Re: Coldfusion 10 automatic updates not working
Thanks for your help. We have solved the issue, I will post the solution here if it helps anyone in the future. The error message logged in the hotfix log file (Eg: C:\ColdFusion10\cfusion\hf-updates\hf-10-7) is the following: Failed to copy hotfix files:C:\Users\xxx\002873.tmp\dist\cfusion Status: FATAL ERROR Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:C:\ColdFusion10\cfusion FATAL ERROR - C:\ColdFusion10\cfusion\bin\coldfusion.exe (The process cannot access the file because it is being used by another process) Several blog posts refer to permission problems, such as making sure the account under which CF10 runs has local admin access, or that the cfusion directory have appropriate permissions. We had tried these solutions, and several variations without luck. We had also stopped all CF services and applied the HF manually but the same error persisted. In our case, we renamed coldfusion.exe notated in the error log above, applied the hotfix, and everything worked. So, I don't believe it was really a permissions issue but rather (as the error log was trying to tell us), that the coldfusion.exe was in use. We are installing CF10 Enterprise on Windows 2008 RC2 with IIS 7. We installed using all default selections, straight-forward installation, and applied the mandatory update. So far, so good. When we go to the updates page for automatic updates for the latest current hotfix 7 (at the time of this post), which is cumulative, the install and download process runs fine, the instance restarts, but then when we check again to see the available updates, it shows all the updates from 1 to 7 again, as if we didn't apply the updates at all. Installed updates tab shows no updates having been applied. However, looking at the system info page, the udpate level shows HF7. We tried a variation, applying one hotfix at a time. This worked through hot fix 2, but after applying HF 4, it 'froze' there with the same problem as described above, not showing any fixes having been applied after HF 2. This is incredibly frustrating. I have no idea if HF's have been applied, and am not sure what to think about the sys info page indicating hotfix level. We are still living in CF update hell. Any ideas appreciated! Thanks, Jeff ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354411 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Coldfusion 10 automatic updates not working
We are installing CF10 Enterprise on Windows 2008 RC2 with IIS 7. We installed using all default selections, straight-forward installation, and applied the mandatory update. So far, so good. When we go to the updates page for automatic updates for the latest current hotfix 7 (at the time of this post), which is cumulative, the install and download process runs fine, the instance restarts, but then when we check again to see the available updates, it shows all the updates from 1 to 7 again, as if we didn't apply the updates at all. Installed updates tab shows no updates having been applied. However, looking at the system info page, the udpate level shows HF7. We tried a variation, applying one hotfix at a time. This worked through hot fix 2, but after applying HF 4, it 'froze' there with the same problem as described above, not showing any fixes having been applied after HF 2. This is incredibly frustrating. I have no idea if HF's have been applied, and am not sure what to think about the sys info page indicating hotfix level. We are still living in CF update hell. Any ideas appreciated! Thanks, Jeff ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354345 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
This is a common issue reported on the Adobe ColdFusion forums. The only solution I have found to work reliably for me (and I'm on the same OS and web server) is to make sure that the service account ColdFusion is running under is a member of the local Administrators group. You may also want to restart the ColdFusion service after putting the account in the Administrators group. -Carl V. ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354346 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
RE: Coldfusion 10 automatic updates not working
And yet I believe that would go against the lockdown guides... So our options are easy updates or secure systems? -Original Message- From: Carl Von Stetten [mailto:vonner.li...@vonner.net] Sent: Thursday, February 07, 2013 10:52 AM To: cf-talk Subject: Re: Coldfusion 10 automatic updates not working This is a common issue reported on the Adobe ColdFusion forums. The only solution I have found to work reliably for me (and I'm on the same OS and web server) is to make sure that the service account ColdFusion is running under is a member of the local Administrators group. You may also want to restart the ColdFusion service after putting the account in the Administrators group. -Carl V. ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354347 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
