Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as "Potential SPAM"

[JASON BURWELL via cisco-voip]

Thanks David, this is very helpful!

Jason


From: Balk, David 
Sent: Monday, March 29, 2021 10:55 AM
To: Palmer, Brian ; Ryan Huff ; 
JASON BURWELL ; Kent Roberts ; 
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

We have been going back and forth with our carriers about this for a while.  
Both Lumen and ATT provided us with these links to lower the spam rating on 
specific DIDs.  We have had multiple successes with Hiya.


AT

https://hiyahelp.zendesk.com/hc/en-us/requests/new

Select \"Change or remove the caller ID information or Spam Rating of a number\"

In the description field you can describe the trouble and specify the phone 
number(s) that are being flagged as Spam and request that they remove the Spam 
Rating.





T-MOBILE

Here is a link that we found through the T-Mobile website to remove the Spam 
Rating.

T-Mobile: https://callreporting.t-mobile.com/





Verizon Wireless:

Here is a link that we found through the Verizon website to remove the Spam 
Rating.

https://voicespamfeedback.com/vsf/

Follow the prompts to request removal of the Spam rating.


David Balk
IS Team Lead
Voice Services
Northwestern Memorial Health Care

541 N. Fairbanks Court, Suite 2401
Chicago, Illinois 60611
312.926.2642 office

db...@nm.org
northwesternmedicine.org

[NM-Logo-stacked-2090.png]

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Palmer, Brian via cisco-voip
Sent: Monday, March 29, 2021 6:59 AM
To: Ryan Huff mailto:ryanh...@outlook.com>>; JASON 
BURWELL mailto:jason.burw...@foundersfcu.com>>; 
Kent Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"


CAUTION: External email, please be mindful before clicking links, opening 
attachments, or replying.

I wouldn’t be surprised if they were labeling based on the ‘crowd’ sourced data 
they get from the spam apps they have out there now.  There is a service you 
can pay to deal with this, but it is exorbitant in cost.  We have had those 
issues and found the price to fix this on carriers external to the ones we use 
to be too costly to deal with.



Brian

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Ryan Huff
Sent: Saturday, March 27, 2021 10:14 PM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>; Kent 
Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

CNAME dips are done by the called party carrier. Nothing you can do to change 
that other than change the calling party ANI or work with the calling/called 
party carrier to correct the database entry.

Get Outlook for 
iOS

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>>
Sent: Saturday, March 27, 2021 9:53:09 PM
To: Kent Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

I’m having the same issue with a couple of the TFNs as well.

Jason

On Mar 27, 2021, at 9:44 PM, Kent Roberts 
mailto:k...@fredf.org>> wrote:
CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

What if you send TF number, instead of a DID?


On Mar 27, 2021, at 6:49 PM, JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>> wrote:

Hello All,

An issue 

Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as "Potential SPAM"

[Palmer, Brian via cisco-voip]

That is really great information to provide.  Thank you.


Brian

From: Balk, David 
Sent: Monday, March 29, 2021 10:55 AM
To: Palmer, Brian ; Ryan Huff ; 
JASON BURWELL ; Kent Roberts ; 
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

We have been going back and forth with our carriers about this for a while.  
Both Lumen and ATT provided us with these links to lower the spam rating on 
specific DIDs.  We have had multiple successes with Hiya.


AT

https://hiyahelp.zendesk.com/hc/en-us/requests/new

Select \"Change or remove the caller ID information or Spam Rating of a number\"

In the description field you can describe the trouble and specify the phone 
number(s) that are being flagged as Spam and request that they remove the Spam 
Rating.





T-MOBILE

Here is a link that we found through the T-Mobile website to remove the Spam 
Rating.

T-Mobile: https://callreporting.t-mobile.com/





Verizon Wireless:

Here is a link that we found through the Verizon website to remove the Spam 
Rating.

https://voicespamfeedback.com/vsf/

Follow the prompts to request removal of the Spam rating.


