[cisco-voip] Get Cisco Phones serial numbers
Hey all, I have a cucm cluster with 1000 phones registers and i need to collect the serial numbers of this phones to make an inventory. How i can collect the serial? Using a script via python or SQL command? Best Regards, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco MediaSense get old recording calls
Hello everyone, I have a call recording environment being performed by MediaSense, but I can not search for calls that have been recorded for more than 30 days. All calls are recorded in local disk of MediaSense. Does anyone know how to rescue these files? Best Regards, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Voice port stay in Clearback for E1 R2-digital signalling
Hi guys, I have a problem where my gateway can not interpret the end-of-call signaling sent by the service provider. In contact with the telco I was informed that at the end of the call, telco sends a clearback message to the gateway, but the gateway can not interpret this signaling and keeps the voice-port blocked and with time all the channels are blocked, remaining as workarround shutdown and no shutdown in the module e1 again. Has anyone ever had a similar situation? Below is the configuration of the e1 modules. P.S: The ios update has already been performed and the problem continues. controller E1 0/0/0 framing NO-CRC4 ds0-group 1 timeslots 1-15,17-31 type r2-digital r2-compelled ani cas-custom 1 country brazil disconnect-tone category 2 answer-signal group-b 1 trunk-group PLACA-E1 description ### Telco ### ! controller E1 0/2/0 framing NO-CRC4 ds0-group 2 timeslots 1-15,17-31 type r2-digital r2-compelled ani cas-custom 2 country brazil disconnect-tone category 2 answer-signal group-b 1 trunk-group PLACA-E1 description ### Telco ### Best Regards ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco uccx post call survey show duplicate data
I have two scripts on my uccx environment, the first is the IVR application and the second script is the post call survey. The problem is when agent transfering the call for post call survey script, the custom report show me duplicated data like show below. [image: pasted1] On second script i used session variables to get information on first script like customer ID and phone number. Someone have any idea about this problem? Regards, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Skype for business Cloud Connector installation problem
Hi Matt, I found the problem. The CCE only can be installed on english language. Now everything is ok. Regards, Em seg, 31 de out de 2016 às 12:04, Matt Slaga (AM) < matt.sl...@dimensiondata.com> escreveu: > Did you set the paths? > > > > At what point did you get the error? > > > > > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *Claiton Campos > *Sent:* Thursday, October 27, 2016 7:50 PM > *To:* cisco-voip@puck.nether.net > *Subject:* [cisco-voip] Skype for business Cloud Connector installation > problem > > > > > > Hi all, > > I´m trying to set up a cloud connector edition in my environment to link > the office 365 with my CUCM via sip trunk, but during install the CCE i get > the error. > > > > Create-BaseVM : The configuration of the operating system has taken longer > than usual. Please check the virtual > > machine network configuration. > > No C:\Program > Files\WindowsPowerShell\Modules\CloudConnector\Initialize-CcHost.ps1:71 > caractere:5 > > + Create-BaseVM -INI $ini -VHDPath $vhdFilePath -UnattendISOPath > $unattendISOP ... > > + > > > + CategoryInfo : NotSpecified: (:) [Write-Error], > WriteErrorException > > + FullyQualifiedErrorId : > Microsoft.PowerShell.Commands.WriteErrorException,Create-BaseVM > > > > someone already installed CCE once and found an error like this? > > > > Regards, > > > > > > itevomcid > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Skype for business Cloud Connector installation problem
Hi all, I´m trying to set up a cloud connector edition in my environment to link the office 365 with my CUCM via sip trunk, but during install the CCE i get the error. Create-BaseVM : The configuration of the operating system has taken longer than usual. Please check the virtual machine network configuration. No C:\Program Files\WindowsPowerShell\Modules\CloudConnector\Initialize-CcHost.ps1:71 caractere:5 + Create-BaseVM -INI $ini -VHDPath $vhdFilePath -UnattendISOPath $unattendISOP ... + + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Create-BaseVM someone already installed CCE once and found an error like this? Regards, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco CUCM with skype for business integration
Hi guys, Has anyone realized the integration between Cisco CUCM 10.5 with skype for business online? If you can help me with some information or documentation i appreciate. Best regards, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] cisco cucm 11 unable to login cli
I'm in trouble when I try to log into the CUCM via CLI and the following message appears and then the connection is terminated *Command Line Interface is starting up, please wait ...* *[Fatal Error] :-1:-1: Premature end of file.* *cannot find any commands in /usr/local/platform/conf/cliCommands.xml Cannot start* Has anyone had a similar problem with that? The CUCM this in version 11.0.1. Regards. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco Finesse AgentInfo - MediaSense
