[asterisk-users] ring no answer / RONA versus HangUp
Hello List: I'm working on a funny scenario, where I'm bouncing calls from a Cisco call center into asterisk. Cisco call center has some logic that if a customer calls in, an agent is logged into a given extension... if Cisco sends a customer call to that extension, and there is a ring with no answer after a preset amount of time, Cisco concludes the agent is unavailable, kicks the agent off the queue, and pulls the customer call back to the front of the queue for the next available agent. This is all good. My problem is that I'm trying to figure out how best to tell asterisk 'let this ring, and don't pick it up,' that is, I want to exercise that Cisco behaviour that I've described. I know if I do not do an Answer() that the call is not yet picked up. However, if I do a HangUp(), is that functionally equivalent? Can you Hangup() a channel you never Answer() ed? I know these are pretty basic questions, but I've never thought about this problem like this before. I'm going to go ahead and play, but wanted to brainstorm this on the list. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] ring no answer / RONA versus HangUp
On Wednesday 16 June 2010 08:21:17 David Backeberg wrote: I know if I do not do an Answer() that the call is not yet picked up. However, if I do a HangUp(), is that functionally equivalent? Can you Hangup() a channel you never Answer() ed? A Hangup just returns -1, which causes the dialplan to terminate. So yes, you can Hangup() a call you never answered. -- Tilghman Lesher Digium, Inc. | Senior Software Developer twitter: Corydon76 | IRC: Corydon76-dig (Freenode) Check us out at: www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] ring no answer / RONA versus HangUp
On Wed, Jun 16, 2010 at 11:50 AM, Tilghman Lesher tles...@digium.com wrote: On Wednesday 16 June 2010 08:21:17 David Backeberg wrote: I know if I do not do an Answer() that the call is not yet picked up. However, if I do a HangUp(), is that functionally equivalent? Can you Hangup() a channel you never Answer() ed? A Hangup just returns -1, which causes the dialplan to terminate. So yes, you can Hangup() a call you never answered. What I was really trying to determine was whether the calling side would get the same behavior (rings, but no pickup) as if the dialplan was simulating a phone where nobody was picking it up. I ended up doing a: exten = s,1,Wait(10) exten = s,n,HangUp essentially, which was good enough for me to simulate 5 seconds of no-pickup, as perceived by the caller. Thanks much. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