David Balk
IS Team Lead
Voice Services
Northwestern Memorial Health Care

541 N. Fairbanks Court, Suite 2401
Chicago, Illinois 60611
312.926.2642 office

db...@nm.org
northwesternmedicine.org

[NM-Logo-stacked-2090.png]

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Palmer, Brian via cisco-voip
Sent: Monday, March 29, 2021 6:59 AM
To: Ryan Huff mailto:ryanh...@outlook.com>>; JASON 
BURWELL mailto:jason.burw...@foundersfcu.com>>; 
Kent Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"


CAUTION: External email, please be mindful before clicking links, opening 
attachments, or replying.

I wouldn’t be surprised if they were labeling based on the ‘crowd’ sourced data 
they get from the spam apps they have out there now.  There is a service you 
can pay to deal with this, but it is exorbitant in cost.  We have had those 
issues and found the price to fix this on carriers external to the ones we use 
to be too costly to deal with.



Brian

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Ryan Huff
Sent: Saturday, March 27, 2021 10:14 PM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>; Kent 
Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

CNAME dips are done by the called party carrier. Nothing you can do to change 
that other than change the calling party ANI or work with the calling/called 
party carrier to correct the database entry.

Get Outlook for 
iOS

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>>
Sent: Saturday, March 27, 2021 9:53:09 PM
To: Kent Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

I’m having the same issue with a couple of the TFNs as well.

Jason

On Mar 27, 2021, at 9:44 PM, Kent Roberts 
mailto:k...@fredf.org>> wrote:
CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

What if you send TF number, instead of a DID?


On Mar 27, 2021, at 6:49 PM, JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>> wrote:

Hello All,

An issue has come up again and I was hoping maybe someone here had delt with it 
and possibly had some advice. More and more, the DID numbers we send out as 
calling party number are being flagged as “Possible SPAM” or other types of 
“Probable SPAM” messages with the mobile phone carriers. As a result customers 
wont answer the call. These are legitimate customer calls and not any kind of 
cold calling or telemarketing. I took this up with Verizon and AT reps last 
year and got a lot of excuses and basically they told me there is no way to 
“whitelist” list numbers, the systems use some kind of AI processing to decide 
what calls to flag. So the issue has come up again because customers are 
requesting callback and when we call them back sometimes its flagged as 
possible SPAM so 

Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as "Potential SPAM"

[Balk, David via cisco-voip]

We have been going back and forth with our carriers about this for a while.  
Both Lumen and ATT provided us with these links to lower the spam rating on 
specific DIDs.  We have had multiple successes with Hiya.


AT

https://hiyahelp.zendesk.com/hc/en-us/requests/new

Select \"Change or remove the caller ID information or Spam Rating of a number\"

In the description field you can describe the trouble and specify the phone 
number(s) that are being flagged as Spam and request that they remove the Spam 
Rating.





T-MOBILE

Here is a link that we found through the T-Mobile website to remove the Spam 
Rating.

T-Mobile: https://callreporting.t-mobile.com/





Verizon Wireless:

Here is a link that we found through the Verizon website to remove the Spam 
Rating.

https://voicespamfeedback.com/vsf/

Follow the prompts to request removal of the Spam rating.


David Balk
IS Team Lead
Voice Services
Northwestern Memorial Health Care

541 N. Fairbanks Court, Suite 2401
Chicago, Illinois 60611
312.926.2642 office

db...@nm.org
northwesternmedicine.org

[NM-Logo-stacked-2090.png]

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Palmer, Brian via cisco-voip
Sent: Monday, March 29, 2021 6:59 AM
To: Ryan Huff ; JASON BURWELL 
; Kent Roberts 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"


CAUTION: External email, please be mindful before clicking links, opening 
attachments, or replying.

I wouldn’t be surprised if they were labeling based on the ‘crowd’ sourced data 
they get from the spam apps they have out there now.  There is a service you 
can pay to deal with this, but it is exorbitant in cost.  We have had those 
issues and found the price to fix this on carriers external to the ones we use 
to be too costly to deal with.



