Re: [asterisk-users] Queue and voicemail
Josué Conti wrote: Hi all, good? I would like to know if the option exists to together integrate the function of queue with the voicemail of the agent, or the pilot of the group. For example, in case that none of the agents of queue obtains to take care of a call, this call would be directed for a voicemail. I think you can do this in the dialplan - set a timeout for the queue, then route to voicemail when it expires. /Per Jessen, Zürich -- ENIDAN Technologies GmbH - managed email security. Starting at SFr1/month/user - http://www.spamchek.ch/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue and voicemail
You could alternatively set a context for your queue in your config and create an extension for voicemail, if you would rather give the option to go to voice mail to the caller... (example: They can dial 0 to leave a message) On 5/4/07, Per Jessen [EMAIL PROTECTED] wrote: Josué Conti wrote: Hi all, good? I would like to know if the option exists to together integrate the function of queue with the voicemail of the agent, or the pilot of the group. For example, in case that none of the agents of queue obtains to take care of a call, this call would be directed for a voicemail. I think you can do this in the dialplan - set a timeout for the queue, then route to voicemail when it expires. /Per Jessen, Zürich -- ENIDAN Technologies GmbH - managed email security. Starting at SFr1/month/user - http://www.spamchek.ch/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue and voicemail
Hi all, thanks for this reply. Follows below the current configurations of mine asterisk, where the line functions perfectly, but does not obtain to rotear in case that no agent takes care of, for the voicemail. How it could give an option to the caller so that it can send a message? Sample: it dials 0 to send a message. Best Regards extensions.conf [0023] exten=s,1,answer exten=s,2,queue(35270023|Ttn|||32) exten=s,3,playback(working) exten=s,4,waitmusiconhold(10) exten=s,5,goto(0122,s,1) exten=s,6,goto(macro-voicemail,s,1) agents.conf agent = 1122,1122,Agent 001 agent = 1123,1123,Agent 002 agent = 1023,1023,Agent 003 agent = 1027,1027,Agent 004 agent = 0217,0217,Agent 005 queues.conf [general] [0023] music=default timeout=60 ;retry=1 leavewhenempty = yes maxlen = 6 joinempty = yes announce-frequency = 90 announce-holdtime = yes queue-minutes = queue-minutes strategy=roundrobin member = Agent/1023 member = Agent/1027 member = Agent/1122 member = Agent/1123 ;member = Agent/0217 2007/5/5, 0xception [EMAIL PROTECTED]: You could alternatively set a context for your queue in your config and create an extension for voicemail, if you would rather give the option to go to voice mail to the caller... (example: They can dial 0 to leave a message) On 5/4/07, Per Jessen [EMAIL PROTECTED] wrote: Josué Conti wrote: Hi all, good? I would like to know if the option exists to together integrate the function of queue with the voicemail of the agent, or the pilot of the group. For example, in case that none of the agents of queue obtains to take care of a call, this call would be directed for a voicemail. I think you can do this in the dialplan - set a timeout for the queue, then route to voicemail when it expires. /Per Jessen, Zürich -- ENIDAN Technologies GmbH - managed email security. Starting at SFr1/month/user - http://www.spamchek.ch/ ___ --Bandwidth and Colocation provided by Easynews.comhttp://easynews.com/-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com http://easynews.com/-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue and voicemail
You can add another line like exten=0,1,VoiceMail([EMAIL PROTECTED]) this will catch the dialing of 0 before or after it enters the queue... but if you want them to be able to do that while in the queue then you need to add to your queue config a line like context=your-queue-context and then create a context that has that extension like above in it. that way when someone dials 0 in the queue they are also redirected to the voicemail ... hopefully that helps you out... i could show you what i did for my queue setup but it's all in AEL so not sure if that would help you as much... but the idea is still the same On 5/5/07, Josué Conti [EMAIL PROTECTED] wrote: Hi all, thanks for this reply. Follows below the current configurations of mine asterisk, where the line functions perfectly, but does not obtain to rotear in case that no agent takes care of, for the voicemail. How it could give an option to the caller so that it can send a message? Sample: it dials 0 to send a message. Best Regards extensions.conf [0023] exten=s,1,answer exten=s,2,queue(35270023|Ttn|||32) exten=s,3,playback(working) exten=s,4,waitmusiconhold(10) exten=s,5,goto(0122,s,1) exten=s,6,goto(macro-voicemail,s,1) agents.conf agent = 1122,1122,Agent 001 agent = 1123,1123,Agent 002 agent = 1023,1023,Agent 003 agent = 1027,1027,Agent 004 agent = 0217,0217,Agent 005 queues.conf [general] [0023] music=default timeout=60 ;retry=1 leavewhenempty = yes maxlen = 6 joinempty = yes