Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Justin, I just confirmed, there is no CAD update with the Mixed Mode COP file. The Release Notes will be modified accordingly to remove the typo and list the CAD version as .95, the same as that of 10.6(1) base. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Ryan LaFountain Date: Monday, April 13, 2015 at 3:37 PM To: Justin Steinberg Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, The TAC engineer told you correctly based on the draft release notes we're currently reviewing. The problem is, I think the Release Notes are wrong :) Stay tuned, I'll get back to you. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:10 PM To: Ryan LaFountain Cc: Abhiram Kramadhati (akramadh), voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Sure, thanks Ryan. SR 634454765 On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) rlafo...@cisco.commailto:rlafo...@cisco.com wrote: Hi Justin, Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898tel:%2B1%20919%20392%209898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:02 PM To: Abhiram Kramadhati (akramadh) Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.commailto:akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.commailto:akram...@cisco.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Justin, Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:02 PM To: Abhiram Kramadhati (akramadh) Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.commailto:akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.commailto:akram...@cisco.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.commailto:j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Sure, thanks Ryan. SR 634454765 On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) rlafo...@cisco.com wrote: Hi Justin, Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:02 PM To: Abhiram Kramadhati (akramadh) Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: - Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls - Chat and email agents have to be migrated completely onto Finesse - CAD supervisors only to monitor CAD teams and so on for Finesse - 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. *Abhiram Kramadhati* Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com CCIE Voice - 40065 *Cisco Systems Australia Pty Limited* The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com http://www.cisco.com/web/AU/ Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here http://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. -- From: Lelio Fulgenzi
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: - Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls - Chat and email agents have to be migrated completely onto Finesse - CAD supervisors only to monitor CAD teams and so on for Finesse - 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. *Abhiram Kramadhati* Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com CCIE Voice - 40065 *Cisco Systems Australia Pty Limited* The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com http://www.cisco.com/web/AU/ Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here http://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. -- From: Lelio Fulgenzi le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Justin, The TAC engineer told you correctly based on the draft release notes we're currently reviewing. The problem is, I think the Release Notes are wrong :) Stay tuned, I'll get back to you. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:10 PM To: Ryan LaFountain Cc: Abhiram Kramadhati (akramadh), voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Sure, thanks Ryan. SR 634454765 On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) rlafo...@cisco.commailto:rlafo...@cisco.com wrote: Hi Justin, Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898tel:%2B1%20919%20392%209898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:02 PM To: Abhiram Kramadhati (akramadh) Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.commailto:akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.commailto:akram...@cisco.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.commailto:akram...@cisco.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.commailto:j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. From: Lelio Fulgenzimailto:le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puckmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354tel:519-824-4120%20Ext%2056354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Mike mik...@msn.commailto:mik...@msn.com To: Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
*Thanks for your question. The support for co-residence of CAD and Finesse will be available in UCCX 10.6. We are currently in the controlled-release phase - what this means is that the support for the mixed mode is only being given out to a few customers whose migration plan is reviewed by internal teams and a COP file is provided for that customer only. This is to ensure that any feedback is incorporated before the official support is announced. The supported will be announced soon and the COP file which provides the support will be available for all customers in version 10.6.* Source: https://supportforums.cisco.com/discussion/12443556/ask-expert-finesse-uccx-next-generation-agent-desktop-and-transitioning-cad#comment-10335836 On Mon, Apr 6, 2015 at 9:21 AM Brian Meade bmead...@vt.edu wrote: I've got it running for one customer. Not sure where we got the file from though. File name is ciscouccx.1061.MixedMode.7.cop.sgn. I'm guessing they haven't released it publicly yet as I don't see it on CCO. On Sun, Apr 5, 2015 at 3:27 PM, Justin Steinberg jsteinb...@gmail.com wrote: Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: - Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls - Chat and email agents have to be migrated completely onto Finesse - CAD supervisors only to monitor CAD teams and so on for Finesse - 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. *Abhiram Kramadhati* Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com CCIE Voice - 40065 *Cisco Systems Australia Pty Limited* The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com http://www.cisco.com/web/AU/ Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here http://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. -- From: Lelio Fulgenzi le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Mike mik...