Brian

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Ryan Huff
Sent: Saturday, March 27, 2021 10:14 PM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>; Kent 
Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

CNAME dips are done by the called party carrier. Nothing you can do to change 
that other than change the calling party ANI or work with the calling/called 
party carrier to correct the database entry.

Get Outlook for 
iOS

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>>
Sent: Saturday, March 27, 2021 9:53:09 PM
To: Kent Roberts mailto:k...@fredf.org>>
Cc: cisco-voip@puck.nether.net 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

I’m having the same issue with a couple of the TFNs as well.

Jason

On Mar 27, 2021, at 9:44 PM, Kent Roberts 
mailto:k...@fredf.org>> wrote:
CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

What if you send TF number, instead of a DID?


On Mar 27, 2021, at 6:49 PM, JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>> wrote:

Hello All,

An issue has come up again and I was hoping maybe someone here had delt with it 
and possibly had some advice. More and more, the DID numbers we send out as 
calling party number are being flagged as “Possible SPAM” or other types of 
“Probable SPAM” messages with the mobile phone carriers. As a result customers 
wont answer the call. These are legitimate customer calls and not any kind of 
cold calling or telemarketing. I took this up with Verizon and AT reps last 
year and got a lot of excuses and basically they told me there is no way to 
“whitelist” list numbers, the systems use some kind of AI processing to decide 
what calls to flag. So the issue has come up again because customers are 
requesting callback and when we call them back sometimes its flagged as 
possible SPAM so they don’t answer the call. Has anyone else found a way to 
deal with this? Hopefully once STIR/SHAKEN is fully implemented, they will stop 
doing this but until then its causing us quite a bit of headache.

Thanks
Jason
___
cisco-voip mailing list
cisco-voip@puck.nether.net

Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as "Potential SPAM"

[Palmer, Brian via cisco-voip]

I wouldn’t be surprised if they were labeling based on the ‘crowd’ sourced data 
they get from the spam apps they have out there now.  There is a service you 
can pay to deal with this, but it is exorbitant in cost.  We have had those 
issues and found the price to fix this on carriers external to the ones we use 
to be too costly to deal with.



Brian

From: cisco-voip  On Behalf Of Ryan Huff
Sent: Saturday, March 27, 2021 10:14 PM
To: JASON BURWELL ; Kent Roberts 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

CNAME dips are done by the called party carrier. Nothing you can do to change 
that other than change the calling party ANI or work with the calling/called 
party carrier to correct the database entry.

Get Outlook for 
iOS

From: cisco-voip  on behalf of JASON 
BURWELL via cisco-voip 
Sent: Saturday, March 27, 2021 9:53:09 PM
To: Kent Roberts 
Cc: cisco-voip@puck.nether.net 
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

I’m having the same issue with a couple of the TFNs as well.

Jason


On Mar 27, 2021, at 9:44 PM, Kent Roberts  wrote:
CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

What if you send TF number, instead of a DID?


On Mar 27, 2021, at 6:49 PM, JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>> wrote:

Hello All,

An issue has come up again and I was hoping maybe someone here had delt with it 
and possibly had some advice. More and more, the DID numbers we send out as 
calling party number are being flagged as “Possible SPAM” or other types of 
“Probable SPAM” messages with the mobile phone carriers. As a result customers 
wont answer the call. These are legitimate customer calls and not any kind of 
cold calling or telemarketing. I took this up with Verizon and AT reps last 
year and got a lot of excuses and basically they told me there is no way to 
“whitelist” list numbers, the systems use some kind of AI processing to decide 
what calls to flag. So the issue has come up again because customers are 
requesting callback and when we call them back sometimes its flagged as 
possible SPAM so they don’t answer the call. Has anyone else found a way to 
deal with this? Hopefully once STIR/SHAKEN is fully implemented, they will stop 
doing this but until then its causing us quite a bit of headache.

