Re: [cisco-voip] CUCM integ with Imagilce billy blue billing

[Shaihan Jaffrey]

Thanks Mehtab !

Regards

On Mon, Sep 15, 2014 at 8:32 PM, Mehtab Shinwari 
wrote:

>  Hope this helps J
>
>
>
>
> http://www.imagicle.com/docs$/ApplicationSuite/BillyBlues/Pages/cucm_config.htm
>
>
>
> *Mehtab Shinwari* | CCNP-V/RS, VCP-DCV
> Senior Support Engineer
>
>  www.fidelus.com
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Shaihan Jaffrey
> *Sent:* Monday, September 15, 2014 11:26 AM
> *To:* Cisco VOIP
> *Subject:* [cisco-voip] CUCM integ with Imagilce billy blue billing
>
>
>
> hi,
>
> Can any one share any document, link or steps for integrating Imagilce
> Billy Blues Billing application with Cisco Call manager 10. 5
>
>
>
>
>
> Regards
>
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Re: [cisco-voip] UCCX 10.5.1 Script Editor Flushing pending logs and traces.

[Jason Aarons (AM)]

Yes I have been editing previously same script, just now in a branch office 
that is having high delay 300ms.

Run as Administrator every time…

Jason Aarons
Consultant
Dimension Data
+1-904-338-3245

From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony 
Holloway
Sent: Monday, September 15, 2014 11:33 AM
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] UCCX 10.5.1 Script Editor Flushing pending logs and 
traces.



Have you connected it to UCCX at least once prior?

On Monday, September 15, 2014, Jason Aarons (AM) 
mailto:jason.aar...@dimensiondata.com>> wrote:
I’m stuck in the UCCX Script Editor problem.  Stops at flushing….latency is 
high to the UCCX server like 300ms.

Tried login anonymous, same problem..

Can you no longer edit a script being offline?


[cid:image001.png@01CFD0DD.5A0F0F80]

Jason Aarons
Consultant
Dimension Data
+1-904-338-3245



itevomcid
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Re: [cisco-voip] UCCX 10.5.1 Script Editor Flushing pending logs and traces.

[Brian Meade]

It might be that those are local logs and CCX editor is having trouble
deleting them.  Have you tried hard selecting run as administrator?

On Mon, Sep 15, 2014 at 11:19 AM, Jason Aarons (AM) <
jason.aar...@dimensiondata.com> wrote:

>  I’m stuck in the UCCX Script Editor problem.  Stops at flushing….latency
> is high to the UCCX server like 300ms.
>
>
>
> Tried login anonymous, same problem..
>
>
>
> Can you no longer edit a script being offline?
>
>
>
>
>
>
>
> Jason Aarons
>
> Consultant
>
> Dimension Data
>
> +1-904-338-3245
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] CUCM integ with Imagilce billy blue billing

[Mehtab Shinwari]

Hope this helps ☺

http://www.imagicle.com/docs$/ApplicationSuite/BillyBlues/Pages/cucm_config.htm

Mehtab Shinwari | CCNP-V/RS, VCP-DCV
Senior Support Engineer

www.fidelus.com

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Shaihan Jaffrey
Sent: Monday, September 15, 2014 11:26 AM
To: Cisco VOIP
Subject: [cisco-voip] CUCM integ with Imagilce billy blue billing

hi,
Can any one share any document, link or steps for integrating Imagilce Billy 
Blues Billing application with Cisco Call manager 10. 5


Regards
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Re: [cisco-voip] UCCX 10.5.1 Script Editor Flushing pending logs and traces.

[Anthony Holloway]

Have you connected it to UCCX at least once prior?