Currently the certificate is signed by a CA. In this case as I do to import the entire chain? Regards, Em qua, 4 de nov de 2015 18:39, Brian Meade <bmead...@vt.edu> escreveu: > Is the MediaSense certificate signed by a CA or self-signed? You may need > to upload the whole chain if it's signed. > > On Wed, Nov 4, 2015 at 3:27 PM, Claiton Campos <claitoncam...@gmail.com> > wrote: > >> Yes, I added the .pem certificate MediaSense as tomcat -trust in UCCX, >> but the problem still persist. >> >> Em qua, 4 de nov de 2015 às 18:15, Brian Meade <bmead...@vt.edu> >> escreveu: >> >>> Do you have the Mediasense certificates as a tomcat-trust on both UCCX >>> servers? May just be a certificate issue. >>> >>> On Wed, Nov 4, 2015 at 2:58 PM, Claiton Campos <claitoncam...@gmail.com> >>> wrote: >>> >>>> I am trying to implement the Finesse Agentinfo gadget for sending >>>> information to the MediaSense, however to log into Finesse always got the >>>> error: >>>> >>>> >>>> *Were there issues rendering this gadget. >>>> javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated* >>>> >>>> Image below. >>>> >>>> Has anyone done an implementation of UCCX and MediaSense with >>>> AgentInfo? I'm using UCCX 10.6 and MediaSense 11.0 >>>> >>>> [image: Finesse Agentinfo error message.jpg] >>>> >>>> ___ >>>> cisco-voip mailing list >>>> cisco-voip@puck.nether.net >>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>> >>>> >>> > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco Finesse AgentInfo - MediaSense
Yes, I added the .pem certificate MediaSense as tomcat -trust in UCCX, but the problem still persist. Em qua, 4 de nov de 2015 às 18:15, Brian Meade <bmead...@vt.edu> escreveu: > Do you have the Mediasense certificates as a tomcat-trust on both UCCX > servers? May just be a certificate issue. > > On Wed, Nov 4, 2015 at 2:58 PM, Claiton Campos <claitoncam...@gmail.com> > wrote: > >> I am trying to implement the Finesse Agentinfo gadget for sending >> information to the MediaSense, however to log into Finesse always got the >> error: >> >> >> *Were there issues rendering this gadget. >> javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated* >> >> Image below. >> >> Has anyone done an implementation of UCCX and MediaSense with AgentInfo? >> I'm using UCCX 10.6 and MediaSense 11.0 >> >> [image: Finesse Agentinfo error message.jpg] >> >> ___ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco Finesse AgentInfo - MediaSense
I am trying to implement the Finesse Agentinfo gadget for sending information to the MediaSense, however to log into Finesse always got the error: *Were there issues rendering this gadget. javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated* Image below. Has anyone done an implementation of UCCX and MediaSense with AgentInfo? I'm using UCCX 10.6 and MediaSense 11.0 [image: Finesse Agentinfo error message.jpg] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco UCCX SQL database
Does anyone know if it is possible and how to access the tables of uccx via sql? I need to extract information from ANI and DNIS to perform an integration with another system. Regards. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco UCCX with num-exp problem
Does anyone know if there is any problem in using translation number with UCCX? For example, a costumer receives the last 4 digits of the operator and translates it into your gateway to a number of 3 digits using the num-exp, the setting he has is as follows: num-exp 1234 987 there is a dial-peer with destination- pattern 987 and session target cucm_ip_address on the gateway. In uccx there is a trigger with the number 987, however when a call is made it does not ring on the phone is just calling. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Finesse Sample gadget web page is blank
I´m trying to use the screenpop Sample Gadget 10.5.1 in my environment but, when receiving a call, the screen of sample gadget is blank. My UCCX version is 10.6. I used the javascript default settings to test and still not working. Someone had a problem like this? [image: screenpop_gadget_blank.jpg] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Finesse Sample gadget web page
Hi Tim, Yes, I did several tests with the screenpop Sample Gadget 10.5.1. I used a web server to store the files that use Finesse and up to this point everything works. The problem is that when I receive a call the screenpop not open the custom URL in javascript, the screen goes blank. The script UCCX is correct, the variable that I use to supplement the URL is being collected and sent to the Finesse. Someone had a similar problem with that? I'm currently using the 10.6 version of UCCX. Em sáb, 11 de jul de 2015 às 23:08, Tim Smith tim.sm...@enject.com.au escreveu: Hi, Have you tried these guys? https://developer.cisco.com/site/finesse/downloads/sample-gadgets/ Cheers, Tim. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Claiton Campos *Sent:* Saturday, 11 July 2015 6:59 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] Finesse Sample gadget web page Hi all, Anyone have some gadget model for web page display directly in Finesse? Thx, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Finesse Sample gadget web page
Hi all, Anyone have some gadget model for web page display directly in Finesse? Thx, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX collect digits and send to agent
Hi Abhiram, Thanks for the help, added the steps in the script and the agent can now have the case number on your screen. Em dom, 5 de jul de 2015 às 21:23, Abhiram Kramadhati (akramadh) akram...@cisco.com escreveu: Hi Claiton, Use the GetDigits step to have the caller enter the TicketNumber and store it in a variable. Once done, store it in an enterprise variable using the ‘Set Enterprise Variable’ step. You can then make this enterprise variable part of the agent’s layout and the number saved will be displayed. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Collaboration # 40065 From: Claiton Campos claitoncam...@gmail.com Date: Monday, 6 July 2015 10:03 am To: cisco-voip@puck.nether.net cisco-voip@puck.nether.net Subject: [cisco-voip] UCCX collect digits and send to agent Hi all, I am implementing a UCCX solution on a client and one of the requests was that the user had the option to enter the ticket number and this information was passed on to the agent (Finesse). For example, the user calls the hel desk and given the option: enter the number of your ticket. The user enters the information and after the call is routed to the agent, the agent receives the ticket number. How could it be done this setting? Thx, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Web page on Cisco Finesse agent desktop
