconds (up to 15 seconds) it sounds like the callee has just answered the call, when in fact, he had already answered a few seconds before. Problem with this is that some callees will hangup before the caller starts talking. These calls are going via pennytel, in australia, which seems to be a pretty good VOIP provider around here, and I've been using it on other setups and never had these issues. Maybe this is a dialplan issue? Any chance you use freepbx? To see if there's a dialplan issue, use: 'core set verbose 3' in the Asterisk CLI. -- Tzafrir Cohen icq#16849755 jabber:[EMAIL PROTECTED] +972-50-7952406 mailto:[EMAIL PROTECTED] http://www.xorcom.com iax:[EMAIL PROTECTED]/tzafrir ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] problems with some incoming/outgoing calls
Hi, I've been very puzzled lately. I installed a phone system for a friend a few weeks ago, and they're having a problem that I can't get rid of, actually 2 problems. Before I go into the problems, let me tell you about the setup. It's a pretty small setup with only 4 handsets, all Polycom 320s, the server is a Dell SC440 with Intel E2180 CPU (dual core, 2GHz) and 512MB Ram. Internet Connection is an ADSL2, with a not so reliable ISP in australia. For incoming calls, I had a Digium TDM410P with 4xFXO modules and HWEC. Because of these problems, i replaced the Digium card with a Sangoma A200D, but it didn't make any difference to the problems. All phones are hooked up to a Netgear PoE switch. Almost forgot to mention that this is not my first Asterisk setup, and in fact it is my 4th, and I used various SIP handsets before, and also different cards (Analog and Digital), so I'm not a total noob. Let's get to the problems... 1) Some incoming calls cannot be picked up Sometimes, incoming calls, coming through the analog card, cannot be picked up. All handsets are set to ring at the same time on incoming calls. and most of the time, calls can be answered on any of the handsets, but maybe 3 or 4 times a day, all handsets will be ringing, and you go to one handset to answer the call, you pick the handset, and it doesn't answer the call, it keeps ringing, then you go to another handset, and still can't pick up, sometimes, you can even try all 4 handsets, and no luck. but, at other times, you can't answer on the first handset, but you can on another, and it is totally random. but people are pretty pissed off for running around to answer a call. and what puzzles me is that you can sit around watching logs for hours, and it won't happen, other times, it happens 3 times in a row. any ideas? 2) Delay on outgoing calls via SIP People have been saying that when they call people, there's a delay for the call to be answered. For example, caller dials a number, callee answers the ringing phone, but caller is still listening to a ringing tone, and after a few seconds (up to 15 seconds) it sounds like the callee has just answered the call, when in fact, he had already answered a few seconds before. Problem with this is that some callees will hangup before the caller starts talking. These calls are going via pennytel, in australia, which seems to be a pretty good VOIP provider around here, and I've been using it on other setups and never had these issues. Well, sorry for the long first post, but I would really appreciate any suggestions you have. Cheers, Fernando ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] problems with some incoming/outgoing calls
Hi, which version of asterisk are you running? Perhaps if you post your extensions.conf and others related files you could get more accurate help. If you answer a ringing phone and you can't answer the call, there you could have a network or sip config problem, that means that the SIP packet is not returning to the pbx. Regards. Lucas On Thu, 23 Oct 2008 10:30:29 -0200, Fernando Serto [EMAIL PROTECTED] wrote: Hi, I've been very puzzled lately. I installed a phone system for a friend a few weeks ago, and they're having a problem that I can't get rid of, actually 2 problems. Before I go into the problems, let me tell you about the setup. It's a pretty small setup with only 4 handsets, all Polycom 320s, the server is a Dell SC440 with Intel E2180 CPU (dual core, 2GHz) and 512MB Ram. Internet Connection is an ADSL2, with a not so reliable ISP in australia. For incoming calls, I had a Digium TDM410P with 4xFXO modules and HWEC. Because of these problems, i replaced the Digium card with a Sangoma A200D, but it didn't make any difference to the problems. All phones are hooked up to a Netgear PoE switch. Almost forgot to mention that this is not my first Asterisk setup, and in fact it is my 4th, and I used various SIP handsets before, and also different cards (Analog and Digital), so I'm not a total noob. Let's get to the problems... 