Re: [cisco-voip] UCCX 11.6 HA LAN to WAN
Michael, We are very large University and we wanted geographical separation of our data centres. We have moved our UCCX HA servers to two different data centres with VM ware and UCCS, 22 km (13.7 miles) away over two fibre lines. We route the VLAN and have no issues as both see each other as a LAN systems. HA still works perfectly and it was less work than rebuilding everything. Paul -- Paul Bottone: pa...@uwo.ca<mailto:pa...@uwo.ca> Telecommunications Network Analyst Western Technology Services Network Infrastructure Phone: (519) 661-2014 Extension: 86170 Western University ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question
James, We have are on sip88xx.12.1.1.12 and do not have that problem I have downloaded 12.1.5.16 but not used it on anything I looked back to when I was having the problem and in my notes (with TAC) it stated that we performed three things 1. We upgraded the firmware to the version stated above 2. Created a new soft-key template for our phones not using the standard soft-key template 3. Changed the phones to use Enhanced mode. This gave us other challenges as some people liked having the boxes on the right side of the screen. Most didn't notice the change. Hope this helps Paul On 1/10/19 8:18 AM, James Dust wrote: I’d definitely give it a go on a small group of vocal users, On 10 Jan 2019, at 12:49, Jon Fox mailto:jonfox...@gmail.com>> wrote: What are your thoughts about downgrading? On Wed, 9 Jan 2019, 23:15 James Dust mailto:james.d...@charles-stanley.co.uk> wrote: Evening all, We have upgraded a handful of phones to firmware version 12-5-1-16, but it’s not fixed this issue. Can anyone recommend a firmware that does work? Many thanks James On 8 Jan 2019, at 12:15, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Thanks Jon, Our maintainer has recommended version 12-5-1-16 which I have downloaded and am currently trialling. Thanks again James From: Jon Fox [mailto:jonfox...@gmail.com] Sent: 08 January 2019 12:13 To: James Dust Cc: Paul Bottone; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 8851 shared line question Hey James. Believe it or not I actually had to downgrade to 11.7 to get it functioning correctly. I'll need to look at my notes at what version I eventually went to to get it fixed totally. Jon On 8 Jan 2019 10:50, "James Dust" mailto:james.d...@charles-stanley.co.uk>> wrote: Mornign Jon and thank you for that, The problem seems to be the same so I have raised this with our reseller, however we are using version: sip88xx.12-1-1-12 What version did you goto in order to resolve this? Many thanks James From: Jon Fox [mailto:jonfox...@gmail.com<mailto:jonfox...@gmail.com>] Sent: 07 January 2019 20:05 To: Paul Bottone; James Dust Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 8851 shared line question Hey James, Did you get to the bottom of this? Sounds similar to something i had not so long ago which turned out to be a bug CSCvh30732<https://urldefense.proofpoint.com/v2/url?u=https-3A__bst.cloudapps.cisco.com_bugsearch_bug_CSCvh30732-3Femailclick-3DCNSemail=DwMFaQ=9wxE0DgWbPxd1HCzjwN8Eaww1--ViDajIU4RXCxgSXE=5JyBZecqg6XxpGqlMurMg93hfV48sw2zaIXj9wUbn1Q=j6YVY2iVRe4qASxRGuxoETMbZECLnlzaAXabphuII5Y=zAZW8KywvM2w9Jsq0OZCfOkJd2p5eufgWFxWrf2FmOs=>. What firmware are you using? Jon On 7 Jan 2019, at 18:59, Paul Bottone mailto:pa...@uwo.ca>> wrote: We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected it by performing the following: upgraded the 8851 firmware to sip88xx.12-1-1-12 On the device page changing the following: Line Mode Field to Enhanced Line Mode This parameter allows admin to switch between Session Line Mode and Enhanced Line Mode. While in Session Line Mode, the buttons on the left of the screen can be configured as programmable line keys and the buttons on the right of the screen are always session keys. While in Enhanced Line Mode, all the buttons can be configured as programmable line keys. This is a required field. Default: Session Line Mode : Only a limited number of features are supported with Enhanced Line mode. When Session Line mode is selected, only the first five configured lines are displayed on the phone with Intelligent Proximity disabled. For additional information, please see the Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager and latest release notes. or if you are no Standard mode change Revert all Calls to Enable When enabled, phone will revert to All Calls after any call is ended if the call is on a filter other than Primary line, All Calls or Alerting Calls. This is a required field. Default: Disabled Show All Calls on Primary Line to Enabled When enabled, indicates that all calls presented to this device will be shown when the Primary line is selected. This is a required field. Default: Disabled This should fix your problem -- Paul Bottone: pa...