[cisco-voip] Unity Connection - Exchange permission

[george.hendrix]

Hey Guys,

  I know the service account in Exchange for Unity Connection requires 
application impersonation permissions.  Does this permission allow the service 
account to view a user's email box content even if the user doesn't have an 
account in Unity Connection?

Regards,
Bill

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[cisco-voip] Unity Connection vs Exchange UM

[george.hendrix]

Guys,

  I have searched for a recent comparison of Unity Connection and MS Exchange 
UM.  Does anyone have info on this?  I personally prefer to keep VOICE in VOICE 
and not depend on MS, but also would like to see a recent side by side 
comparison of these solutions.


Thanks,
Bill

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[cisco-voip] Missed call email alert

[george.hendrix]

Hey Guys,

  Is there a way with CUCM and Unity Connection 9.1 to get email notification 
for missed calls?  From threads I've seen, I need to be a version 11.

Thanks,

Bill Hendrix

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Re: [cisco-voip] 7941 phone issues

[george.hendrix]

Hi Ryan,

  Thanks for that suggestions.  It ended up being a cabling issue.

Bill


From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Thursday, June 30, 2016 10:56 AM
To: Hendrix, George (Bill) @ NSS; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] 7941 phone issues

One last though Bill,

IMO, the best way to deal with the old 79xx's that had the intermediary 
firmware upgrade issue is to manually upgrade it offline.

- Download and unzip all the firmware file for the load version into a folder 
on your PC (source the firmware ZIP file from CCO)
- get a tftp client (TFTP32, tftpd ... etc) and point it at that folder
- put a file named "XMLDefault.cnf.xml" in that folder too
- put the following contents in the XML file

  
 

   
  
 2000
 
2427
2428
 
  
  
   

 
  
  *** THE FILENAME OF THE .LOADS FILE, WITHOUT THE .LOADS 
EXTENSION
 
  
  
  
  
  

- Put your PC and the phone on an isolated network / vlan and create a DHCP 
scope that offers Option 150, which points at the ip of the tftp server (your 
PC, in this case)
- Boot the phone on this network and it should upgrade. Do this for all the 
incremental versions.

Thanks,

Ryan

On 06/30/2016 10:36 AM, Ryan Huff wrote:

Bill,

To fix the factory-reset 7941 phone (I'm assuming this means you used # + 
123456789*0#), you'll need to first upgrade it to the intermediate 8.3(3), then 
8.5(2), then 9.x. I wouldn't factory reset anymore of those older 79xx's. Here 
is a reference: 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#CUIP_TP_S3B5C8CB_00

Prior to the cluster reboot (reboot would have been required (but not forced) 
since you were adding model support not previously supported) you mention that 
you did change the 7941 device default back to the 9.3(1) load; however, it 
seems the 7941 phones may have gotten the prompt to upgrade. The 7941 should be 
able to upgrade from 9.3(1) to 9.4(2)SR1.1 (what would have been in that device 
pack) without issue however. Just for clarification, you did install the device 
pack on all cluster nodes, correct? If you haven't rebooted the cluster yet, 
I'd suggest at least restarting the tftp services, then reboot in a maintenance 
window.

Thanks,

Ryan

On 06/30/2016 10:05 AM, george.hend...@caci.com 
wrote:
Hey Guys,

  Installed cmterm-devicepack9.1.2.15130-1.cop.sgn on CUCM 9.1.2.1-28 
cluster to enable support for 8841 phones.  Now, I have a location where about 
20 out of 30 7941 phones are not registering and getting TFTP timeout.  The 
rest of the phones are registered without issue.  The phones were all 
registered fine with firmware SCCP41.9-31SR2-1S.  I actually configured CUCM to 
keep this as the primary load so they would not attempt an upgrade immediately. 
  We did a factory reset on one phone, but now it's stuck in upgrading loop and 
when I do show CDP neighbor, it shows 79XX_default_load.  Both the phones that 
we have reset and the ones not registering can't be pinged at all from outside 
the LAN.  I can ping them all from the local switch, but not from the neighbor 
router.  However, I can ping all other phones in that VLAN.

Thoughts?

Bill Hendrix | Network/VoIP Engineer





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[cisco-voip] 7941 phone issues

[george.hendrix]

Hey Guys,

  Installed cmterm-devicepack9.1.2.15130-1.cop.sgn on CUCM 9.1.2.1-28 
cluster to enable support for 8841 phones.  Now, I have a location where about 
20 out of 30 7941 phones are not registering and getting TFTP timeout.  The 
rest of the phones are registered without issue.  The phones were all 
registered fine with firmware SCCP41.9-31SR2-1S.  I actually configured CUCM to 
keep this as the primary load so they would not attempt an upgrade immediately. 
  We did a factory reset on one phone, but now it's stuck in upgrading loop and 
when I do show CDP neighbor, it shows 79XX_default_load.  Both the phones that 
we have reset and the ones not registering can't be pinged at all from outside 
the LAN.  I can ping them all from the local switch, but not from the neighbor 
router.  However, I can ping all other phones in that VLAN.