Hi all, Does anyone know if you can make the Finesse in the agent's screen can open a web page? In my integration, when a call is received can do the Finesse call a web page (screen pop), however this is done via browser. I want to make all the information to agents only on Finesse screen in order to optimize the work. Thx, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco IPMA compatibility versions CUCM
Hi all, I need to upgrade my cucm from 10.5.1 to 10.5.2, but in my environment i have the ipma application on some desktops. Someone know to tell me if exist any incompatibility between versions of cucm with IPMA? Thnx, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Sip Trunk - CUCM and Third-party PBX
Hi Mark, It is a hibrid pabx, analog and digital. Without authentication the pabx dont accept sip invate. I belive with a CUBE the problem can be solved. Em qui, 14 de mai de 2015 20:52, Mark Holloway m...@markholloway.com escreveu: Typically you can disable SIP INVITE AUTHENTICATION on PBX’s. What kind of PBX is it? On May 14, 2015, at 1:44 AM, Tim Smith tim.sm...@enject.com.au wrote: Hi Claiton, I don’t think this has changed recently. You can’t do a SIP REGISTER from CUCM directly on a trunk. You need to have something in between, such as a CUBE / Acme, or some other SBC I would be pushing the PBX guys to see whether they can do without the registration requirement and just go via IP’s. Or is it temporary? Maybe you can do H323 instead. Cheers, Tim *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *Claiton Campos *Sent:* Monday, 11 May 2015 11:33 PM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] Sip Trunk - CUCM and Third-party PBX I have a scenario where I need to create a SIP trunk between a CUCM 10.5 and a third-party PBX. The problem is that the third-party PBX prompts the trunk sip is authenticated through username and password should I register on the CUCM. Has anyone had an experience with this type of configuration on a SIP Trunk? Tks, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Sip Trunk - CUCM and Third-party PBX
I have a scenario where I need to create a SIP trunk between a CUCM 10.5 and a third-party PBX. The problem is that the third-party PBX prompts the trunk sip is authenticated through username and password should I register on the CUCM. Has anyone had an experience with this type of configuration on a SIP Trunk? Tks, ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse
Hi Abhiram, It is a fresh install. Yes, before the Finesse activation, the demo licenses were activated , could create all CSQ structure , applications upload prompts etc. Em seg, 30 de mar de 2015 às 06:16, Abhiram Kramadhati (akramadh) akram...@cisco.com escreveu: Hi Claiton, Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you confirm before the Finesse activation that the licenses did show up? Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Claiton Campos claitoncam...@gmail.com Date: Monday, 30 March 2015 2:36 am To: cisco-voip@puck.nether.net cisco-voip@puck.nether.net Subject: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse Hello, After installing UCCX 10.6 with demo licenses did the activation of Finesse and restarted the server to execute the configuration. But when I logged in UCCX server I came up with the following message: cisco unified ccx license package is none . Someone had a problem like this? Because of this I can not perform any configuration in UCCX . I've tried reinstalling the licenses but a message appears saying that this license doubled. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse
Hello, After installing UCCX 10.6 with demo licenses did the activation of Finesse and restarted the server to execute the configuration. But when I logged in UCCX server I came up with the following message: cisco unified ccx license package is none . Someone had a problem like this? Because of this I can not perform any configuration in UCCX . I've tried reinstalling the licenses but a message appears saying that this license doubled. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] UCCX - Script Expected wait time
Hi, Someone has some script with sample expected wait time? I need to create a script that tells the customer the average waiting time in the queue. Tks. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Add new vCPU of CUCM server
Hello , someone has come to change the amount of vCPU a CUCM server in production? Recently 'm having problems with high throughput publisher server and as directed by the TAC is suggested to add a new vCPU to the server. My question is whether the server recognizes this new vCPU . ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco unity connection call handler
Anyone with knowledge in unity connection call handler? If you can show me a document. I am implementing but I have had some problems. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] IPMA sending calls to the manager when the assistant is offline
I'm having problems with the IPMA software. When the assistant is offline calls are being forwarded directly to the manager , even when the filters on this and On the Divall is not selected. In this case , even if the assistant is in offline calls should not be directed to the manager , right? ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco 7960 SCCP enbloc forwarding
Does anyone know if you can enable Cisco 7960 SCCP call forwarding enbloc instead of digit by digit in CUCM 10.5? Tks. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
