from:"Kristian Hoffmann"

Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

2018-01-31 Thread Kristian Hoffmann

, 2018 at 9:48 AM, Kerry Penland
mailto:kpenl...@bigtube.net>> wrote:

We had one ePMP 2000 AP fail like this on the GPS upgrade. We
called cambium support, they were able to login with their
engineering login

and restore GPS operation for us.

On Fri, 26 Jan 2018 20:12:07 -0500, RickG
mailto:rgunder...@gmail.com>> wrote:

Correct. This is NOT a puck problem. The satellites were
coming is strong BEFORE the firmware upgrade. I tried
downgrading today but that did not help either. See the
attached pics. Looks like RMA time.

On Fri, Jan 26, 2018 at 3:36 PM, Josh Luthman
mailto:j...@imaginenetworksllc.com>> wrote:

No satellites doesn't sound like poor signal to me.

    Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jan 26, 2018 3:28 PM, "Kristian Hoffmann"
mailto:kh...@fire2wire.com>> wrote:

We fought with losing GPS sync on ePMP APs at a
couple of sites.  We had been told to point the
pucks south to get the best GPS signal.  There
were several wild goose chases, as it seemed
upgrading/downgrading firmware fixed it, but only
sometimes.  In the end, the solution at each of
these sites was to point the GPS puck straight
up.  Our best guess was that there was something
overloading the GPS receiver in the direction we
had them pointed.  So pointing them up, while not
giving them the best signal, minimized terrestrial
interference. At least that's our theory.

-Kristian

On 01/26/2018 07:39 AM, RickG wrote:

Well, I did check the forums and found I'm not
the only one. I'm going to try downgrading.
Was hoping to find someone here who has gone
through it so I dont waste time if it needs to
be RMA'd :)

On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich
via Cambium-users mailto:cambium-users@wispa.org>> wrote:

Have you contacted our support folks or
the Cambium Community?

supp...@cambiumnetworks.com
<mailto:supp...@cambiumnetworks.com>

http://community.cambiumnetworks.com/

<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcommunity.cambiumnetworks.com%2F&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=HohSXgT4Hl1bD%2FzMUEwEwTuHa8JIoW9hGaR5FSQrPiI%3D&reserved=0>


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*From:* cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>]
*On Behalf Of *RickG
*Sent:* Friday, January 26, 2018 9:20 AM
*To:* Cambium Networks User Group
mailto:cambium-users@wispa.org>>
*Subject:* [Cambium-users] ePMP 2000 GPS
not working after firmware upgrade

It worked before, upgraded from 3.5.1, no
more :(


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Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

2018-01-26 Thread Kristian Hoffmann

I found an old graph from one of our tickets with Cambium.  For the 
archives...


-Kristian

On 01/26/2018 12:53 PM, Josh Luthman wrote:
Very interesting.  When you say pucks up, you mean laying flat so they 
point to space?



Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Fri, Jan 26, 2018 at 3:47 PM, Kristian Hoffmann 
mailto:kh...@fire2wire.com>> wrote:


I agree, but we graph the tracked/visible satellites on all APs,
and these ones would have, say 10 tracked, and then 0 for hours,
then 10.  It was hardly ever a gradual change.  We were convinced
it was firmware, or a bad GPS receiver, or puck, etc. and went
down every road we could think of, because it seemed like it had
to be one of those.  Out of the 4-5 sites we had with this
behavior, every one was permanently solved by pointing the pucks
up, and I think all of them were in close proximity to a cell tower.

-Kristian


On 01/26/2018 12:36 PM, Josh Luthman wrote:

No satellites doesn't sound like poor signal to me.

Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jan 26, 2018 3:28 PM, "Kristian Hoffmann" mailto:kh...@fire2wire.com>> wrote:

We fought with losing GPS sync on ePMP APs at a couple of
sites.  We had been told to point the pucks south to get the
best GPS signal. There were several wild goose chases, as it
seemed upgrading/downgrading firmware fixed it, but only
sometimes.  In the end, the solution at each of these sites
was to point the GPS puck straight up.  Our best guess was
that there was something overloading the GPS receiver in the
direction we had them pointed.  So pointing them up, while
not giving them the best signal, minimized terrestrial
interference.  At least that's our theory.

-Kristian


On 01/26/2018 07:39 AM, RickG wrote:

Well, I did check the forums and found I'm not the only one.
I'm going to try downgrading. Was hoping to find someone
here who has gone through it so I dont waste time if it
needs to be RMA'd :)

On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via
Cambium-users mailto:cambium-users@wispa.org>> wrote:

Have you contacted our support folks or the Cambium
Community?

supp...@cambiumnetworks.com
<mailto:supp...@cambiumnetworks.com>

http://community.cambiumnetworks.com/
<http://community.cambiumnetworks.com/>

Join the Conversation

Cambium Networks Community Forum
<http://community.cambiumnetworks.com/>

*From:*cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>] *On Behalf Of
*RickG
*Sent:* Friday, January 26, 2018 9:20 AM
*To:* Cambium Networks User Group
mailto:cambium-users@wispa.org>>
*Subject:* [Cambium-users] ePMP 2000 GPS not working
after firmware upgrade

It worked before, upgraded from 3.5.1, no more :(


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-- 
-RickG



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Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

2018-01-26 Thread Kristian Hoffmann

I recall that the newer pucks helped some, but weren't the final fix.  
And yes, we set the holdover to 5 minutes now, so thanks for bringing 
that up.