Thoughts?

Bill Hendrix | Network/VoIP Engineer

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Re: [cisco-voip] no audio conferencing with vrf configuration

[george.hendrix]

Not sure what the issue was, I rebooted the router and now conferencing is 
working just fine.

Bill

From: Hendrix, George (Bill) @ NSS
Sent: Tuesday, June 21, 2016 8:38 PM
To: cisco-voip@puck.nether.net
Subject: no audio conferencing with vrf configuration

Hey Guys,

  I am having issues with audio conferencing in vrf configuration.  The media 
resources are all registered with CUCM and I can see the resources actually 
being used on the router, but there is no audio on either side.  I can make 
direct calls without issue.  The only issue is when I point to this conference 
bridge as the first choice.  I am thinking the issue is something with VRF. Any 
idea of what I have wrong?

ip vrf Client-VRF
rd 3:2


voice-card 0
dspfarm
dsp services dspfarm
!
!
voice vrf Client-VRF

voice service voip
allow-connections h323 to h323
no supplementary-service sip handle-replaces
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
  no h225 timeout keepalive
  call preserve
!
voice class codec 
codec preference 1 g711ulaw
!
voice class h323 
  h225 timeout tcp establish 3
  h225 timeout connect 60
  h225 timeout setup 3
  call start fast

application
package callfeature
  param med-inact-disc-cause 16
  param med-inact-det enable
  param med-inact-action disc
!
global
  service alternate default

hw-module pvdm 0/0
!

interface Loopback0
description Management Logical Interface
ip vrf forwarding Client-VRF
ip address 10.1.3.53 255.255.255.255
h323-gateway voip interface
h323-gateway voip h323-id 10.1.3.53
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local Loopback0
sccp ccm 10.1.12.5 identifier 3 version 7.0
sccp ccm 10.1.12.6 identifier 1 version 7.0
sccp ccm 10.1.13.6 identifier 2 version 7.0
sccp


sccp ccm group 1
bind interface Loopback0
associate ccm 1 priority 1
associate ccm 2 priority 2
associate ccm 3 priority 3
associate profile 2 register 12_cfb
associate profile 3 register 12_mtp
associate profile 1 register 12_xc
switchback method graceful
!
ccm-manager music-on-hold bind Loopback0
!
ccm-manager config
ccm-manager sccp local Loopback0
!
dspfarm profile 1 transcode
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
maximum sessions 8
associate application SCCP


dspfarm profile 2 conference
codec g729br8
codec g729r8
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
maximum sessions 13
associate application SCCP
!
dspfarm profile 3 mtp
codec g711ulaw
maximum sessions hardware 6
maximum sessions software 50
associate application SCCP
!
!
gateway
timer receive-rtp 1200

gatekeeper
shutdown


Thanks,
Bill

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Re: [cisco-voip] Move to new AD environment for CUCM and Unity Connection 9.1

[george.hendrix]

And even though LDAP isn’t configured for the user’s domain, they can still 
respond and send voicemails received in Outlook?

-Bill

From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Monday, June 20, 2016 5:35 PM
To: Hendrix, George (Bill) @ NSS
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Move to new AD environment for CUCM and Unity 
Connection 9.1

You don't need the LDAP integration for Single Inbox so that should work fine.

On Mon, Jun 20, 2016 at 4:29 PM, 
> wrote:
Great.

  I also should mention the users in the system with single inbox are currently 
in AD 1.  We need to add single inbox users who are in AD 2.  Would it work to 
do what I had said but leave the exchange server in place for the current users 
who are in AD1?

Bill


From: bmead...@gmail.com 
[mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Monday, June 20, 2016 3:11 PM
To: Hendrix, George (Bill) @ NSS
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Move to new AD environment for CUCM and Unity 
Connection 9.1

As soon as you delete the LDAP directory, it just marks all those users as 
inactive.  The users won't be deleted until the next 3:15am period that is at 
least 24 hours later.  If it finds a matching user ID in the new LDAP 
directory, the users will automatically become active again when you do a sync.

Worst case, you just re-add the original LDAP Directory configuration then do a 
full sync to make all the users active again if you can't get the new one to 
work.

