Re: [cisco-voip] Jabber and Finesse

[Terry Oakley via cisco-voip]

I have the agent on the second line.   Will check that in the morning,  thank 
you
And will check to see if version of expressway is the issue,

Terry

Sent from my BlackBerry — the most secure mobile device — via the TELUS Network
From: natec...@gmail.com
Sent: March 18, 2020 10:05 PM
To: terry.oak...@rdc.ab.ca
Cc: jcolon...@gmail.com; aj...@buffalo.edu; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber and Finesse

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.
Is the UCCX the primary line or the 2nd line on the jabber?  You need newer 
expressway CUCM and jabber to support jabber multi line.

I don’t know about UCCX, but i am told with CCE, the agent line has to be the 
primary line on jabber.

Sent from my iPhone

On Mar 18, 2020, at 8:25 PM, Terry Oakley via cisco-voip 
 wrote:


Thank you for the quick replies.   I know all of you are undergoing immense 
pressure so I truly appreciate the assistance.   I have triple checked that the 
UCCX extension is just on the Jabber Windows client.  When I try and dial the 
extension I get the nice Cisco lady telling me the number cannot be completed 
as dialed.   If I dial the primary extension on the Jabber client it works.
If I put the UCCX extension on a physical set (8851) it will ring.

When I am on the Jabber Windows client I have checked the CSS for the UCCX 
extension it is fine, same as the primary line.  Double checked to make sure 
the extension was an active number. Allow Control of Device from CTI is 
enabled.   There must be some little check box or something that I have missed 
but I have stared at the page so long it all looks the same.

Thanks again

Terry




From: Jose Colon II 
Sent: Wednesday, March 18, 2020 4:38:26 PM
To: Pawlowski, Adam 
Cc: Terry Oakley ; cisco-voip@puck.nether.net 

Subject: Re: [cisco-voip] Jabber and Finesse

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.
I think that is the key to the issue. UCCX extension can only be registered to 
one device.

On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:

Hi Terry,



I had the same problem when I had my CCX extension on multiple items, even when 
unregistered. Clicking on ready resulted in an error, but the first time I made 
a call with it by opening the keypad it started working and I could go ready. 
Since the CCX extension is just an extension, you should be able to dial it 
regardless of what Finesse is doing, assuming it is in a partition that you can 
dial but it may not be.



After I made sure the extension was on nothing but my Jabber client, and I had 
signed out and back in, it began to work fine.



I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber 
MRA and Finesse remote this week.



Adam



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Terry Oakley via cisco-voip
Sent: Wednesday, March 18, 2020 6:29 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Jabber and Finesse



We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX 
for our phone queues.   I am trying to figure out if I can move our phone 
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the queue 
the Finesse line will not answer and unless I go off hook first on the Jabber 
app I cannot go to Ready on the Finesse side .   I cannot even dial it just 
directly.   I can use that line and dial out from Jabber but for some reason I 
cannot get the line to be recognized on the Finesse side.   I am sure I 
probably missed something in my haste so if anyone of you have successfully 
done something like this I would appreciate a simple how to.



I hope all of you are safe and your families as well.



Terry





Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034





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Re: [cisco-voip] Jabber and Finesse

[NateCCIE]

Is the UCCX the primary line or the 2nd line on the jabber?  You need newer 
expressway CUCM and jabber to support jabber multi line.

I don’t know about UCCX, but i am told with CCE, the agent line has to be the 
primary line on jabber. 

