Re: [asterisk-users] Queue Monitor not mixing if using UNIQUEID in MONITOR_FILENAME
I spent hours debugging this a few weeks ago.
The ${UNIQUEID} contains a period (.). Mine are something like
.xx. When soxmix is executed to mix the in and out files, the
file types are not specified. This causes soxmix to attempt to
determine the file type by the filename's extension. The routine in sox
that looks for the filename's extension doesn't expect multiple periods
in the filename. So it finds the file type to be xx.wav (or xx.gsm) and
that's not a format sox can handle.
You can add an AGI call to your dialplan immediately after the Queue
application to join the files.
Ex Vitorino wrote:
(1st attempt was rejected by postfix @lists.digium.com, here goes the 2nd)
-- Forwarded message --
From: Ex Vitorino [EMAIL PROTECTED]
Date: Dec 18, 2006 11:41 PM
Subject: Queue Monitor not mixing if using UNIQUEID in MONITOR_FILENAME
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Hello Asterisk Users,
I guess the subject says the most of it; here goes some more
detail:
- Running Asterisk 1.2.14
- Objective: record all calls managed by a specific queue
- Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID}
Facts:
- If the UNIQUEID chan var is used in the MONITOR_FILENAME,
before calling the Queue() application, the two legs of the call are
not mixed and I end up with the two separate -in / -out files
- If it isn't used (for example: using only ${TIMESTAMP]-${CALLERIDNUM})
then, the legs are mixed together...
Note:
- In my first attempt I never managed to get the legs mixed... Only
after some experiment, I understood (well, not 100% clear why!)
that I had to also to add to include recordagentcalls=yes and
monitor-join=yes in agents.conf !
Can anyone provide some insight into this ? Thanks in advance!
(see below for config)
--
Ex Vito
queues.conf:
[general]
persistentmembers = yes
[the_queue]
musiconhold = default
announce = the_announcement
strategy = ringall
servicelevel = 20
context = the_context
wrapuptime = 10
announce-frequency = 30
announce-holdtime = once
monitor-format = wav
monitor-join = yes
eventwhencalled = yes
eventmemberstatus = no
reportholdtime = no
member = SIP/sip0001
agents.conf:
[general]
persistentagents=yes
recordagencalls=yes
monitor-join = yes
[agents]
(no agents declared, as they are directly configured in the
queues.conf file)
extensions.conf:
...
[globals]
SUPPORT_MONITOR_PATH=/var/spool/asterisk/monitor/support
[the_context]
exten = 305,1,Answer()
exten =
305,n,Set(MONITOR_FILENAME=${SUPPORT_MONITOR_PATH}/${TIMESTAMP}-${CALLERIDNUM})
exten = 305,n,Queue(the_queue,t)
exten = 305,n,Hangup()
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Re: [asterisk-users] Queue Monitor not mixing if using UNIQUEID in MONITOR_FILENAME
James,
Thanks a lot for sharing the result of those debugging hours ! :-)
I'm now left with two choices to begin with:
1. Replacing the . with a - within the dialplan
2. Replacing the Ubuntu Server packaged sox version (12.17.9)
with the most recent (12.18.2) which no longer seems to
suffer from that sillyness...
(yes, I did a quick new sox download/compile/test in a separate system
and soxmix file1.this.ext file2.that.ext mix.good.ext started working
with the new version !)
Kind Regards,
--
Ex Vito
On 12/19/06, James Fromm [EMAIL PROTECTED] wrote:
I spent hours debugging this a few weeks ago.
The ${UNIQUEID} contains a period (.). Mine are something like
.xx. When soxmix is executed to mix the in and out files, the
file types are not specified. This causes soxmix to attempt to
determine the file type by the filename's extension. The routine in sox
that looks for the filename's extension doesn't expect multiple periods
in the filename. So it finds the file type to be xx.wav (or xx.gsm) and
that's not a format sox can handle.
You can add an AGI call to your dialplan immediately after the Queue
application to join the files.
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Re: [Asterisk-Users] Queue Monitor Filename Problem
On 4/29/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi ! I am using queues with MOnitor Application but the thing is that Iwant to save the files starting with the Answering agent name. I have tried a lot of things but nothing seems to work. If i put Monitor application on top of dialing the agent then as soon as agent picks up the recording hangs up without recording anyhting. And if I put the Monitor application on top of Queue command then I have to specify the saving filename before I know that to which agent the call is going. ANy comments , suggestions appreciated. Thanks, Usman. You could start the recording with a manager command remotely via telnet... I've been working on this, but my problem is that I don't know socks and PHP too well. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] queue monitor
On Wed, 1 Dec 2004, Brian C. Fertig wrote: You can setup recording by default. This is how I have mine setup. I don't believe the way app_queue is now you can have the agent press something to have it start recording. Maybe the patch in http://bugs.digium.com/bug_view_advanced_page.php?bug_id=0002955 can help? I am not sure I have understood what you are after exactly so this is a bit of a stab in the dark. Peter ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] queue monitor
You can setup recording by default. This is how I have mine setup. I don't believe the way app_queue is now you can have the agent press something to have it start recording. .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruben Santos Sent: Wednesday, December 01, 2004 4:25 PM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] queue monitor We want to set up monitoring of calls going into our queue. We want to know if there was a way to initiate it, by having the agent who picks up the call dial a number to initiate the recording. Ruben T. Santos Director of Network Operations Brand X Networks (866) 487-3244 x 5203 [EMAIL PROTECTED] ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Queue Monitor
-Original Message- From: Kevin [mailto:[EMAIL PROTECTED] Sent: Saturday, August 21, 2004 5:16 PM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Queue Monitor I understand that putting monitor-format in the queues.conf file will start monitor recording of an active queue call. Is there a way to automatically do the post call processing like the 'm' option like when specifying the use of the monitor command? Try monitor-join=yes in queues.conf after the monitor-format line. This seems to join the two files together for me. Hope this helps, Robert Jackson ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
