Re: [Asterisk-Users] how to record all agent calls

2004-05-11 Thread brian k. west 



Only works in CVS-HEAD

bkw

  - Original Message - 
  From: 
  Jeff Crews 
  To: [EMAIL PROTECTED] 
  
  Sent: Tuesday, May 11, 2004 4:57 PM
  Subject: [Asterisk-Users] how to record 
  all agent calls
  I want to record incoming calls that are queued 
  when the call is connected to an agent.I added the following lines to 
  agents.conf before the list of agents:; Enable recording calls 
  addressed to agents. It's turned off by 
  default.recordagentcalls=yes;;The format to be used to record 
  the calls;wav, gsm, wav49.; By default its 
  "wav".recordformat=gsm;; Insert into CDR userfield a name of the 
  the created recording; By default it's turned 
  off.createlink=no;; The text to be added to the name of the 
  recording. Allows forming a url 
  link.;urlprefix=http://host.domain/calls/;; The optional directory 
  to save the conversations in. The default is; 
  /var/spool/asterisk/monitor;savecallsin=/var/callsand added to the 
  queues.conf file:; monitor-format = gsm|wav|wav49monitor-format = 
  gsm...and then issued the reload command in the Asterisk CLI 
  console.I even created the /var/log/asterisk/monitor directory because 
  it did not exist.Is there something else that needs to happen to 
  record calls between agents and callers so you can hear both sides of the 
  conversation?Thanks in advance.
  ---Jeff CrewsEastern Oregon Net, Inc.La Grande 
  OregonEmail [EMAIL PROTECTED]Voice 541-963-2625 or 800-785-7873, 
  extension 11 personal efax 503-907-6704, standard company fax 541-962-7818 
  web http://home.eoni.com

RE: [Asterisk-Users] how to record all agent calls

2004-05-11 Thread Paul Mahler 



you need to combine both sides of the conversation. This 
should be covered in the archives.

Paul






  
  
Paul 
  Mahler [EMAIL PROTECTED] 
  

  Signate, LLCPO Box 
  60430Palo Alto, CA94306VoIP Systems, Training  
  Consulting






From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff 
CrewsSent: Tuesday, May 11, 2004 2:57 PMTo: 
[EMAIL PROTECTED]Subject: [Asterisk-Users] how to 
record all agent calls
I want to record incoming calls that are queued when the 
call is connected to an agent.I added the following lines to agents.conf 
before the list of agents:; Enable recording calls addressed to agents. 
It's turned off by default.recordagentcalls=yes;;The format to 
be used to record the calls;wav, gsm, wav49.; By default its 
"wav".recordformat=gsm;; Insert into CDR userfield a name of the the 
created recording; By default it's turned off.createlink=no;; 
The text to be added to the name of the recording. Allows forming a url 
link.;urlprefix=http://host.domain/calls/;; The optional directory 
to save the conversations in. The default is; 
/var/spool/asterisk/monitor;savecallsin=/var/callsand added to the 
queues.conf file:; monitor-format = gsm|wav|wav49monitor-format = 
gsm...and then issued the reload command in the Asterisk CLI 
console.I even created the /var/log/asterisk/monitor directory because 
it did not exist.Is there something else that needs to happen to record 
calls between agents and callers so you can hear both sides of the 
conversation?Thanks in advance.
---Jeff CrewsEastern Oregon Net, Inc.La Grande 
OregonEmail [EMAIL PROTECTED]Voice 541-963-2625 or 800-785-7873, 
extension 11 personal efax 503-907-6704, standard company fax 541-962-7818 
web http://home.eoni.com 

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