Re: [AusNOG] New voice payload issues? Vocus QLD

[Roger Lienert]

Hi Elliott,

We were able to reproduce the issue last week and then unable to reproduce once 
the issue was identified and resolved. For this reason, along with customer 
feedback, we are confident the original issue had been fixed. The fix was to 
replace a faulty module in a gateway device.

We are looking into this issue and have engaged our voice engineering team for 
further investigation, it is being treated as a real and serious issue.

The impact to your customer base is understood and we are working on 
identifying and resolving asap.


Regards,

Roger Lienert | Manager Customer Assurance - Wholesale

M: +61 404 079 779   D: +61 2 8999 8226   E: 
roger.lien...@vocus.com.au
Support:: 1300 855 845 or +61 2 8117 5909  W: 
vocus.com.au
A: Level 12, 60 Miller Street, North Sydney, NSW 2060, Australia

[ite]




From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Elliott 
Willink
Sent: Wednesday, 30 January 2019 3:00 PM
To: ausnog@lists.ausnog.net
Subject: [AusNOG] New voice payload issues? Vocus QLD


Hi All,



After incident #20495093 
(http://status.vocus.com.au/view-incident.aspx?IncidentID=475) was resolved 
last week we have had consistent reports from multiple customers of one way 
audio for inbound calls to QLD DIDs on Vocus CTS.



One way audio is always the same (inbound call, customer reports they can't 
hear calling party but calling party can hear the customer. Calling party calls 
back and the audio stream is fine). At a guess 5 to 10% of calls are impacted.



Vocus NOC initially blamed 'mobile networks not being reliable' as our example 
calls were not land-line, then packet loss in our network after we provided 
land-line examples. I captured a faulting call at an edge switch facing them 
and Vocus is sending us an empty RTP stream (payload entirely made up of 0x54 
(g711.a idle?). The faulting calls behave the same from Vocus's Melbourne and 
Sydney SBC's and are isolated just to QLD in-dials so I'm somewhat convinced 
this is some sort of flow on effect of the incident last week.



In the interests of expediting a resolution has anyone else had similar issues? 
I've had a ticket open since Friday and Vocus are telling me nobody else has 
reported anything... It's slow progress.



Thanks,



Elliott
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[AusNOG] New voice payload issues? Vocus QLD

[Elliott Willink]

Hi All,


After incident #20495093 
(http://status.vocus.com.au/view-incident.aspx?IncidentID=475) was resolved 
last week we have had consistent reports from multiple customers of one way 
audio for inbound calls to QLD DIDs on Vocus CTS.


One way audio is always the same (inbound call, customer reports they can't 
hear calling party but calling party can hear the customer. Calling party calls 
back and the audio stream is fine). At a guess 5 to 10% of calls are impacted.


Vocus NOC initially blamed 'mobile networks not being reliable' as our example 
calls were not land-line, then packet loss in our network after we provided 
land-line examples. I captured a faulting call at an edge switch facing them 
and Vocus is sending us an empty RTP stream (payload entirely made up of 0x54 
(g711.a idle?). The faulting calls behave the same from Vocus's Melbourne and 
Sydney SBC's and are isolated just to QLD in-dials so I'm somewhat convinced 
this is some sort of flow on effect of the incident last week.


In the interests of expediting a resolution has anyone else had similar issues? 
I've had a ticket open since Friday and Vocus are telling me nobody else has 
reported anything... It's slow progress.


Thanks,


Elliott
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Re: [AusNOG] microsoft online service Telstra DNS issues.

[Bradley Amm]

It's always DNS

From: AusNOG  on behalf of Daniel Whitehead 

Sent: Wednesday, January 30, 2019 6:21:22 AM
To: simon thomason
Cc: AusNOG@lists.ausnog.net
Subject: Re: [AusNOG] microsoft online service Telstra DNS issues.

Global outage

https://status.office365.com/

related to DNS https://twitter.com/AzureSupport/status/1090371161911812096

On Wed, Jan 30, 2019 at 9:18 AM simon thomason 
mailto:sap...@sapage.net>> wrote:
Is anyone else having issues with getting to MS online service using Telstra 
DNS?

