Re: [asterisk-users] Recommended USB Headsets ?
About two and a half years ago, I upgraded a small call centre from corded handsets to X-Lite with Plantronics CS60 USB headsets. X-Lite lasted about two or three months before we ditched it in favour of Eyebeam. X-Lite disables too many features to be useful. With the Plantronics headset, X-lite and Eyebeam are about the only ones that support answering and terminating calls from the headset properly, so you're pretty well locked in there. (there are others that support the Plantronics headset, but every one I found was commercial and usually vendor specific) The Plantronics headsets are still going. Every few months, I get a complaint about calls dropping out, and every time it's been because the staff member in question hadn't put the headset back on the charger properly. Make sure that your echo cancellation is well taken care of if you're contemplating using softphones - generally speaking there's a much longer delay (in the order of ~150-200ms) in softphones compared to any physical phone - IP or analogue, so any echo you have will be much more noticeable and far more distracting. Edward Gray wrote: Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Any advice? Thanks! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
We've had no end of trouble with usb headsets on linux (especially cmedia chipset), as soon as you touch the volume control the sound settings all mess up... i'm sure there'll be an alsa seting somewhere which would solve this but i'm not that clued up on alsa so opted for using standard 2 connection headsets which work great (with a good soundcard). Geraint 2009/3/23 Edward Gray eg...@tucows.com Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Any advice? Thanks! -- Ed ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
Edward Gray wrote: Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). tsk tsk tsk :P (I'm working for the zoiper.com :p ) There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Forget about logitech, they are toys, go for plantronics or gn netcom if this is for business use, the logitechs will probably fall apart in a month. (Been there done that:) Any advice? Thanks! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
Thank, is there advantages to Zoiper? The interface didn't seem that great, I haven't checked to see if it's compatible on Linux or Apple yet. Edward Gray Director, Vendor Management Tucows.com Co. eg...@tucows.com Direct : (416) 538-5483 Work : (416) 535-0123 Ext. 1277 Fax : (416) 531-5584 zoach...@securax.org wrote: Edward Gray wrote: Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). tsk tsk tsk :P (I'm working for the zoiper.com :p ) There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Forget about logitech, they are toys, go for plantronics or gn netcom if this is for business use, the logitechs will probably fall apart in a month. (Been there done that:) Any advice? Thanks! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
My advice? If mandated with a USB device and softphone, I would certainly go with Plantronics. My question is why not pick up some real Polycom 430s or something and realize that you really just saved yourself a great deal of time and money in all reality. Softphones, like inkjet printers, should be used at home or ONLY when REQUIRED. Thanks, Steve Totaro On Mon, Mar 23, 2009 at 10:09 AM, Edward Gray eg...@tucows.com wrote: Thank, is there advantages to Zoiper? The interface didn't seem that great, I haven't checked to see if it's compatible on Linux or Apple yet. Edward Gray Director, Vendor Management Tucows.com Co. eg...@tucows.com Direct : (416) 538-5483 Work : (416) 535-0123 Ext. 1277 Fax : (416) 531-5584 zoach...@securax.org wrote: Edward Gray wrote: Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). tsk tsk tsk :P (I'm working for the zoiper.com :p ) There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Forget about logitech, they are toys, go for plantronics or gn netcom if this is for business use, the logitechs will probably fall apart in a month. (Been there done that:) Any advice? Thanks! -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) Ed Steve Totaro wrote: My advice? If mandated with a USB device and softphone, I would certainly go with Plantronics. My question is why not pick up some real Polycom 430s or something and realize that you really just saved yourself a great deal of time and money in all reality. Softphones, like inkjet printers, should be used at home or ONLY when REQUIRED. Thanks, Steve Totaro On Mon, Mar 23, 2009 at 10:09 AM, Edward Gray eg...@tucows.com wrote: Thank, is there advantages to Zoiper? The interface didn't seem that great, I haven't checked to see if it's compatible on Linux or Apple yet. Edward Gray Director, Vendor Management Tucows.com Co. eg...@tucows.com Direct : (416) 538-5483 Work : (416) 535-0123 Ext. 1277 Fax : (416) 531-5584 zoach...