[cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered
I've received a report from a user that her phone has now twice (once yesterday in the middle of a call, once today) has suddenly gone to Phone Not Registered (interrupting the phone call). Has anyone ever seen that happen before? No one else has reported that issue (and I use one myself), and it has been running fine for months without issue. Also, if she unplugs and re-plugs it back in, it comes up fine. Matthew Ballard Network Manager Otis College of Art and Design 310-665-6929 mball...@otis.edumailto:mball...@otis.edu CONFIDENTIALITY NOTICE: This electronic message transmission contains information from Otis College of Art and Design, which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the content of this information is prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the original message and any attachment without reading or saving in any manner. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered
The phone won't disconnect a call and I've never heard of that happening, other than network issues. I'd check layer1 and 2. Could be a bad cable or a cable that has been pinched or damaged On Tue, Nov 11, 2014 at 6:31 PM, Matthew Ballard mball...@otis.edu wrote: I’ve received a report from a user that her phone has now twice (once yesterday in the middle of a call, once today) has suddenly gone to Phone Not Registered (interrupting the phone call). Has anyone ever seen that happen before? No one else has reported that issue (and I use one myself), and it has been running fine for months without issue. Also, if she unplugs and re-plugs it back in, it comes up fine. Matthew Ballard Network Manager Otis College of Art and Design 310-665-6929 mball...@otis.edu *CONFIDENTIALITY NOTICE*: This electronic message transmission contains information from Otis College of Art and Design, which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the content of this information is prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the original message and any attachment without reading or saving in any manner. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered
Hi Matthew, I am assuming the call was an external call. I have seen the following scenario. External call via H.323 gateway to ISDN PRI. WAN connection goes down, phone reports registration fail. Call drops out. The fix for this instance (so that the call stays up at least) is to: Set the CUCM service parameter – allow peer to preserve call = True Configure call preservation on the H.323 gateway. But I guess this depends on your deployment and the scenario in which the call failed. Hope this helps you somewhat. Cheers Dana From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: Wednesday, 12 November 2014 12:25 PM To: Matthew Ballard Cc: 'cisco-voip@puck.nether.net' (cisco-voip@puck.nether.net) Subject: Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered The phone won't disconnect a call and I've never heard of that happening, other than network issues. I'd check layer1 and 2. Could be a bad cable or a cable that has been pinched or damaged On Tue, Nov 11, 2014 at 6:31 PM, Matthew Ballard mball...@otis.edumailto:mball...@otis.edu wrote: I’ve received a report from a user that her phone has now twice (once yesterday in the middle of a call, once today) has suddenly gone to Phone Not Registered (interrupting the phone call). Has anyone ever seen that happen before? No one else has reported that issue (and I use one myself), and it has been running fine for months without issue. Also, if she unplugs and re-plugs it back in, it comes up fine. Matthew Ballard Network Manager Otis College of Art and Design 310-665-6929tel:310-665-6929 mball...@otis.edumailto:mball...@otis.edu CONFIDENTIALITY NOTICE: This electronic message transmission contains information from Otis College of Art and Design, which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the content of this information is prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the original message and any attachment without reading or saving in any manner. ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered
What model of phone set? We have had some 7941’s with faulty hookswitch mechanisms that have disconnected the call midstream. The spring in the mechanism allows the hookswitch to be mimic being pressed/fall down.This of course does not account for the Phone not Registered status. We have also found that patch cords can make a difference in the reliability of the network connection which causes for us the unregistered status. Terry From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: November-11-14 7:25 PM To: Matthew Ballard Cc: 'cisco-voip@puck.nether.net' (cisco-voip@puck.nether.net) Subject: Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered The phone won't disconnect a call and I've never heard of that happening, other than network issues. I'd check layer1 and 2. Could be a bad cable or a cable that has been pinched or damaged On Tue, Nov 11, 2014 at 6:31 PM, Matthew Ballard mball...@otis.edumailto:mball...@otis.edu wrote: I’ve received a report from a user that her phone has now twice (once yesterday in the middle of a call, once today) has suddenly gone to Phone Not Registered (interrupting the phone call). Has anyone ever seen that happen before? No one else has reported that issue (and I use one myself), and it has been running fine for months without issue. Also, if she unplugs and re-plugs it back in, it comes up fine. Matthew Ballard Network Manager Otis College of Art and Design 310-665-6929tel:310-665-6929 mball...@otis.edumailto:mball...@otis.edu CONFIDENTIALITY NOTICE: This electronic message transmission contains information from Otis College of Art and Design, which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the content of this information is prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the original message and any attachment without reading or saving in any manner. ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