Sent from my iPhone

> On Mar 18, 2020, at 8:25 PM, Terry Oakley via cisco-voip 
>  wrote:
> 
> 
> Thank you for the quick replies.   I know all of you are undergoing immense 
> pressure so I truly appreciate the assistance.   I have triple checked that 
> the UCCX extension is just on the Jabber Windows client.  When I try and dial 
> the extension I get the nice Cisco lady telling me the number cannot be 
> completed as dialed.   If I dial the primary extension on the Jabber client 
> it works.If I put the UCCX extension on a physical set (8851) it will 
> ring.  
>  
> When I am on the Jabber Windows client I have checked the CSS for the UCCX 
> extension it is fine, same as the primary line.  Double checked to make sure 
> the extension was an active number. Allow Control of Device from CTI is 
> enabled.   There must be some little check box or something that I have 
> missed but I have stared at the page so long it all looks the same.  
>  
> Thanks again
>  
> Terry
>  
>  
>  
> From: Jose Colon II 
> Sent: Wednesday, March 18, 2020 4:38:26 PM
> To: Pawlowski, Adam 
> Cc: Terry Oakley ; cisco-voip@puck.nether.net 
> 
> Subject: Re: [cisco-voip] Jabber and Finesse
>  
> CAUTION: This email is from an external source. Do not click links or open 
> attachments unless you recognize the sender and know the content is safe.
> I think that is the key to the issue. UCCX extension can only be registered 
> to one device. 
> 
> On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam  wrote:
> Hi Terry,
> 
>  
> 
> I had the same problem when I had my CCX extension on multiple items, even 
> when unregistered. Clicking on ready resulted in an error, but the first time 
> I made a call with it by opening the keypad it started working and I could go 
> ready. Since the CCX extension is just an extension, you should be able to 
> dial it regardless of what Finesse is doing, assuming it is in a partition 
> that you can dial but it may not be.
> 
>  
> 
> After I made sure the extension was on nothing but my Jabber client, and I 
> had signed out and back in, it began to work fine.
> 
>  
> 
> I haven’t heard any comments from anyone else and we moved ~75 seats to 
> Jabber MRA and Finesse remote this week.
> 
>  
> 
> Adam
> 
>  
> 
> From: cisco-voip  On Behalf Of Terry 
> Oakley via cisco-voip
> Sent: Wednesday, March 18, 2020 6:29 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Jabber and Finesse
> 
>  
> 
> We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX 
> for our phone queues.   I am trying to figure out if I can move our phone 
> queues to Jabber and connect to Finesse via remote access (through VM Ware).  
>   I seem to be able to get part way but when I try to make a call to the 
> queue the Finesse line will not answer and unless I go off hook first on the 
> Jabber app I cannot go to Ready on the Finesse side .   I cannot even dial it 
> just directly.   I can use that line and dial out from Jabber but for some 
> reason I cannot get the line to be recognized on the Finesse side.   I am 
> sure I probably missed something in my haste so if anyone of you have 
> successfully done something like this I would appreciate a simple how to. 
> 
>  
> 
> I hope all of you are safe and your families as well. 
> 
>  
> 
> Terry
> 
>  
> 
>  
> 
> Terry Oakley
> 
> Telecommunications Coordinator | Information Technology Services
> 
> Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
> 
> work (403) 342-3521   |  FAX (403) 343-4034
> 
>  
> 
>  
> 
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Re: [cisco-voip] Jabber and Finesse

[Terry Oakley via cisco-voip]

Thank you for the quick replies.   I know all of you are undergoing immense 
pressure so I truly appreciate the assistance.   I have triple checked that the 
UCCX extension is just on the Jabber Windows client.  When I try and dial the 
extension I get the nice Cisco lady telling me the number cannot be completed 
as dialed.   If I dial the primary extension on the Jabber client it works.
If I put the UCCX extension on a physical set (8851) it will ring.

When I am on the Jabber Windows client I have checked the CSS for the UCCX 
extension it is fine, same as the primary line.  Double checked to make sure 
the extension was an active number. Allow Control of Device from CTI is 
enabled.   There must be some little check box or something that I have missed 
but I have stared at the page so long it all looks the same.

Thanks again

Terry




From: Jose Colon II 
Sent: Wednesday, March 18, 2020 4:38:26 PM
To: Pawlowski, Adam 
Cc: Terry Oakley ; cisco-voip@puck.nether.net 

Subject: Re: [cisco-voip] Jabber and Finesse

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.
I think that is the key to the issue. UCCX extension can only be registered to 
one device.

