[cisco-voip] CUCM with Lync RCC

[george.hendrix]

We are in the process of upgrading our Clients from Office Communicator to 
Lync.  One of the things we've used with MOC is CUCILync, which works great and 
we can make calls on our desk phone in MOC.  However, with Lync, this doesn't 
seem to work the same.  I've installed a compatible version of CUCILYNC that 
works with Lync, but don't see any way to make desk phone calls in Lync.  There 
is an option in Lync when I right-click a contact for "Place a Call" and seems 
to be an Icon for CUCILYNC, but it does nothing when I click on it.

Also, if we wanted to just remove CUCILYNC, to have call/phone control in Lync, 
would this require we stand up a Cisco Presence server?

Thanks,

Bill Hendrix

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] UnifiedFX Gurus

[Heim, Dennis]

Reading the licensing model for unifiedfx and it says "Phone Estate"... what is 
that?

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
[twitter]
[chat][Phone][video]
"There is a fine line between Wrong and Visionary. Unfortunately, you have to 
be a visionary to see it." - Sheldon Cooper
"The greatest danger for most of us is not that our aim is too high and we miss 
it, but that it is too low and we reach it." -- Michelangelo Buonarroti
"We should tansform the way we work" -- RowanTrollope

Click here to join me in my Collaboration Meeting 
Room

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Finesse Team Data/queue data

[Ed Leatherman]

Annnd thank you googles..
For posterity:
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

On Tue, Sep 29, 2015 at 11:16 AM, Ed Leatherman 
wrote:

> Hello!
>
> We're getting ready to migrate our first team over to Finesse soon, one
> thing we've found in testing so far is that when a supervisor logs in,
> under manager team they can select the team they want to display under
> "Team performance", but in the Team Data/Queue Data tabs of the portal they
> are showing all teams/CSQs.
>
> Is this normal that they are seeing other teams like this in Finesse? I'm
> thinking I can customize some live data reports in CUIC and then customize
> each team's portal in Finesse admin, but it seems counter-intuitive and
> maybe i'm just missing something.
>
> --
> Ed Leatherman
>



-- 
Ed Leatherman
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCM with Lync RCC

[Haas, Neal]

Translated “To work properly though, Microsoft wants to be the ingress for all 
your calls” MS wants you to ditch Cisco and go with their Phone system :>

Thank you,
Neal Haas


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matt 
Slaga (AM)
Sent: Tuesday, September 29, 2015 8:11 AM
To: Mike King; george.hend...@l-3com.com
Cc: Cisco VoIPoE List
Subject: Re: [cisco-voip] CUCM with Lync RCC

Skype for Business Call via Work may be a solution for you.  It is Microsoft’s 
replacement for the antiquated RCC solution.  To work properly though, 
Microsoft wants to be the ingress for all your calls.

https://technet.microsoft.com/en-us/library/dn933908.aspx



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike 
King
Sent: Tuesday, September 29, 2015 10:44 AM
To: george.hend...@l-3com.com
Cc: Cisco VoIPoE List 
>
Subject: Re: [cisco-voip] CUCM with Lync RCC


George,

Microsoft has recently rebranded Lync to Skype for Business:
https://support.office.com/en-us/article/Lync-is-now-Skype-for-Business-%E2%80%94-see-what-s-new-aba02d7e-c801-4a82-bccd-e7207240f612

They have the following help guide:
https://support.office.com/en-us/article/Make-a-Skype-for-Business-call-but-use-your-PBX-desk-phone-for-audio-6a316c11-a05e-460c-b969-32ff0ad848e6


Unfortunately, they seem to be hiding the implementation details, this looks 
more user facing.

On Tue, Sep 29, 2015 at 9:24 AM, 
> wrote:
We are in the process of upgrading our Clients from Office Communicator to 
Lync.  One of the things we’ve used with MOC is CUCILync, which works great and 
we can make calls on our desk phone in MOC.  However, with Lync, this doesn’t 
seem to work the same.  I’ve installed a compatible version of CUCILYNC that 
works with Lync, but don’t see any way to make desk phone calls in Lync.  There 
is an option in Lync when I right-click a contact for “Place a Call” and seems 
to be an Icon for CUCILYNC, but it does nothing when I click on it.

Also, if we wanted to just remove CUCILYNC, to have call/phone control in Lync, 
would this require we stand up a Cisco Presence server?

