Michele,
If you haven't gotten this far already, check this bug:
https://tools.cisco.com/bugsearch/bug/CSCuq61371
Dennis Powell
SUNYAB
On 3/31/2015 12:36 PM, Michele Russo (AM) wrote:
All,
After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time
reporting tool, two of this customer’s CSQ’s are showing their call
statistics as cumulative numbers, meaning they are not resetting at
midnight like the rest of the queue’s.
Any thoughts??
Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.com <mailto:michele.ru...@dimensiondata.com>
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