@securax.org wrote: Edward Gray wrote: Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). tsk tsk tsk :P (I'm working for the zoiper.com :p ) There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Forget about logitech, they are toys, go for plantronics or gn netcom if this is for business use, the logitechs will probably fall apart in a month. (Been there done that:) Any advice? Thanks! ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, Mar 23, 2009 at 10:24:33AM -0400, Edward Gray wrote: I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) Can you copy a SIP URI from your web browser to your hard phone? -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, Mar 23, 2009 at 10:31 AM, Tzafrir Cohen tzafrir.co...@xorcom.com wrote: On Mon, Mar 23, 2009 at 10:24:33AM -0400, Edward Gray wrote: I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) Can you copy a SIP URI from your web browser to your hard phone? -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir With a bit of Mojo, sure, why not -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
I disagree with your opinion on softphones, i think they're great, saved thousands in cabling, switch and phone costs. I've had 50 agents running diskless/pxe linux (fedora 8), firefox, thunderbird and twinkle and never had any problems, in the next few months i expect to have at least 250 agents using this solution. I must admit though that i did share your opinion that hardphones are the only way to go, but having actually taken the time to get everything configured properly i see no advantage to having hard phones, only a huge unneccesary cost - that's the same way i look at using windows for agent pc's, completely unneccesary unless they *have* to use some sort of software that will only run on windows. Cheers 2009/3/23 Steve Totaro stot...@first-notification.com My advice? If mandated with a USB device and softphone, I would certainly go with Plantronics. My question is why not pick up some real Polycom 430s or something and realize that you really just saved yourself a great deal of time and money in all reality. Softphones, like inkjet printers, should be used at home or ONLY when REQUIRED. Thanks, Steve Totaro On Mon, Mar 23, 2009 at 10:09 AM, Edward Gray eg...@tucows.com wrote: Thank, is there advantages to Zoiper? The interface didn't seem that great, I haven't checked to see if it's compatible on Linux or Apple yet. Edward Gray Director, Vendor Management Tucows.com Co. eg...@tucows.com Direct : (416) 538-5483 Work : (416) 535-0123 Ext. 1277 Fax : (416) 531-5584 zoach...@securax.org wrote: Edward Gray wrote: Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). tsk tsk tsk :P (I'm working for the zoiper.com :p ) There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Forget about logitech, they are toys, go for plantronics or gn netcom if this is for business use, the logitechs will probably fall apart in a month. (Been there done that:) Any advice? Thanks! -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
I guess it depends on the industry and your standards. One bad call could cost tens of thousands or much more depending on the industry.. I have seen several hundred thousand dollar deals fall through, first hand, because of this. If you are just telling people to reboot their PCs and asking if they are plugged in and turned on, then a couple of tin cans and a string won't hurt the bottom line. Probably the same if you are marketing Extended Auto Warranties, any mass call, small profit/deal operation. -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) On Mon, Mar 23, 2009 at 10:48 AM, Geraint Lee gera...@gmail.com wrote: I disagree with your opinion on softphones, i think they're great, saved thousands in cabling, switch and phone costs. I've had 50 agents running diskless/pxe linux (fedora 8), firefox, thunderbird and twinkle and never had any problems, in the next few months i expect to have at least 250 agents using this solution. I must admit though that i did share your opinion that hardphones are the only way to go, but having actually taken the time to get everything configured properly i see no advantage to having hard phones, only a huge unneccesary cost - that's the same way i look at using windows for agent pc's, completely unneccesary unless they *have* to use some sort of software that will only run on windows. Cheers 2009/3/23 Steve Totaro stot...@first-notification.com My advice? If mandated with a USB device and softphone, I would certainly go with Plantronics. My question is why not pick up some real Polycom 430s or something and realize that you really just saved yourself a great deal of time and money in all reality. Softphones, like inkjet printers, should be used at home or ONLY when REQUIRED. Thanks, Steve Totaro On Mon, Mar 23, 2009 at 10:09 AM, Edward Gray eg...@tucows.com wrote: Thank, is there advantages to Zoiper? The interface didn't seem that great, I haven't checked to see if it's compatible on Linux or Apple yet. Edward Gray Director, Vendor Management Tucows.com Co. eg...@tucows.com Direct : (416) 538-5483 Work : (416) 535-0123 Ext. 1277 Fax : (416) 531-5584 zoach...