On Mon, Jun 20, 2016 at 2:00 PM, 
> wrote:
Hey guys,

  We currently have CUCM and Unity Connection 9.1 LDAP integrated to MS Domain 
1 in forest 1.  All users have user accounts pre-built in new MS Domain 2 in 
forest 2.  The users were all imported from the first domain/forest.  There is 
a trust between the forests.  Since the end state will be in forest 2, I was 
thinking we could just take this approach.

Disable LDAP integration.
Delete old LDAP directory integrations
Create LDAP integration with new AD domain.
Create new Exchange entry for new domain/forest for when users migrate 
mailboxes.

  Would this work?  I noticed when I attempted to delete some NOW unused LDAP 
directories in CUCM that it warns that any user imported in that directory will 
be deleted.  Does this mean when the user was first imported or if that was the 
last directory used for the user?  What if I point to the root, which contains 
all the OU directories?

Regards,

Bill


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[cisco-voip] Move to new AD environment for CUCM and Unity Connection 9.1

[george.hendrix]

Hey guys,

  We currently have CUCM and Unity Connection 9.1 LDAP integrated to MS Domain 
1 in forest 1.  All users have user accounts pre-built in new MS Domain 2 in 
forest 2.  The users were all imported from the first domain/forest.  There is 
a trust between the forests.  Since the end state will be in forest 2, I was 
thinking we could just take this approach.

Disable LDAP integration.
Delete old LDAP directory integrations
Create LDAP integration with new AD domain.
Create new Exchange entry for new domain/forest for when users migrate 
mailboxes.

  Would this work?  I noticed when I attempted to delete some NOW unused LDAP 
directories in CUCM that it warns that any user imported in that directory will 
be deleted.  Does this mean when the user was first imported or if that was the 
last directory used for the user?  What if I point to the root, which contains 
all the OU directories?

Regards,

Bill

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[cisco-voip] EMCC vs Cluster SIP trunk with call forwarding

[george.hendrix]

Guys,

  We currently have two separate CUCM clusters (9.1 and 10.5).  The 10.5 
cluster would be the home cluster and the 9.1 cluster would be the 
remote/visiting cluster.  Which of the two would be the better option to go 
with?


1.  Phone is setup on 9.1 cluster and a SIP trunk between the two clusters. 
 Call forwarding for busy, etc. is passed over the SIP trunk to the voicemail 
pilot on the 10.5 cluster.

2.  Use EMCC between the clusters where the 10.5 cluster would be the home 
cluster.

Also, when using EMCC, the phone is actually registered with the 9.1 cluster, 
but the user login is with the 10.5 cluster (the extension).  Would the actual 
call (RTP to other phones and PSTN) access be controlled by the home cluster?  
Wouldn't the phone subnet also need to be able to reach the home cluster PSTN 
gateways and phones?  Basically, anything it may need RTP access to?

Thanks,


Bill Hendrix | Network/VoIP Engineer
Ph. 813.281.3109
george.hend...@caci.com
[cid:image001.png@01D15CFD.0CE91C20]

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[cisco-voip] CUCM with Lync RCC

[george.hendrix]

We are in the process of upgrading our Clients from Office Communicator to 
Lync.  One of the things we've used with MOC is CUCILync, which works great and 
we can make calls on our desk phone in MOC.  However, with Lync, this doesn't 
seem to work the same.  I've installed a compatible version of CUCILYNC that 
works with Lync, but don't see any way to make desk phone calls in Lync.  There 
is an option in Lync when I right-click a contact for "Place a Call" and seems 
to be an Icon for CUCILYNC, but it does nothing when I click on it.

Also, if we wanted to just remove CUCILYNC, to have call/phone control in Lync, 
would this require we stand up a Cisco Presence server?

Thanks,

Bill Hendrix

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[cisco-voip] CUCILYNC Voicemail login issues

[george.hendrix]

Hey Guys,

  I'm seeing an issue where I am getting invalid username or password when 
trying to authenticate in CUCILYNC for Voicemail, but I don't get an error for 
the Directory services.  However, I can login to the Cisco PCA page just fine 
with my credentials.  Nothing has changed with the voicemail system and all the 
registry entries are correct for pointing to the voicemail system for CUCILYNC. 
 Any ideas what could cause this?

Thanks,
Bill
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[cisco-voip] UC integration with MS Office and Lync/MOC

[george.hendrix]

Hey Guys,

  We've been running Cisco UC integration version 8.X (CUCILYNC 8.6) for a 
while now and it works great with MS Office Communicator R2 and Office 2010, 
including the click to call add-in.  Our MS folks are looking to migrate 
clients to MS Office 2013, but still use MOC R2.  I can't find any 
product/solution that is compatible with MOC R2 as well as Office 2013 and 
still provide click to call functionality.  Are there any options from Cisco 
that we can use that will allow integration with MS Office Communicator R2 and 
Office 2013 that will provide call control and click to call too?  Also, it 
seems the new CUCILYNC version is a totally separate window, instead of an 
add-on section to the bottom, like it is with MOC R2.