@uwo.ca<mailto:pa...@uwo.ca> Telecommunications Network Analyst Western Technology Services Network Operations Centre Phone: (519) 661-2014 Extension: 86170 Western University ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip Consider the environment - Think before you print The contents of this email are confidential to the intended recipient a
Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question
Hi James, We have upgraded our CUCM system to 11.5 SU5 and have also upgraded our phones to 12-5-1-16.k3.cop.sgn firmware and after that the problem completely went away. Paul On 1/8/19 7:15 AM, James Dust wrote: Thanks Jon, Our maintainer has recommended version 12-5-1-16 which I have downloaded and am currently trialling. Thanks again James From: Jon Fox [mailto:jonfox...@gmail.com] Sent: 08 January 2019 12:13 To: James Dust Cc: Paul Bottone; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 8851 shared line question Hey James. Believe it or not I actually had to downgrade to 11.7 to get it functioning correctly. I'll need to look at my notes at what version I eventually went to to get it fixed totally. Jon On 8 Jan 2019 10:50, "James Dust" mailto:james.d...@charles-stanley.co.uk>> wrote: Mornign Jon and thank you for that, The problem seems to be the same so I have raised this with our reseller, however we are using version: sip88xx.12-1-1-12 What version did you goto in order to resolve this? Many thanks James From: Jon Fox [mailto:jonfox...@gmail.com<mailto:jonfox...@gmail.com>] Sent: 07 January 2019 20:05 To: Paul Bottone; James Dust Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 8851 shared line question Hey James, Did you get to the bottom of this? Sounds similar to something i had not so long ago which turned out to be a bug CSCvh30732<https://urldefense.proofpoint.com/v2/url?u=https-3A__bst.cloudapps.cisco.com_bugsearch_bug_CSCvh30732-3Femailclick-3DCNSemail=DwMFaQ=9wxE0DgWbPxd1HCzjwN8Eaww1--ViDajIU4RXCxgSXE=5JyBZecqg6XxpGqlMurMg93hfV48sw2zaIXj9wUbn1Q=j6YVY2iVRe4qASxRGuxoETMbZECLnlzaAXabphuII5Y=zAZW8KywvM2w9Jsq0OZCfOkJd2p5eufgWFxWrf2FmOs=>. What firmware are you using? Jon On 7 Jan 2019, at 18:59, Paul Bottone mailto:pa...@uwo.ca>> wrote: We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected it by performing the following: upgraded the 8851 firmware to sip88xx.12-1-1-12 On the device page changing the following: Line Mode Field to Enhanced Line Mode This parameter allows admin to switch between Session Line Mode and Enhanced Line Mode. While in Session Line Mode, the buttons on the left of the screen can be configured as programmable line keys and the buttons on the right of the screen are always session keys. While in Enhanced Line Mode, all the buttons can be configured as programmable line keys. This is a required field. Default: Session Line Mode : Only a limited number of features are supported with Enhanced Line mode. When Session Line mode is selected, only the first five configured lines are displayed on the phone with Intelligent Proximity disabled. For additional information, please see the Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager and latest release notes. or if you are no Standard mode change Revert all Calls to Enable When enabled, phone will revert to All Calls after any call is ended if the call is on a filter other than Primary line, All Calls or Alerting Calls. This is a required field. Default: Disabled Show All Calls on Primary Line to Enabled When enabled, indicates that all calls presented to this device will be shown when the Primary line is selected. This is a required field. Default: Disabled This should fix your problem -- Paul Bottone: pa...@uwo.ca<mailto:pa...@uwo.ca> Telecommunications Network Analyst Western Technology Services Network Operations Centre Phone: (519) 661-2014 Extension: 86170 Western University ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delive
