Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

[NateCCIE]

The docs are pretty clear no upgrading with or without PCD from 10.0.  You can 
do a PCD migration from 10.0 to 11.5, but that is a different paradigm.

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/11_x/cucm_b_cucm-imp-compatibility-matrix-11x.html#reference_7F05AD16F0D73E4256C4590B3B34F502

 

 

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Gary 
Bates_Command Solutions
Sent: Wednesday, January 18, 2017 4:52 PM
To: Schlotterer, Tommy 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

 

We recently tried an os admin upgrade to 11.5 but wod not work so we had to go 
to 11.0 , 

 

Tommy, how do you do a manual upgrade ?

 

Gary


Sent from my iPhone


On 19 Jan 2017, at 6:13 am, Schlotterer, Tommy  > wrote:

You can do a manual upgrade from 10.0 to 11.5. You don’t have to do it from PCD.

 

Thanks

Tommy

 


Tommy Schlotterer | Systems Engineer - Collaboration
Presidio | www.presidio.com  
20 N Saint Clair 3rd Floor, Toledo, OH 43604
D: 419.214.1415 | C: 419.706.0259 | tschlotte...@presidio.com 
 

 

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Heim, 
Dennis
Sent: Wednesday, January 18, 2017 2:06 PM
To: Ben Amick  >; Bruno 
Takahashi  >; 
cisco-voip@puck.nether.net  
Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

 

Don’t expect PCD to work for the first. Just my experience. It’s just as fickle 
as CUCM is. What I am saying is just plan accordingly from the time and outage 
perspect. Have a plan-B.

 

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Wednesday, January 18, 2017 1:49 PM
To: Bruno Takahashi  >; 
cisco-voip@puck.nether.net  
Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

 

Not to 11.5, but I know 10->11 can go fine via standard OS admin, I’ve 
personally done it. I’d be surprised if it was different to 11.5

Worst comes to worst, you could do the incremental to 10.5, and then do OS 
admin to go 10.5->11.5 (or 10->11, then the incremental from 11->11.5)

 

Ben Amick

Telecom Analyst

 

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Bruno 
Takahashi
Sent: Wednesday, January 18, 2017 1:43 PM
To: cisco-voip@puck.nether.net  
Subject: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

 

Hello all,

Looking at the upgrade docs for 11.5 @ 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_01100.html

It states that upgrades from 10.0.x to 11.5 are only supported via PCD upgrade.

Has anyone already done this via standard OS Admin?

As I'm not migrating, I don't see any major advantages on using PCD.

Regards.

--


Bruno


Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
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hereby notified that any dissemination, distribution or copying of this 
communication is strictly prohibited. If you have received this communication 
in error, please contact the sender immediately and destroy the material in its 
entirety, whether electronic or hard copy. Thank you 

 

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Re: [cisco-voip] Customized Phone Directory Software

[Anthony Holloway]

Here's another company that does this:
http://comm-it.com/it---communication.html

On Wed, Jan 18, 2017 at 7:41 AM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> There is one here, "Number to Name," which pulls info into the gateway
> before the call gets to CUCM. The info can be on the gateway, or external
> server.
>
> http://www.ciscoscripts.com
> On Wed, Jan 18, 2017 at 7:29 AM Telecom  wrote:
>
> Hi, I was wondering if anyone knew of any software that allows users to
> create a customized directory that works with CUCM version 9+? We would
> like to be able to recognize ANI and match that to an entry in the
> directory software that users can update themselves.
>
> The users want to be able to screen their calls more effectively so they
> can decide when to answer outside calls.
>
> I found http://aurus5.com/phoneup/directory/ but I was wondering if
> anyone knew of any others.
>
> Thank you, Mike
> ___
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

[Gary Bates_Command Solutions]

We recently tried an os admin upgrade to 11.5 but wod not work so we had to go 
to 11.0 , 

Tommy, how do you do a manual upgrade ?