@securax.org wrote: Edward Gray wrote: Hi, we are looking to roll out PBX IN A Flash at our office. The first group will be using Soft Phones (X-Lite appears to be the best and works in Windows, Apple Linux). tsk tsk tsk :P (I'm working for the zoiper.com :p ) There are many types of USB Headsets to choose from and a fairly broad price range. Is there any USB headsets people would recommend? I'm specifically interested in acceptable audio (speaker and microphone) quality for business calls but am sensitive to price as well. In reading online, the Logitech Premium headset does get some good reviews but the reviews appear to be more from consumer based. I'd much prefer real experience from the good people who are operating their own Asterisk implementations. Forget about logitech, they are toys, go for plantronics or gn netcom if this is for business use, the logitechs will probably fall apart in a month. (Been there done that:) Any advice? Thanks! -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, 23 Mar 2009, Tzafrir Cohen wrote: On Mon, Mar 23, 2009 at 10:24:33AM -0400, Edward Gray wrote: I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... Can you copy a SIP URI from your web browser to your hard phone? Snoms have a facility for this. Gordon ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, Mar 23, 2009 at 03:09:54PM +, Gordon Henderson wrote: On Mon, 23 Mar 2009, Tzafrir Cohen wrote: On Mon, Mar 23, 2009 at 10:24:33AM -0400, Edward Gray wrote: I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... A hardware phone is way less screen space to use for the user interface. Can you change a theme of a hardware phone? Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Can you copy a SIP URI from your web browser to your hard phone? Snoms have a facility for this. How long did it take you to set this up? To teach the user how to do that? -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, Mar 23, 2009 at 11:44 AM, Tzafrir Cohen tzafrir.co...@xorcom.com wrote: On Mon, Mar 23, 2009 at 03:09:54PM +, Gordon Henderson wrote: On Mon, 23 Mar 2009, Tzafrir Cohen wrote: On Mon, Mar 23, 2009 at 10:24:33AM -0400, Edward Gray wrote: I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... A hardware phone is way less screen space to use for the user interface. And that is bad how? A small app, screen pop, or whatever would work very well and not potentially kill a phone call, sale, or lose you money. Can you change a theme of a hardware phone? How many people actually would do this? In any fortune 500 or higher company I have worked in (first, softtphones would never even be considered) and support of skins themes would not be entertained. Only people I see changing Themes of phones are teenie boppers putting bling on their cellies. Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Yes, just push the hard phone to the side. Can you copy a SIP URI from your web browser to your hard phone? Snoms have a facility for this. How long did it take you to set this up? To teach the user how to do that? A better question is how many people use it? I altered my system training sessions to functionality that people would actually use. Surprisingly, one or two users or agents showed up for anything beyond the basics. Very telling since they were getting paid hourly whether working or sitting in a class, doodling if they wanted -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir Strange agreements coming from the Open Source hard phone guy. Why did you even start that thread if softphones are so superior. -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, 23 Mar 2009, Tzafrir Cohen wrote: On Mon, Mar 23, 2009 at 03:09:54PM +, Gordon Henderson wrote: On Mon, 23 Mar 2009, Tzafrir Cohen wrote: On Mon, Mar 23, 2009 at 10:24:33AM -0400, Edward Gray wrote: I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... A hardware phone is way less screen space to use for the user interface. Can you change a theme of a hardware phone? Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Don't know. Don't really care, actually. I was just passing comment on headsets and comfort levels. Gordon ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, Mar 23, 2009 at 12:03:42PM -0400, Steve Totaro wrote: On Mon, Mar 23, 2009 at 11:44 AM, Tzafrir Cohen tzafrir.co...