Thanks,

Bill Hendrix


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip



itevomcid
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] UnifiedFX Gurus

[Terry Oakley]

For those of you looking at UnifiedFX I will add my experience.   First it is 
limited experience as we have only been using the product for 6 months.  So in 
saying that, the product is sound, is user friendly and so far has been a very 
good addition to our technology tool set.   I do not think any of you would 
question its value after you try it out.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Stephen Welsh
Sent: September 29, 2015 8:13 AM
To: Heim, Dennis 
Cc: cisco-voip@puck.nether.net; Unified FX Sales 
Subject: Re: [cisco-voip] UnifiedFX Gurus

Hi Dennis,

What we mean by Phone Estate is the total number of phones within your 
environment across one or more clusters. Here is an example:

Cluster 1 - 2000 Phones
Cluster 2 - 1000 Phones
Cluster 3 - 3000 Phones

In order to license all phones across all 3 clusters you would need a ‘Phone 
Estate’ license of 6000 phones, effectively it’s a count of your total physical 
IP Phones.

Note: If you are upgrading from one cluster to another, we allow the addition 
of the old and new cluster as part of the same Phone Estate count so you can 
have the old and new cluster at the same time during any upgrade/migration 
without double counting the phones that are moving.

Note we do have other license types we don’t publish on our website, happy to 
discuss off-line if you like.

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 29 Sep 2015, at 14:56, Heim, Dennis 
> wrote:

Reading the licensing model for unifiedfx and it says “Phone Estate”… what is 
that?

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814


“There is a fine line between Wrong and Visionary. Unfortunately, you have to 
be a visionary to see it." – Sheldon Cooper
“The greatest danger for most of us is not that our aim is too high and we miss 
it, but that it is too low and we reach it.” -- Michelangelo Buonarroti
“We should tansform the way we work” -- RowanTrollope

Click here to join me in my Collaboration Meeting 
Room

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCM with Lync RCC

[Mike King]

George,

Microsoft has recently rebranded Lync to Skype for Business:
https://support.office.com/en-us/article/Lync-is-now-Skype-for-Business-%E2%80%94-see-what-s-new-aba02d7e-c801-4a82-bccd-e7207240f612

They have the following help guide:
https://support.office.com/en-us/article/Make-a-Skype-for-Business-call-but-use-your-PBX-desk-phone-for-audio-6a316c11-a05e-460c-b969-32ff0ad848e6


Unfortunately, they seem to be hiding the implementation details, this
looks more user facing.

On Tue, Sep 29, 2015 at 9:24 AM,  wrote:

> We are in the process of upgrading our Clients from Office Communicator to
> Lync.  One of the things we’ve used with MOC is CUCILync, which works great
> and we can make calls on our desk phone in MOC.  However, with Lync, this
> doesn’t seem to work the same.  I’ve installed a compatible version of
> CUCILYNC that works with Lync, but don’t see any way to make desk phone
> calls in Lync.  There is an option in Lync when I right-click a contact for
> “Place a Call” and seems to be an Icon for CUCILYNC, but it does nothing
> when I click on it.
>
>
>
> Also, if we wanted to just remove CUCILYNC, to have call/phone control in
> Lync, would this require we stand up a Cisco Presence server?
>
>
>
> Thanks,
>
>
>
> Bill Hendrix
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] CUCM Failover - Softkey template issue?

[Michael David]

We had a service interruption last night at one of our core buildings where a 
CUCM Subscriber is running. I've got a few reports from sites that primarily 
register to that Sub that their phones are missing things like the Park key 
that are part of their softkey template. When they reboot the phone, it's OK.  
Phone is an 8851 running latest firmware as of August on a 10.5 SU1 CUCM 
platform.

Has anyone seen this?  Any pointers on what I should check out?

TIA,
Michael

--
Michael A. David, CCNA 
Springfield Public Schools
Technology Service Center
217.585.5802 ext. 85114
217.585.5809 (FAX)

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Finesse Team Data/queue data

[Ed Leatherman]

Hello!

We're getting ready to migrate our first team over to Finesse soon, one
thing we've found in testing so far is that when a supervisor logs in,
under manager team they can select the team they want to display under
"Team performance", but in the Team Data/Queue Data tabs of the portal they
are showing all teams/CSQs.

Is this normal that they are seeing other teams like this in Finesse? I'm
thinking I can customize some live data reports in CUIC and then customize
each team's portal in Finesse admin, but it seems counter-intuitive and
maybe i'm just missing something.

-- 
Ed Leatherman
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] UnifiedFX Gurus

[Stephen Welsh]

Hi Dennis,

What we mean by Phone Estate is the total number of phones within your 
environment across one or more clusters. Here is an example:

Cluster 1 - 2000 Phones
Cluster 2 - 1000 Phones
Cluster 3 - 3000 Phones

In order to license all phones across all 3 clusters you would need a ‘Phone 
Estate’ license of 6000 phones, effectively it’s a count of your total physical 
IP Phones.

Note: If you are upgrading from one cluster to another, we allow the addition 
of the old and new cluster as part of the same Phone Estate count so you can 
have the old and new cluster at the same time during any upgrade/migration 
without double counting the phones that are moving.