Gary

Sent from my iPhone

> On 19 Jan 2017, at 6:13 am, Schlotterer, Tommy  
> wrote:
> 
> You can do a manual upgrade from 10.0 to 11.5. You don’t have to do it from 
> PCD.
>  
> Thanks
> Tommy
>  
> 
> Tommy Schlotterer | Systems Engineer - Collaboration
> Presidio | www.presidio.com
> 20 N Saint Clair 3rd Floor, Toledo, OH 43604
> D: 419.214.1415 | C: 419.706.0259 | tschlotte...@presidio.com
> 
> 
> 
> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
> Heim, Dennis
> Sent: Wednesday, January 18, 2017 2:06 PM
> To: Ben Amick ; Bruno Takahashi ; 
> cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?
>  
> Don’t expect PCD to work for the first. Just my experience. It’s just as 
> fickle as CUCM is. What I am saying is just plan accordingly from the time 
> and outage perspect. Have a plan-B.
>  
> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
> Amick
> Sent: Wednesday, January 18, 2017 1:49 PM
> To: Bruno Takahashi ; cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?
>  
> Not to 11.5, but I know 10->11 can go fine via standard OS admin, I’ve 
> personally done it. I’d be surprised if it was different to 11.5
> Worst comes to worst, you could do the incremental to 10.5, and then do OS 
> admin to go 10.5->11.5 (or 10->11, then the incremental from 11->11.5)
>  
> Ben Amick
> Telecom Analyst
>  
> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
> Bruno Takahashi
> Sent: Wednesday, January 18, 2017 1:43 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?
>  
> Hello all,
> 
> Looking at the upgrade docs for 11.5 @ 
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_01100.html
> 
> It states that upgrades from 10.0.x to 11.5 are only supported via PCD 
> upgrade.
> 
> Has anyone already done this via standard OS Admin?
> As I'm not migrating, I don't see any major advantages on using PCD.
> 
> Regards.
> 
> --
> Bruno
> 
> 
> Confidentiality Note: This message is intended for use only by the individual 
> or entity to which it is addressed and may contain information that is 
> privileged, confidential, and exempt from disclosure under applicable law. If 
> the reader of this message is not the intended recipient or the employee or 
> agent responsible for delivering the message to the intended recipient, you 
> are hereby notified that any dissemination, distribution or copying of this 
> communication is strictly prohibited. If you have received this communication 
> in error, please contact the sender immediately and destroy the material in 
> its entirety, whether electronic or hard copy. Thank you 
> 
> This message w/attachments (message) is intended solely for the use of the 
> intended recipient(s) and may contain information that is privileged, 
> confidential or proprietary. If you are not an intended recipient, please 
> notify the sender, and then please delete and destroy all copies and 
> attachments. Please be advised that any review or dissemination of, or the 
> taking of any action in reliance on, the information contained in or attached 
> to this message is prohibited.
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Re: [cisco-voip] UCCX 11.5 Upgrade Disaster -- SOLVED

[Abhiram Kramadhati (akramadh)]

Hi Anthony,

This is the one: CSCvc72933

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: cisco-voip  on behalf of Anthony 
Holloway 
Date: Thursday, 19 January 2017 at 12:36 AM
To: "Ayoub, Gregory" , "cisco-voip@puck.nether.net" 

Subject: Re: [cisco-voip] UCCX 11.5 Upgrade Disaster -- SOLVED

Thanks for the follow up and good job guessing the root cause.

What's the bug ID?

On Wed, Jan 18, 2017 at 6:32 AM Ayoub,Gregory 
> wrote:













Just in case anyone is curious, the cause of our 11.5 IPCC failure was finally 
solved by Cisco TAC.



The license file issued to us after the upgrade did not contain proper 
licensing for outbound dialing.   Because there was no outbound licensing, and 
because

the campaign was carried forward by the upgrade from 10.6, it was still able to 
run even though it appeared as if the outbound campaign was not installed (you 
have to have outbound license to even see the outbound campaign menu).   When 
the outbound campaign

kicked off, this caused a lock on all of the inbound CTI ports which resulted 
in the busy signals.   Because of the severity of this failure scenario, a bug 
ID was created to track resolution so the outbound campaign will check for 
proper licensing before

starting.



The bright side was that my guess as to the source of the failure was correct 
:-)





From: Ayoub,Gregory




Sent: Monday, November 14, 2016 2:53 PM


To: cisco-voip@puck.nether.net


Subject: UCCX 11.5 Upgrade Disaster





We recently attempted to upgrade UCCX 10.5 -- > 11.5.  The deployment was HA, 
and we didn’t see much risk.   The upgrade went fairly smooth, and we hit a 
finesse

bug which required the ECDSA COP file.  While minor, it’s still not mentioned 
in the release notes.