@xorcom.com wrote: On Mon, Mar 23, 2009 at 03:09:54PM +, Gordon Henderson wrote: On Mon, 23 Mar 2009, Tzafrir Cohen wrote: A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... A hardware phone is way less screen space to use for the user interface. And that is bad how? A small app, screen pop, or whatever would work very well and not potentially kill a phone call, sale, or lose you money. Seems like you have a lousy window manager. If a phone is so important it should be on top (or above that). You ask the users with those fancy keyboard with the extra 20 buttons not to use one of them for Answer call? You ask them to actually get their hands off the keyboard (and mouse?) to answer a call? How very productive. Can you change a theme of a hardware phone? How many people actually would do this? In any fortune 500 or higher company I have worked in (first, softtphones would never even be considered) and support of skins themes would not be entertained. What would it take you to put the right icons on a Cisco phone so the dumb secretary could understand what they mean? Could you group the function buttons in logical groups? What would it take you to get a nice Polycom phone but with the big buttons the old Grandstream Bug-tone has, so that granny can use it? Only people I see changing Themes of phones are teenie boppers putting bling on their cellies. Or granny[1]. Or maybe a PHB who happens to also have some pretty thick glasses? Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Yes, just push the hard phone to the side. 1. Messing your desk in the process. 2. Moving parts. Increases the chance that the wire in the back will disconnect. Causing you eventually to lose a call. Which we cannot afford in a F500C. [1] which happens to be aunt Tilly? Those silly examples make me think of the Aunt Tilly threads. -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
Tzafrir Cohen schrieb: On Mon, Mar 23, 2009 at 03:09:54PM +, Gordon Henderson wrote: On Mon, 23 Mar 2009, Tzafrir Cohen wrote: On Mon, Mar 23, 2009 at 10:24:33AM -0400, Edward Gray wrote: I agree more than you know, I am not a fan and neither are many of the technical folks at our office. The problem is, the business owner and my superiors don't seem so concerned. Suffice to say, if they come back with reports of caller quality issues, aside from the obvious troubleshooting steps, the final resolution we will provide is to upgrade to a hard phone. ;) A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... A hardware phone is way less screen space to use for the user interface. Can you change a theme of a hardware phone? Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Sure. But until now my hardphone never changed the volume level or used non-existing bluetooth audio devices or consumes 100% CPU power ... :-) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, Mar 23, 2009 at 12:39 PM, Tzafrir Cohen tzafrir.co...@xorcom.com wrote: On Mon, Mar 23, 2009 at 12:03:42PM -0400, Steve Totaro wrote: On Mon, Mar 23, 2009 at 11:44 AM, Tzafrir Cohen tzafrir.co...@xorcom.com wrote: On Mon, Mar 23, 2009 at 03:09:54PM +, Gordon Henderson wrote: On Mon, 23 Mar 2009, Tzafrir Cohen wrote: A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... A hardware phone is way less screen space to use for the user interface. And that is bad how? A small app, screen pop, or whatever would work very well and not potentially kill a phone call, sale, or lose you money. Seems like you have a lousy window manager. If a phone is so important it should be on top (or above that). You first asked, Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Then you said Seems like you have a lousy window manager. If a phone is so important it should be on top (or above that). Circular and tiring doublespeak trying to impersonate some kind of logic. You ask the users with those fancy keyboard with the extra 20 buttons not to use one of them for Answer call? You ask them to actually get their hands off the keyboard (and mouse?) to answer a call? How very productive. I don't ask user's to use softphones, obviously you have missed the point. I was offering app alternatives that could control the Real phone and the other way around, period. Please don't try to spin my words and especially your own. I have caught you doing this many, many times over the years and it doesn't work with me. Selectively snipping or misquoting is deceitful and you are guilty of it regularly. Check the archives. Can you change a theme of a hardware phone? How many people actually would do this? In any fortune 500 or higher company I have worked in (first, softtphones would never even be considered) and support of skins themes would not be entertained. What would it take you to put the right icons on a Cisco phone so the dumb secretary could understand what they mean? Could you group the function buttons in logical groups? I am sure I could if you gave some example other than right icons and group function buttons Lack of clarity leads to no answers. What would it take you to get a nice Polycom phone but with the big buttons the old Grandstream Bug-tone has, so that granny can use it? An ATA with big ole buttons, they exist, I see commercials for them all the time. Only people I see changing Themes of phones are teenie boppers putting bling on their cellies. Or granny[1]. Or maybe a PHB who happens to also have some pretty thick glasses? Aunt Tilly was laid-off, anyone else can simply use an ATA and a specialized phone. Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Yes, just push the hard phone to the side. 1. Messing your desk in the process. 2. Moving parts. Increases the chance that the wire in the back will disconnect. Causing you eventually to lose a call. Which we cannot afford in a F500C. 1. Moving a phone on a clean desk does not make it messy. 2. Park the call, but I have moved thousands of phones and unless someone has the wire pulled so tight, there was absolutely no chance of pulling out the power. If you mean a patch cable, then buy decent patch cables. All moot points, broken down one by one. Other posters don't seem to much care either.. [1] which happens to be aunt Tilly? Those silly examples make me think of the Aunt Tilly threads. -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir -- Thanks, Steve Totaro +18887771888 (Toll Free) +12409381212 (Cell) +12024369784 (Skype) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