Steven, I guess I should have added that once the updates are installed, remove the service account from Administrators. And this solution is only a workaround, mind you. I don't believe this **should** be necessary, but it has been for me. I've followed the lockdown guides, including granting the ColdFusion service account full permissions to the entire /ColdFusion10 folder structure. Updates since update 2 have not installed without installing with Administrator group rights. -Carl V. On 2/7/2013 7:53 AM, DURETTE, STEVEN J wrote: And yet I believe that would go against the lockdown guides... So our options are easy updates or secure systems? ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354348 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
I am not sure I follow. The ColdFusion 10 Application Server service is set to Log on with the local system account. I tried changing this to log on as my own login account, which is a member of the local administrators. I still was not able to logon. Steven, I guess I should have added that once the updates are installed, remove the service account from Administrators. And this solution is only a workaround, mind you. I don't believe this **should** be necessary, but it has been for me. I've followed the lockdown guides, including granting the ColdFusion service account full permissions to the entire /ColdFusion10 folder structure. Updates since update 2 have not installed without installing with Administrator group rights. -Carl V. On 2/7/2013 7:53 AM, DURETTE, STEVEN J wrote: And yet I believe that would go against the lockdown guides... So our options are easy updates or secure systems? ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354367 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
Sorry, I meant to say that I was still not able to apply updates. I am not sure I follow. The ColdFusion 10 Application Server service is set to Log on with the local system account. I tried changing this to log on as my own login account, which is a member of the local administrators. I still was not able to logon. Steven, I guess I should have added that once the updates are installed, remove the service account from Administrators. And this solution is only a workaround, mind you. I don't believe this **should** be necessary, but it has been for me. I've followed the lockdown guides, including granting the ColdFusion service account full permissions to the entire /ColdFusion10 folder structure. Updates since update 2 have not installed without installing with Administrator group rights. -Carl V. On 2/7/2013 7:53 AM, DURETTE, STEVEN J wrote: And yet I believe that would go against the lockdown guides... So our options are easy updates or secure systems? ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354368 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
That's exactly what I was suggesting you do. After you set the ColdFusion service to run as your account, did you stop and restart the service? That is necessary for the Administrator permissions to be granted to the ColdFusion service. Then, after the updates are installed (assuming they do install successfully), switch the service back to the local system account and stop/restart it again. Since you are running as local service, is this your local development machine or your production server? Just curious. -Carl V. On 2/7/2013 2:40 PM, Jeff Carpenter wrote: I am not sure I follow. The ColdFusion 10 Application Server service is set to Log on with the local system account. I tried changing this to log on as my own login account, which is a member of the local administrators. I still was not able to logon. ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354371 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
Try this as it sounds like it is related. http://www.andyscott.id.au/blog/update-coldfusion-10-windows-82012-update-and-not-updating -- Regards, Andrew Scott WebSite: http://www.andyscott.id.au/ Google+: http://plus.google.com/113032480415921517411 On Fri, Feb 8, 2013 at 12:44 AM, Jeff Carpenter jeff.carpen...@asu.eduwrote: We are installing CF10 Enterprise on Windows 2008 RC2 with IIS 7. We installed using all default selections, straight-forward installation, and applied the mandatory update. So far, so good. When we go to the updates page for automatic updates for the latest current hotfix 7 (at the time of this post), which is cumulative, the install and download process runs fine, the instance restarts, but then when we check again to see the available updates, it shows all the updates from 1 to 7 again, as if we didn't apply the updates at all. Installed updates tab shows no updates having been applied. However, looking at the system info page, the udpate level shows HF7. We tried a variation, applying one hotfix at a time. This worked through hot fix 2, but after applying HF 4, it 'froze' there with the same problem as described above, not showing any fixes having been applied after HF 2. This is incredibly frustrating. I have no idea if HF's have been applied, and am not sure what to think about the sys info page indicating hotfix level. We are still living in CF update hell. Any ideas appreciated! Thanks, Jeff ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354372 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