On Monday, September 15, 2014, Jason Aarons (AM) <
jason.aar...@dimensiondata.com> wrote:

>  I’m stuck in the UCCX Script Editor problem.  Stops at flushing….latency
> is high to the UCCX server like 300ms.
>
>
>
> Tried login anonymous, same problem..
>
>
>
> Can you no longer edit a script being offline?
>
>
>
>
>
>
>
> Jason Aarons
>
> Consultant
>
> Dimension Data
>
> +1-904-338-3245
>
>
>
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[cisco-voip] CUCM integ with Imagilce billy blue billing

[Shaihan Jaffrey]

hi,
Can any one share any document, link or steps for integrating Imagilce
Billy Blues Billing application with Cisco Call manager 10. 5


Regards
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[cisco-voip] UCCX 10.5.1 Script Editor Flushing pending logs and traces.

[Jason Aarons (AM)]

I'm stuck in the UCCX Script Editor problem.  Stops at flushinglatency is 
high to the UCCX server like 300ms.

Tried login anonymous, same problem..

Can you no longer edit a script being offline?


[cid:image001.png@01CFD0D6.E46AB190]

Jason Aarons
Consultant
Dimension Data
+1-904-338-3245



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Re: [cisco-voip] SME Codec Issue

[Brian Meade]

Yea, every endpoint is going to support G.711 but the problem comes when
you have a region relationship that doesn't allow enough bandwidth for
G.711 or you can also hit issues with codec lock if doing recording on any
of the phones.

On Mon, Sep 15, 2014 at 1:22 AM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Correct Brian. I was assuming his endpoint could support g711. After all,
> it is the de facto VoIP codec.
>
> Dennis, It's also worth mentioning that if the UAC offers g711, the UAS
> has every right to choose it. Plan your BW, QoS and CAC accordingly.
>
> If the telco requires g711 to be offered, it's possible that's how the
> trunk was ordered. I know verizon allows you to use either g729 or g711 but
> CenturyLink makes you choose one or the other and then you're locked into
> that one codec.
>
>
> On Thursday, September 11, 2014, Brian Meade  wrote:
>
>> From my experience with ACPL, the endpoint still needs to report that
>> capability.  The ACPL is just for filtering or changing order so this
>> wouldn't work if a phone only advertised G.729 support for instance.
>>
>> On Thu, Sep 11, 2014 at 6:03 PM, Anthony Holloway <
>> avholloway+cisco-v...@gmail.com> wrote:
>>
>>> Are you connected directly to ITSP via SME or via an SBC?  If not, what
>>> version of CUCM?  In 9x you have audio codec preference lists (think voice
>>> class codec in IOS).  So you would still set your bitrate to 64kbps, but
>>> your ACPL would list g729 then g711.
>>>
>>> On Thu, Sep 11, 2014 at 11:04 AM, Heim, Dennis 
>>> wrote:
>>>
 We have an SME design, so leaf clusters connected to an SME via SIP.
 The SIP trunks go to the carrier and those terminate on the SME. The
 carrier requires that regardless of the codec that g.711 is an option. Any
 thoughts on how to make SME always advertise g.711 as an option?



 *Dennis Heim | Collaboration Solutions Architect*

 World Wide Technology, Inc. | +1 314-212-1814

 [image: twitter] 

 [image: chat][image: Phone] <+13142121814>[image: video]





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>>>
>>> ___
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>>>
>>
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Re: [cisco-voip] UCCX tomcat - move to CA signed certificate Gotya's?

[Andrew Grech]

Well seemed to work OK thanks for assistance Anthony and Matthew.

So this for 9.02 UCCX automatically chained the certificates, socialminer
10.5 required me to specify the root where in the Intermediate host and
issuing server came from.

I should have added an additional SAN for the IP of the server as Calabrio
wants to use the IP for JAVA...

Matthew I was talking about internal certificates but chained CA's. People
used to just sign with a root but now its common for Root > intermediate
and issuing server . See this post
https://supportforums.cisco.com/document/30501/cucm-uploading-ccmadmin-web-gui-certificates
the extra steps were not required.

Thanks Anthony for the link I did it out of hours as I saw CAD but didn't
see any affect... PS Anthony I'd love to hear how you went with Presence, I
still have a TAC case open for DRS which is preventing me from clustering
the server.