On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:

Hi Terry,



I had the same problem when I had my CCX extension on multiple items, even when 
unregistered. Clicking on ready resulted in an error, but the first time I made 
a call with it by opening the keypad it started working and I could go ready. 
Since the CCX extension is just an extension, you should be able to dial it 
regardless of what Finesse is doing, assuming it is in a partition that you can 
dial but it may not be.



After I made sure the extension was on nothing but my Jabber client, and I had 
signed out and back in, it began to work fine.



I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber 
MRA and Finesse remote this week.



Adam



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Terry Oakley via cisco-voip
Sent: Wednesday, March 18, 2020 6:29 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Jabber and Finesse



We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX 
for our phone queues.   I am trying to figure out if I can move our phone 
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the queue 
the Finesse line will not answer and unless I go off hook first on the Jabber 
app I cannot go to Ready on the Finesse side .   I cannot even dial it just 
directly.   I can use that line and dial out from Jabber but for some reason I 
cannot get the line to be recognized on the Finesse side.   I am sure I 
probably missed something in my haste so if anyone of you have successfully 
done something like this I would appreciate a simple how to.



I hope all of you are safe and your families as well.



Terry





Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034





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Re: [cisco-voip] Jabber and Finesse

[Jose Colon II]

I think that is the key to the issue. UCCX extension can only be registered
to one device.

On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam  wrote:

> Hi Terry,
>
>
>
> I had the same problem when I had my CCX extension on multiple items, even
> when unregistered. Clicking on ready resulted in an error, but the first
> time I made a call with it by opening the keypad it started working and I
> could go ready. Since the CCX extension is just an extension, you should be
> able to dial it regardless of what Finesse is doing, assuming it is in a
> partition that you can dial but it may not be.
>
>
>
> After I made sure the extension was on nothing but my Jabber client, and I
> had signed out and back in, it began to work fine.
>
>
>
> I haven’t heard any comments from anyone else and we moved ~75 seats to
> Jabber MRA and Finesse remote this week.
>
>
>
> Adam
>
>
>
> *From:* cisco-voip  *On Behalf Of *Terry
> Oakley via cisco-voip
> *Sent:* Wednesday, March 18, 2020 6:29 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] Jabber and Finesse
>
>
>
> We have on prem CUCM running 12.5.1.   We also have IM and Presence and
> UCCX for our phone queues.   I am trying to figure out if I can move our
> phone queues to Jabber and connect to Finesse via remote access (through VM
> Ware).I seem to be able to get part way but when I try to make a call
> to the queue the Finesse line will not answer and unless I go off hook
> first on the Jabber app I cannot go to Ready on the Finesse side .   I
> cannot even dial it just directly.   I can use that line and dial out from
> Jabber but for some reason I cannot get the line to be recognized on the
> Finesse side.   I am sure I probably missed something in my haste so if
> anyone of you have successfully done something like this I would appreciate
> a simple how to.
>
>
>
> I hope all of you are safe and your families as well.
>
>
>
> Terry
>
>
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
>
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>
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Re: [cisco-voip] Jabber and Finesse

[Pawlowski, Adam]

Hi Terry,

I had the same problem when I had my CCX extension on multiple items, even when 
unregistered. Clicking on ready resulted in an error, but the first time I made 
a call with it by opening the keypad it started working and I could go ready. 
Since the CCX extension is just an extension, you should be able to dial it 
regardless of what Finesse is doing, assuming it is in a partition that you can 
dial but it may not be.

After I made sure the extension was on nothing but my Jabber client, and I had 
signed out and back in, it began to work fine.

I haven't heard any comments from anyone else and we moved ~75 seats to Jabber 
MRA and Finesse remote this week.

Adam

From: cisco-voip  On Behalf Of Terry Oakley 
via cisco-voip
Sent: Wednesday, March 18, 2020 6:29 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Jabber and Finesse

We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX 
for our phone queues.   I am trying to figure out if I can move our phone 
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the queue 
the Finesse line will not answer and unless I go off hook first on the Jabber 
app I cannot go to Ready on the Finesse side .   I cannot even dial it just 
directly.   I can use that line and dial out from Jabber but for some reason I 
cannot get the line to be recognized on the Finesse side.   I am sure I 
probably missed something in my haste so if anyone of you have successfully 
done something like this I would appreciate a simple how to.