Thanks,
Bill
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Re: [cisco-voip] Phone directory search match

[george.hendrix]

Guys,

  Any ideas about this?  Would appreciate input/ideas of why it seems different 
between CUCM 8.5 and 9.1 on the directory search on the phone.

Thanks,
Bill Hendrix

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
george.hend...@l-3com.com
Sent: Wednesday, May 21, 2014 2:01 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Phone directory search match

Hey Guys,

  Where is the setting to allow wildcard matches for searching the directory on 
the phone?  We're LDAP integrated, and when I search for someone by DN, I have 
to enter the number starting with first digits of the user's number or it 
doesn't match.  For example, if I search for someone with the number 
702-852-0123 and I only enter 0123 in the phone, nothing matches.  But if I 
enter 702852, it and any other number that starts that way also matches.  I 
know this sounds crazy, but some users are asking about it.  Apparently, this 
previously worked on the old CUCM 8.5 cluster, and doesn't work on the new CUCM 
9.1 cluster.

Thanks,
Bill
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Re: [cisco-voip] Phone directory search match

[george.hendrix]

I found that as well.  I thought there may be something in CUCM configuration 
that allows wildcard search in the directory since it worked in 8.5.

From: Andy [mailto:andy.ca...@gmail.com]
Sent: Wednesday, May 28, 2014 9:25 AM
To: Hendrix, George (Bill) @ NSS - STRATIS; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Phone directory search match

George,
From a google search

https://supportforums.cisco.com/discussion/10979171/corporate-directory-wildcard-search

haven't had chance to test it though.


Regards



Andy
On 28/05/2014 13:53, 
george.hend...@l-3com.commailto:george.hend...@l-3com.com wrote:
Guys,

  Any ideas about this?  Would appreciate input/ideas of why it seems different 
between CUCM 8.5 and 9.1 on the directory search on the phone.

Thanks,
Bill Hendrix

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
george.hend...@l-3com.commailto:george.hend...@l-3com.com
Sent: Wednesday, May 21, 2014 2:01 PM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] Phone directory search match

Hey Guys,

  Where is the setting to allow wildcard matches for searching the directory on 
the phone?  We're LDAP integrated, and when I search for someone by DN, I have 
to enter the number starting with first digits of the user's number or it 
doesn't match.  For example, if I search for someone with the number 
702-852-0123 and I only enter 0123 in the phone, nothing matches.  But if I 
enter 702852, it and any other number that starts that way also matches.  I 
know this sounds crazy, but some users are asking about it.  Apparently, this 
previously worked on the old CUCM 8.5 cluster, and doesn't work on the new CUCM 
9.1 cluster.

Thanks,
Bill




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[cisco-voip] Phone directory search match

[george.hendrix]

Hey Guys,

  Where is the setting to allow wildcard matches for searching the directory on 
the phone?  We're LDAP integrated, and when I search for someone by DN, I have 
to enter the number starting with first digits of the user's number or it 
doesn't match.  For example, if I search for someone with the number 
702-852-0123 and I only enter 0123 in the phone, nothing matches.  But if I 
enter 702852, it and any other number that starts that way also matches.  I 
know this sounds crazy, but some users are asking about it.  Apparently, this 
previously worked on the old CUCM 8.5 cluster, and doesn't work on the new CUCM 
9.1 cluster.

Thanks,
Bill
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Re: [cisco-voip] CUCILYNC 8.6.2 Deskphone issue

[george.hendrix]

Anyone with ideas about this?  I downgraded to CUCILYNC 8.6.1 and no longer 
have this issue.  As far as I can tell, we can't upgrade to version 9.X because 
we're not running Lync yet.

Thanks,
Bill Hendrix

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
george.hend...@l-3com.com
Sent: Monday, February 10, 2014 11:04 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUCILYNC Deskphone issue

Hey Guys,

  I started testing CUCILYNC version 8.6.2 and have noticed an issue with all 
test users.  I can go in and select my desk phone and can make calls just fine. 
 However, if my computer goes to sleep, I get an error on CUCILYNC and it says 
I can't make a call, but if I go into settings, click on calls, select the same 
desk phone I'm using, click OK, it all goes back to normal.  Any ideas of what 
this issue is?  We didn't have this issue with CUCILYNC 8.5.

Thanks,
Bill
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