@Carl Thanks, yes I had done this earlier and restarted the service, still same issue. The HF log indicates the following: Failed to copy hotfix files:C:\Users\xxx\478130.tmp\dist\cfusion FATAL ERROR - Failed to copy the hotfix files to the target location:C:\ColdFusion10\cfusion FATAL ERROR - C:\ColdFusion10\cfusion\bin\coldfusion.exe (The process cannot access the file because it is being used by another process) @Andrew, Thanks, I did try what you suggested on your blog, but still seeing the same problem. Since this does appear to be permissions related, I will talk with one of our NW admins to see if I am configuring the accounts/permissions correctly. Thanks That's exactly what I was suggesting you do. After you set the ColdFusion service to run as your account, did you stop and restart the service? That is necessary for the Administrator permissions to be granted to the ColdFusion service. Then, after the updates are installed (assuming they do install successfully), switch the service back to the local system account and stop/restart it again. Since you are running as local service, is this your local development machine or your production server? Just curious. -Carl V. On 2/7/2013 2:40 PM, Jeff Carpenter wrote: I am not sure I follow. The ColdFusion 10 Application Server service is set to Log on with the local system account. I tried changing this to log on as my own login account, which is a member of the local administrators. I still was not able to logon. ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354386 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
If you are getting the being used by another permission then it is related, you will need to make sure ColdFusion is stopped and wait a bit. To make sure check the Windows Service and wait until it has stopped before trying again. Is this a standard ColdFusion installation or is it multi server. -- Regards, Andrew Scott WebSite: http://www.andyscott.id.au/ Google+: http://plus.google.com/113032480415921517411 On Fri, Feb 8, 2013 at 10:37 AM, Jeff Carpenter jeff.carpen...@asu.eduwrote: @Carl Thanks, yes I had done this earlier and restarted the service, still same issue. The HF log indicates the following: Failed to copy hotfix files:C:\Users\xxx\478130.tmp\dist\cfusion FATAL ERROR - Failed to copy the hotfix files to the target location:C:\ColdFusion10\cfusion FATAL ERROR - C:\ColdFusion10\cfusion\bin\coldfusion.exe (The process cannot access the file because it is being used by another process) @Andrew, Thanks, I did try what you suggested on your blog, but still seeing the same problem. Since this does appear to be permissions related, I will talk with one of our NW admins to see if I am configuring the accounts/permissions correctly. Thanks That's exactly what I was suggesting you do. After you set the ColdFusion service to run as your account, did you stop and restart the service? That is necessary for the Administrator permissions to be granted to the ColdFusion service. Then, after the updates are installed (assuming they do install successfully), switch the service back to the local system account and stop/restart it again. Since you are running as local service, is this your local development machine or your production server? Just curious. -Carl V. On 2/7/2013 2:40 PM, Jeff Carpenter wrote: I am not sure I follow. The ColdFusion 10 Application Server service is set to Log on with the local system account. I tried changing this to log on as my own login account, which is a member of the local administrators. I still was not able to logon. ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354391 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
It is a test server, we are installing CF enterprise on Windows 2008 RC2. That's exactly what I was suggesting you do. After you set the ColdFusion service to run as your account, did you stop and restart the service? That is necessary for the Administrator permissions to be granted to the ColdFusion service. Then, after the updates are installed (assuming they do install successfully), switch the service back to the local system account and stop/restart it again. Since you are running as local service, is this your local development machine or your production server? Just curious. -Carl V. On 2/7/2013 2:40 PM, Jeff Carpenter wrote: I am not sure I follow. The ColdFusion 10 Application Server service is set to Log on with the local system account. I tried changing this to log on as my own login account, which is a member of the local administrators. I still was not able to logon. ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354399 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
Re: Coldfusion 10 automatic updates not working
Jeff, the fact that you are getting the file is in use tells you that the ColdFusion Windows Service is still running. This means that you may have to even stop every instance to apply the updates as well. -- Regards, Andrew Scott WebSite: http://www.andyscott.id.au/ Google+: http://plus.google.com/113032480415921517411 On Fri, Feb 8, 2013 at 3:28 PM, Jeff Carpenter jeff.carpen...@asu.eduwrote: It is a test server, we are installing CF enterprise on Windows 2008 RC2. That's exactly what I was suggesting you do. After you set the ColdFusion service to run as your account, did you stop and restart the service? That is necessary for the Administrator permissions to be granted to the ColdFusion service. Then, after the updates are installed (assuming they do install successfully), switch the service back to the local system account and stop/restart it again. Since you are running as local service, is this your local development machine or your production server? Just curious. -Carl V. ~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:354400 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