I hope all of you are safe and your families as well.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034


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[cisco-voip] Jabber and Finesse

[Terry Oakley via cisco-voip]

We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX
for our phone queues.   I am trying to figure out if I can move our phone
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the queue
the Finesse line will not answer and unless I go off hook first on the
Jabber app I cannot go to Ready on the Finesse side .   I cannot even dial
it just directly.   I can use that line and dial out from Jabber but for
some reason I cannot get the line to be recognized on the Finesse side.   I
am sure I probably missed something in my haste so if anyone of you have
successfully done something like this I would appreciate a simple how to.  

 

I hope all of you are safe and your families as well.  

 

Terry

 

 

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N
5H5

work (403) 342-3521   |  FAX (403) 343-4034

 

 



smime.p7s
Description: S/MIME cryptographic signature
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Re: [cisco-voip] CCX phone agent over MRA?

[Wakelin, Frank]

Thanks for the reply.Finesse is using VPN, but the physical desk phone is 
not – it is connected via MRA.  Standard inbound/outbound calling to the phone 
itself works flawlessly over MRA.  What isn’t working are CCX calls to the 
agent phone; CCX uses CTI to control/monitor the desk phone.

I did read the CCX/expressway design guide which generally states that CCX over 
MRA is supported, but features that rely on CTI-QBE are not.  The documentation 
isn’t clear as to what CCX features rely on that.  It does say CCX is supported 
however and in my mind the base feature required in order to say that “CCX is 
supported” would be routing calls to agents.  I’ve asked TAC to confirm what 
CCX features/functions are available/supported and which are not?

This is not critical as we do have the ability to use Jabber softphones via 
VPN, but we do wish to use 8800 series phones connected via MRA if possible.

---
Frank Wakelin – Senior Network Analyst
Information Technology | City of Richmond

Office +16042764190
Mobile +17788394693
fwake...@richmond.ca

From: Aman Chugh 
Sent: March 17, 2020 7:45 PM
To: Wakelin, Frank 
Cc: Erick Bergquist ; Lelio Fulgenzi ; 
voyp list, cisco-voip (cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] CCX phone agent over MRA?

It should work if CTI from Finesse is using VPN.

Are you able to make inbound and outbound call to the MRA phone without Finesse.

For the inbound call Cucm sends an invite over to Expressway C with which the 
mra phone is registered. I would pull CUCM and CTI trace for the inbound call.

Aman



On Tue, Mar 17, 2020 at 3:04 PM Wakelin, Frank 
mailto:fwake...@richmond.ca>> wrote:
Did anyone get this to work?  I'm currently testing with a remote 88xx phone 
registered via MRA.  Finesse is logged in on PC connected over VPN.  Finesse 
desktop works fine, but once agent goes ready, the call is never presented to 
the phone; the agent immediately goes from reserved to not ready again.

I use Jabber as a softphone on the laptop the call is presented no problem.  
Any ideas?

---
Frank Wakelin - Senior Network Analyst
Information Technology | City of Richmond

Office +16042764190
Mobile +17788394693
fwake...@richmond.ca

-Original Message-
From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Erick Bergquist
Sent: January 30, 2020 10:44 AM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Cc: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] CCX phone agent over MRA?

Has anyone done a Agent with a hard phone over MRA (8865)?   Finding
the documents don't really come out and say if it is supported or not.
See the notes about expressway versions and that is about it.

How about extension mobility login on MRA hard phone for agent use?