The real shocker was 4 hours later when the system stopped accepting calls and 
just handed out fast busys.  Failing over to the secondary would fix the issue

for a few minutes, but then fast busy.



Our entire contact center, which is HA, was entirely down.  Primary down, 
Secondary Down, and TAC was unable to resolve after hours and hours.  It was a 
total

unmitigated Cisco disaster.



Rolling back fixed the problem.  And then rolling forward again to 11.5 the 
system worked great again – but only for 4 hours.  Then endless fast busys.  We

rolled back and are on 10.5 working fine.  But we are at a loss what could be 
causing this problem.  Cisco TAC is in the same boat.



If I had to guess, that seems like more of a licensing failure, because TAC 
even tried replacing our license.   Anyone have a similar experience?



Thanks Greg.














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Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

[Schlotterer, Tommy]

You can do a manual upgrade from 10.0 to 11.5. You don’t have to do it from PCD.

Thanks
Tommy


Tommy Schlotterer | Systems Engineer - Collaboration
Presidio | www.presidio.com
20 N Saint Clair 3rd Floor, Toledo, OH 43604
D: 419.214.1415 | C: 419.706.0259 | 
tschlotte...@presidio.com



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Heim, 
Dennis
Sent: Wednesday, January 18, 2017 2:06 PM
To: Ben Amick ; Bruno Takahashi ; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

Don’t expect PCD to work for the first. Just my experience. It’s just as fickle 
as CUCM is. What I am saying is just plan accordingly from the time and outage 
perspect. Have a plan-B.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Wednesday, January 18, 2017 1:49 PM
To: Bruno Takahashi >; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

Not to 11.5, but I know 10->11 can go fine via standard OS admin, I’ve 
personally done it. I’d be surprised if it was different to 11.5
Worst comes to worst, you could do the incremental to 10.5, and then do OS 
admin to go 10.5->11.5 (or 10->11, then the incremental from 11->11.5)

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Bruno 
Takahashi
Sent: Wednesday, January 18, 2017 1:43 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

Hello all,
Looking at the upgrade docs for 11.5 @ 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_01100.html
It states that upgrades from 10.0.x to 11.5 are only supported via PCD upgrade.
Has anyone already done this via standard OS Admin?
As I'm not migrating, I don't see any major advantages on using PCD.
Regards.
--
Bruno

Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this 
communication is strictly prohibited. If you have received this communication 
in error, please contact the sender immediately and destroy the material in its 
entirety, whether electronic or hard copy. Thank you


This message w/attachments (message) is intended solely for the use of the 
intended recipient(s) and may contain information that is privileged, 
confidential or proprietary. If you are not an intended recipient, please 
notify the sender, and then please delete and destroy all copies and 
attachments. Please be advised that any review or dissemination of, or the 
taking of any action in reliance on, the information contained in or attached 
to this message is prohibited.
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Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

[Heim, Dennis]

Don’t expect PCD to work for the first. Just my experience. It’s just as fickle 
as CUCM is. What I am saying is just plan accordingly from the time and outage 
perspect. Have a plan-B.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Wednesday, January 18, 2017 1:49 PM
To: Bruno Takahashi ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

Not to 11.5, but I know 10->11 can go fine via standard OS admin, I’ve 
personally done it. I’d be surprised if it was different to 11.5
Worst comes to worst, you could do the incremental to 10.5, and then do OS 
admin to go 10.5->11.5 (or 10->11, then the incremental from 11->11.5)

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Bruno 
Takahashi
Sent: Wednesday, January 18, 2017 1:43 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

Hello all,
Looking at the upgrade docs for 11.5 @ 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_01100.html
It states that upgrades from 10.0.x to 11.5 are only supported via PCD upgrade.
Has anyone already done this via standard OS Admin?
As I'm not migrating, I don't see any major advantages on using PCD.
Regards.
--
Bruno

Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this 
communication is strictly prohibited. If you have received this communication 
in error, please contact the sender immediately and destroy the material in its 
entirety, whether electronic or hard copy. Thank you
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Re: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

[Ben Amick]

Not to 11.5, but I know 10->11 can go fine via standard OS admin, I’ve 
personally done it. I’d be surprised if it was different to 11.5
Worst comes to worst, you could do the incremental to 10.5, and then do OS 
admin to go 10.5->11.5 (or 10->11, then the incremental from 11->11.5)

