Re: [cisco-voip] Phone equipment refresh?

[Wykoff, Robert]

I know a lot of our customer use Cisco Capital with 4 year plan and $1 buyout 
for phone and system.  This lets you spread the payments out 4 years instead on 
one big purchase.

[CCIE_Collaboration_75px]
Robert Wykoff
Western Region Team Lead, Collaboration, R/S,  Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach:  1-480-897-5938
Email/Webex: rwyk...@sentinel.com

Customer Service:  1-800-860-8102 (24x7x365)

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lisa 
Notarianni
Sent: Monday, January 29, 2018 12:26 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Phone equipment refresh?

We are currently at CUCM 11.5.

We will soon be able to provide Gig to desktop but our current phones will 
prevent us from doing so.  We  need to devise a
plan and wondered what others do for their equipment.

The majority of phones we have are 7900 series.  They are working well for the 
most part so we replace as needed.
We are concerned that the 7900 series may be eliminated from a future CUCM 
version and prevent us from upgrading.

Does anyone have a plan for a refresh on Cisco VoIP phones?

Do you lease or did you purchase?

We appreciate any information you can offer.

Thank you.




[Lisa Notarianni Telecom Engineer]


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Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

[Wykoff, Robert]

Correct send the calls to unity for holiday, and then us caller input to send 
the call to separate hunt groups in Call Manager based on skill sets should 
work.

[CCIE_Collaboration_75px]
Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S,  Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach:  1-480-897-5938
Email/Webex: rwyk...@sentinel.com

Customer Service:  1-800-860-8102 (24x7x365)

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso ; cisco-voip voyp list 

Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.


There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.

Matthew G. Loraditch - CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM


I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.

[cid:image002.png@01D30D0E.066C4B20]



If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level

[cid:image003.png@01D30D0E.066C4B20]

[cid:image004.png@01D30D0E.066C4B20]



Any help is greatly appreciated.



Thank you very much in advance.


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