Erick

On Thu, Jan 23, 2020 at 1:38 PM Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:
>
> p.s. I just caught that bug description and your comment. Omg.
>
>
>
> From: Anthony Holloway 
> mailto:avholloway%2bcisco-v...@gmail.com>>
> Sent: Thursday, January 23, 2020 3:30 PM
> To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
> Cc: voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> mailto:cisco-voip@puck.nether.net>>
> Subject: Re: [cisco-voip] CCX phone agent over MRA?
>
>
>
> Are you talking Finesse IP Phone Agent (FIPPA)?
>
>
>
> If so, the below enhancement defect requesting that these types of details be 
> documented (I mean should we even have to request that?) states that they 
> tested FIPPA via MRA and it worked.
>
>
>
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi51697
>
>
>
> Just know that you'll have to add your UCCX server addresses to the HTTP 
> Allow list on Expressway-C.
>
>
>
> And this makes sense to me, since FIPPA is stateless and all needed 
> information is included in the URL to perform the actions like Login, Logout, 
> Reason Codes, Ready, Not Ready, etc.   The actual ringing of the phone and 
> answering etc., are just phone functions, which we know works over MRA.  
> That's kind of the point.  ;)
>
>
>
> What I am not sure of is whether the FIPPA push to phone works, if you're 
> even using that; wherein, upon a new call, UCCX attempts to push content to 
> the Agent's phone using the Phone API, but I would think, though I cannot 
> confirm, that this would fail, since the phone IP is actually like 
> 192.168.1.1 or something, and UCCX wont know to contact Expressway-C about 
> it, nor would Expressway-C forward the API call on to the phone, etc.
>
>
>
> Finesse itself, the web app on port 8445, would not be available over MRA, as 
> the document states, and would require a VPN or other networking solution to 
> be available to the Agent.  Brian Meade commented on a previous conversation 
> to a similar topic that a reverse proxy would help in this scenario.
>
>
>
> On 

Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Jeffrey Ollie]

On Mon, Mar 16, 2020 at 5:23 PM Lelio Fulgenzi  wrote:

>
> Is there a way I can start dumping real-time stats from CUCM? We're moving
> heavily to remote working in light of what's going on and I'd like to keep
> an eye on things outside of SNMP polling.
>

This is still a bit rough as I've only just started work on it, but here's
a way to export PerfMon counters to Prometheus (or anything else that
supports OpenMetrics I suppose):

https://github.com/jcollie/cisco_perfmon_exporter

I'm sure that this will be changing quite a bit as I learn more about the
PerfMon API.


-- 
Jeff Ollie
The majestik møøse is one of the mäni interesting furry animals in Sweden.
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Re: [cisco-voip] Expressway MRA registrations

[SK]

Thank you all for your help.

I noticed that there are multiple entries of the same device under the
unified communications — > provisioning sessions tab .is it incorporating
all the lines on the device ?
 If so , The max limit for small and medium is 2500 proxy sessions .
Would that mean 2500 devices or such sessions including all lines on the
devices .


On Tue, Mar 17, 2020 at 11:07 AM Joe Martini (joemar2) 
wrote:

> Each registration over MRA will show the expressway’s IP address for the
> device IP, therefore an RTMT device search by IP address of the
> expressway(s) can tell you how many registrations are coming from each
> expressway to a certain CUCM cluster.
>
> After logging into RTMT go to Voice/Video > Device > Device/Search > Open
> Device Search > Phone. Leave everything default and click next until you
> get to the “Search with Name” screen. Choose IP address for the search
> criteria, and put in the expressway IP address (10.1.1.1) or IP addresses
> (10.1.1.10*) in there. You will get a list of phones registered from the IP
> address of the expressway (over MRA). If you look at the bottom of the
> window below “Device Monitor” you will see “X Devices match this search
> criteria” to get the total count.
>
> Joe
>
> On Mar 16, 2020, at 7:02 AM, Pawlowski, Adam  wrote:
>
> I don’t have a “view provisioning sessions” link on any of my Expressway
>
> *From:* cisco-voip  *On Behalf Of *Brian
> Meade
> *Sent:* Thursday, March 12, 2020 2:01 PM
> *To:* SK 
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Expressway MRA registrations
>
> Status->Unified Communications and can look at View Provisioning Sessions
> link.
>
> On Tue, Mar 10, 2020 at 11:33 PM SK  wrote:
>
> Hello,
>
> How can I find how many current registrations are active on the expressway
> for MRA?
>
> Thank you .
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>
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