-Kristian

On 01/26/2018 12:55 PM, Joseph Falaschi wrote:
There was an issue with the previous version of GPS antennas, that 
came with early EPMP1000's.  If the GPS antennas you are using are the 
ones that came with an E2K then you should have the newer model 
though.  In any case way back when there was an issue that the old 
antennas had in high noise environments.  We experienced that first 
hand.  We haven't see the issue since replacing the GPS antennas 
though.  I think we still have the holdover timer set pretty high 
though which might help you in a pinch until a real resolution is found.


Joe

On Fri, Jan 26, 2018 at 2:47 PM, Kristian Hoffmann 
mailto:kh...@fire2wire.com>> wrote:


I agree, but we graph the tracked/visible satellites on all APs,
and these ones would have, say 10 tracked, and then 0 for hours,
then 10.  It was hardly ever a gradual change.  We were convinced
it was firmware, or a bad GPS receiver, or puck, etc. and went
down every road we could think of, because it seemed like it had
to be one of those.  Out of the 4-5 sites we had with this
behavior, every one was permanently solved by pointing the pucks
up, and I think all of them were in close proximity to a cell tower.

-Kristian

On 01/26/2018 12:36 PM, Josh Luthman wrote:

No satellites doesn't sound like poor signal to me.

Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jan 26, 2018 3:28 PM, "Kristian Hoffmann" mailto:kh...@fire2wire.com>> wrote:

We fought with losing GPS sync on ePMP APs at a couple of
sites.  We had been told to point the pucks south to get the
best GPS signal.  There were several wild goose chases, as it
seemed upgrading/downgrading firmware fixed it, but only
sometimes.  In the end, the solution at each of these sites
was to point the GPS puck straight up.  Our best guess was
that there was something overloading the GPS receiver in the
direction we had them pointed.  So pointing them up, while
not giving them the best signal, minimized terrestrial
interference.  At least that's our theory.

-Kristian


On 01/26/2018 07:39 AM, RickG wrote:

Well, I did check the forums and found I'm not the only one.
I'm going to try downgrading. Was hoping to find someone
here who has gone through it so I dont waste time if it
needs to be RMA'd :)

On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via
Cambium-users mailto:cambium-users@wispa.org>> wrote:

Have you contacted our support folks or the Cambium
Community?

supp...@cambiumnetworks.com
<mailto:supp...@cambiumnetworks.com>

http://community.cambiumnetworks.com/
<http://community.cambiumnetworks.com/>

Join the Conversation

Cambium Networks Community Forum
<http://community.cambiumnetworks.com/>

*From:*cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>] *On Behalf Of
*RickG
*Sent:* Friday, January 26, 2018 9:20 AM
*To:* Cambium Networks User Group
mailto:cambium-users@wispa.org>>
*Subject:* [Cambium-users] ePMP 2000 GPS not working
after firmware upgrade

It worked before, upgraded from 3.5.1, no more :(


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-- 
-RickG



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Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

2018-01-26 Thread Kristian Hoffmann


Yup.  I can't help but think of Ace Ventura... Laces out!

https://www.youtube.com/watch?v=fIzRQew22qw

-Kristian

On 01/26/2018 12:53 PM, Josh Luthman wrote:
Very interesting.  When you say pucks up, you mean laying flat so they 
point to space?



Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Fri, Jan 26, 2018 at 3:47 PM, Kristian Hoffmann 
mailto:kh...@fire2wire.com>> wrote:


I agree, but we graph the tracked/visible satellites on all APs,
and these ones would have, say 10 tracked, and then 0 for hours,
then 10.  It was hardly ever a gradual change.  We were convinced
it was firmware, or a bad GPS receiver, or puck, etc. and went
down every road we could think of, because it seemed like it had
to be one of those.  Out of the 4-5 sites we had with this
behavior, every one was permanently solved by pointing the pucks
up, and I think all of them were in close proximity to a cell tower.

-Kristian


On 01/26/2018 12:36 PM, Josh Luthman wrote:

No satellites doesn't sound like poor signal to me.

Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jan 26, 2018 3:28 PM, "Kristian Hoffmann" mailto:kh...@fire2wire.com>> wrote:

We fought with losing GPS sync on ePMP APs at a couple of
sites.  We had been told to point the pucks south to get the
best GPS signal. There were several wild goose chases, as it
seemed upgrading/downgrading firmware fixed it, but only
sometimes.  In the end, the solution at each of these sites
was to point the GPS puck straight up.  Our best guess was
that there was something overloading the GPS receiver in the
direction we had them pointed.  So pointing them up, while
not giving them the best signal, minimized terrestrial
interference.  At least that's our theory.