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Bruno 
Takahashi
Sent: Wednesday, January 18, 2017 1:43 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

Hello all,
Looking at the upgrade docs for 11.5 @ 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_01100.html
It states that upgrades from 10.0.x to 11.5 are only supported via PCD upgrade.
Has anyone already done this via standard OS Admin?
As I'm not migrating, I don't see any major advantages on using PCD.
Regards.
--
Bruno


Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this 
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[cisco-voip] CUCM Upgrade 10.0 to 11.5 only via PCD?

[Bruno Takahashi]

Hello all,

Looking at the upgrade docs for 11.5 @
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_01100.html

It states that upgrades from 10.0.x to 11.5 are only supported via PCD
upgrade.

Has anyone already done this via standard OS Admin?
As I'm not migrating, I don't see any major advantages on using PCD.

Regards.

--
*Bruno*
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[cisco-voip] Fwd: cisco-voip Digest, Vol 159, Issue 14

[Nilson Costa]

Hello Guys,

Does anybody knows if passive recording using nice works?
If works is there any documentation where I can collect this information?


Regards


-- 
Nilson Lino da Costa Junior
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Re: [cisco-voip] Customized Phone Directory Software

[Anthony Holloway]

There is one here, "Number to Name," which pulls info into the gateway
before the call gets to CUCM. The info can be on the gateway, or external
server.

http://www.ciscoscripts.com
On Wed, Jan 18, 2017 at 7:29 AM Telecom  wrote:

> Hi, I was wondering if anyone knew of any software that allows users to
> create a customized directory that works with CUCM version 9+? We would
> like to be able to recognize ANI and match that to an entry in the
> directory software that users can update themselves.
>
> The users want to be able to screen their calls more effectively so they
> can decide when to answer outside calls.
>
> I found http://aurus5.com/phoneup/directory/ but I was wondering if
> anyone knew of any others.
>
> Thank you, Mike
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] UCCX 11.5 Upgrade Disaster -- SOLVED

[Anthony Holloway]

Thanks for the follow up and good job guessing the root cause.

What's the bug ID?

On Wed, Jan 18, 2017 at 6:32 AM Ayoub,Gregory  wrote:

>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Just in case anyone is curious, the cause of our 11.5 IPCC failure was
> finally solved by Cisco TAC.
>
>
>
>
>
>
> The license file issued to us after the upgrade did not contain proper
> licensing for outbound dialing.   Because there was no outbound licensing,
> and because
>
> the campaign was carried forward by the upgrade from 10.6, it was still
> able to run even though it appeared as if the outbound campaign was not
> installed (you have to have outbound license to even see the outbound
> campaign menu).   When the outbound campaign
>
> kicked off, this caused a lock on all of the inbound CTI ports which
> resulted in the busy signals.   Because of the severity of this failure
> scenario, a bug ID was created to track resolution so the outbound campaign
> will check for proper licensing before
>
> starting.
>
>
>
>
>
> The bright side was that my guess as to the source of the failure was
> correct :-)
>
>
>
>
>
>
>
>
>
> *From:* Ayoub,Gregory
>
>
>
>
> *Sent:* Monday, November 14, 2016 2:53 PM
>
>
> *To:* cisco-voip@puck.nether.net
>
>
> *Subject:* UCCX 11.5 Upgrade Disaster
>
>
>
>
>
>
>
>
>
> We recently attempted to upgrade UCCX 10.5 -- > 11.5.  The deployment was
> HA, and we didn’t see much risk.   The upgrade went fairly smooth, and we
> hit a finesse
>
> bug which required the ECDSA COP file.  While minor, it’s still not
> mentioned in the release notes.
>
>
>
>
>
> The real shocker was 4 hours later when the system stopped accepting calls
> and just handed out fast busys.  Failing over to the secondary would fix
> the issue
>
> for a few minutes, but then fast busy.
>
>
>
>
>
> Our entire contact center, which is HA, was entirely down.  Primary down,
> Secondary Down, and TAC was unable to resolve after hours and hours.  It
> was a total
>
> unmitigated Cisco disaster.
>
>
>
>
>
> Rolling back fixed the problem.  And then rolling forward again to 11.5
> the system worked great again – but only for 4 hours.  Then endless fast
> busys.  We
>
> rolled back and are on 10.5 working fine.  But we are at a loss what could
> be causing this problem.  Cisco TAC is in the same boat.
>
>
>
>
>
> If I had to guess, that seems like more of a licensing failure, because
> TAC even tried replacing our license.   Anyone have a similar experience?
>
>
>
>
>
> Thanks Greg.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ___
>
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>
> cisco-voip@puck.nether.net
>
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[cisco-voip] Customized Phone Directory Software