I think we can conclude that hardphones should be used if you cannot under any circumstances loose the call (power goes down in building, phones still powered by PoE switches on UPS) or if you prefer/don't mind spending the extra on hardphones... and softphones if it doesn't make a difference. All this from a usb headset recommendations thread :) but on that subject... plantronics all the way, they seem to realise that agents will complain if the headsets hurt (too tight, pulls hair etc etc) and that agents don't really care about the equipment they are using and so need to be strong. we use non usb plantronics (no idea what model) headsets, never had one break except for chairs running over cables, but a few cable ties stopped that from happening ever again though! 2009/3/23 Steve Totaro stot...@totarotechnologies.com On Mon, Mar 23, 2009 at 12:39 PM, Tzafrir Cohen tzafrir.co...@xorcom.com wrote: On Mon, Mar 23, 2009 at 12:03:42PM -0400, Steve Totaro wrote: On Mon, Mar 23, 2009 at 11:44 AM, Tzafrir Cohen tzafrir.co...@xorcom.com wrote: On Mon, Mar 23, 2009 at 03:09:54PM +, Gordon Henderson wrote: On Mon, 23 Mar 2009, Tzafrir Cohen wrote: A lot of the issues I've seen have been more to do with comfort than quality... If you're going to wear something all day then it had better be comfortable to use and easy to clean... A hardware phone is way less screen space to use for the user interface. And that is bad how? A small app, screen pop, or whatever would work very well and not potentially kill a phone call, sale, or lose you money. Seems like you have a lousy window manager. If a phone is so important it should be on top (or above that). You first asked, Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Then you said Seems like you have a lousy window manager. If a phone is so important it should be on top (or above that). Circular and tiring doublespeak trying to impersonate some kind of logic. You ask the users with those fancy keyboard with the extra 20 buttons not to use one of them for Answer call? You ask them to actually get their hands off the keyboard (and mouse?) to answer a call? How very productive. I don't ask user's to use softphones, obviously you have missed the point. I was offering app alternatives that could control the Real phone and the other way around, period. Please don't try to spin my words and especially your own. I have caught you doing this many, many times over the years and it doesn't work with me. Selectively snipping or misquoting is deceitful and you are guilty of it regularly. Check the archives. Can you change a theme of a hardware phone? How many people actually would do this? In any fortune 500 or higher company I have worked in (first, softtphones would never even be considered) and support of skins themes would not be entertained. What would it take you to put the right icons on a Cisco phone so the dumb secretary could understand what they mean? Could you group the function buttons in logical groups? I am sure I could if you gave some example other than right icons and group function buttons Lack of clarity leads to no answers. What would it take you to get a nice Polycom phone but with the big buttons the old Grandstream Bug-tone has, so that granny can use it? An ATA with big ole buttons, they exist, I see commercials for them all the time. Only people I see changing Themes of phones are teenie boppers putting bling on their cellies. Or granny[1]. Or maybe a PHB who happens to also have some pretty thick glasses? Aunt Tilly was laid-off, anyone else can simply use an ATA and a specialized phone. Can you just send it to the background so it does not occupy and [screen] space while not in use? Trivial for a software phone. Yes, just push the hard phone to the side. 1. Messing your desk in the process. 2. Moving parts. Increases the chance that the wire in the back will disconnect. Causing you eventually to lose a call. Which we cannot afford in a F500C. 1. Moving a phone on a clean desk does not make it messy. 2. Park the call, but I have moved thousands of phones and unless someone has the wire pulled so tight, there was absolutely no chance of pulling out the power. If you mean a patch cable, then buy decent patch cables. All moot points, broken down one by one. Other posters don't seem to much care either.. [1] which happens to be aunt Tilly? Those silly examples make me think of the Aunt Tilly threads. -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.comjabber%3atzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir -- Thanks,