1) Some incoming calls cannot be picked up Sometimes, incoming calls, coming through the analog card, cannot be picked up. All handsets are set to ring at the same time on incoming calls. and most of the time, calls can be answered on any of the handsets, but maybe 3 or 4 times a day, all handsets will be ringing, and you go to one handset to answer the call, you pick the handset, and it doesn't answer the call, it keeps ringing, then you go to another handset, and still can't pick up, sometimes, you can even try all 4 handsets, and no luck. but, at other times, you can't answer on the first handset, but you can on another, and it is totally random. but people are pretty pissed off for running around to answer a call. and what puzzles me is that you can sit around watching logs for hours, and it won't happen, other times, it happens 3 times in a row. any ideas? 2) Delay on outgoing calls via SIP People have been saying that when they call people, there's a delay for the call to be answered. For example, caller dials a number, callee answers the ringing phone, but caller is still listening to a ringing tone, and after a few seconds (up to 15 seconds) it sounds like the callee has just answered the call, when in fact, he had already answered a few seconds before. Problem with this is that some callees will hangup before the caller starts talking. These calls are going via pennytel, in australia, which seems to be a pretty good VOIP provider around here, and I've been using it on other setups and never had these issues. Well, sorry for the long first post, but I would really appreciate any suggestions you have. Cheers, Fernando ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] problems with some incoming/outgoing calls
Hi, Sorry I forgot to mention versions and post files. Asterisk version: pbx:/etc/asterisk# asterisk -rx core show version Asterisk 1.4.22 built by root @ coope-pbx on a i686 running Linux on 2008-10-22 09:36:35 UTC I'm running zaptel 1.4.12.1 and wanpipe 3.3.14. Also tried zaptel 1.4.11 and 1.4.12, and wanpipe 3.2.7.1, and the problem happens on all versions. extensions.conf: http://www.pastebin.ca/1235312 sip.conf: http://www.pastebin.ca/1235317 zapata.conf: http://www.pastebin.ca/1235318 zaptel.conf: http://www.pastebin.ca/1235322 Let me know if I should be posting any other conf files. On Fri, Oct 24, 2008 at 1:27 AM, Lucas Alvarez [EMAIL PROTECTED] wrote: Hi, which version of asterisk are you running? Perhaps if you post your extensions.conf and others related files you could get more accurate help. If you answer a ringing phone and you can't answer the call, there you could have a network or sip config problem, that means that the SIP packet is not returning to the pbx. Regards. Lucas On Thu, 23 Oct 2008 10:30:29 -0200, Fernando Serto [EMAIL PROTECTED] wrote: Hi, I've been very puzzled lately. I installed a phone system for a friend a few weeks ago, and they're having a problem that I can't get rid of, actually 2 problems. Before I go into the problems, let me tell you about the setup. It's a pretty small setup with only 4 handsets, all Polycom 320s, the server is a Dell SC440 with Intel E2180 CPU (dual core, 2GHz) and 512MB Ram. Internet Connection is an ADSL2, with a not so reliable ISP in australia. For incoming calls, I had a Digium TDM410P with 4xFXO modules and HWEC. Because of these problems, i replaced the Digium card with a Sangoma A200D, but it didn't make any difference to the problems. All phones are hooked up to a Netgear PoE switch. Almost forgot to mention that this is not my first Asterisk setup, and in fact it is my 4th, and I used various SIP handsets before, and also different cards (Analog and Digital), so I'm not a total noob. Let's get to the problems... 1) Some incoming calls cannot be picked up Sometimes, incoming calls, coming through the analog card, cannot be picked up. All handsets are set to ring at the same time on incoming calls. and most of the time, calls can be answered on any of the handsets, but maybe 3 or 4 times a day, all handsets will be ringing, and you go to one handset to answer the call, you pick the handset, and it doesn't answer the call, it keeps ringing, then you go to another handset, and still can't pick up, sometimes, you can even try all 4 handsets, and no luck. but, at other times, you can't answer on the first handset, but you can on another, and it is totally random. but people are pretty pissed off for running around to answer a call. and what puzzles me is that you can sit around watching logs for hours, and it won't happen, other times, it happens 3 times in a row. any ideas? 2) Delay on outgoing calls via SIP People have been saying that when they call people, there's a delay for the call to be answered. For example, caller dials a number, callee answers the ringing phone, but caller is still listening to a ringing tone, and after a few seconds (up to 15 seconds) it sounds like the callee has just answered the call, when in fact, he had already answered a few seconds before. Problem with this is that some callees will hangup before the caller starts talking. These calls are going via pennytel, in australia, which seems to be a pretty good VOIP provider around here, and I've been using it on other setups and never had these issues. Well, sorry for the long first post, but I would really appreciate any suggestions you have. Cheers, Fernando ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