Re: [cisco-voip] Cisco 8851 shared line question
We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected it by performing the following: upgraded the 8851 firmware to sip88xx.12-1-1-12 On the device page changing the following: Line Mode Field to Enhanced Line Mode This parameter allows admin to switch between Session Line Mode and Enhanced Line Mode. While in Session Line Mode, the buttons on the left of the screen can be configured as programmable line keys and the buttons on the right of the screen are always session keys. While in Enhanced Line Mode, all the buttons can be configured as programmable line keys. This is a required field. Default: Session Line Mode : Only a limited number of features are supported with Enhanced Line mode. When Session Line mode is selected, only the first five configured lines are displayed on the phone with Intelligent Proximity disabled. For additional information, please see the Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager and latest release notes. or if you are no Standard mode change Revert all Calls to Enable When enabled, phone will revert to All Calls after any call is ended if the call is on a filter other than Primary line, All Calls or Alerting Calls. This is a required field. Default: Disabled Show All Calls on Primary Line to Enabled When enabled, indicates that all calls presented to this device will be shown when the Primary line is selected. This is a required field. Default: Disabled This should fix your problem -- Paul Bottone: pa...@uwo.ca<mailto:pa...@uwo.ca> Telecommunications Network Analyst Western Technology Services Network Operations Centre Phone: (519) 661-2014 Extension: 86170 Western University ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX Wallboard Solution
Jason, We have been using this https://sourceforge.net/projects/ipccwallboard/ wallboard from UCCX 5 to UCCX11.6 has work flawlessly throughout each upgrade. It runs on a PC connected to a large screen TV in our call centre. We don't have a server to collect data as it is used for real time only. UnifiedFX wall board does more if you need more but what we have found is that this one give us everything you want and is fully customizable. We have also given it to other department to uses as well and because of it's customization we are able to show only that departments stats and not everyones Paul -- Paul Bottone: pa...@uwo.ca <mailto:pa...@uwo.ca> Telecommunications Network Analyst Western Technology Services Network Operations Centre Phone: (519) 661-2014 Extension: 86170 Western University ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] cucm9 insert Local enduser via bat AD sync
Have you tried to add generic accounts to AD then use the CUCM Sync to suck them into CUCM. This is how we are able to add external accounts to our system without changing our Techs process. This also becomes really important when moving to CUCM 10 and above. Using the generic account makes the external partner responsible for the device. We can also offer other services as well to that external partner without changing any of our internal processes. Paul -- Paul Bottone: pa...@uwo.ca <mailto:pa...@uwo.ca> Telecommunications Network Analyst Information Technology Services NOC Phone: (519) 661-2014 Western University ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] LDAP custom filter for ipPhone field
John,
We have used the LDAP filter to weed out a number of different fields
and extension information
This is what we used
(|(Role=FAC)(Role=STF)(uid=vml*)(uid=ccx*)(uid=ipt*)(uid=swbd*))
We have also used
.*(\d{5}) This is for the last 5 digits so we could add the proper
extension.
This has helped us weed through 180,000 records and only get the
information we wanted
Hope this helps
Paul
--
Paul Bottone: pa...@uwo.ca <mailto:pa...@uwo.ca>
Telecommunications Network Analyst
Information Technology Services NOC
Phone: (519) 661-2014
Western University
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