We have had issues this morning with resolving DNS using Telstra DNS for only 
MS service but have pointed our upsteam DNS to alternative providers which have 
fixed the problem.

I have been told MS are having a major outage but just interested to see why it 
is only on Telstra for us.
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Re: [AusNOG] microsoft online service Telstra DNS issues.

[simon thomason]

I moved upsteam DNS over to google and it is working for the moment.

On Wed, Jan 30, 2019 at 8:24 AM Saxton, Joseph (SYD-FED) <
joseph.sax...@interpublic.com> wrote:

> Status:
>
>
>
> Service degradation
>
>
>
> User impact:
>
>
>
> Affected users are unable to authenticate to and access Microsoft 365
>
> services.
>
>
>
> Latest message:
>
>
>
> Title: Unable to access Microsoft 365 services User Impact: Affected
>
> users are unable to authenticate to and access Microsoft 365 services.
>
> Current status: We've received reports of an issue affecting access to
>
> Microsoft 365 services. We've identified a degraded portion of
>
> infrastructure that manages authentication requests and have restarted
>
> that infrastructure to mitigate impact. Scope of impact: This issue may
>
> potentially affect any of your users attempting to access Microsoft 365
>
> services. Start time: Tuesday, January 29, 2019, at 9:15 PM UTC
>
> Preliminary root cause: A portion of infrastructure that manages
>
> authentication requests is degraded, affecting access to one or more
>
> Microsoft 365 services. Next update by: Tuesday, January 29, 2019, at
>
> 10:30 PM UTC
>
>
>
>
>
> *From: *AusNOG  on behalf of Scott
> Howard 
> *Date: *Wednesday, 30 January 2019 at 9:21 am
> *To: *simon thomason 
> *Cc: *"AusNOG@lists.ausnog.net" 
> *Subject: *[EXTERNAL] Re: [AusNOG] microsoft online service Telstra DNS
> issues.
>
>
>
> Yes, global issue affecting multiple services, including DNS resolution of
> services.
>
>
>
> https://status.office365.com/
> 
>
>
>
>   Scott
>
>
>
>
>
> On Tue, Jan 29, 2019 at 2:18 PM simon thomason  wrote:
>
> Is anyone else having issues with getting to MS online service using
> Telstra DNS?
>
>
>
> We have had issues this morning with resolving DNS using Telstra DNS for
> only MS service but have pointed our upsteam DNS to alternative providers
> which have fixed the problem.
>
>
>
> I have been told MS are having a major outage but just interested to see
> why it is only on Telstra for us.
>
> ___
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> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
> 
>
> This message contains information which may be confidential and
> privileged. Unless you are the intended recipient (or authorized to receive
> this message for the intended recipient), you may not use, copy,
> disseminate or disclose to anyone the message or any information contained
> in the message. If you have received the message in error, please advise
> the sender by reply e-mail, and delete the message. Thank you very much.
>
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Re: [AusNOG] microsoft online service Telstra DNS issues.

[Saxton, Joseph (SYD-FED)]

Status:

Service degradation

User impact:

Affected users are unable to authenticate to and access Microsoft 365
services.

Latest message:

Title: Unable to access Microsoft 365 services User Impact: Affected
users are unable to authenticate to and access Microsoft 365 services.
Current status: We've received reports of an issue affecting access to
Microsoft 365 services. We've identified a degraded portion of
infrastructure that manages authentication requests and have restarted
that infrastructure to mitigate impact. Scope of impact: This issue may
potentially affect any of your users attempting to access Microsoft 365
services. Start time: Tuesday, January 29, 2019, at 9:15 PM UTC
Preliminary root cause: A portion of infrastructure that manages
authentication requests is degraded, affecting access to one or more
Microsoft 365 services. Next update by: Tuesday, January 29, 2019, at
10:30 PM UTC


From: AusNOG  on behalf of Scott Howard 

Date: Wednesday, 30 January 2019 at 9:21 am
To: simon thomason 
Cc: "AusNOG@lists.ausnog.net" 
Subject: [EXTERNAL] Re: [AusNOG] microsoft online service Telstra DNS issues.