[Telecom]

Hi, I was wondering if anyone knew of any software that allows users to create 
a customized directory that works with CUCM version 9+? We would like to be 
able to recognize ANI and match that to an entry in the directory software that 
users can update themselves. 

The users want to be able to screen their calls more effectively so they can 
decide when to answer outside calls.

I found http://aurus5.com/phoneup/directory/ but I was wondering if anyone knew 
of any others.

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Re: [cisco-voip] UCCX 11.5 Upgrade Disaster -- SOLVED

[Ayoub,Gregory]

Just in case anyone is curious, the cause of our 11.5 IPCC failure was finally 
solved by Cisco TAC.

The license file issued to us after the upgrade did not contain proper 
licensing for outbound dialing.   Because there was no outbound licensing, and 
because the campaign was carried forward by the upgrade from 10.6, it was still 
able to run even though it appeared as if the outbound campaign was not 
installed (you have to have outbound license to even see the outbound campaign 
menu).   When the outbound campaign kicked off, this caused a lock on all of 
the inbound CTI ports which resulted in the busy signals.   Because of the 
severity of this failure scenario, a bug ID was created to track resolution so 
the outbound campaign will check for proper licensing before starting.

The bright side was that my guess as to the source of the failure was correct 
:-)

From: Ayoub,Gregory
Sent: Monday, November 14, 2016 2:53 PM
To: cisco-voip@puck.nether.net
Subject: UCCX 11.5 Upgrade Disaster

We recently attempted to upgrade UCCX 10.5 -- > 11.5.  The deployment was HA, 
and we didn't see much risk.   The upgrade went fairly smooth, and we hit a 
finesse bug which required the ECDSA COP file.  While minor, it's still not 
mentioned in the release notes.

The real shocker was 4 hours later when the system stopped accepting calls and 
just handed out fast busys.  Failing over to the secondary would fix the issue 
for a few minutes, but then fast busy.

Our entire contact center, which is HA, was entirely down.  Primary down, 
Secondary Down, and TAC was unable to resolve after hours and hours.  It was a 
total unmitigated Cisco disaster.

Rolling back fixed the problem.  And then rolling forward again to 11.5 the 
system worked great again - but only for 4 hours.  Then endless fast busys.  We 
rolled back and are on 10.5 working fine.  But we are at a loss what could be 
causing this problem.  Cisco TAC is in the same boat.

If I had to guess, that seems like more of a licensing failure, because TAC 
even tried replacing our license.   Anyone have a similar experience?

Thanks Greg.




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Re: [cisco-voip] Maximum Call Duartion

[Wes Sisk (wsisk)]

That is indeed enforced globally.

There is no way to enforce this natively in CUCM.  If you have any type of 
firewall or stateful inspection between CUCM and the gateway and using H.323 
then you might look at terminating sessions. You might be able to do an 
automation with EEM on the gateway.

-Wes

On Jan 18, 2017, at 12:00 PM, Asim Mekki Basheer 
> wrote:


Hello


 we have CUCM 7.5 connected to outside With E1 PRI is there any way to set 
Timer to force disconnect outgoing Calls after 30 Minutes , the only way i 
found is :

CCM go to:

CCMAdmin--> Service --> Service Parameter --> Cisco CallManager -Max call 
duration

but this will be applied Globally .

Regards


ASIM


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[cisco-voip] Maximum Call Duartion

[Asim Mekki Basheer]

Hello



 we have CUCM 7.5 connected to outside With E1 PRI is there any way to set 
Timer to force disconnect outgoing Calls after 30 Minutes , the only way i 
found is :

CCM go to:

CCMAdmin--> Service --> Service Parameter --> Cisco CallManager -Max call 
duration

but this will be applied Globally .

Regards



ASIM

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