*Job Title: - Windows 7 Location: - Minneapolis, MN Duration: - 12 Month Contract*
*Job Description:* This role will be working with customer to complete an intake form for the new application, do validation testing to write install instructions and assist with testing and validation after the application has been packaged by the Software Packaging Team. *Tasks for Intake staff:* • Receive application, configure and document install instructions submitted by client departments. • Certify Application Installation information by running an application install on clean machine • Enter in Service Requests Tickets in database for monitoring • Work directly with department liaison to clarify or obtain Service Request (application installation) information as required • Work with software asset management team to ensure appropriate licensing • Work with department liaison to confirm the request functions as required by the department. • Stage completed Service Requests for QA testing by the department. • Document issues exposed during QA testing for remediation by Desktop Engineering development team. • Obtain final approval from department and close Service Request. • Experience installing/uninstalling software • Troubleshooting software install error messages *Skills Required:* • Microsoft Windows XP and Windows 7 configuration and advanced support knowledge in both 32 and 64 bit modes. • Microsoft Windows 10, is a plus. • High level knowledge of Outlook/Exchange (advanced user). • General knowledge of SCCM software deployment on desktops • General understanding of common desktop and enterprise license types/methodologies • The ability to appropriately evaluate and understand application system requirements including software/hardware dependencies. • Experience installing/uninstalling software • Experience with multi-user desktop environments • Experience using desktop virtualization applications (VM Workstation) • Familiarity with Microsoft Remote Desktop Connection (RDP) • Excellent communication and documentation skills • Ability to multi-task and manage multiple requests in different part of processes. • Remedy ticket handling system experience preferred. • Release Management experience, is a plus -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