Yes, global issue affecting multiple services, including DNS resolution of 
services.

https://status.office365.com/

  Scott


On Tue, Jan 29, 2019 at 2:18 PM simon thomason 
mailto:sap...@sapage.net>> wrote:
Is anyone else having issues with getting to MS online service using Telstra 
DNS?

We have had issues this morning with resolving DNS using Telstra DNS for only 
MS service but have pointed our upsteam DNS to alternative providers which have 
fixed the problem.

I have been told MS are having a major outage but just interested to see why it 
is only on Telstra for us.
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This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message.  If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message.  Thank you very much.
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Re: [AusNOG] microsoft online service Telstra DNS issues.

[Martin Hepworth]

Global azure /365 issue ongoing

Latest ms twitter is blaming level3 DNS for the issue

On Tue, 29 Jan 2019 at 22:18, simon thomason  wrote:

> Is anyone else having issues with getting to MS online service using
> Telstra DNS?
>
> We have had issues this morning with resolving DNS using Telstra DNS for
> only MS service but have pointed our upsteam DNS to alternative providers
> which have fixed the problem.
>
> I have been told MS are having a major outage but just interested to see
> why it is only on Telstra for us.
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
-- 
-- 
Martin Hepworth, CISSP
Oxford, UK
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Re: [AusNOG] microsoft online service Telstra DNS issues.

[Daniel Whitehead]

Global outage

https://status.office365.com/

related to DNS https://twitter.com/AzureSupport/status/1090371161911812096

On Wed, Jan 30, 2019 at 9:18 AM simon thomason  wrote:

> Is anyone else having issues with getting to MS online service using
> Telstra DNS?
>
> We have had issues this morning with resolving DNS using Telstra DNS for
> only MS service but have pointed our upsteam DNS to alternative providers
> which have fixed the problem.
>
> I have been told MS are having a major outage but just interested to see
> why it is only on Telstra for us.
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
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Re: [AusNOG] microsoft online service Telstra DNS issues.

[Scott Howard]

Yes, global issue affecting multiple services, including DNS resolution of
services.

https://status.office365.com/

  Scott


On Tue, Jan 29, 2019 at 2:18 PM simon thomason  wrote:

> Is anyone else having issues with getting to MS online service using
> Telstra DNS?
>
> We have had issues this morning with resolving DNS using Telstra DNS for
> only MS service but have pointed our upsteam DNS to alternative providers
> which have fixed the problem.
>
> I have been told MS are having a major outage but just interested to see
> why it is only on Telstra for us.
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
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Re: [AusNOG] microsoft online service Telstra DNS issues.

[Cameron Murray]

Seeing the issue globally regardless of provider.

On Wed, Jan 30, 2019 at 8:17 AM simon thomason  wrote:

> Is anyone else having issues with getting to MS online service using
> Telstra DNS?
>
> We have had issues this morning with resolving DNS using Telstra DNS for
> only MS service but have pointed our upsteam DNS to alternative providers
> which have fixed the problem.
>
> I have been told MS are having a major outage but just interested to see
> why it is only on Telstra for us.
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
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[AusNOG] microsoft online service Telstra DNS issues.

[simon thomason]

Is anyone else having issues with getting to MS online service using
Telstra DNS?

We have had issues this morning with resolving DNS using Telstra DNS for
only MS service but have pointed our upsteam DNS to alternative providers
which have fixed the problem.

I have been told MS are having a major outage but just interested to see
why it is only on Telstra for us.
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Re: [AusNOG] Network Atlas (was Re: AUSNOG)

[Mehmet Akcin]

You are right I am sorry.

Actually this is not commercial service but looks like nobody is getting
the business model which is share your route/availability data and get
sales leads free, all fees are waived.

Regardless I will stop it.

