Re: [asterisk-users] queue moh
Have you looked at mohsuggest in the sip configuration? Regards Ish On 10 July 2013 17:55, Andrew Thomas a...@datavox.co.uk wrote: Hi All, Sorry if this has been covered already, but I don't tend to follow this list as close as I should these days. Problem is that if a call comes in to a queue without option 'r' specified - moh plays as expected. Now, when that call is answered, all is fine. Trouble comes when that person then puts the caller on-hold. No moh is heard by the caller (in fact, they get silence). If I use 'r' - then ringing is heard - but the queue's musiconhold/musicclass is ignored completely. When the caller is put on hold, they do hear moh but the default moh context is used - not the moh of the queue. What I need is for the queue's moh to be used when the caller is put on hold (and without using the 'r' feature). Is this possible? * 1.8.16.0 (tried on various flavours of 1.8). Queue static and realtime (same outcome). Cheers Andy -- If you have received this communication in error we would appreciate you advising us either by telephone or return of e-mail. The contents of this message, and any attachments, are the property of DataVox, and are intended for the confidential use of the named recipient only. If you are not the intended recipient, employee or agent responsible for delivery of this message to the intended recipient, take note that any dissemination, distribution or copying of this communication and its attachments is strictly prohibited, and may be subject to civil or criminal action for which you may be liable. Every effort has been made to ensure that this e-mail or any attachments are free from viruses. While the company has taken every reasonable precaution to minimise this risk, neither company, nor the sender can accept liability for any damage which you sustain as a result of viruses. It is recommended that you should carry out your own virus checks before opening any attachments. Registered in England. No. 27459085. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] queue moh
Hi All, Sorry if this has been covered already, but I don't tend to follow this list as close as I should these days. Problem is that if a call comes in to a queue without option 'r' specified - moh plays as expected. Now, when that call is answered, all is fine. Trouble comes when that person then puts the caller on-hold. No moh is heard by the caller (in fact, they get silence). If I use 'r' - then ringing is heard - but the queue's musiconhold/musicclass is ignored completely. When the caller is put on hold, they do hear moh but the default moh context is used - not the moh of the queue. What I need is for the queue's moh to be used when the caller is put on hold (and without using the 'r' feature). Is this possible? * 1.8.16.0 (tried on various flavours of 1.8). Queue static and realtime (same outcome). Cheers Andy -- If you have received this communication in error we would appreciate you advising us either by telephone or return of e-mail. The contents of this message, and any attachments, are the property of DataVox, and are intended for the confidential use of the named recipient only. If you are not the intended recipient, employee or agent responsible for delivery of this message to the intended recipient, take note that any dissemination, distribution or copying of this communication and its attachments is strictly prohibited, and may be subject to civil or criminal action for which you may be liable. Every effort has been made to ensure that this e-mail or any attachments are free from viruses. While the company has taken every reasonable precaution to minimise this risk, neither company, nor the sender can accept liability for any damage which you sustain as a result of viruses. It is recommended that you should carry out your own virus checks before opening any attachments. Registered in England. No. 27459085. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue moh