@msn.com *To: *Charles Goldsmith wo...@justfamily.org *Cc: *Anthony Holloway avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 1:25:41 PM *Subject: *RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. *From:* Charles Goldsmith [mailto:wo...@justfamily.org wo...@justfamily.org] *Sent:* Monday, January 19, 2015 1:15 PM *To:* Mike *Cc:* Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks for that link Anthony. It just seems like the support for mixed mode is really taking a long time. This was a feature in all of the marketing slides for 10.6 and it is now April with no publicly released COP. On Mon, Apr 6, 2015 at 10:31 AM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: *Thanks for your question. The support for co-residence of CAD and Finesse will be available in UCCX 10.6. We are currently in the controlled-release phase - what this means is that the support for the mixed mode is only being given out to a few customers whose migration plan is reviewed by internal teams and a COP file is provided for that customer only. This is to ensure that any feedback is incorporated before the official support is announced. The supported will be announced soon and the COP file which provides the support will be available for all customers in version 10.6.* Source: https://supportforums.cisco.com/discussion/12443556/ask-expert-finesse-uccx-next-generation-agent-desktop-and-transitioning-cad#comment-10335836 On Mon, Apr 6, 2015 at 9:21 AM Brian Meade bmead...@vt.edu wrote: I've got it running for one customer. Not sure where we got the file from though. File name is ciscouccx.1061.MixedMode.7.cop.sgn. I'm guessing they haven't released it publicly yet as I don't see it on CCO. On Sun, Apr 5, 2015 at 3:27 PM, Justin Steinberg jsteinb...@gmail.com wrote: Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: - Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls - Chat and email agents have to be migrated completely onto Finesse - CAD supervisors only to monitor CAD teams and so on for Finesse - 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. *Abhiram Kramadhati* Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com CCIE Voice - 40065 *Cisco Systems Australia Pty Limited* The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com http://www.cisco.com/web/AU/ Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here http://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. -- From: Lelio Fulgenzi le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Mike mik...@msn.com *To: *Charles Goldsmith wo...@justfamily.org *Cc: *Anthony Holloway avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 1:25:41 PM *Subject: *RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
This is excellent thanks for the news - this will make migration much easier for us. I've worked a little with using the standalone CUIC to create custom reports in UCCX Integrated CUIC about 8 months ago but my migration project got pushed to the backburner. We ordered a Lab-use only CUIC license for this. My notes are here if any interest or comment, was working with 9.x at the time so hopefully some bugs have been fixed up: http://www.evernote.com/l/AAVCJ8P2UbJG5o0yqjxIO6-9p7edydMHCfE/ On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: - Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls - Chat and email agents have to be migrated completely onto Finesse - CAD supervisors only to monitor CAD teams and so on for Finesse - 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. *Abhiram Kramadhati* Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com CCIE Voice - 40065 *Cisco Systems Australia Pty Limited* The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com http://www.cisco.com/web/AU/ Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here http://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. -- From: Lelio Fulgenzi le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Mike mik...@msn.com *To: *Charles Goldsmith wo...@justfamily.org *Cc: *Anthony Holloway avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 1:25:41 PM *Subject: *RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. *From:* Charles Goldsmith [mailto:wo...@justfamily.org wo...@justfamily.org] *Sent:* Monday, January 19, 2015 1:15 PM *To:* Mike *Cc:* Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Anthony Holloway *Sent:* Monday, January 19, 2015 10:26 AM *To:* Lelio Fulgenzi; Kevin Przybylowski *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks Abhiram, I think that was the confusing part. We had seen it as advertised for 10.6 I was surprised when I activated Finesse on 10.6 and still saw the warning. Cheers, Tim From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Abhiram Kramadhati (akramadh) Sent: Tuesday, 20 January 2015 9:30 AM To: Josh Warcop; Lelio Fulgenzi; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode - you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback - please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif]Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.commailto:j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. From: Lelio Fulgenzimailto:le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puckmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Mike mik...@msn.commailto:mik...@msn.com To: Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.commailto:mik...@msn.com wrote: Just a FYI...10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.commailto:j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. From: Lelio Fulgenzimailto:le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puckmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Mike mik...@msn.commailto:mik...@msn.com To: Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.commailto:mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand . Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Matthew Loraditch mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.ca, Anthony Holloway avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn | G+ From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Anthony Holloway avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.ca , Kevin Przybylowski kev...@advancedtsg.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] FYI: UCCx v9.0 EOL announced...