On Mon, Jan 28, 2019 at 23:10 David Hughes  wrote:

>
> Mehmet,
>
> It has come to our attention that access to your service is being sold on
> a commercial basis.  As promotion of commercial services is in breach of
> the mailing list charter please do not send further promotion or
> solicitations for information to this forum.  Continued promotion of this
> service will result in your membership to this list being moderated.
>
>
> David
> On behalf of the moderators
>
>
> On 29 Jan 2019, at 2:08 pm, Mehmet Akcin  wrote:
>
> Sorry i am finally catching up, https://dev.networkatlas.org has now all
> links updated.
>
> We've cleaned up all the reported issues privately and publicly. I just
> wanted to circle back and let everyone know... should you notice any issues
> please feel free to click the "report issue" on the website.
>
> On Sun, Jan 6, 2019 at 3:14 PM Paul Brooks 
> wrote:
>
>> Consider that all Perth-Singapore cables pass within 10 - 30 km of the
>> currently erupting Anak Krakatau volcano, and through the Sunda strait
>> where the undersea landslides caused by said volcano's eruption last month
>> caused a tsunami and significant destruction.
>>
>> If only one of the three cables is down at the moment, be grateful for
>> diverse laying routes.
>>
>> https://goo.gl/maps/cpRDmsBMPqB2
>> https://www.volcanodiscovery.com/krakatau.html
>>
>> https://www.abc.net.au/news/2019-01-07/indonesia-tsunami-survivors-fear-second-disaster/10688248
>>
>>
>> On 5/01/2019 5:20 am, James Andrewartha wrote:
>>
>> Hi Matt,
>>
>> Quite possibly, I only googled for about 5 minutes and couldn't find any
>> releases saying it was, the latest I found was 
>> https://www.computerworld.com.au/article/650976/telstra-boosts-subsea-cable-portfolio-25-per-cent-stake-southern-cross/
>> from 18 Dec which at the bottom has “Rectification is expected to be
>> completed within three weeks,” Vocus said in an update yesterday.
>>
>> Futher googling now finds 
>> http://status.vocus.com.au/view-incident.aspx?IncidentID=470 which has a
>> restoration date of 1/1/2019 so maybe there was no-one at work to put out
>> a press release over the holidays. If a cable is passing traffic but
>> there's no restoration notice is it really up?
>>
>> On Fri, 4 Jan 2019, Matt McDonough wrote:
>>
>>
>> Pretty sure you’ll find ASC was up and operational between Perth and 
>> Singapore before the end of 2018.
>>
>> Cheers
>>
>> Matt
>>
>>
>> On 4 Jan 2019, at 7:44 pm, James Andrewartha  
>>  wrote:
>>
>> So that's a total of 0 functioning submarine cables from Perth at this
>> point in time. (OK ASC is live from Perth to Indonesia, but not Singapore)
>>
>>
>> On Fri, 4 Jan 2019, Brad Peczka wrote:
>>
>> Not entirely.
>>
>> I think the Trident cable has been cancelled (Paul?), and Australia West 
>> Express appears to be little more than a website and
>> some press releases.
>>
>> Happy to be proven wrong on both of the above, but with ASC and the Indigo 
>> cables either online or close to being online (and
>> SMW3 being 50/50 depending on the phase of the moon), the need for the other 
>> systems is currently somewhat diminished.
>>
>>
>> Regards,
>>
>> -Brad.
>>
>>
>> From: AusNOG  
>>  On Behalf Of Jonathan Brewer
>> Sent: Friday, 4 January 2019 5:28 PM
>> To: Peter Tonoli  
>> Cc:   
>>  
>> Subject: Re: [AusNOG] Network Atlas (was Re: AUSNOG)
>>
>>
>>
>>
>>
>> On Fri, 4 Jan 2019 at 04:22, Peter Tonoli  
>>  wrote:
>>
>>  Happy new year. At the risk of resurrecting an old thread, I saw the
>>  Hurricane Electric has a pretty impressive atlas of their operations
>>  https://he.net/3d-map/ ..
>>
>> So cool that Perth has six submarine cables now!
>>
>> --
>> # TRS-80  trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will 
>> do \
>> # UCC Wheel Member http://trs80.ucc.asn.au/ #|  what squirrels do best   
>>   |
>> [ "There's nobody getting rich writing  ]|  -- Collect and hide your 
>>   |
>> [  software that I know of" -- Bill Gates, 1980 ]\  nuts." -- Acid Reflux 
>> #231 /
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>>
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>>
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>
> --
Mehmet
+1-424-298-1903
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