[OSL | CCIE_Voice] UCCX Script question.
I am currently using a consulted transfer in a script to transfer to a a few phones. If they don't answer the call then it goes to Q. The issue is when the phone being transferred to checks it's missed call directory it shows the CTI port extension and not the actual calling number. Does anyone know a way to get it to display the actual calling number during a consulted transfer when the called number does not pick up. I know that I can change it to a direct transfer and then RNA the call back to the Q but I would like to keep the consult transfer. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] UCCX Script Question
Hi Everyone, I am trying to tweak a script I put together and was curious it there is a way to play a prompt and then end the call/hangup? Also does anyone know if there is a way to not play the system message I'm sorry all of our representatives are currently assisting other callers.? I have tried a couple different solutions that I thought would work but no luck. Any help is greatly appreciated. Regards, *ccieiwillb* ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script Question
For the first question - You need to either record a prompt in CUC or CUE, upload to UCCX, and then use the Play Prompt step to play to the caller. Then use the Terminate step and go to the end of the script using a label. For the second question - Once again record the prompt and upload. After that you can either create a new Play Prompt step and delete the old for the Queue Prompt Prompt variable (I assume you are using ICD) or just change the value of the Queue Prompt variable. Hope this helps, Jeff From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of ccieiwillb Sent: Tuesday, November 09, 2010 7:25 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Script Question Hi Everyone, I am trying to tweak a script I put together and was curious it there is a way to play a prompt and then end the call/hangup? Also does anyone know if there is a way to not play the system message I'm sorry all of our representatives are currently assisting other callers.? I have tried a couple different solutions that I thought would work but no luck. Any help is greatly appreciated. Regards, ccieiwillb ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script Question
Thank you Jeff, I will give it a shot tonight when I lab. On Tue, Nov 9, 2010 at 12:28 PM, givemeccievoice2...@gmail.com wrote: For the first question - You need to either record a prompt in CUC or CUE, upload to UCCX, and then use the Play Prompt step to play to the caller. Then use the Terminate step and go to the end of the script using a label. For the second question – Once again record the prompt and upload. After that you can either create a new Play Prompt step and delete the old for the “Queue Prompt” Prompt variable (I assume you are using ICD) or just change the value of the Queue Prompt variable. Hope this helps, Jeff *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *ccieiwillb *Sent:* Tuesday, November 09, 2010 7:25 AM *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX Script Question Hi Everyone, I am trying to tweak a script I put together and was curious it there is a way to play a prompt and then end the call/hangup? Also does anyone know if there is a way to not play the system message I'm sorry all of our representatives are currently assisting other callers.? I have tried a couple different solutions that I thought would work but no luck. Any help is greatly appreciated. Regards, *ccieiwillb* ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script question
Did you try using concatenated step? -Thaya From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Phillip Day Sent: Friday, July 02, 2010 1:21 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Script question Hi, I have created a fairly complex script for a customer, and the only part I can't test yet is the queueing. I have attached a screenshot of what happens when a call is queued. Can anyone see any reason why this wouldn't work. The script has been validated, and we are about to add some resources to the CSQs, I'm just wondering if I could have missed anything here? The idea is that roughly every 15 second the user gets a prompt to say a customised hold message, then they get another to say where they are in the queue, and then another to say the estimated wait time. If they are 10th or more in the queue, there is no prompt for the wait time but the other two should play. Anyone see any problems with this?? Thanks in advance Phill __ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by a content checking tool for the presence of computer viruses. Nettitude Limited is a Company registered in England Registered Address Nettitude Limited, Fosse House, Fosse Way, Leamington Spa, Warwickshire, CV31 1XG Company Registration Number: 4705154 VAT Number: 812 4539 44 www.nettitude.com __ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script question
Phil - The script looks good to me, but I haven't verified it in a lab. I couldn't determine from your email if there was an actual problem with the script or not. When you loaded it and ran tests, did you observe any unexpected behavior? Thanks! *Matthew Berry* *_Vitals:_* *GVoice: *+1.612.424.5044 *Gmail*: ciscovoiceg...@gmail.com *Skype*: ciscovoiceguru *Twitter*: ciscovoiceguru On 7/2/2010 12:20 PM, Phillip Day wrote: Hi, I have created a fairly complex script for a customer, and the only part I can't test yet is the queueing. I have attached a screenshot of what happens when a call is queued. Can anyone see any reason why this wouldn't work. The script has been validated, and we are about to add some resources to the CSQs, I'm just wondering if I could have missed anything here? The idea is that roughly every 15 second the user gets a prompt to say a customised hold message, then they get another to say where they are in the queue, and then another to say the estimated wait time. If they are 10th or more in the queue, there is no prompt for the wait time but the other two should play. Anyone see any problems with this?? Thanks in advance Phill __ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by a content checking tool for the presence of computer viruses. Nettitude Limited is a Company registered in England Registered Address Nettitude Limited, Fosse House, Fosse Way, Leamington Spa, Warwickshire, CV31 1XG Company Registration Number: 4705154 VAT Number: 812 4539 44 www.nettitude.com __ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