Thanks
Jason
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Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as "Potential SPAM"

[JASON BURWELL via cisco-voip]

Thanks Lelio! I’m not sure what devices are being used by the called party but 
this service looks like exactly what I needed. Any idea what service Verizon 
uses? Looks like this one covers AT users which is a huge help!

Jason

On Mar 27, 2021, at 10:11 PM, Lelio Fulgenzi  wrote:


CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.


Do you know if the end points are using SMART call display?

Some mfrs are subscribing. It seems to be oob stuff. Not the carrier.

Samsung:

https://www.samsung.com/global/galaxy/apps/smart-call/

But it’s really provided by:

www.hiya.com

I had to call them to fix a few numbers.

They started out by using data that was at least 5 years old.

Lelio

Sent from my iPhone

On Mar 27, 2021, at 8:55 PM, JASON BURWELL via cisco-voip 
 wrote:



CAUTION: This email originated from outside of the University of Guelph. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe. If in doubt, forward suspicious emails to ith...@uoguelph.ca

Hello All,

An issue has come up again and I was hoping maybe someone here had delt with it 
and possibly had some advice. More and more, the DID numbers we send out as 
calling party number are being flagged as “Possible SPAM” or other types of 
“Probable SPAM” messages with the mobile phone carriers. As a result customers 
wont answer the call. These are legitimate customer calls and not any kind of 
cold calling or telemarketing. I took this up with Verizon and AT reps last 
year and got a lot of excuses and basically they told me there is no way to 
“whitelist” list numbers, the systems use some kind of AI processing to decide 
what calls to flag. So the issue has come up again because customers are 
requesting callback and when we call them back sometimes its flagged as 
possible SPAM so they don’t answer the call. Has anyone else found a way to 
deal with this? Hopefully once STIR/SHAKEN is fully implemented, they will stop 
doing this but until then its causing us quite a bit of headache.

Thanks
Jason
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Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as "Potential SPAM"

[JASON BURWELL via cisco-voip]

In my case the CNAME entries in the DB are correct, it’s for whatever reason 
the message “Potential Spam” is overriding the CNAME when the call from some 
numbers is delivered to the called party phone. Lelio posted a link to a 
service that apparently provides this service to AT customers. There must be 
other companies that provide similar services for Verizon phones.

Jason




On Mar 27, 2021, at 10:13 PM, Ryan Huff  wrote:


CNAME dips are done by the called party carrier. Nothing you can do to change 
that other than change the calling party ANI or work with the calling/called 
party carrier to correct the database entry.

Get Outlook for 
iOS

From: cisco-voip  on behalf of JASON 
BURWELL via cisco-voip 
Sent: Saturday, March 27, 2021 9:53:09 PM
To: Kent Roberts 
Cc: cisco-voip@puck.nether.net 
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as 
"Potential SPAM"

I’m having the same issue with a couple of the TFNs as well.

Jason

On Mar 27, 2021, at 9:44 PM, Kent Roberts  wrote:


CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

What if you send TF number, instead of a DID?


On Mar 27, 2021, at 6:49 PM, JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>> wrote:

Hello All,

An issue has come up again and I was hoping maybe someone here had delt with it 
and possibly had some advice. More and more, the DID numbers we send out as 
calling party number are being flagged as “Possible SPAM” or other types of 
“Probable SPAM” messages with the mobile phone carriers. As a result customers 
wont answer the call. These are legitimate customer calls and not any kind of 
cold calling or telemarketing. I took this up with Verizon and AT reps last 
year and got a lot of excuses and basically they told me there is no way to 
“whitelist” list numbers, the systems use some kind of AI processing to decide 
what calls to flag. So the issue has come up again because customers are 
requesting callback and when we call them back sometimes its flagged as 
possible SPAM so they don’t answer the call. Has anyone else found a way to 
deal with this? Hopefully once STIR/SHAKEN is fully implemented, they will stop 
doing this but until then its causing us quite a bit of headache.

Thanks
Jason
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