Re: [cisco-voip] UCCH-HCS 10.x : how different is it from ucce ?
Too bad, because Perimeta is terrible. HCS-CC requires an underlying infrastructure that is pretty extensive and requires A2Q. You have to have a Perimeta ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCH-HCS 10.x : how different is it from ucce ?
Manjunath: HCS-CC requires an underlying infrastructure that is pretty extensive and requires A2Q. You have to have a SIP Cloud/MPLS, 4 UCS B-series Chassis, 2 DataCenters, SAN, Perimeta, etc. There is a lot of work that goes into just building the infrastructure. Once that is done, you have to install the mgmt apps (CCDM, CUCDM, HCMF, VIM, etc) After those are installed and configured, you have to setup your first customer. That customer instance is going to be setup in a similar fashion to PCCE, but w/ some slight variation defined in the install/setup guide. - Note that these guides are terrible if you haven't spun up PCCE UCCE before. Confusion is imminent. Hope this helps. Sincerely, Ryan Burtch On Fri, May 1, 2015 at 12:42 AM, 0703Manjunath winmanjun...@gmail.com wrote: Just curious to some idea as to how difficult or differnet is it from UCCE way of installation configuration. After my inital learning , found that CCDM , CUCDM are new addition to this HCS based contact center 10.x. Hence intrested to get more idea regd this new changes, as iam going to perform this setup for one of our client. Any inputs or learnings for your exp would be highly appreciated. Thanks Manjunath ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM 10.5 and OpenText 10.6
This turned out to be a setting in Rightfax. Now working again! Many thanks to Troy Putnam for emailing me the fix outlined below: In RightFax: Log into the Brooktrout Configuration tool -- IP Call Control Modules -- SIP -- T.38 Parameters, and change the Media Renegotiate Delay Outbound, msec: from -1 top 500. -Original Message- From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Thursday, April 30, 2015 5:36 PM To: Haas, Neal Cc: Countryman, Edward; Cisco VOIP Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6 There are no timers in the SIP trunk, but the SIP Profile has several. Please let us know which timer you find that resolves this? I have a customer that will be going to 10.5 soon and are using RightFax. Also, RightFax has some good documentation and support, they may have this already covered. On Thu, Apr 30, 2015 at 4:33 PM, Haas, Neal nh...@co.fresno.ca.us wrote: We had the same thing with our Accuroute Fax server. We called TAC and it was the time out on the SIP trunk needed to be increased. As soon as we called in the TAC person had us fixed up in minutes. I don’t know the exact thing that had to be changed; the guy that did the work is out this week. If you have 79XX phones, update the COP file for your phones, transfers while on a call with a head set are broken. Calls will just drop with a transfer…… Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Countryman, Edward Sent: Thursday, April 30, 2015 3:06 PM To: Cisco VOIP Subject: [cisco-voip] CUCM 10.5 and OpenText 10.6 We have had right fax 10.5 up and running with a SIP trunk from our CUCM 8.6.2 environment for a while now. This past weekend we updated to CUCM 10.5.2 and are no longer able to fax out from RF. From the trace, the SIP call appears to fail with the following error after the INVITE 488 Not Acceptable Here Do would anything have changed in 10.5 to possibly be causing this? Weird thing is the inbound faxes are working fine. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] dx80 and MRA
i noticed that Expressway X8.5.2 was just released and was surprised when the DX/7800/8800 was still listed as Preview support. I suspect the Preview is due to the items below: 1) Primary line support only (multiple lines won't work on MRA) 2) Hunt group/pilot/list aren't supported 3) Shared line limitations (status of calls on other appearances of the shared line aren't reliable) I hope those items are on the roadmap to be resolved before full MRA support for these devices. The Primary line feature for sure, since this will be a big issue in call centers. On Thu, Apr 30, 2015 at 12:10 PM, Ryan Ratliff (rratliff) rratl...@cisco.com wrote: EFT is ongoing but it’s not an open one like Jabber does. Last target I heard was end of May. You’ll see the 78/88XX release much sooner than that but with caveats. The release notes for 10.3.1 will have more details when they post. -Ryan On Apr 29, 2015, at 3:02 PM, Charles Goldsmith wo...@justfamily.org wrote: I know there have been other discussions about this, and an update to the dx80 code was slated for q2y15. Can we have an update from someone in the know? Is there a beta/trial program available for the code? If so, we could probably assist in testing if needed and also I work for a partner, if that helps. Contact me off list for details. Thanks! ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