On Mon, Sep 15, 2014 at 9:58 PM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

>  I had to upload my root, but it was internal, not sure about public CAs.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter   |  Facebook
>   | Website
>   |  Email Support
> 
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* Andrew Grech [mailto:agrec...@gmail.com]
> *Sent:* Monday, September 15, 2014 7:54 AM
> *To:* Matthew Loraditch
> *Subject:* RE: [cisco-voip] UCCX tomcat - move to CA signed certificate
> Gotya's?
>
>
>
> Thanks im actually doing it now on uccx 9.02, it must automatically chain
> my CAs? In socialminer 10.5 you have to tell it the root it came from...
>
> On 15/09/2014 9:51 PM, "Matthew Loraditch" <
> mloradi...@heliontechnologies.com> wrote:
>
>  The only gotcha I can think of is, if you are on newer versions even
> though it’s one cert you have to restart Tomcat, CUIC and Finesse, if you
> are using it, as they all run as separate instances.
>
>
>
> HTH
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter   |  Facebook
>   | Website
>   |  Email Support
> 
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Sunday, September 14, 2014 10:12 PM
> *To:* Andrew Grech
> *Cc:* Cisco VoIP Group
> *Subject:* Re: [cisco-voip] UCCX tomcat - move to CA signed certificate
> Gotya's?
>
>
>
> Andrew,
>
>
>
> Check out the port utilization guide to figure out what tomcat is
> responsible for.
>
>
>
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902.pdf
>
> On Sunday, September 14, 2014, Andrew Grech  wrote:
>
>  I'm going to signing my UCCX tomcat certificate with a internal trusted
> root authority this week and restarting the Tomcat service. Can anyone
> think of any issues this may cause for logged in agents or the contact
> center general?
>
>
>
> This is going to be done for the socialminer agent desktop page.
>
>
>
>
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Re: [cisco-voip] UCCX tomcat - move to CA signed certificate Gotya's?

[Matthew Loraditch]

I had to upload my root, but it was internal, not sure about public CAs.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830


From: Andrew Grech [mailto:agrec...@gmail.com]
Sent: Monday, September 15, 2014 7:54 AM
To: Matthew Loraditch
Subject: RE: [cisco-voip] UCCX tomcat - move to CA signed certificate Gotya's?


Thanks im actually doing it now on uccx 9.02, it must automatically chain my 
CAs? In socialminer 10.5 you have to tell it the root it came from...
On 15/09/2014 9:51 PM, "Matthew Loraditch" 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
The only gotcha I can think of is, if you are on newer versions even though 
it’s one cert you have to restart Tomcat, CUIC and Finesse, if you are using 
it, as they all run as separate instances.

HTH


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830


From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Anthony Holloway
Sent: Sunday, September 14, 2014 10:12 PM
To: Andrew Grech
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX tomcat - move to CA signed certificate Gotya's?

Andrew,

Check out the port utilization guide to figure out what tomcat is responsible 
for.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902.pdf

On Sunday, September 14, 2014, Andrew Grech 
mailto:agrec...@gmail.com>> wrote:
I'm going to signing my UCCX tomcat certificate with a internal trusted root 
authority this week and restarting the Tomcat service. Can anyone think of any 
issues this may cause for logged in agents or the contact center general?

This is going to be done for the socialminer agent desktop page.

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Re: [cisco-voip] UCCX tomcat - move to CA signed certificate Gotya's?

[Matthew Loraditch]

The only gotcha I can think of is, if you are on newer versions even though 
it’s one cert you have to restart Tomcat, CUIC and Finesse, if you are using 
it, as they all run as separate instances.

HTH


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Sunday, September 14, 2014 10:12 PM
To: Andrew Grech
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX tomcat - move to CA signed certificate Gotya's?

Andrew,

Check out the port utilization guide to figure out what tomcat is responsible 
for.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902.pdf

On Sunday, September 14, 2014, Andrew Grech 
mailto:agrec...@gmail.com>> wrote:
I'm going to signing my UCCX tomcat certificate with a internal trusted root 
authority this week and restarting the Tomcat service. Can anyone think of any 
issues this may cause for logged in agents or the contact center general?

This is going to be done for the socialminer agent desktop page.

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