In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi, Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. HTH. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Matthew Loraditch mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Lelio, The supported method is to integrate your standalone CUIC premium with the UCCX datasource for the purposes of building your report definitions. Then, you must export / import into UCCX and run them by logging in to the coresident UCCX instance. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 11:29 AM, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Thanks Ryan. Do you have to do the export/import process? Does CUIC premium not support integrating with UCCX? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Ryan LaFountain (rlafount) rlafo...@cisco.commailto:rlafo...@cisco.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca Cc: Matthew Loraditch mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com, cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 11:03:09 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi, Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. HTH. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Matthew Loraditch mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 _ From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks Ryan. Do you have to do the export/import process? Does CUIC premium not support integrating with UCCX? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Ryan LaFountain (rlafount) rlafo...@cisco.com To: Lelio Fulgenzi le...@uoguelph.ca Cc: Matthew Loraditch mloradi...@heliontechnologies.com, cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 11:03:09 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi, Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. HTH. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi le...@uoguelph.ca wrote: That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Matthew Loraditch mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.ca , Anthony Holloway avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn | G+ From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Anthony Holloway avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.ca , Kevin Przybylowski kev...@advancedtsg.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: blockquote Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Understood, but it keeps being repeated that it's in 10.6, which is not true as of yet. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express.pdf We keep hoping, but it's not there yet. On Mon, Jan 19, 2015 at 11:22 AM, Matthew Loraditch mloradi...@heliontechnologies.com wrote: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Look for Abhirams email on 12/18/14 at 9:21PMEST From that: “The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends.” Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook https://www.facebook.com/heliontech?ref=hl | Twitter https://twitter.com/HelionTech | LinkedIn https://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+ https://plus.google.com/+Heliontechnologies/posts *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Charles Goldsmith *Sent:* Monday, January 19, 2015 1:15 PM *To:* Mike *Cc:* voip puck *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Anthony Holloway *Sent:* Monday, January 19, 2015 10:26 AM *To:* Lelio Fulgenzi; Kevin Przybylowski *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. From: Lelio Fulgenzimailto:le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puckmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Mike mik...@msn.com To: Charles Goldsmith wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Anthony Holloway *Sent:* Monday, January 19, 2015 10:26 AM *To:* Lelio Fulgenzi; Kevin Przybylowski *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Look for Abhirams email on 12/18/14 at 9:21PMEST From that: “The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends.” Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.commailto:mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
I would really be interested on how the migration is planned. While finesse is great, a lot of CAD customers are using integrations using keystroke macros or the local TCP socket option. I hope Cisco is cooking up something to get at least some of this functionality on Finesse out of the box. cheers bernhard On Mon, Jan 19, 2015 at 6:39 PM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Anthony Holloway *Sent:* Monday, January 19, 2015 10:26 AM *To:* Lelio Fulgenzi; Kevin Przybylowski *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- Bernhard Albler, +4369917207384 -- Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn die Nachwelt für mich getan? --Carl Friedrich Zelter ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Mike mik...@msn.com To: Charles Goldsmith wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