Note we do have other license types we don’t publish on our website, happy to 
discuss off-line if you like.

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 29 Sep 2015, at 14:56, Heim, Dennis 
> wrote:

Reading the licensing model for unifiedfx and it says “Phone Estate”… what is 
that?

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814


“There is a fine line between Wrong and Visionary. Unfortunately, you have to 
be a visionary to see it." – Sheldon Cooper
“The greatest danger for most of us is not that our aim is too high and we miss 
it, but that it is too low and we reach it.” -- Michelangelo Buonarroti
“We should tansform the way we work” -- RowanTrollope

Click here to join me in my Collaboration Meeting 
Room

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Finesse Team Data/queue data

[Kevin Przybylowski]

Yep – quick fix…

Hopefully this is fixed/enhanced soon along with a built in gadget for call 
history for agent desktop.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ed 
Leatherman
Sent: Tuesday, September 29, 2015 11:20 AM
To: Cisco VOIP 
Subject: Re: [cisco-voip] Finesse Team Data/queue data

Annnd thank you googles..
For posterity:
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

On Tue, Sep 29, 2015 at 11:16 AM, Ed Leatherman 
> wrote:
Hello!

We're getting ready to migrate our first team over to Finesse soon, one thing 
we've found in testing so far is that when a supervisor logs in, under manager 
team they can select the team they want to display under "Team performance", 
but in the Team Data/Queue Data tabs of the portal they are showing all 
teams/CSQs.

Is this normal that they are seeing other teams like this in Finesse? I'm 
thinking I can customize some live data reports in CUIC and then customize each 
team's portal in Finesse admin, but it seems counter-intuitive and maybe i'm 
just missing something.

--
Ed Leatherman



--
Ed Leatherman
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUCM with Lync RCC

[Matt Slaga (AM)]

Skype for Business Call via Work may be a solution for you.  It is Microsoft’s 
replacement for the antiquated RCC solution.  To work properly though, 
Microsoft wants to be the ingress for all your calls.

https://technet.microsoft.com/en-us/library/dn933908.aspx



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Mike 
King
Sent: Tuesday, September 29, 2015 10:44 AM
To: george.hend...@l-3com.com
Cc: Cisco VoIPoE List 
Subject: Re: [cisco-voip] CUCM with Lync RCC


George,

Microsoft has recently rebranded Lync to Skype for Business:
https://support.office.com/en-us/article/Lync-is-now-Skype-for-Business-%E2%80%94-see-what-s-new-aba02d7e-c801-4a82-bccd-e7207240f612

They have the following help guide:
https://support.office.com/en-us/article/Make-a-Skype-for-Business-call-but-use-your-PBX-desk-phone-for-audio-6a316c11-a05e-460c-b969-32ff0ad848e6


Unfortunately, they seem to be hiding the implementation details, this looks 
more user facing.

On Tue, Sep 29, 2015 at 9:24 AM, 
> wrote:
We are in the process of upgrading our Clients from Office Communicator to 
Lync.  One of the things we’ve used with MOC is CUCILync, which works great and 
we can make calls on our desk phone in MOC.  However, with Lync, this doesn’t 
seem to work the same.  I’ve installed a compatible version of CUCILYNC that 
works with Lync, but don’t see any way to make desk phone calls in Lync.  There 
is an option in Lync when I right-click a contact for “Place a Call” and seems 
to be an Icon for CUCILYNC, but it does nothing when I click on it.

Also, if we wanted to just remove CUCILYNC, to have call/phone control in Lync, 
would this require we stand up a Cisco Presence server?

Thanks,

Bill Hendrix


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip



itevomcid
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Phantom tomcat-trust cert

[James Andrewartha]

On 15/09/15 22:34, Brian Meade wrote:
> Stop the certificate change notification service on all nodes and then
> delete all the old tomcat-trust certs.  You can then restart the service
> and they shouldn't come back.

This worked for most of them, but there's still one that is propagating
from the publisher to IM for the publisher tomcat-trust:

On presence, this is the one that comes back if I delete it:

admin:show cert trust tomcat-trust/callmanager1.voip.ccgs.wa.edu.au.pem
[
  Version: V3
  Serial Number: 39A72D2638CD12B5
  SignatureAlgorithm: SHA1withRSA (1.2.840.113549.1.1.5)
  Issuer Name: C=AU, ST=Western Australia, L=Queenslea Drive, Claremont,
O=Christ Church Grammar School, OU=ICT Services,
CN=callmanager1.voip.ccgs.wa.edu.au
  Validity From: Thu Sep 23 09:49:29 WST 2010
   To:   Wed Sep 23 09:49:29 WST 2015
  Subject Name: C=AU, ST=Western Australia, L=Queenslea Drive,
Claremont, O=Christ Church Grammar School, OU=ICT Services,
CN=callmanager1.voip.ccgs.wa.edu.au