Hello Andy, Have you tried using SetMusicOnHold command before Queue command? BR, Ioan On Wed, Jul 10, 2013 at 7:55 PM, Andrew Thomas a...@datavox.co.uk wrote: Hi All, Sorry if this has been covered already, but I don't tend to follow this list as close as I should these days. Problem is that if a call comes in to a queue without option 'r' specified - moh plays as expected. Now, when that call is answered, all is fine. Trouble comes when that person then puts the caller on-hold. No moh is heard by the caller (in fact, they get silence). If I use 'r' - then ringing is heard - but the queue's musiconhold/musicclass is ignored completely. When the caller is put on hold, they do hear moh but the default moh context is used - not the moh of the queue. What I need is for the queue's moh to be used when the caller is put on hold (and without using the 'r' feature). Is this possible? * 1.8.16.0 (tried on various flavours of 1.8). Queue static and realtime (same outcome). Cheers Andy -- If you have received this communication in error we would appreciate you advising us either by telephone or return of e-mail. The contents of this message, and any attachments, are the property of DataVox, and are intended for the confidential use of the named recipient only. If you are not the intended recipient, employee or agent responsible for delivery of this message to the intended recipient, take note that any dissemination, distribution or copying of this communication and its attachments is strictly prohibited, and may be subject to civil or criminal action for which you may be liable. Every effort has been made to ensure that this e-mail or any attachments are free from viruses. While the company has taken every reasonable precaution to minimise this risk, neither company, nor the sender can accept liability for any damage which you sustain as a result of viruses. It is recommended that you should carry out your own virus checks before opening any attachments. Registered in England. No. 27459085. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] queue MOH
On 15/03/10 11:23 AM, Thomas Perron wrote: I want callers to enter a queue and then hear music on hold. does anyone have notes on how to integrate queuing to a dial plan that uses moh? You can just set the music on hold class for the Queue in queues.conf - you actually have to provide an option (r IIRC) to provide ringing instead of music on hold. -- Cheers, Matt Riddell Managing Director ___ http://www.venturevoip.com/news.php (Daily Asterisk News) http://www.venturevoip.com/exchange.php (Full ITSP Solution) http://www.venturevoip.com/st.php (SmoothTorque Predictive Dialer) -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] queue MOH
I want callers to enter a queue and then hear music on hold. does anyone have notes on how to integrate queuing to a dial plan that uses moh? -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue moh problem with 1.4.23.1
I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting queue-holdtime=queue-holdtime queue-minutes=queue-minutes music=default monitor-join=yes monitor-format=wav maxlen=0 leavewhenempty=no joinempty=yes context= announce-holdtime=no announce-frequency=0 periodic-announce-frequency=20 periodic-announce=/var/lib/asterisk/moh-native/fpm-calm-river ;periodic-announce=/var/lib/asterisk/sounds/queue-youarenext ;periodic-announce=/var/lib/asterisk/sounds/queue-thereare ;periodic-announce=/var/lib/asterisk/sounds/queue-thankyou ;periodic-announce=/var/lib/asterisk/sounds/queue-callswaiting ;periodic-announce=/var/lib/asterisk/sounds/queue-holtime ;periodic-announce=/var/lib/asterisk/sounds/queue-minutes servicelevel=20 log: [Mar 6 05:19:20] DEBUG[21589] res_config_mysql.c: MySQL RealTime: Everything is fine. [Mar 6 05:19:20] DEBUG[21589] res_config_mysql.c: MySQL RealTime: Insert SQL: INSERT INTO queue_log SET time = '1236338360', callid = '1236338360.9', queuename = '7703', agent = 'NONE', event = 'ENTERQUEUE', data = '|3030' [Mar 6 05:19:20] DEBUG[21589] res_config_mysql.c: MySQL RealTime: row inserted on table: queue_log, id: 69 [Mar 6 05:19:20] VERBOSE[21589] logger.c: -- Started music on hold, class 'default', on IAX2/3030-2790 [Mar 6 05:19:20] DEBUG[21589] app_queue.c: Everyone is busy at this time [Mar 6 05:19:25] DEBUG[21589] app_queue.c: Everyone is busy at this time [Mar 6 05:19:30] DEBUG[21589] app_queue.c: Everyone is busy at this time [Mar 6 05:19:35] DEBUG[21589] app_queue.c: Everyone is busy at this time [Mar 6 05:19:40] VERBOSE[21589] logger.c: -- Stopped music on hold on IAX2/3030-2790 [Mar 6 05:19:40] VERBOSE[21589] logger.c: -- Playing periodic announcement [Mar 6 05:19:40] VERBOSE[21589] logger.c: -- IAX2/3030-2790 Playing '/var/lib/asterisk/moh-native/fpm-calm-river' (language 'en') Good thing is backport is working just fine. The problem is that I hear no moh even though log says it was started. I also do not hear any of the queue announcements. Whatever I set for periodic announcement I hear just fine (as shown in queues.conf above)and they are the same files I do not otherwise hear in the proper settings. It's early morning and I might be missing something, but anyone have any clues? Alex ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