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, 23 Mar 2009, Geraint Lee wrote: but on that subject... plantronics all the way, they seem to realise that agents will complain if the headsets hurt (too tight, pulls hair etc etc) and that agents don't really care about the equipment they are using and so need to be strong. Interesting little anecdote here... Had a client want a cordless headset for their desk phone (A Snom, but that's not important). I asked if he had a preference and his answer was The ones the girls use on the late night Sky channels ... He reckoned if they could wiggle about on-screen with the headsets taking calls from punters for several hours then they must be OK... So some market research was required here ;-) ... and he got Plantronics DECT headsets to go with the Snom desk phones. Gordon ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
Just noticed you said DECT headsets... so what i wrote had nothing to do with them, but i've used them too i think, excellent quality, tested them with an aastra phone and worked great. 2009/3/23 Geraint Lee gera...@gmail.com hehe, nice. i've used those headsets hooked up to an old 4400 (well, via an alcatel phone obviously)... not bad at all and i know the support department could fix most of them - usual problems were recrimping the rj11 connections and resoldering the bits inside the volume box thingy (assuming we're thinking of the same ones). On that subject... those hardphones suffered a lot of use and needed fixing regularly (not from abuse) but from general use (pick up the phone, dialing phone numbers etc etc) and after a while the connections start to fall off the board they are connected to, so maybe another reason why hardphones aren't so good? 2009/3/23 Gordon Henderson gordon+aster...@drogon.netgordon%2baster...@drogon.net On Mon, 23 Mar 2009, Geraint Lee wrote: but on that subject... plantronics all the way, they seem to realise that agents will complain if the headsets hurt (too tight, pulls hair etc etc) and that agents don't really care about the equipment they are using and so need to be strong. Interesting little anecdote here... Had a client want a cordless headset for their desk phone (A Snom, but that's not important). I asked if he had a preference and his answer was The ones the girls use on the late night Sky channels ... He reckoned if they could wiggle about on-screen with the headsets taking calls from punters for several hours then they must be OK... So some market research was required here ;-) ... and he got Plantronics DECT headsets to go with the Snom desk phones. Gordon ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
hehe, nice. i've used those headsets hooked up to an old 4400 (well, via an alcatel phone obviously)... not bad at all and i know the support department could fix most of them - usual problems were recrimping the rj11 connections and resoldering the bits inside the volume box thingy (assuming we're thinking of the same ones). On that subject... those hardphones suffered a lot of use and needed fixing regularly (not from abuse) but from general use (pick up the phone, dialing phone numbers etc etc) and after a while the connections start to fall off the board they are connected to, so maybe another reason why hardphones aren't so good? 2009/3/23 Gordon Henderson gordon+aster...@drogon.netgordon%2baster...@drogon.net On Mon, 23 Mar 2009, Geraint Lee wrote: but on that subject... plantronics all the way, they seem to realise that agents will complain if the headsets hurt (too tight, pulls hair etc etc) and that agents don't really care about the equipment they are using and so need to be strong. Interesting little anecdote here... Had a client want a cordless headset for their desk phone (A Snom, but that's not important). I asked if he had a preference and his answer was The ones the girls use on the late night Sky channels ... He reckoned if they could wiggle about on-screen with the headsets taking calls from punters for several hours then they must be OK... So some market research was required here ;-) ... and he got Plantronics DECT headsets to go with the Snom desk phones. Gordon ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Recommended USB Headsets ?
On Mon, 23 Mar 2009 10:19:14 -0400, Steve Totaro wrote: My advice? If mandated with a USB device and softphone, I would certainly go with Plantronics. I agree. I've been using a Plantronics .Audio 615m lately and it's great! Good long cord, and handles even wideband calls well. Also very comfortable for long term use. Not overly expensive. Michael -- Michael Graves mgravesatmstvp.com http://blog.mgraves.org o713-861-4005 c713-201-1262 sip:mgra...@mstvp.onsip.com skype mjgraves fwd 54245 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