On callmanager1:

admin:show cert trust tomcat-trust/callmanager1.voip.ccgs.wa.edu.au.pem
[
  Version: V3
  Serial Number: B231C6ACDB211AEE6C18BDC8700A0EE
  SignatureAlgorithm: SHA256withRSA (1.2.840.113549.1.1.11)
  Issuer Name: CN=DigiCert SHA2 Secure Server CA, O=DigiCert Inc, C=US
  Validity From: Wed Apr 08 08:00:00 WST 2015
   To:   Wed Jun 13 20:00:00 WST 2018
  Subject Name: CN=callmanager1.voip.ccgs.wa.edu.au, O=Christ Church
Grammar School, L=Claremont, ST=Western Australia, C=AU

The new tomcat cert is a SAN cert, so maybe I've hit some sort of bug?

-- 
James Andrewartha
Network & Projects Engineer
Christ Church Grammar School
Claremont, Western Australia
Ph. (08) 9442 1757
Mob. 0424 160 877
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CUC 10.5(2)+ and ESXi 5.5+ Latency Sensitivity

[Anthony Holloway]

After I sent this, I just found out how to do it in the vSphere client:

http://blog.warcop.com/2015/05/04/cisco-uc-and-vmware-latency-sensitivity/

Still, I'd like to know if you've tried it or not, and what your
experiences have been.  Thanks.

On Tue, Sep 29, 2015 at 1:38 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Has anyone tried this out yet?  What's been your experience?
>
> I'm running ESXi 5.5 and vSphere client 5.5 and CUC 11.0 and would like to
> try this out, but I cannot find the setting in the vSphere client.
>
> [image: Inline image 1]
>
> Researching the feature on vmware's website hints (or directly states, but
> I'm unwilling to believe it) that it may only be available when using the
> vSphere Web client, which requires vCenter.  If this is the case, then I
> guess that will explain why I cannot find it, because nearly 100% of my
> customer base is running stand alone C series which are most likely BE6Ks
> and do not have vCenter.
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Understanding a Defect's Affected Versions

[Ryan Ratliff (rratliff)]

it's up to the discretion of the bug author.  <--

This means it’s accuracy varies greatly by product and even bug author.  For 
UCM you should always assume you are vulnerable if the fixed-in version is 
higher than what you are currently running unless the bug description clearly 
states otherwise or the feature impacted by the bug doesn’t exist in your 
version.

-Ryan

On Sep 29, 2015, at 2:25 PM, Anthony Holloway 
> wrote:

In reference to this defect:

https://tools.cisco.com/bugsearch/bug/CSCuv45722

Can you help me understand what this means as far as all affected versions?

On the surface, it would appear that it's only affecting 9.1(2).  However, with 
a fixed in version being way out in 11.5, that would also indicate to me that 
an upgrade to 10.5(2)SU2a, as an example, would not fix this issue.

Does Cisco imply all versions affected between the listed affected versions and 
the fixed in version?  Or, should this defect list all affected versions?

I cannot recall what I've heard about this in the past.  I'm almost guessing 
there's no exact science to it, and it's up to the discretion of the bug author.

Thanks for your help.
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Understanding a Defect's Affected Versions

[Anthony Holloway]

In reference to this defect:

https://tools.cisco.com/bugsearch/bug/CSCuv45722

Can you help me understand what this means as far as all affected versions?

On the surface, it would appear that it's only affecting 9.1(2).  However,
with a fixed in version being way out in 11.5, that would also indicate to
me that an upgrade to 10.5(2)SU2a, as an example, would not fix this issue.

Does Cisco imply all versions affected between the listed affected versions
and the fixed in version?  Or, should this defect list all affected
versions?

I cannot recall what I've heard about this in the past.  I'm almost
guessing there's no exact science to it, and it's up to the discretion of
the bug author.

Thanks for your help.
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] CUC 10.5(2)+ and ESXi 5.5+ Latency Sensitivity

[Anthony Holloway]

Has anyone tried this out yet?  What's been your experience?

I'm running ESXi 5.5 and vSphere client 5.5 and CUC 11.0 and would like to
try this out, but I cannot find the setting in the vSphere client.

[image: Inline image 1]

Researching the feature on vmware's website hints (or directly states, but
I'm unwilling to believe it) that it may only be available when using the
vSphere Web client, which requires vCenter.  If this is the case, then I
guess that will explain why I cannot find it, because nearly 100% of my
customer base is running stand alone C series which are most likely BE6Ks
and do not have vCenter.
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip