Re: Question to native speakers
Re: Question to native speakers yeah hotline URL: http://forum.audiogames.net/viewtopic.php?pid=343742#p343742 ___ Audiogames-reflector mailing list Audiogames-reflector@sabahattin-gucukoglu.com https://sabahattin-gucukoglu.com/cgi-bin/mailman/listinfo/audiogames-reflector
Re: Question to native speakers
Re: Question to native speakers In Britain, customer service or customer care refers to the part of a company you ring if you have an enquiry about their products, occasionally it's called a "customer hot line" but that is less common. There is no specific term for automated telephone ine as far as I know. most of the ones I've seen either simply start by giving the customer options for example "Hello. This . is insert business name. So that I can direct your call Please choose from one of the following options.If you want to talk to our sales team press one, if reporting a problem with payment press 2, if you have not recieved your order press 3" etc. Other more sophisticated ones actually pretend to be human or at least ask for code words (apple customer service does this for example). For isntance "Hello, this is business name. Please let me what you are calling about so that I can transfer you to the right department" While it's fairly obvious when you are speaking to an automated system, I do sometimes wish they'd not try so hard to be human and not refer to themselves in the first person like that, and said "this is an automated phone system, please speak so your call can be redirected" since I fell calling automated program "i" and trying to make out that customers are actually being cared for when they're just running through a stupid automated system which is just to isolate companies from customers and let them employ fewer human beings on their phone is a huge cheat. Btw, as you might gather, I'm not! a fan automated phone systems, mostly because (as happened when i last contacted paypal), I usually end up screaming at them, "Let me speak to a bloody human you stupid moronic machine!" URL: http://forum.audiogames.net/viewtopic.php?pid=343659#p343659 ___ Audiogames-reflector mailing list Audiogames-reflector@sabahattin-gucukoglu.com https://sabahattin-gucukoglu.com/cgi-bin/mailman/listinfo/audiogames-reflector
Re: Question to native speakers
Re: Question to native speakers Thanks for the fast response, Theo. That was really useful information. I've always wondered what the difference between these was and when either one was used, that's why I asked. :-)Lukas URL: http://forum.audiogames.net/viewtopic.php?pid=343629#p343629 ___ Audiogames-reflector mailing list Audiogames-reflector@sabahattin-gucukoglu.com https://sabahattin-gucukoglu.com/cgi-bin/mailman/listinfo/audiogames-reflector
Re: Question to native speakers
Re: Question to native speakers The term infoline is only used if the service just provides information. The most common similar term is hotline.I don't think we use the term customer line at all, but sometimes companies will tell people to call their customer service number.Depending on the context, I suggest either using the term hotline, or telling people to call your customer service number. URL: http://forum.audiogames.net/viewtopic.php?pid=343611#p343611 ___ Audiogames-reflector mailing list Audiogames-reflector@sabahattin-gucukoglu.com https://sabahattin-gucukoglu.com/cgi-bin/mailman/listinfo/audiogames-reflector
Question to native speakers
Question to native speakers Hi everyone,can any native speaker please tell me what's the best, commonly used and preferably short proper English _expression_ for the usually toll free line where you as a customer call, interact with an automated system and then can possibly be connected to a human operator to consult the matter further?I need to translate a couple product sheets for my employer and I'd like to make sure that the official translation uses the most appropriate _expression_ in this case. It's infoline or customer line in Czech. Would it be something similar in English?Unfortunately, I was not able to find the right word for this either on Google Translate or in any of my favorite bilingual dictionaries I use all the time that have never let me down before. I'm not very fond of monolingual dictionaries when I'm in need of a quite specific and precise _expression_ like this.Thanks a lot in advance to anyone who replies, sorry for annoying you all with a question like that at this time of the year, and I wish a very merry and prosperous Christmas to everyone who celebrates it. :-)Best,Lukas URL: http://forum.audiogames.net/viewtopic.php?pid=343594#p343594 ___ Audiogames-reflector mailing list Audiogames-reflector@sabahattin-gucukoglu.com https://sabahattin-gucukoglu.com/cgi-bin/mailman/listinfo/audiogames-reflector