announce-frequency = 90 announce-holdtime = yes queue-minutes = queue-minutes strategy=roundrobin member = Agent/1023 member = Agent/1027 member = Agent/1122 member = Agent/1123 ;member = Agent/0217 2007/5/5, 0xception [EMAIL PROTECTED]: You could alternatively set a context for your queue in your config and create an extension for voicemail, if you would rather give the option to go to voice mail to the caller... (example: They can dial 0 to leave a message) On 5/4/07, Per Jessen [EMAIL PROTECTED] wrote: Josué Conti wrote: Hi all, good? I would like to know if the option exists to together integrate the function of queue with the voicemail of the agent, or the pilot of the group. For example, in case that none of the agents of queue obtains to take care of a call, this call would be directed for a voicemail. I think you can do this in the dialplan - set a timeout for the queue, then route to voicemail when it expires. /Per Jessen, Zürich -- ENIDAN Technologies GmbH - managed email security. Starting at SFr1/month/user - http://www.spamchek.ch/ ___ --Bandwidth and Colocation provided by Easynews.comhttp://easynews.com/-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com http://easynews.com/ -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue then Voicemail
Look at show application queue It includes a timeout option, which after the call is not answered for some period of time will drop back to the dialplan and hence your voicemail. Regards, Adam On Tue, 2004-06-15 at 18:35, Matt wrote: Hi all, I'm stuggling with how to present calleds to a specific DDI (DID) with Music on hold whilst the call is hunted around 3 phones, then if not answered within a certain period forwarded to voicemail. So far I've got the queue working and the voicemail but not both together. Ive had a look on the wiki and the archives but can't spot anything that might point me in the right direction. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue then Voicemail
Hmmm. I tried: exten = 7001,1,Answer exten = 7001,2,Queue(test|t|||10) exten = 7001,3,Hangup exten = 7001,102,Voicemail(u100) exten = 7001,103,Hangup but that doesn't seem to work. I'm sure I've made a stupidly obvious mistake; but I can't for the life of me see what it is! Cheers Matt Look at show application queue It includes a timeout option, which after the call is not answered for some period of time will drop back to the dialplan and hence your voicemail. Regards, Adam On Tue, 2004-06-15 at 18:35, Matt wrote: Hi all, I'm stuggling with how to present calleds to a specific DDI (DID) with Music on hold whilst the call is hunted around 3 phones, then if not answered within a certain period forwarded to voicemail. So far I've got the queue working and the voicemail but not both together. Ive had a look on the wiki and the archives but can't spot anything that might point me in the right direction. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue then Voicemail
On Tuesday 15 June 2004 05:19, Matt wrote: exten = 7001,1,Answer exten = 7001,2,Queue(test|t|||10) exten = 7001,3,Hangup exten = 7001,102,Voicemail(u100) exten = 7001,103,Hangup I'm pretty sure you want exten = 7001,103,Voicemail(u100) exten = 7001,104,Hangup The help for the Queue app doesn't specify but I am going to throw out an educated guess that it is like Dial() where it jumps to n+101, n being the current step in the dialplan (2 in your example). Regards, Andrew ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Queue then Voicemail
I'll give that a try and let you know Matt -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Kohlsmith Sent: 15 June 2004 12:21 To: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] Queue then Voicemail On Tuesday 15 June 2004 05:19, Matt wrote: exten = 7001,1,Answer exten = 7001,2,Queue(test|t|||10) exten = 7001,3,Hangup exten = 7001,102,Voicemail(u100) exten = 7001,103,Hangup I'm pretty sure you want exten = 7001,103,Voicemail(u100) exten = 7001,104,Hangup The help for the Queue app doesn't specify but I am going to throw out an educated guess that it is like Dial() where it jumps to n+101, n being the current step in the dialplan (2 in your example). Regards, Andrew ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Queue then Voicemail
; goto philly q exten = 0,1,Answer exten = 0,2,Background(wrn-phillyq) exten = 0,3,Queue,phillyq exten = 0,4,WaitMusicOnHold(90) exten = 0,5,Voicemail(u1) exten = 0,6,Playback(vm-goodbye) exten = 0,7,Hangup -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Matt Sent: Tuesday, June 15, 2004 4:35 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Queue then Voicemail Hi all, I'm stuggling with how to present calleds to a specific DDI (DID) with Music on hold whilst the call is hunted around 3 phones, then if not answered within a certain period forwarded to voicemail. So far I've got the queue working and the voicemail but not both together. Ive had a look on the wiki and the archives but can't spot anything that might point me in the right direction. CHeers Matt ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