No Randall of course i have no problem to share it with the community. i will do so 2010/3/24 Randall Saborio ill2...@gmail.com Lucky Cristobal. Are you concerned about your intellectual property rights, or will you share it with all of us? :) We won't get mad if you want to keep it private, but just suggesting. On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego cristobalpri...@gmail.com wrote: thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
The document was sent to the list, but apparently has yet to be approved (apparently no one pays attention?). The document can be found here: http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf As an aside, you may want to consider the IP of the person who created the document before you start passing it around :) Cheers On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego cristobalpri...@gmail.com wrote: No Randall of course i have no problem to share it with the community. i will do so 2010/3/24 Randall Saborio ill2...@gmail.com Lucky Cristobal. Are you concerned about your intellectual property rights, or will you share it with all of us? :) We won't get mad if you want to keep it private, but just suggesting. On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego cristobalpri...@gmail.com wrote: thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the called
number, i want to set a variable with a name. then i would like the agent to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro, Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call Contact
Info
Step
with the Set Enterprise call info step , none of the options that i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the Desktop
Administrator
I created a workflow and I Modified a few fields for Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
--
Cheers,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted, and it sounds like you created another
layout list, if that is correct you must specify it with the Set
Enterprise Info step, or add it to the default layout.
On Thu, Mar 25, 2010 at 2:16 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the called
number, i want to set a variable with a name. then i would like the agent to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro, Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call
Contact
Info
Step
with the Set Enterprise call info step , none of the options that
i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the Desktop
Administrator
I created a workflow and I Modified a few fields for Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
--
Cheers,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training,
Re: [OSL | CCIE_Voice] UCCX script question
They are populated while ringing and they are only called ecc's when
using cad with ucce not uccx. I think tanner hit the nail on the head
though with the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile device
On Mar 25, 2010, at 9:22 AM, Tanner Ezell tanner.ez...@gmail.com
wrote:
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted, and it sounds like you created another
layout list, if that is correct you must specify it with the Set
Enterprise Info step, or add it to the default layout.
On Thu, Mar 25, 2010 at 2:16 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call
is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout
(default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on
the called
number, i want to set a variable with a name. then i would like the
agent to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is
ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro,
Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who
created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the
community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or
will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just
suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything
you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call
Contact
Info
Step
with the Set Enterprise call info step , none of the options
that
i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to
the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable
along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from
the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the
Desktop
Administrator
I created a workflow and I Modified a few fields for
Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
--
Cheers,
Re: [OSL | CCIE_Voice] UCCX script question
I was able to get it to work
thank you very much for all your help
2010/3/25 Chad Stachowicz chadstachow...@gmail.com
They are populated while ringing and they are only called ecc's when using
cad with ucce not uccx. I think tanner hit the nail on the head though with
the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile device
On Mar 25, 2010, at 9:22 AM, Tanner Ezell tanner.ez...@gmail.com wrote:
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted, and it sounds like you created another
layout list, if that is correct you must specify it with the Set
Enterprise Info step, or add it to the default layout.
On Thu, Mar 25, 2010 at 2:16 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is
sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the
called
number, i want to set a variable with a name. then i would like the agent
to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is
ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro, Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the community.
i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call
Contact
Info
Step
with the Set Enterprise call info step , none of the options that
i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the Desktop
Administrator
I created a workflow and I Modified a few fields for Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
Re: [OSL | CCIE_Voice] UCCX script question
thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
Lucky Cristobal. Are you concerned about your intellectual property rights, or will you share it with all of us? :) We won't get mad if you want to keep it private, but just suggesting. On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego cristobalpri...@gmail.com wrote: thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
[OSL | CCIE_Voice] UCCX script question
Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
