Hi Pavan,
I would like to add a few things here. The only place the CSS of the caller
matters is when they're calling the CTI Route Point and not the ports.
Let me give an example. Consider the below call flow:
Caller's Cell Phone Dials the 10 digit # for the Co. PRI MGCP G/W
4 digits enter the CM Matches a Translation Pattern Forwards the
Calls to the CTI Route Point of the CCX CTI port answers the call and
then the Agent picks up the call.
Now think at what all places do we need a CSS and what partition we need to
hit:
1) G/W's Inbound CSS should have the PT for the TP (If any)
2) TP's CSS should have the PT of the CTI Route Point.
3) CTI Route Point's CSS should have the PT of the CTI Ports.
4) Finally, CTI Port's CSS should have the Partition of the Agent's Phone.
In this scenario, Endpoint's CSS matters to reach the next destination.
Hope this makes sense.
Regards
Gurpreet
On Mon, Jun 11, 2012 at 5:33 PM, Pavan K pav.c...@gmail.com wrote:
Thanks Gurpreet, Dan Krishna.
This is now fixed. As Dan mentioned the CSS of caller matters.
==
When a CTI Route point, redirects the call to the CTI port, the CSS of
the device that calls the Route point is used to search for the CTI
Port.
==
From: Pavan K pav.c...@gmail.com
Date: Mon, Jun 11, 2012 at 1:33 PM
To: ccie_voice@onlinestudylist.com
With UCCX, did anybody get calls to work when the CTI ports are in a
partition ?
If so what CSS did you have to configure ?
I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX
partition
Added a CSS for the RoutePoint that includes the UCCX partition (on both
the
line device) but the call doesn't connect.
If i take the CTI ports out of the partition, everything works perfectly.
TIA
--
- Pavan
--
From: Gurpreet Singh Kukreja tycoononway1...@gmail.com
Date: Mon, Jun 11, 2012 at 3:27 PM
To: Pavan K pav.c...@gmail.com
Cc: ccie_voice@onlinestudylist.com
Hi Pavan,
We've seen this behavior with UCCX.
Logically, the calls should work w/ or w/o partition applied on the CTI
Port
Group, keeping in mind the CSS applied on the CTI Route Point.
Few things to keep in mind:
1) Always apply the changes on these Triggers/ Port Groups from the CCX and
never from the CM.
2) If you apply the correct CSS on the Trigger which includes the partition
of the Port group, the calls should work.
3) Even after applying the changes if the calls do not work, it could be
very possible that the changes you're making from the CCX are not getting
updated on the CM. In this case, first run the Data Resync from the CCX and
make sure there are no exceptions in the output. Then, restart the CTI
Manager on all CM servers and then restart the CCX Engine.
- Gurpreet
___
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--
From: Dan Quinlan (daquinla) daqui...@cisco.com
Date: Mon, Jun 11, 2012 at 3:34 PM
To: Pavan K pav.c...@gmail.com
Cc: ccie_voice@onlinestudylist.com
I would think that the inbound caller (ip phone or gw) would need the CSS
to
access the CTI ports.
DQ
d...@cisco.com
Sent from my iPhone
--
From: Krishna vinayak_...@yahoo.com
Date: Mon, Jun 11, 2012 at 3:53 PM
To: Pavan K pav.c...@gmail.com
pavan,
I worked on uccx lab and it worked fine for me. All that you need to
remember one point always, what does the CTI Route point has to see. in
this
case the CTI route point has to see the phones partition in order to
handover the calls to the phone agents. Check that internal dns are listed
in your css to make this work.
thank you
krishna.
From: Pavan K pav.c...@gmail.com
To: ccie_voice@onlinestudylist.com
Sent: Monday, June 11, 2012 1:33 PM
Subject: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ?
___
For more information regarding industry leading CCIE Lab training, please
visit www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
--
- Pavan
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