-Kristian


On 01/26/2018 07:39 AM, RickG wrote:

Well, I did check the forums and found I'm not the only one.
I'm going to try downgrading. Was hoping to find someone
here who has gone through it so I dont waste time if it
needs to be RMA'd :)

On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via
Cambium-users mailto:cambium-users@wispa.org>> wrote:

Have you contacted our support folks or the Cambium
Community?

supp...@cambiumnetworks.com
<mailto:supp...@cambiumnetworks.com>

http://community.cambiumnetworks.com/
<http://community.cambiumnetworks.com/>

Join the Conversation

Cambium Networks Community Forum
<http://community.cambiumnetworks.com/>

*From:*cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>] *On Behalf Of
*RickG
*Sent:* Friday, January 26, 2018 9:20 AM
*To:* Cambium Networks User Group
mailto:cambium-users@wispa.org>>
*Subject:* [Cambium-users] ePMP 2000 GPS not working
after firmware upgrade

It worked before, upgraded from 3.5.1, no more :(


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-- 
-RickG



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Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

2018-01-26 Thread Kristian Hoffmann

I agree, but we graph the tracked/visible satellites on all APs, and 
these ones would have, say 10 tracked, and then 0 for hours, then 10.  
It was hardly ever a gradual change.  We were convinced it was firmware, 
or a bad GPS receiver, or puck, etc. and went down every road we could 
think of, because it seemed like it had to be one of those.  Out of the 
4-5 sites we had with this behavior, every one was permanently solved by 
pointing the pucks up, and I think all of them were in close proximity 
to a cell tower.


-Kristian

On 01/26/2018 12:36 PM, Josh Luthman wrote:

No satellites doesn't sound like poor signal to me.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jan 26, 2018 3:28 PM, "Kristian Hoffmann" <mailto:kh...@fire2wire.com>> wrote:


We fought with losing GPS sync on ePMP APs at a couple of sites. 
We had been told to point the pucks south to get the best GPS
signal. There were several wild goose chases, as it seemed
upgrading/downgrading firmware fixed it, but only sometimes.  In
the end, the solution at each of these sites was to point the GPS
puck straight up.  Our best guess was that there was something
overloading the GPS receiver in the direction we had them
pointed.  So pointing them up, while not giving them the best
signal, minimized terrestrial interference.  At least that's our
theory.

-Kristian


On 01/26/2018 07:39 AM, RickG wrote:

Well, I did check the forums and found I'm not the only one. I'm
going to try downgrading. Was hoping to find someone here who has
gone through it so I dont waste time if it needs to be RMA'd :)

On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via Cambium-users
mailto:cambium-users@wispa.org>> wrote:

Have you contacted our support folks or the Cambium Community?

supp...@cambiumnetworks.com <mailto:supp...@cambiumnetworks.com>

http://community.cambiumnetworks.com/
<http://community.cambiumnetworks.com/>

Join the Conversation

Cambium Networks Community Forum
<http://community.cambiumnetworks.com/>

*From:*cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>] *On Behalf Of *RickG
*Sent:* Friday, January 26, 2018 9:20 AM
*To:* Cambium Networks User Group mailto:cambium-users@wispa.org>>
*Subject:* [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade

It worked before, upgraded from 3.5.1, no more :(


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-RickG



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Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

2018-01-26 Thread Kristian Hoffmann

We fought with losing GPS sync on ePMP APs at a couple of sites.  We had 
been told to point the pucks south to get the best GPS signal. There 
were several wild goose chases, as it seemed upgrading/downgrading 
firmware fixed it, but only sometimes.  In the end, the solution at each 
of these sites was to point the GPS puck straight up.  Our best guess 
was that there was something overloading the GPS receiver in the 
direction we had them pointed. So pointing them up, while not giving 
them the best signal, minimized terrestrial interference.  At least 
that's our theory.


-Kristian

On 01/26/2018 07:39 AM, RickG wrote:
Well, I did check the forums and found I'm not the only one. I'm going 
to try downgrading. Was hoping to find someone here who has gone 
through it so I dont waste time if it needs to be RMA'd :)


On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via Cambium-users 
mailto:cambium-users@wispa.org>> wrote:


Have you contacted our support folks or the Cambium Community?

supp...@cambiumnetworks.com 

http://community.cambiumnetworks.com/


Join the Conversation

Cambium Networks Community Forum


*From:*cambium-users-boun...@wispa.org

[mailto:cambium-users-boun...@wispa.org
] *On Behalf Of *RickG
*Sent:* Friday, January 26, 2018 9:20 AM
*To:* Cambium Networks User Group mailto:cambium-users@wispa.org>>
*Subject:* [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade

It worked before, upgraded from 3.5.1, no more :(


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--
-RickG


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Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

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Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade

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